I came here for a check up with my midwife. It's been good. The staff are approachable and helpful. My journey so far has been smooth but it has been delayed at times and I was waiting hours during my most recent visit.
I was referred to gynaecology last year and this is my second appointment with the same consultant. The treatment has been good. Staff are helpful and they answer my questions. I'm generally seen on time too.
They have many good staff who are caring and pay attention to my needs.
I attended triage as my midwife sent me after having a high temperature. They got me in straight away and were very good.
I was referred for a 12 week scan on time. The standard of care is good. Staff explain things clearly and answer any questions I have.
The initial referral was done in a timely manner but the delay was at follow up. There was poor communication from the midwives. I'm now having difficulties getting a 20 week scan due to lack of appointments. The treatment at the hospital is excellent however.
Colposcopy provides a brilliant service. I see them twice a year. I don't mind travelling here from Shropshire.
I went to have a GTT and it was okay. The staff and everything was very good. I come in every month and they test me for diabetes.
I went to early pregnancy and they were really good. The nurses were really empathetic. It was a really scary time and I felt reassured. They made sure I did not feel alone.
Amazing fertility clinic staffed by incredible people. They always answer any questions and have a 24 hour helpline. You can tell they really care. They have been brilliant. There is that real personal touch. They know you by name and really put the effort in even the receptionist. She makes our day and so does her smile. I can't explain how lovely they are.
My baby was born here and I have been very happy with the aftercare. It was great. They were so good and kind. they listened to me and helped me.
Baby clinic is always good. They are all very good here.
The delivery suite was fantastic. They really looked after me. It wasn't just about baby it was about me.
I transferred my care to this hospital. they have been excellent so far. They have lovely staff. It's also clean and just very nice here.
No long waits and all has been fine. The care and communication were very good and a follow up has been arranged.
This was my first appointment during this pregnancy. I was here for 9 hours. Sitting around for 9 hours pregnant isn't good but the care itself is good in general.
Everything is fine when you get an appointment. They were quick this time due to everything I was going through.
I went for a scan and they were lovely there. I got to see my baby which is always nice. Timing and communication always works well.
I had an appointment at the antenatal clinic for diabetes and it was good. Good information was provided.
All went to plan and they saw me earlier than planned which was good. The staff were lovely and explained everything well.
I was sent here by my midwife for my baby to be monitored as I'm in pain. I was pleased I could get in so quickly. My experience here has been good so far they're kind and caring.
They made me feel comfortable and were really down to earth. They settled me nicely and were really on the ball.
Lovely on induction suite. They were caring but because of shifts they aren't always the same people.
Very good experience, very good care there.
Really good there when I gave birth. They were excellent. The care was excellent and the hospital was lovely and clean.
Since covid they haven't allowed more than a partner into the delivery suite where as before it used to be up to three people, which is a headache. When my little one was born they said they had lost his bloods as he was jaundice and lost the sample and they wanted another one. I told them to go and find it as I didn't want my baby having more bloods taken unnecessarily. They eventually found the bloods.
Quite good there, really on it. Really cared in the run up and after I had given birth. They were lovely and good on follow up.
They were excellent. If I won the lottery they would get a good chunk. I was high risk and they did their job well. They looked after me so well.
I had an appointment at bloods for 11:30am. I told them I was having less movement and they sent me to triage. They listened to my concerns and made me feel heard.
I was seen within 10 minutes at triage and then sent on for a further wait of 25 minutes. I was put on a monitor for 45 minutes. They could explain things more. They told me to come back if I was worried about anything.
The gynaecology team has been good today. I came for a pessary change and they were excellent.
I had to wait a long time but it went well. It was nice and they were useful and good.
The scan went well and it was on time. I had time to ask questions and all went well.
Everything is good at antenatal, wait times are long but that's is just the way it is. The staff are really nice and communication is good. They definitely take their time when it's your turn.
Bloods never take long, you go straight through. They're usually like this, a quick and helpful service.
It has all been good for me. Just waiting to see the consultant. They give me enough time during the appointment.
I was told I was in the wrong place when I got there after waiting there a while. They should have checked.
I spent 40 minutes waiting for bloods. Waiting after taking a ticket. Letters don't tell you exactly where to go and when it's your first time you have no idea.
There wasn't anyone at the reception upstairs at the scan to book in. I was told to place book in in the blue box area and after 10 minutes I was seen. The sonographer was really good and talked through everything. They made me feel very reassured after being concerned about size of my bump. I have another one is 2 weeks and if that is fine it will go back to midwife led.
It's good. I know where to park and where all the departments are. The staff are good.
Everything was perfect at the scan, everything was explained well and she didn't rush. It was all okay.
Been alright in general but I've been waiting a long time, that's where the issue is. Communication could be better too, no explanation about waiting times. There is always a wait to see a consultant. I never feel rushed when I do see them.
It was all good for the GTT test and all information was given prior to the appointment. It was one to one which was nice too. I was there for 45 minutes and all was good.
The scans part, they're lovely down there and I'm seen on time. The lady asked if I had had a C-Section so knew how to press and she kept asking if I was comfortable which I think is great and important.
Long waiting times. The doctors listen when I see them, the staff are okay. Just the waits are long.
Friendly staff.
This time the waiting time is really long. They also had to re-do a scan that wasn't done properly the time before.
The waiting time is too long. Apart from that the staff are good.
They don't stick to the time of your appointment. I was 10 minutes late last week and they refused my scan and rebooked it.
To get things done it takes them time but the doctors and nurses are good.
The waiting time is way too long. Some staff are nice but some are just not interested.
The staff are good and the wait this time was good but last time we waited a long time.
Long waits to see the doctors as they said they are short on doctors.
I find them okay. I found the staff friendly. Communication is good. They send reminders in relation to appointments too.
Waiting times are too long. The staff are usually good but my last scan wasn't good as she didn't talk much. The parking is bad too.
Scan was fast and easy but now I've been waiting for three hours to see a doctor. Staff are good and friendly.
I didn't want to come, it could be over the phone. When I have asked they said it has to be face to face. So I am going to wait for hours just to be seen for 5 minutes.
Waiting time is long. I have been waiting for over 2 hours. I had my scan and now waiting for a doctor. Every time I come it's a long wait. The staff are nice and friendly. Easy to talk to and communicate well. They provide good advice.
The wait time is long. They listen and give good advice. I wasn't happy with the conflicting information given to me on baby bump's size though.
They make you wait in antenatal pre-baby and post baby they are not good in delivery. Some of the staff are nice though. I rate them 3 out of 5.
Referred regarding my cough. Lymph nodes and they saw and said it will go and I can have over the counter medicine.
A good hospital. I had my baby over 4 months ago and it was good. The follow up care was good too.
Good communication. A great organisation. The parking isn't the best however. We have to arrive earlier in order to get a space and get to my appointment in time.
I have been waiting over 2 hours to see a consultant. This is an urgent appointment due to being induced next week. I had to chase them for the appointment at the front desk too. I already missed one scan and appointment as they didn't send me the details.
This is my first time here. I have had an ultrasound, seen the nurse and consultant. I have been for bloods and been to the pharmacy. I am taking part in research to help prevent anaemia. It has been good today and everyone has listened. As I have been here for hours I will bring snacks next time.
Attention to detail is good. Can't fault it here. The staff are helpful and know what they're talking about.
The waiting times are long but the staff are thorough, helpful and kind.
Generally positive and don't wait too long. The staff are friendly and helpful.
It is okay here, we were waiting for the referral.
My vitamins can be picked up from the pharmacy which works well. They're a good pharmacy and helpful when we need to get another prescription too.
You get told to go and wait in the waiting room and I have no idea why I'm waiting. If they don't us soon I will walk out. When you have a morning appointment you don't expect to still be here in the afternoon. It would be nice to know what I'm waiting for and how long it will be.
The scan takes far too long. The appointment was supposed to be at 10:30am and didn't get seen until 11:15. No information about the wait. Everything takes too long here and it was the same in previous pregnancies too.
The pharmacy was really quick when I had to pick up medication from them and they explained how to use them.
Good, all on time and a brilliant service as always. Staff are lovely.
Really great, average wait for bloods and antenatal staff are alright and give you lots of information.
It wasn't bad at triage and they saw me quickly this time. Did a quick check and sent me home
Really good and helpful staff. Very professional and I'm able to ask questions and I feel like the staff have time for me. Today I was at Haematology and everything ran on time with no long waits. They only have one person doing the bloods though so there can be waits. They need more staff for that.
I had an elective C Section in July 2024 and they were really good. Stayed in for a couple of nights, was on a ward with other people who spoke quite loudly. The staff were lovely though.
I saw the nurse at antenatal and they lost my urine sample. I saw the midwife and was asked for another one. Now I'm waiting for bloods. The waits for bloods is normal.
Today has been pretty bad, there has been a backlog with scans and appointments. All because of staff training but they didn't inform me beforehand. It is frustrating when you have a full bladder and don't know if you're going to be next in.
I'm here for a check up today. I come twice a week. I developed gestational diabetes. I do tests at home by myself and they give me a lot of information and help.
When you call triage they say don't worry you're okay if it gets worse then call 999 or come back. You're not taken seriously over the phone.
I feel that they are amazing and so too are the doctors on the maternity ward. Always given information before your appointment so you know why you're here too.
I came for scan and follow up. I was warned by staff that the wait would be long and would affect my day. I have been waiting for hours. Everyone is pleasant and good here. Parking is a nightmare so we took a taxi. They only gave me a week notice for the appointment so that could be better.
Everything is very good. The nurses, staff, doctors, everyone and everything is very very good. I feel looked after and confident.
Good and listen to me. They take care of me and baby.
I have been waiting since before 10:30am and it's now 1pm. I will be late back to work. It happens every time I come here. The staff are really good and they listen and explain well.
I went to triage on Friday and they told me to come in. I was seen quickly and everything was figured out. They reassured me and sorted what was wrong. I went home the same day. The parking needs to be cheaper though. It cost me £10.00 today for three hours.
We waited for 40 minutes for our scan today to check on baby. It wasn't too bad. The staff are very good and we have no issues with them.
The service and staff are brilliant. The wait is too long though, depends on the day, it's sometimes worse than others. Today my appointment was booked for 10:40 am and I'm still waiting and haven't been seen at 1pm
It's a good hospital. I came for a scan and have been waiting a bit now. The doctors and nurses are good.
A long time waiting at triage. I waited for 11 hours and only one doctor was there for maternity with lots of people waiting. I waited from 3pm and didn't get seen until 2am. The doctor was good but I was in lots of pain and had to wait a long time.
The scan was good and then the doctor was good. The nurse too. Everything was very good there. They're very kind and everything ran on time.
They're always on time for scans. No problems at all.
Antenatal is alright. The staff are helpful. Sometimes there can be delays but it's out of their control and they always apologise. They're lovely there.
The pacific area is always delayed when waiting there. Been over an hour so far. No communication. Last month I waited over 2 hours. There is so much time wasted here. The last doctor I saw started talking before I even sat down and didn't allow me time to speak. I explained the issues I had been having and she just dismissed me. They should take their time so they don't miss anything. The service needs improving.
I only waited for around 15 minutes. Proactive and a fast turn around.
I have been having growth scans every 4 weeks but now its every 2 weeks. I'm seen on time and even seen when I was late for my appointment. They're good and very accommodating. Very friendly staff too.
Obstetrics don't tell you what the appointment is for. That could be made clearer. I have gestational diabetes and so I have to attend several different appointments.
The pharmacy was fine, I only waited 10 minutes for my medication. A good service.
The scan was fine and always on time. They work really really quickly and well.
I have waited 2 hours at Pacific waiting area and I'm still waiting. No explanation of why there is such a wait and just apologise, they never tell you what the wait is for. They then try and get you in and out and you feel rushed. I get they're so busy
The scan was fast and on time. Really efficient. All the questions I had were answered, they were good.
Bloods was good as they gave me time to ask any questions I had. It's all been fine.
The breastfeeding advice I received for my first child was abysmal and by that I mean that I received none at all for over two days and then, when I did receive advice, it was only a short-term fix. I wanted to breastfeed and brought no formula to the hospital. I did bring some expressed colostrum. My son was born via emergency caesarean, so I was struggling mentally, emotionally, and physically in ways I never anticipated after giving birth. Someone saw him latch and assumed that he was feeding well. Later, I couldn't get him to feed. Instead of helping me learn to feed my baby, hospital staff gave me a giant pumping machine and left me to it. I was sore and anxious after emergency surgery and soon had sore boobs from using incorrectly sized phalanges. I was leaking out colostrum to feed my baby with a syringe and no one told me I should do anything differently. I carried on for two days and finally asked a student midwife why I hadn't yet be discharged. She said that no one had seen me feed my baby. I was irate. Up until then, no one had even hinted that I couldn't be discharged soon, and no one had offered help. I demanded (probably none too politely) to see someone who could help me learn to feed. Finally, a breastfeeding consultant came and gave me a nipple guard. My nipples were large and flat, so this helped. I was told to use it as long as I needed. Finally, I was discharged.
For a week, breastfeeding was awful. My boobs were sore and my nipples were chapped. The nipple guard helped my baby to latch, but it was not improving my pain. I got free help online from La Leche League. I was told to ditch the nipple guard ASAP so my son didn't become dependent on it. After a couple of painful days, our breastfeeding drastically improved and it was a breeze for the next 20 months until we stopped.
I breastfeed my second with no trouble, and much less trauma, but I never had to ask for advice the second time.
I've warned every pregnant woman I know to demand breastfeeding advice ASAP and to not take no for an answer. It's ridiculous to have to fight for such basic advice.
I had an appointment with the doctor. I was seen really quickly and then saw a nurse too.
The scan was alright and didn't wait long. The process was explained and the pictures were okay. I was happy with the process.
Waiting to see a doctor which is fine. They're usually quite quick and have no problems.
Ward 2 for my scan was good. They were lovely in there and were helpful and talked to me the whole time. All was very good.
They were very good at antenatal and didn't wait too long. They did my bloods and urine test. It was all straightforward and quick.
The scan was good and I was able to ask questions.
I was sent from my GP in Sandwell to triage. As soon as I got there they sorted a room for me and monitored babies heart. They explained everything they were doing.
Always good. The doctor was very informative and answered my questions. It's usually a long wait but you get used to it after a while.
It was perfectly fine and actually quite quick today. Quicker than previously. All questions were answered and everything was explained in detail.
I have only come here once before. Long waits but other than that it was okay. Waited over an hour for blood pressure and weight check and then I saw the consultant which was fine. I was able to ask questions that I had.
I had half an hour wait today which is fine. They gave me good information prior to the appointment so I knew what to expect. The staff are really helpful. There needs to be better information on the letters to provide directions to different departments. They need to provide which floor the department is on and which department you should go to first as it can be confusing in that respect.
The people at maternity are friendly and very understanding. They're very kind and supportive. Very patient. They recommended things that helped me a lot during pregnancy. I had a very positive experience. The staff at the Women's are all very supportive.
The waiting time is just a bit long. The staff there are very attentive and the ones I have dealt with act in a professional manner.
I hate and dread coming to the preterm birth department. There's nobody here but you wait for ages. I have been here a while and they don't explain why you're there and what the appointment is for. So it is like they're informed but I'm uninformed. I sometimes have to leave because they take so long and I have to get the kids from school. I feel like I have to speak up and they they will rush you through. I don't know if they're understaffed.
It was actually quite good today but normally it's quite long. They aren't very communicative about what's going on when having a scan unless I ask questions. The pictures are blurry and she wasn't going to give me a picture unless I asked for one. You wait a long time for this and it's like they rush you through and they should be providing the best service to each person.
No long waits for the consultant today but it can sometimes take an hour. Everything is explained and the consultant gives us time, we never feel rushed.
I had a scan 8 weeks ago. The staff were very good and explained everything very well. I was able to ask questions and the staff were so friendly and nice.
Waiting at triage is a bit crazy. Last week I waited for 3 hours for the doctor to see me. Usually they're very good. They put me on a movement machine for 5 minutes then sent us to the waiting room for 3 hours for the doctor to dismiss you and you don't know what is going on whilst you're waiting there or what you're waiting for.
My scan was on the first floor and it was fine, really great. All of the staff are really good, all lovely. They all listen and they're really helpful, so good.
It was nice and easy the appointment. I'm always seen on time with no long waits, waited about 10 minutes, that's it. Pretty straight forward here. They helped me get my migraine tablets sorted with my GP too.
They checked my blood pressure and did a urine test. Everything was good and there were no long waits.
The scan was good and I asked questions which the midwife answered. It was quick to go into the scan and it was good. The staff are lovely.
I had a hysterectomy and they were really good. I stayed in overnight and the care was nice. Really good. I didn't have a follow up but my GP had to send me back for an urgent appointment and they saw me straight away.
Whilst having IVF treatment i was given lots of incorrect information which delayed my treatment several times. Doctors and nurses just don't care, you are not even a number to them. No matter how many times you contact them and complain they just aren't bothered. Waiting rooms are always full, no privacy, average wait time of an hour to be seen with an appointment, nobody listens or pays attention when you've had side effects to the medication and you are passed from pillar to post in the hope that you will just disappear. I wish I had never had any dealings with the fertility unit as they are an absolute joke!!!
A new portal allowing me to see letters etc is a good idea. What is a terrible idea is a million contradictory messages on different platforms alternately cancelling and rebooking my appointments. I have literally no idea what’s going on.
I’ve been waiting 8 months for a follow up appointment to check in for my readiness for surgery which I’ve been told is a year wait. Got an appointment through today for December and when I called to try and change it, I was told the consultant I’ve been seeing is retiring so I’ll now have to start again with someone else.
Everything from pre-op to the actual day. All very kind and caring. Explaining everything carefully so I understood.
I’ve had an awful experience getting help for menopause and still am. I have been laughed at, told I cannot have HRT because of my adenomyosis (untrue), finally put in touch with a consultant at the Menopause Clinic at the hospital (who I have never met face to face)who prescribed HRT but said I would need to be closely monitored. I’ve been bleeding for months again (6 and counting) and nobody seems able to either help me contact the consultant (he’s vanished into thin air it seems) or advise me about what to do. I’ve been told to stop taking HRT altogether or take a higher dose every day by various GPs and I’m at my wits end.
Mostly positive when I was there for an emergency C-Section.
It was great. I was very happy with them.
Good. They were good when I had my baby 11 months ago. Nice staff and they were fine.
Maternity ward is good however the waiting at antenatal is very long. I have been here since 9:30am and its now 1:12pm. The staff are good and very helpful.
I find it difficult to navigate and the waiting time is long as the last time I came I waited over 1 and half hours to realise I wasn't in the right place.
Overall good and better than my local Worcester hospital. This specialises in maternity more than Worcester. The staff are really nice.
Miscommunication as I was doubly booked here. This was sorted eventually. I was also given a wrong C-Section date.
Very good and helpful. I rang and they gave me an appointment for the next day. I can't complain. Been good, I cannot grumble about them.
Waiting time is reasonable and the staff are helpful. Easy to navigate the hospital.
They keep changing appointments so it's taking longer to see someone. Very good staff who are helpful.
So far so good. Waiting time is much lower than the previous time. No problems with staff. The waiting time at antenatal is long.
The restaurant is lovely when it's open. The parking is difficult for disabled. There are never any spaces at the front and in the main parking area.
Everything is good and thorough. They explain everything.
Ward 5 nurses were brilliant. They really looked after us. They have been amazing and took care of us so well.
I was in for a week for the induction process. I was supposed to be induced at 4PM and I was there 2 days before being induced.
I had a scan and baby was in a head up position at 36 weeks. They have given me a couple of options of ECV or C-Section but I'm coming back for ECV.
I have been to triage to check baby's movement. Very good in there and very helpful.
Transitional was brilliant, couldn't fault them. They said they would send an appointment on the app for the discharge team.
I stayed one night on ward 3. There was nothing wrong with it. It was just a stressful time. The staff were okay and couldn't have been more helpful. They took me down to see my baby.
Brilliant at neonatal. The facilities and everything. They cared for us very well.
No long waits, and all checks were done quickly. The lady was lovely.
I had a 12 week scan and it was really good. Everything was on time. The 20 weeks scan has also gone well too.
I came back to baby clinic for checks on my son. They did some blood and checked his weight and other things. They asked how I was doing. He has been home for a week and they have been amazing.
My baby was there for 5 weeks. He was very well looked after at NICU. It was hard not being able to stay with my baby. The care from the staff was good. They were so kind and helpful, nothing was too much.
I had a baby 6 weeks ago. He was 6 days early. The staff were very good.
Too long to wait. I waited almost an hour and had blood tests. The staff were very kind but the wait was too long.
It was good and they took pictures. It was quick. Very nice people.
It was good at the maternity department. Sometimes you don't get given options so you have to ask for it.
It was terrifying but he was well cared for and looked after. He was in NICU for 9 days. It was okay overall.
I had an emergency C-Section a few years ago as I think they left me too long and I ended up with sepsis and kidney failure. I stayed there for three to four nights. The staff were lovely, I can't fault them.
I had a planned C-Section there months ago. All went fine and I stayed in for 2 nights. Staff were lovely, really really nice.
Before 20 weeks pregnant they send you to the QE and they say they can't do anything about it. They confirmed there was bleeding and said to come back tomorrow for a scan to see if baby was alive. I had a haematoma but I think they could have done more.
I was admitted to ward 1 with complications after 25 weeks, 30 weeks and 35 weeks. They were good every time and they cared for me very well.
I came for a blood tests as I have a C-Section planned for tomorrow. Everything has been fine but there could be issues with the booking system as when you get here your appointment the consultant has booked you in for is not always on the system. They told me I had to go to my own GP for sick notes.
Yeah, it's going really well so far. I've been here about half an hour. I'm happy. It's my second visit. Everything is on time.
I was seen on time and everything was explained. They gave me information. It was all straight forward.
All been fine. I had bloods done and no long waits. All has been good.
Ward 7 was okay. You get asked questions and they give you some answers and you come away thinking why couldn't they offer that service at the GP. It's awkward to get to of a morning.
They were good the last time we came.
It's difficult to get support for ladies who are neurodiverse. I'm not sure staff understand neurodiversity enough. Wait times are difficult for neurodiverse women. They don't communicate waits and many leave without being seen. The waiting areas are not always appropriate for them. They're loud and busy and needs to be a separate area. The general system and approach is not sufficient for neurodiverse.
Waiting times are very long but the doctors are friendly and always help and resolve my issues.
The service is good. The doctors and staff are fine. I didn't face any problems. I have a long wait in between two separate appointments today.
The staff are helpful and the service is good. The waiting time is fine.
It was good and the staff were friendly. We easily found the department and we didn't wait long. Check in was quick and the doctor was so kind.
Very helpful and the service is excellent. They care about me and my baby wonderfully. They provide help when I ask for it, The waiting time is not too long. They monitor my condition every two weeks as I'm diabetic.
My daughter had to be admitted to ICU when she was born and I was very worried. They cared for her perfectly and we're ready to go home now.
It was daunting going to the genetics department but staff were amazing. No complaints. So lovely and informative. Kind and explained everything.
Waiting times are long. A 3 hour wait for a blood test and an 1 and a half wait for medication.
I was seen at radiology on time at every single visit.
Busy but very helpful staff. They always try to accommodate me at the pharmacy.
Consultants are amazing and explain complex information in simple terms.
A good service at gynaecology. Well looked after and no problems.
Everyone has been wonderful. Positive energy, friendly and good communication. No concerns around appointments. I've had a lovely experience here.
When I gave birth to my last child I felt like just a number. They don't track and monitor if you have diabetes either.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
It's okay I've not had any problems. When I had my first child they did not let my partner stay with me. I had to fight when I had my second child. My partner stayed the first night only.
A lovely hospital. They have taken care of everything. Providing a prompt service. Consultations are satisfactory. The app however is not user friendly as it does not update the details, like the basic checks they do. Waiting time is also quite long and you can be sitting for 2 to 3 hours waiting.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
I have mixed opinions on this hospital. Some family members have had bad experiences. They weren't diagnosed and lost a baby. They had water infections throughout their pregnancy.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Everyone is experienced, helpful, personable and caring. This is going to be my second child here and I come from Solihull to here because of the care.
The mental health team has been great. The communication and quality of care is very good. The waiting times are fairly long.
Everything is going fine. I am seen regularly. There is a good mix of telephone and face to face appointments with the diabetes team. Everyone is quite friendly and informative.
I have been having bloods taken and antenatal checks. Everyone has been pleasant and I haven't felt uncomfortable. They answered my questions.
I waited for 6 hours on ward 8 emergency service when I was heavy bleeding from a miscarriage and there was only one doctor.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Antenatal answers all of my queries and provides good communication. Face to face they are very good.
I came today for a growth scan and they said to come back tomorrow for another appointment but don't know why.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Baby was in NICU for 4 days and then taken to the Children's hospital.
My baby was born here 8 months ago and it was very good. Staff were very helpful when baby was born but baby was sick so had to go to NICU.
The staff at the diabetes clinic were good and helpful. I didn't have to wait long at all.
There's nothing wrong with this hospital at all I just had a tricky experience. Midwives were amazing and the specialists have been brilliant. They has switched over to the new service when we came in on that day and they were having some problems but it never affected our care on the day.
The IVF service was fantastic and really informative. Nothing was too much trouble and I felt really looked after. Everything was really explained to us too.
The midwives are good and the times are good. The GTT test was good.
It was alright at antenatal and a general check up. Everyone was really nice and helpful
My 20 week scan was good. It was difficult to get to and find the department even with the signs. Too many double doors so it gets confusing. Colour coding lines on the floor to the departments would be good.
I had to go for a GTT test and there is only one lift working, visiting every floor. Really busy, they need more lifts working. I don't like needles so that lady that did it was really good. She could tell I was really apprehensive and she spoke to me the whole time and was stroking my hand to make sure I was okay. Really lovely, really understanding. The restaurant was really nice too.
Coming from West Brom to get here and find the appointment is cancelled is a pain in the bum. It's been rescheduled for September. Haven't received anything to let me know.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
I couldn't get the my chart app to work. I asked for an activation code but wasn't given one. It would have been nice to get on there to receive updates.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.mychart@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Really good. The general care has been good. Everything was clear for communication. It took a couple of weeks for the referral from the GP and there was good communication about the processes. My NHS number was not correct on the letter so I called them and they were aware of it and were sorting it.
Very fast and helpful service. I was seen at gynaecology within 10 days. Treatment started quickly and medication was given.
I've had scans and x-rays there and it's always very quick. The staff are helpful.
I regularly attend the gynaecology department. The consultant is very helpful.
I was seen within 2 weeks for a fast track appointment. It was good, I have no complaints.
I had cancer treatment here about 4 years ago. It was good up to the point of surgery but I was then discharged with an open wound.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Brilliant. The care was amazing. Amazing nurses. I am very thankful to them for helping me bring my daughter into the world.
She goes once every 3 months after being given the all clear. So helpful and took care of her when she had womb cancer.
They were good with the birth. They were brilliant. You don't notice until after the birth how good they are.
The speed you are seen at at the gynaecology menopause clinic is remarkable. You get answers within the same visit too which is great.
I was seen within a week of being referred. I had a call to say they had arranged a scan. They treated me so well. Reassured me and gave a me a diagnosis within 2 weeks. Absolutely brilliant, I cannot fault them.
I am under gynaecology for a prolapsed womb. They see me every 6 months and they give me options but I'm not sure what is best.
Really good when my son was born there. Really good staff. Nice and helpful.
No long waits and seen on time. Staff are very good. Happy with the service and the care I receive.
Seen on time at outpatients. Everything was explained well by the doctors. Overall I'm happy with the service.
A good hospital, they look after me. They were good to me when I had an operation.
I was seen at antenatal straight away. Before it took them 1 and half hours after losing my files. Today was fine though and everything was nice and easy.
Excellent service. I cannot fault them. I was there for a month. They were kind and considerate. They were caring and looked after me. I didn't have any privacy when trying to express milk, there is no dignity.
I understand that the nurses are under pressure but sometimes they are very rude and harsh.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
The difference between the day and night staff is a lot, as the night staff are rude and unhelpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
Always a long wait and always running late.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have have experienced delays whilst attendance Birmingham Women\'s Hospital . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
Triage was quick and the staff were very engaging.
Excellent support and advice at antenatal and the scans and tests at radiology are good with helpful and cooperative staff.
I had a GTT test and everything was excellent. Staff were helpful. The hospital has good facilities and is easily accessible by bus or train.
Excellent care and treatment at antenatal clinic with very helpful and polite staff. The care at delivery maternity suite was second to none. All scans were quick and the support from them and baby clinic was excellent. The hospital pharmacy is helpful and the process requests very quickly. Overall 5 stars for all departments.
A very neat, clean and well lit hospital. Excellent facilities.
The staff have been kind when going to scans at radiology and overall they deserve 5 stars for excellent care and treatment at this hospital.
I had the perfect maternity experience. Everything was excellent.
Baby clinic was thorough and the red book for baby was updated.
An amazing hospital and worth 5 out of 5.
It's all good apart from sometimes the attitude of the nurses and communication makes me unhappy.
I had great aftercare at maternity here and the midwives were very nice.
The nurses are very nice and cooperative.
It's clean and tidy and everyone is helpful.
It took 4 months to get referred for an ultrasound. It's horrible knowing there is a coil misplaced in the abdomen and you will need surgery to get it out.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
I had both my kids over there. I'm very happy with the care and treatment.
I had surgery to remove fibroids. I was in for 2 days. The care and treatment was excellent.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
My wife's care was excellent. She was in for 2 days. She was given a treatment plan and discharged.
I found the staff friendly and helpful. The midwives were good too. During Covid it was very different though.
They looked after me and the baby well. I gave birth at 6PM and was out the next day.
I'm happy here and get all I need.
My sister had a baby recently and found the nurses very caring and considerate. She was very happy overall.
Waiting for a doctor can be the issue but the midwives and nurses are good.
Had scans at radiology. They provided excellent support and help.
Referred for some tests and scans. The staff were very cooperative.
It has been okay, however I didn't have any control over my baby. The decisions were made against the birth plan. Baby is fine but we were separated for a few days and didn't allow the bonding.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
It's working okay for me for now.
I find the hospital amazing. I feel reassured. The care was amazing and gave a full explanation when I couldn't understand.
It's okay here, I have no concerns.
I couldn't find the car park but there aren't any problems here. Everyone is helpful and cooperative.
I told them I didn't want skin to skin and no one understood.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
I went to gynaecology for an ultrasound. All was okay and they have made a follow up appointment.
Both my girls were born there and the care and support I received was very good. Very professional and well informed staff.
I had my colposcopy over there. The procedure went well and staff were very helpful.
I had minor surgery there. Excellent care was provided by doctors and nurses.
The care, support and information provided at the neonatal intensive care unit was second to none.
The maternity care provided was good. My baby was born premature and the staff were very helpful.
The pharmacy staff are very helpful and processed my medication request very quickly. One item they had to order and I collected it today after calling them as I already had a follow up with the doctor.
Excellent hospital with kind staff. A good café and restaurant. It's only taking ages to find a parking space is the problem.
I had a colposcopy a few days ago. The staff were very helpful.
Best possible maternity care provided by very kind and friendly staff.
Excellent care and treatment received. All the maternity staff and triage were excellent, kind and very helpful.
Excellent experience giving birth here. Very helpful staff an the midwives are very kind and provide great support. The facilities here are excellent and the nursing staff are very caring, especially at night.
The staff are very helpful and kind. It has good facilities but the parking is very limited and expensive. It took me 30 minutes to find a parking space.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations in relation to the car parking facilites.. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Excellent staff at the pharmacy and they process prescriptions quickly.
I was referred to foetal medicine by my GP. They did an ultrasound and other checks. They have given me medication and a follow up appointment.
I had a colposcopy here. The care and treatment as well as advice was excellent.
My scans and x-rays were all done at radiology. Everything was smooth and the care was good. The staff are helpful.
I was seen at gynaecology within a week of being referred.
Very helpful staff at GTT. I was seen on time and everything was explained very well. The hospital is very clean. It has a prayer room and a good café.
Both my boys were born here and all the staff were very polite and kind. I give them 5 stars.
Excellent hospital with good facilities. I give them 5 stars for excellent maternity care and treatment
Excellent maternity services that I have used twice. I would give them 5 stars based on my experience.
I visit gynaecology clinic for check ups and the staff are amazing.
Ward 8 on gynaecology was brilliant, both the care and the friendliness of the staff. They were dedicated to making you feel comfortable. There was a male staff member on reception who kept looking at me but didn't smile. Would have been nice for him to engage. The food was good which was surprising and the bed was amazing as it did everything. Overall I love it. They managed to do keyhole surgery so the recovery is quicker. It was better than what I thought it would be. I was also surprised how young the nurses were but how well trained they were.
I was on the postnatal ward for less than 24 hours and the staff and midwives were all fine. Really helpful as I was worried as he was my first baby and they did everything for me which was good.
The delivery suite was fine. The midwife was really good and very supportive, so too were the staff. Throughout the delivery they gave me the hormone drip but wish they would have offered me the epidural before that.
It was okay on induction ward but quite noisy. The staff were very helpful there, I was there for just shy of 24 hours and then moved to the delivery suite. The staff were good.
My waters broke so I went to triage. I wasn't there that long before they took us upstairs to the induction ward. Staff were very good.
Both antenatal and scans can be long waits. They don't often let me know how long it will be. They aren't rude, I just feel like they try and pass it onto another member of staff and it doesn't always get resolved.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
The pharmacy is fine. The medication is always available too.
Before Christmas the wait at foetal medicine was about 30 minutes which isn't a problem. But since Christmas there are long waits, it can be 4 hours. Today was only 1 hour. The staff are fine but I don't find they answer my questions that I need answering.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations in relation to waiting times. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Everything is up to date with scans, the wait is always long for clinic too. They always inform me of waiting times. They always inform me of the waiting times as the staff are fab. Lovely staff at the scans, very helpful in there. They explain what they are doing.
The scan was relatively okay, no problems there. They sent me in on time and I got to see baby which is always nice. I never feel rushed.
The car park is a nightmare. The staff are fine but the wait times at the diabetic clinic at antenatal is long. I had to ask why there is a long wait. I had a scan in the morning and they then put me on the next appointment in the afternoon due to the waiting times.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations with our car parking and waiting times. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Very good at antenatal, really supportive staff. Been a bit of a long wait but it is okay because I missed the appointment time and they still saw me.
There is no communication about the long waits at antenatal, it's not usually like this. It would be good if they would let us know if we're going to be waiting a long time.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations in our communication of the waiting times. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
The scan was on time so that was okay. They showed us baby and took their time which was nice.
I had both my kids at the Women's and the maternity services are second to none. Very helpful staff and excellent service delivery.
At the end of my pregnancy I was pushed for intervention when there was no need for an induction.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
I was seen on time, treated with courtesy and respect. Couldn’t have had better service.
I had been waiting for an appointment since April 2023 when my condition deteriorated I was referred to women’s hospital and was seen quickly my GP contacted Good Hope to try and expedite my appointment no joy so referred me to women’s hospital. If I had received treatment earlier my problem would not have been so severe or urgent.
They tested my daughter at the genetics service for Malan syndrome. This was done after we had a diagnosis in Cyprus. I do think had I not got the diagnosis they wouldn't have done the tests and got the diagnosis as quickly as they did. It took a total of 6 months for the confirmation.
They tell me they won't do a hysterectomy because I'm overweight and they don't offer the support. They want me to get down to a BMI of 35. I'm restricted with movement but they don't offer any other support.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
A good experience. The nurses were great. I was waiting to hear about dates for a C-Section and it came last minute. The aftercare has been good.
It was a good service mostly but I wasn't happy with the midwife. She ignored my symptoms and she should have checked. I was rushed to delivery. Postnatal care was good however.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
It was okay. You have to wait and wait however staff are very nice and good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations in relation to waiting times. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Very helpful staff, very nice. They helped my sister and was very attentive
I was referred to gynaecology oncology clinic for further tests. The staff were very helpful and the test results were back quickly. Thank god all is clear.
The nurses examined my baby very well and checked weight, height and other related things. I was seen on time and a follow up was given.
I went twice for my scans. The staff were very helpful and provided excellent information.
This was my third visit to the antenatal clinic. The consultant is very helpful, she listens to me and answers my questions very easily.
Brilliant. They gave excellent care after having a hysterectomy and agreed that all check ups would now be on an annual basis but that works for me.
I had surgery here under gynaecology. The nursing staff are very good and are always supportive and available.
I came for a scan and they were very good. I was seen on time and they provide good care.
Postnatal ward was really good. They looked after me really well. It was a really calm environment with really helpful staff. No questions were left unanswered.
Everyone at the hospital has been amazing. Really looked after me. We have been here a couple of days and they have been incredible.
Pretty consistent and smooth. The staff have been great and really welcoming. They make you feel reassured.
They're pretty friendly at radiology. I was seen on time and everything was explained properly. After the scan they checked other things and they have given me a referral appointment for another department for checks. They have been very thorough.
It was nice, everything was great at the scan. They showed me baby and went through what they were doing. It was a lovely experience.
Today was my first time here and everything was great considering. I had my bloods done and was seen quite promptly. It was really really good.
Very good in there but can be slow. They're trying their best.
All was very good. The people who did the scan explained things very well to me.
Staff on ward 8 have all been amazing, including the hospitality staff. They're so helpful and really really kind. Couldn't do anymore for you.
This part has been fine. I chose here as they are a specialist centre and I'm having a hysterectomy. I never met the surgeon though, only their staff and registrar which is a bit of a gripe from the patients point of view but I'm sure they have the ability.
I expect them to be good. They are good.
It is clean and the toilets are clean. The midwives are very kind. There is good communication.
My treatment could have been better. The staff were not that helpful when my baby cried. They didn't come and check the baby.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
It's good. It's my fourth baby here and the staff are good.
Nice, the staff have been really good today too. I think it was my very last visit before I have the baby.
Friendly and very helpful staff.
It's quite nice here. The midwives care for the patients and are very engaging.
It's big, nice and clean
Been in since Friday. The staff have been brilliant. I never felt ignored the whole time I have been in. A brilliant experience. The best so far out of all the hospital experiences I have had.
Friendly staff, a good service and appointment was on time today.
The staff are usually friendly and professional but the rating is low due to the waiting times. It's far too long. Some of the staff today were moody too.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Good at antenatal, good service with informative and friendly staff. There always seems to be a parking space for me too.
It's my first appointment today. The service has been good, staff are friendly and good and the waiting time has been good.
The service has been good, staff amazing. Very organised and the wait time today was very good. The staff are friendly and happy to answer questions.
A very friendly service, they explain well and detail everything. Take very good care of me.
I am here for the first time and so far been waiting for two hours to be seen. The waiting time is too long.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations in relation to waiting times. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
It's my first time here, it's good. 4 out of 5.
It's all fine and the midwives are really caring. So are the neonatal nurses. I have luckily only been here 3 days. I had a C-Section and the baby came out with breathing difficulties. She now has the all clear and we can go home.
Very nice people, very kind and give you time. They ask if you want to stay in a separate room too which is nice and give you a little present.
The staff have been okay. They have explained things well so I understand. There have been no long waits for this appointment. The GP referred me.
I had a GTT test which was fine. They asked for my purple book which I have never been given before.
Ward 7 were amazing. She took a motherly role in the way she was communicating with me and made me feel really listened to and at ease given my situation.
It was alright. The care is very very good. Nice and caring staff for me and baby.
A very good experience. They were very helpful when I stayed in after my son was born. They helped me with feeding as my son was losing weight and wasn't feeding well. They were very good.
Both of my sons were born there. The care, support and treatment received was excellent.
Very good, very understanding. They saw me quite quickly. They gave me good advice and sent me home. Very good.
Antenatal is good. Always really quick. The staff are lovely and caring. They listen to my needs too.
A really good experience. It was good how they helped and supported me through the labour. They were supportive to my husband too, not just me. They have been excellent.
They were really good and waited until baby had settled to do a repeat hearing test. They were patient with baby. They explained everything they were doing.
Very friendly and professional. No long waits and I'm out quite quickly. They have been very good today.
I had a GTT test and it was quite smooth. They saw me quickly. It was all organised really quickly.
Everything is fine, the staff are cooperative. The wait is long in triage.
I have had a really good service.
A positive experience as everyone is nice and welcoming. The canteen opening later would be nice. The midwife services could be more organised too.
The assessment and birthing centre is very good.
Over the last two years I have had a much better experience with the nurses and staff within the gynaecology department. They also have a very good Macmillan and menopause team.
The waiting times are long all of the time in all departments I have been to. It's ridiculous and the doctors do nothing and turn you away when you have come late from another clinic.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
The services are good at ultrasounds and the clinic but the waiting is lengthy at antenatal.
The staff are friendly and the doctors and nurses are nice. The place is clean. I don't like the 10 month wait for my next appointment however.
Too many problems with the car parking, it's very hard to find a space. It's also too far for me, but the staff are very nice, no problems it's just very far.
Both of my kids were born there. I am very happy with the care and treatment that was provided.
Overall I will give them 4 stars for an excellent service and great facilities. Most of the staff are very helpful and caring.
Very helpful nurses, but the cleanliness levels are quite poor.
The consultant listened to me and explained my issue very well.
They prepare the medication very quickly at the pharmacy.
Excellent facilities.
All of my scans were done here and the staff were very kind and helpful.
Very well managed and planned hospital. The staff are very helpful.
Very helpful and efficient staff at pharmacy.
The doctor was amazing, very helpful, he explained everything very well and was very careful during the procedure.
Always had issues with the parking. It's difficult to find a parking space and it's very expensive.
Excellent staff. All three of my kids were born there.
I was referred to the Women's hospital for an enhanced check up. The consultant was very kind and helpful and explained everything very well.
The gynaecologist has been very helpful and kind. Provided me with excellent care and support.
My wife is being treated at gynaecology ward and the care has been second to none.
Excellent treatment provided at the fertility centre. Staff are very helpful and caring.
Excellent care, support and advice at antenatal clinic.
I came for a scan and the radiology staff were very helpful.
I was seen by a wonderful doctor at gynaecology clinic. She explained everything very well.
They have provided excellent facilities for patients and visitors. Like, there is an excellent café and dining area and there are multi faith and prayer rooms.
Midwives, nurses and doctors all provided excellent care and support.
Both of my kids were born there. The care and treatment provided to my wife was excellent.
Amazing care provided at neonatal by very helpful and caring staff.
Both of my kids were born there. The care and support was second to none.
Very thankful for the excellent care and support received during labour for me and my newborn.
Both my sons were born here. All of the staff are excellent.
In general the staff are very helpful, café and restrooms are very clean. There is a prayer room as well for patients.
We were discharged hurriedly which resulted in me and my daughter being readmitted two days later for further tests and assessments.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team
Nurses during night shift are not very helpful. I asked for water four times and she didn't reply. Later she told me to get it myself.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team
Overall my experience was very positive. The staff are very caring and helpful.
Very helpful staff as they sorted out my medication within 15 minutes.
My premature baby is in neonatal ICU. The staff caring and provided the best possible support and care.
I had a caesarean over there and the care during and after surgery was excellent.
I was referred to gynaecology clinic by my GP. I have seen the consultant twice and she has been very helpful.
Very difficult to get a parking space.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
The restaurant and café provides excellent food and drinks to their patients.
Excellent care provided at the day assessment unit.
A quick and efficient pharmacy with helpful staff.
My daughter had her hysteroscopy over there and the procedure explanation was brilliant. Great care and support.
Excellent care and support at gynaecology. The staff are amazing there.
Excellent, they're great. It took a while so I had to chase them, but they're fine.
I recently gave birth over there. The care and support provided by the nurses and midwives was good.
I have given birth twice there. There was a high level of staff support and care. They were very helpful.
They have been good, good communication, good staff. They're lovely there to be honest.
Ward 7 was brilliant. I have been coming here for years so I am a regular. They have professional and caring staff and they keep to times. It's not an area where they're going to have an emergency. I usually book follow up appointments there and then send texts and letter reminders.
Attended for glucose test, greeted by lovely staff
Bloods by staff, so kind and caring, very busy but care was excellent
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the GTT team.
Best Wishes, the Patient Experience Team.
I had a planned C section and everything was fine. The recovery was fine. I wouldn't want to go anywhere else.
I came for a scan today and all was fine. The scan ran on time. The staff were nice. They were really lovely. It's the reason I have come back for baby number three.
I attend the gynaecology clinic and I am always seen by very helpful doctors and nurses.
My daughter was born here and the care, support and treatment provided was excellent.
I had gynaecology related surgery here and after 7 months it's my first follow up appointment.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
I had my 3 kids here. I can say that the staff are helpful but the aftercare is very poor.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Triage was okay. The stitches were resown back up after not being done properly. It left me very low on iron though.
The doctor couldn't cannulate me and I was dangerously low on iron. They did nothing about it. They weren't in a rush to do anything to help me.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
The care was good on postnatal ward 1.
Waiting for 8 hours to be seen only by midwife no food or drink offered chairs so uncomfortable waiting times are crazy for pregnant women like it isn’t bad for enough
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
Both of my grandkids were born over there. The care and treatment provided to my daughter in law was excellent.
It's confusing, none of the departments talk to each other. They rely mostly on what I'm telling them. One doctor was annoyed that I couldn't tell them the diagnosis that another doctor had given me.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
The maternity was good. Although they changed my delivery date and didn't inform me even when I arrived there. The staff apologised and sorted everything out.
My mother attends gynaecology clinic on a regular basis because she has irregular periods. The care and support here is excellent.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to hear that your mother has had a positive experience when attending the Gynaecology department. We will share your feedback with the team.
Best Wishes, the Patient Experience Team.
I had an appointment there last week and it was alright. They did a cyst scan and it went alright. They said they will arrange the next one for me. This hospital is better than my GP.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the Radiology team.
Best Wishes, the Patient Experience Team.
The wait at the hospital is very long. It's long you know. I received a letter at home that's it. Called the number, they tell me I'm on the waiting list. My age is going higher, my chance of conceiving is going lower.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
The service is really good. I'm happy with them.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience.
Best Wishes, the Patient Experience Team.
The hospital pharmacy are very quick.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re glad to hear that you received a prompt service from the Pharmacy team and will share your feedback with them.
Best Wishes, the Patient Experience Team.
Excellent interpreting support at all my hospital appointments.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the interpreting team.
Best Wishes, the Patient Experience Team.
The best consultant I have ever seen. She explained the complex pregnancy issue in a very simple manner.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience
Best Wishes, the Patient Experience Team.
I have had an amazing experience giving birth here, Everything was excellent.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re delighted to hear you have had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Everything is good. I do wait a lot though.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re glad to hear you have felt everything has been good, though we are sorry to learn you have experienced long wait times. .
Best Wishes, the Patient Experience Team.
I waited 4 hours in triage after being sent from 111. I expected to be seen straight away because of how ill I was. When I was eventually seen they were great, they treated me well and got me hooked up to fluids to help me feel better.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re glad to hear you felt you were treated well by the Triage team and will share your feedback with them.
Best Wishes, the Patient Experience Team.
It looks and feels better and the staff are really nice. I opted to have a baby over there as I just felt the hospital was better for me and it's where I wanted to have my baby. they have been really good here. Respectful, and they listen which is important with my first baby.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
My five children were born here. It's an excellent hospital with great staff.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to learn that you had a positive experience
Best Wishes, the Patient Experience Team.
All of my kids were born here. Excellent staff from midwives to consultants.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to hear that you had a positive experience
Best Wishes, the Patient Experience Team.
I used them 5 months ago and the hospital was good. The midwives were good this time round. During covid it was the worse experience and the midwives were horrendous.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. However, we are sorry to learn that you a negative experience previously, please feel free to contact PALS at bwc.pals@nhs.net if you wish to share your previous negative experience further.
Best Wishes, the Patient Experience Team.
Everything was fine there 10 months ago. They were good and staff were nice. I knew what was happening and what they were saying.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience.
Best Wishes, the Patient Experience Team.
I went there for bloods and scans. Everything went smoothly.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and that everything went smoothly.
Best Wishes, the Patient Experience Team.
Excellent midwives and nurses at day assessment. Always helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the day assessment team.
Best Wishes, the Patient Experience Team.
Excellent care and support provided during and after pregnancy. All of the midwives and nurses were very helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Both of my kids were born here. Excellent care was provided by the midwives, nurses and consultants.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and felt you received excellent care. We will share on your feedback.
Best Wishes, the Patient Experience Team.
I think the facilities are good. The hospital is clean and tidy. The waiting is the only thing. It's a bit too much sometimes. The eating facilities are good but expensive.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re delighted to hear that you found the facilities to be good and the hospital to be clean and tidy. though we are sorry to hear you have experienced long wait times
Best Wishes, the Patient Experience Team.
There is understanding and trust. They are compassionate
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and have found staff to be compassionate.
Best Wishes, the Patient Experience Team.
Really good experiences with the services.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience
Best Wishes, the Patient Experience Team.
Long waiting times. During emergencies, sometimes there is no interventions or solutions given to patients. I complained about a back ache and was sent home with no help or solutions despite waiting for 3 hours.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
Good services most of the time.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re glad to learn that you have found the services to be good.
Best Wishes, the Patient Experience Team.
A nice experience and good first impression of the hospital.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re glad to hear that your first experience of Women\'s Hospital was positive.
Best Wishes, the Patient Experience Team.
The service is tremendously good. When I come here for my problem they can easily sort it out for me.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
During pregnancy I went there for scans and blood tests. The staff were very friendly and helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Both of my children were born here. Excellent staff and very decent facilities.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
My son was born here. They knew before he was born he had problems. They made a plan and kept us informed throughout regarding what would happen with him and when he was born they were excellent.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
My baby was there for 3 weeks in neonatal. They looked after him so well. They were prepared for his birth and they kept us updated all throughout his stay before he was then transferred to the Children's.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the Neonatal team.
Best Wishes, the Patient Experience Team.
Brilliant here. I was in for 16 days and they were amazing. The care, staff help and their understanding. They were so kind. I couldn't have asked for a better experience or birth.
It was fine. Absolutely loved it. My waters broke and 9 hours later my baby came. Five weeks early. The hospital have been brilliant. I have received the best care. They were the best.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
I attend the baby clinic and baby was weighed. There were no long waits. She has to be weighed regularly and today they have discharged us. They are really good with her and her progress over 8 weeks.
I had to wait for bloods but that was fine. I was given a prescription to get from the pharmacy here too.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to learn that you had a positive experience.
Best Wishes, the Patient Experience Team.
I arrived at 8:30am this morning. The scan was okay and the staff were informative and helpful. I had to then go to have a blood test.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
No long waits and all has been okay. My wife said the hospital is great and they have been very good with me too. They speak to us both.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
My daughter had her baby here. She is being discharged today. I couldn't find a wheelchair but the reception staff were helpful. I also got lost and went to the wrong floor but the reception staff were good and gave me excellent directions.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and to learn that the Maternity reception team were helpful. We will share your feedback with the team.
Best Wishes, the Patient Experience Team.
I have had blood test and urine samples today. It's my first time here and I haven't been waiting long. The staff have been lovely so far. The scan letter came through quickly, communication has been good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
All was fine at the scan department. The appointment ran on time and they answered my questions. They were very good.
It's been fine, waiting times have been good. They have definitely improved. They keep to appointment times and all of the staff have been fine too.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and feel that waiting times have improved for the department.
Best Wishes, the Patient Experience Team.
I am here regularly. Antenatal has all been okay. There are no long waiting times as I got seen within 15 minutes. They answer any questions I have. I see someone different each time but all are similar in the way they deliver the services.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
The wait hasn't been too bad. The staff are lovely. Very informative.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and felt the staff were lovely and informative, we will share your feedback with the team.
Best Wishes, the Patient Experience Team.
I waited for 1 hour and 20 minutes for the scan this morning. Then waited for bloods. The most frustrating thing is the waiting from each department. I haven't eaten anything today so far. The staff were apologetic and answered any questions I had. So that part was good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
It was okay. I have some questions off the back of the scan. I left with more questions than answers. They said that the baby's fluid is high and that I would need to discuss it with the consultant. I feel that they could have answered some questions whilst we were there. I had to google to find answers and stop worrying.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you left the department having more questions than answers. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
Based on the care received when all three of my daughters were born there, I will give them 5 stars.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
My premature twins were in ICU for three months. The care, treatment and support provided during that time was excellent.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the ICU team.
Best Wishes, the Patient Experience Team.
I give them 5 stars for the care and treatment during both of my children's birth.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
It's okay.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust.
Best Wishes, the Patient Experience Team.
The hospital left me with pain for a long time and the receptionist never answer the phones. I don't really like this hospital.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
A poor unacceptable service. They didn't help me. The treatment wasn't effective.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
Been coming here a couple of months. They are good here.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience
Best Wishes, the Patient Experience Team.
I was referred from my GP which was quick.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re glad to learn that you were seen promptly following a referral.
Best Wishes, the Patient Experience Team.
There was a miscommunication with the midwife but that's now sorted. Everything else has been wonderful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re delighted to hear you have found your experience to be wonderful despite an initial miscommunication.
Best Wishes, the Patient Experience Team.
Really good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience
Best Wishes, the Patient Experience Team.
Long waiting times as it's always really busy here but otherwise it's okay. The doctors and nurses have been okay.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
My experience has been so good. The doctors and nurses have been professional in their service.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
The staff I saw, a nurse and two doctors were excellent and I couldn't fault them. They explained everything. Top of the class. Excellent
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
I have been here now three times and I just think it's good. The staff are really reassuring, they help and that is really good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
I think it's okay, I mean the car park could be better but the staff are nice.
The staff are great, really helpful. Everything is fine. The parking is difficult as you can never get a space. We had to park at QE and walk around and my sister in law is due tomorrow.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the Antenatal Clinic team.
Best Wishes, the Patient Experience Team.
It's been lovely so far, the staff have been really reassuring at antenatal clinic.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the Antenatal Clinic Team.
Best Wishes, the Patient Experience Team.
I'm being honest with you, every time I come here it feels like home. The environment feels like home. There is always someone around to give directions as I do worry about getting lost. It's very good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
The waiting time at the diabetes department could be better. I have waited 4 hours with no prior notice of the waiting times. It is always 2, 3 or 4 hours. Never has it been 1 hour wait. Everything else has been good. The staff are friendly, empathetic, professional. It really is the waiting times that need improving.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback with the department.
Best Wishes, the Patient Experience Team.
This is my first time here. Everyone is kind and it has been a good service. Every section is very good. I'm happy.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
Everything is fantastic. It's all explained to me and the staff are all absolutely fantastic.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
It used to be okay.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust.
Best Wishes, the Patient Experience Team
Both of my kids were born here. It's an excellent hospital with good facilities and staff.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re delighted to hear you feel Women\'s Hospital is excellent and that you had a positive experience. we will share on your feedback.
Best Wishes, the Patient Experience Team.
I had my hysterectomy here. The care and treatment was excellent.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
It's actually very nice. I've had a good experience with them.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
It was okay.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback. Best Wishes, the Patient Experience Team.
Appointment is alright. I'm happy. I don't have good English.
I had a semen analysis appointment. Everything went okay. Everything is okay, yes. It's okay.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
I have used five different services provided by the Women's. I will give them 5 stars for all of my experiences.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team..
The hospital is good and the travel and parking are all fine.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
I had a pregnancy check up. I like it here and everything was okay. The travelling is convenient but it can be difficult to get a parking space.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
The behaviour of staff is good and they way that they treat patients.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
I had a positive experience with everything.
It's great, it's fabulous, the staff are very thorough.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
Very good - everything, the staff, timing, all of it. Nothing could be better.
I come to the breast unit once a year for mammograms. The staff are very helpful.
Today I had my mammogram at the breast unit. The staff are very friendly and helpful.
Understaffed, they do their best. She was kept on the wing for so long. She was too dilated to be offered pain relief. She didn't have a designated midwife until she was ready to give birth.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
I was treated by a very competent gynaecologist. She explained everything very well.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
Excellent hospital with great facilities and staff.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re delighted to hear you found Womens Hospital to be excellent with great facilities and staff, we will share on your feedback.
Best Wishes, the Patient Experience Team.
All of my appointments are very good. The hospital is pleasant. The care is very good. Good experienced doctors and nurses.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
The hospital is quite good. The care received is very good. The only issue is the long waiting time to get called in to see the doctor.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
I have had two babies here and the care was very good. The doctor at the delivery suite was very good and took good care of me and my baby very well. I am happy with this hospital and the doctors and nurses that cared for me.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
The delivery of care is amazing however the long waits are not. I was happy with the birth of my child here. The waiting times are too long.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback on waiting times. Thank you again!
Best Wishes, the Patient Experience Team.
I am happy with the appointment. I have a long wait to see radiology though. the appointments are very long waiting times. The care is fine, it's just the long waiting time to see a doctor is the main issue.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
I followed the signs to x-ray and got lost twice. When I eventually found it they sent me to the loo and that was it, I was lost again. The staff were lovely in the department and those in the hospital helped me find my way. I was referred on from the GP and it didn't take too long. They are doing a few tests.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust.
Best Wishes, the Patient Experience Team.
My appointment today has been very good. They have seen me quickly and they have been kind to my little girl. A very nice hospital with lovely staff.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience . Thank you again!
Best Wishes, the Patient Experience Team.
A very good hospital. I should be coming back tomorrow for an induction. I have diabetes and they keep an eye on me. I have had lots of pain and feel very sick but they make me feel comfortable and they give me good advice for my first baby.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
I had a good experience from day 1 on ward 4 post natal. They have been supportive and explained everything really well. They have just been excellent. I came in for an induction and they were so good at explaining the risks. They told me baby was going to be big. Excellent. Cannot fault them.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with the ward. Thank you again!
Best Wishes, the Patient Experience Team.
All was okay here. Good. My husband was referred to the fertility here. It didn't take too long of a wait. They have been helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again!
Best Wishes, the Patient Experience Team.
The appointment was good. Everything has been good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience . Thank you again!
Best Wishes, the Patient Experience Team.
I'm a patient with Endometriosis and Adenomyosis and was referred here to the specialist team because I have severe case and I am suffering badly.
Throughout my experience here so far there has been all sorts problems accessing a joined up service and having things communicated properly.
I had an MRI in October 2022 to see the severity of my condition, but I didn't have a follow up appointment until July 2023 - by which time things had got even worse. They then suggested hormonal treatments that I'd already tried and didn't help. I was left in a worsening condition with no plan for my future.
I ended up contacting PALs and they arranged for me to have a phone consultation - even though I preferred to be seen face to face. It was decided to book me for surgery in February this year.
On the day of surgery, I was asked to sign consent for it, and found that they were asking me to sign to have a hysterectomy as part of my treatment. There had been no prior discussion about this at any point, and felt pressured into making a decision on the day. This should have been discussed in advance, so I could think through this life changing decision. As I didn't have time to think, I said no to the hysterectomy, but they proceeded with other surgery to help me. I had not even met the consultant before, and had expected it to be a different consultant operating on me, none of this was communicated properly.
As part of the surgery the fitted a type of coil, which I've since found was not appropriate for me, and it dislodged in the days following and nearly perforated my organs. I had to access a different service to get it removed.
I also ended up with a severe infection in one of my incisions, which my GP had to treat. I'd raised concerns at my pre-op about infections and if I needed an MRSA swab - but they said no, only for them to call back a month later saying they did need a swab.
Since the surgery in February which hasn't worked, I've been trying to get the situation resolved, and I had a phone call booked in March for a follow up, only to have it cancelled. I've since spoken to someone and was told I'm on the waiting list for further surgery. I've been trying to speak to the admissions team to confirm I am on the waiting list, and how long the wait might be, but I've been totally unable to speak to anyone, and no one responds to voicemails or emails left. I've phoned them 37 times, nobody ever answers I haven't even been able to get through to PALS to ask them to help me.
I'm so frustrated I can't even do something as simple as speak to someone. Throughout my experience as a patient, there seems to have been this lack of communication, and nothing is ever learnt or improved when I raise issues with them. It's heartbreaking not to get the care I need and deserve.
Thank you for taking the time to share your concerns to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience. We apologies for the issues with the phone lines and are putting measures in place to prevent this from happening. Please do contact us at bwc.pals@nhs.net and we will assist you further.
Best Wishes, the Patient Experience Team.
I was referred here for kidney infection. The care and treatment provided was excellent.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re delighted to hear you felt the care and treatment you received was excellent and will share on your feedback.
Best Wishes, the Patient Experience Team.
I was sent for a mammogram. The appointment came through within weeks and they were so so kind and helped me. They explained things very well and were kind to an old lady like me.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
I was seen by a wonderful consultant who explained everything very well and changed my medication.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re delighted to learn had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
I had a C-Section when having my first child. My waters broke but I was told to wait for 72 hours. I refused to leave as my friend lost a baby after being told to go home. Once the doctor saw that the heartbeat had dropped all of the staff came rushing in panicking.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
Excellent support provided from start to end. After giving birth I had to wait for a few hours for a bed.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
I had my emergency C-Section over there. The staff provided excellent care and treatment.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. T
Best Wishes, the Patient Experience Team.
The midwives and nurses were initially really good. Everything went well until the delivery but the aftercare was very poor due to the lack of staff.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
Very good care and labour here went well.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
It was good. I was on ward two for a pre-op assessment. Communication and staff are very helpful. They are very nice. I gave birth to my son 5 years ago and have issues since then.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust and will share on your feedback with the ward. Thank you again!
Best Wishes, the Patient Experience Team.
Communication is great. The timings of my appointments have been great. The staff have been pleasant. I was referred from Walsall Manor.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again!
Best Wishes, the Patient Experience Team.
The hospital has been excellent. The staff are amazing as always. The community midwife is excellent. I cannot fault them. Yes, you will wait sometimes, but they see a lot of people.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
Lovely reception staff and doctors. They know how to speak to patients. There wasn't enough staff when I had my baby over Christmas however.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
It has all been good here.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust.
Best Wishes, the Patient Experience Team.
It was good. I was in for five days. They looked after me very well.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again!
Best Wishes, the Patient Experience Team.
I had a great experience at maternity. I am still waiting for gynaecology appointment for over 42 weeks now. It's difficult.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you are still waiting for an appointment. Please except our apologies on this matter.
Best Wishes, the Patient Experience Team.
I had a good experience. The only thing bad was I was given the wrong medicine. They gave us two instead of one.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust.
Best Wishes, the Patient Experience Team.
The midwife was lovely and the second time around here was lovely.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
I was seen by a very kind doctor at the breast unit. I have had mammograms at the unit many times.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with the Unit. Thank you again!
Best Wishes, the Patient Experience Team.
I got treated there for a fertility related issue. The staff were amazing and provided me with excellent treatment and care.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
Very helpful and supportive staff. Always seen on time and provide excellent care.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience . Thank you again!
Best Wishes, the Patient Experience Team.
Very helpful staff. They dispensed my order within 10 minutes.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience . Thank you again!
Best Wishes, the Patient Experience Team.
Excellent service provided by interpreters here. They were there whenever I needed language support. Thank you very much.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again!
Best Wishes, the Patient Experience Team.
Very user friendly hospital with excellent facilities and signposting. The restaurant downstairs and the café serves excellent food.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
The staff at colposcopy are very helpful. Explain everything very well. I got my results quickly.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the colposcopy team.
Best Wishes, the Patient Experience Team.
I was referred to gynaecology by my GP. The consultant answered all of my questions and referred me for some further tests.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re delighted to hear you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
The early pregnancy unit provided excellent help and support. I am very pleased with the outcome of my assessment.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the early pregnancy assessment unit.
Best Wishes, the Patient Experience Team.
The staff at the post-natal clinic are very helpful. The team has provided excellent care and support which I badly needed.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the post-natal team.
Best Wishes, the Patient Experience Team.
The hospital is clean and tidy, especially the toilets.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re delighted to hear that you found Womens Hospital to be clean and tidy, we will share your feedback with our facilities team
Best Wishes, the Patient Experience Team.
They have got excellent multi-faith facilities on the first floor. Excellent parking. Very good restaurant and café on the ground floor.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re delighted to hear that you felt Womens Hospital had excellent multi-faith facilities, parking and catering facilities, we will share on your feedback.
Best Wishes, the Patient Experience Team.
I have now been here a few times for scans and stuff. Parking is okay, sometimes hard to get one. The staff are all good here.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Hard to find parking. Waiting times are very long, sometimes 4 hours. The doctors are good. Staff friendly and polite. The facilities are clean and nice.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
Long waits, understaffed, expensive parking.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
It's my third baby here. Parking is very difficult. It's hard to find a space when heavily pregnant and have other kids. You end up parking far away and walking to the place with the kids. The reception staff are helpful. The waiting time is okay. The facilities are all good and easy to navigate around. Before and after care is also okay. I wasn't given appropriate care at the last labour, they didn't listen to me then they had to rush me to labour room. Twice that happened. I am worried for this third time.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback. if you have any concerns surrounding your treatment, please feel free to contact PALS at bwc.pals@nhs.net and we will assist you further.
Best Wishes, the Patient Experience Team.
This is my first time here for my first baby. Staff are friendly and helpful. I saw the doctor quickly. My midwife came with me and translated. The hospital is clean and very good. I am happy to be coming here again. They have already set my next appointment up.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
The staff are friendly and the hospital is clean but sometimes we have hours of waiting and they don't update you as to why the long wait.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
I went to the breast clinic for a mammogram. Staff explain everything and are very supportive.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to hear the breast clinic staff explained everything and were supportive, we will share on your feedback.
Best Wishes, the Patient Experience Team.
I had my daughter there 9 months ago. They were very nice and helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and that staff were nice and helpful, we will on your feedback.
Best Wishes, the Patient Experience Team.
Long waits at antenatal every time. They need more staff to turn things around more smoothly.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
I have visited gynaecology for check ups many times. The staff are very helpful and supported me very well.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and that the staff have been helpful and supportive, we will share on your feedback.
Best Wishes, the Patient Experience Team.
I have waited one hour for a blood test. It has been good so far.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience
Best Wishes, the Patient Experience Team.
I'm under foetal medicine. I do not have any issues here.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience.
Best Wishes, the Patient Experience Team.
I am under this hospital due to my pregnancy. This is my first time here. I have found it good actually.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to hear you have found your experience good.
Best Wishes, the Patient Experience Team.
I find this hospital very good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
Easy to find an appointment. I don't have any problems.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust.
Best Wishes, the Patient Experience Team.
Really good and friendly. I don't have any issues with them.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience.
Best Wishes, the Patient Experience Team.
Excellent multi-faith facilities. I have used the prayer room a number of times and it is very clean and neat.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re glad to hear that you found Womens Hospital to have excellent multi-faith facilities, we will share on your feedback.
Best Wishes, the Patient Experience Team.
Staff at ward 2 (pre-op assessment) are very good and provided me with excellent support.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with ward 2.
Best Wishes, the Patient Experience Team.
Staff are very kind and helpful at gynaecology. Excellent care.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re delighted to hear you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
It's very neat and clean. It's well signposted. I will give them 5 stars.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re delighted to hear you found Women\'s Hospital neat and clean and will share on your feedback.
Best Wishes, the Patient Experience Team.
I have to wait for a long time at the hospital pharmacy a couple of times. Staff are very slow and lazy
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
The midwives at birth and assessment centre were very helpful and amazing.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the birth centre.
Best Wishes, the Patient Experience Team.
The male staff at radiology was rude and cold to me. He didn't answer any of my questions.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
I have attended the breast clinic for a mammogram. I was seen on time and staff are very helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re glad to hear you were seen on time and that the staff were helpful at the breast clinic, we will share on your feedback.
Best Wishes, the Patient Experience Team.
I went for a GTT test and it was a long wait but the staff were very cooperative.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience when attending the GTT clinic, we will share on your feedback.
Best Wishes, the Patient Experience Team.
I have used the radiology and scan department a number of times. The staff are very good and helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
I was treated at acute gynaecology clinic and the staff were really good and helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
I had an emergency C section and couldn't move. I couldn't have my partner there. I kept being left and couldn't pick up my baby. They would pass me the baby and then go off. The aftercare was great and check on the baby but there is still a lot to do to improve the system as its over worked.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team
My son was born there. Overall very good care and support was provided by doctors, nurses and midwives.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
A very good hospital. The treatment and care I have received was second to none during covid.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
My son was born there during covid. During that time they were short of staff and everything was a struggle to do. Post covid things have improved.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
I really enjoy going here. The doctors are very good, the one was weird. My experience has been very good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
My son was born during covid and staff provided great care and support to my wife.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We\'re so pleased you were well looked after and that our staff were caring. Thank you again, and best wishes, the Patient Experience Team.
I had a tear giving birth. They should have been up to date on practices. They should have done more at prenatal classes where they spoke about breathing techniques but no information on stopping tears giving birth. I did feel supported by my midwife. I did feel really supported. I was referred onto gynaecology and they provided physio which has been brilliant. The hospital was brilliant, just unfortunate this happened to me.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust and the support your were given by your midwife, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
My daughter was born there during covid. It was a horrible experience. My husband was not allowed to see me for 5 days and the staffing levels were very low.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations in the past. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
I had to wait for the service a little bit due to missing information not being given which was important documentation. Other than that I will give them 4 stars.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We\'re sorry you had to wait due to missing information, but pleased you had no other issues and rated the service highly. Thank you again, and best wishes, the Patient Experience Team.
The services given and needs are met at the Women's. Patients are taken care of.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We\'re so pleased you were well looked after and your needs were met. Thank you again, and best wishes, the Patient Experience Team.
I was seen in triage by a very kind and helpful nurse but the waiting time was too long. It's always a long wait in triage.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We\'re so pleased you were well looked after and that our staff were kind! We are sorry you experienced delays in Triage and will pass this feedback on. Thank you again, and best wishes, the Patient Experience Team.
I had an appointment with a wonderful midwife who did very good examination and provided excellent support.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
It was my first visit to assessment and birth centre. I was seen by a very good and helpful midwife, who explained everything very well. She gave me the telephone number to contact the team if I need any further information or help.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and everything was explained well, we will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
The staff at the pharmacy were very helpful. They sorted out all the medication for me very quickly.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
We were referred to Radiology department by our consultant for an emergency scan and ultrasound. We live in Coventry so everything was booked and done within 3 hours. We have had an excellent experience in this hospital.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
We just had a very useful appointment with the consultant at the fetal medicine clinic. The consultant was very helpful and explained everything in very simple words.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and the consultant explained everything in detail. Thank you again! Best Wishes, the Patient Experience Team.
I was an inpatient at ward 7 (gynaecology) for 2 weeks and the care, treatment and support that I received was amazing.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We\'re so pleased you were well looked after. Thank you again, and best wishes, the Patient Experience Team.
I had an appointment this morning at early pregnancy unit, which I missed but they were kind enough to book me in for this afternoon. The appointment went very well and the staff a very helpful and kind.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We\'re so pleased you were well looked after and that our staff were kind! Thank you again, and best wishes, the Patient Experience Team.
There are plenty of options of food choices within the hospital. The restaurant downstairs is excellent and the café in the main reception is very good as well.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience especially in relation to our food provision and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
The staff at the hospital pharmacy are very very helpful and make sure that patients get their medication on time and don't have to wait for a long time.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We\'re so pleased you were well looked after by our pharmacy team. Thank you again, and best wishes, the Patient Experience Team.
I have used gynaecology outpatients many times for blood testing. The staff are very helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We\'re so pleased you were well looked after and that our staff were helpful! Thank you again, and best wishes, the Patient Experience Team.
I have been to the radiology department many times for scans and ultrasounds. I will give them 5 stars.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We\'re so pleased you were well looked after and and have had a great experience! Thank you again, and best wishes, the Patient Experience Team.
I had my colposcopy a few years ago here. I received excellent care and treatment. The staff are amazing.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
My wife and daughter have both been to the breast clinic for mammograms and received excellent care and treatment.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
Excellent hospital with great facilities and super good staff.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Everything was excellent from start to finish. The only difficulty was to find a birth room on time because all rooms were busy and I had to wait for a few hours in pain.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, despite the wait for a birth room! We will share on your feedback about this. Thank you again! Best Wishes, the Patient Experience Team.
Excellent care, support and information provided. From midwives to consultants, all staff are amazing.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
The maternity care so far has been great.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Sometimes you go and you wait so long for your appointment.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
The services are okay but the radiology department hasn't been good. I try calling them for an appointment and their response is that no one is available. It has not been good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
The services have been good. The appointments have been on time.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and appointments have been on time. We will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
It's been okay. Staff are friendly. No problems so far.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Long waits in triage. More than 2 hours. I visited the midwife this morning who told me to come here. They have told me it will be at least 4 hours wait. Very long.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
I've come for an early ultrasound appointment and some tests as I am diabetic. I had my scan which was a bit strange as the baby is so small. They have been kind and caring. I've been waiting a while for the diabetic clinic but hopefully I will be seen soon. Staff have been lovely so far.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We\'re so pleased you were well looked after and that our staff were kind! Thank you again, and best wishes, the Patient Experience Team.
My first baby I had during covid and the second baby is a different experience. Everyone is pleasant and friendly. Good communication, you don't wait long or longer than I expect to wait.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We\'re so pleased you were well looked after and that our staff communicated well. Thank you again, and best wishes, the Patient Experience Team.
Communication and staff has all been great. All been good. It's really easy to find my around but parking is a pain each time I come.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, apart from the parking issues and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
This is my third time using this hospital. The staff are amazing. Midwives take extra care and engage with me very well. The consultant listened to my concerns and provided full support.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and were supported by our staff. We will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
My mom had her mammogram done here and the care and treatment made her very happy.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Staff at antenatal clinic are very caring and kind. The consultant answered all of my questions and booked an appointment for me in advance for next month.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Overall my experience of this hospital is great. Lots of parking available. Good signposting and a very clean and comfy waiting area.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
The staff at radiology unit are excellent and take extra care whilst dealing with special cases. My wife has had a number of scans and ultrasounds over there.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We\'re so pleased you were well looked after by our staff. Best wishes, the Patient Experience Team.
My wife received excellent care and treatment at the gynaecology recovery unit.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Very neat and clean hospital with excellent signposting around.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team.
The hospital pharmacy is too busy. You have to wait ages for get your medication. The staff are rude and unhelpful too.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Last month I was here for my mammogram at the breast unit. Staff were very kind and helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
I had a very good appointment with the consultant at gynaecology. she explained everything well.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and everything was well explained. Thank you again! Best Wishes, the Patient Experience Team.
I had an appointment at Radiology department for a scan. Everything went well and on time.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
It's been fine here. The appointments is a little delayed but it's been lovely. I chose to come to this hospital. The service have been great. I like it.
Thank you for taking the time to share lovely feedback about our Trust! We are so pleased our staff were helpful and supportive with you. Best Wishes, the Patient Experience team.
Appointments can be late but everyone is always nice and when they get started with the appointments they get through them quite quickly. All of the appointments are sent through the badger app.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are so pleased that everyone on staff has always been nice and friendly. Thank you again! Best Wishes, the Patient Experience Team.
My sister had her hysterectomy there. She received very good care and support. Only problem is finding parking over there.
Thank you for taking the time to share lovely feedback about our Trust! We are so pleased our staff were helpful - and that there were plenty of parking spaces! Thank you again and best wishes, the Patient Experience team.
I went there for scans and blood tests during my pregnancy. The hospital is clean with plenty of parking and staff are helpful.
Thank you for taking the time to share lovely feedback about our Trust! We are so pleased our staff were helpful - and that there were plenty of parking spaces! Thank you again and best wishes, the Patient Experience team.
They need more midwives and doctors. I waited a long time for support while I was in labour. Same batches of nurses and midwives were running from one patient to another.
Thank you for taking the time to share your feedback about your experience. We will take on board your comments about more staff, and appreciate that it would be reassuring not to see the teams running to and fro. Please do not hesitate to contact bwc.pals@nhs.net if you would like to discuss further. Best Wishes, the Patient Experience team.
My wife had all her care and appointments there and they were good but we moved so we had to move her care to another hospital.
Thank you for taking the time to share your positive feedback about the Trust, though we hope the new Trust you are with are looking after your wife well, too! Best Wishes, the Patient Experience team.
My wife was treated there for ovarian cancer by a very skilful and polite consultant.
Thank you for taking the time to share your positive feedback about our consultant - we are very pleased to know he was polite and skillful. We wish you and your wife the very best. The Patient Experience team.
I go there once a year to the breast clinic for a mammogram. The staff are very helpful and cooperative.
Thank you for taking the time to share feedback about our Trust! We are so pleased our staff were helpful and supportive with you. Best Wishes, the Patient Experience team.
I had an amazing experience giving birth over there twice. The staff from the midwives to the consultants are excellent. Great care provided on both occasions.
Thank you for taking the time to share lovely feedback about our Trust! We are so pleased our staff were helpful and supportive with you. Best Wishes, the Patient Experience team.
I am always seen on time. They have good clinicians. There are long waiting lists but they prioritise accordingly.
Thank you for taking the time to share your feedback with us. We are pleased to see that the triage process was being followed appropriately and that this was clear to you as the patient - we wish you all the very best! Thank you again, the Patient Experience team.
I had my kids here and the midwives, doctors and nurses were all helpful and supportive.
Thank you for taking the time to share lovely feedback about our Trust! We are so pleased our staff were helpful and supportive with you. Best Wishes, the Patient Experience team.
Excellent care and support for my 3 year old daughter with special needs. The staff are amazing.
Thank you so much for your positive feedback about our Trust! We are so pleased that our staff have come across well for you and supported you both. Best Wishes, the Patient Experience team.
I had my first baby during covid here and it was a very difficult experience but this time things are very different, much better in every aspect.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and that your experience was much better this time.
Best Wishes, the Patient Experience Team.
The treatment I have received at neo-natal was excellent but the food on the ward is horrible.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to hear that you received excellent treatment from the Neonatal team. We will share your feedback with the Neonatal team.
Best Wishes, the Patient Experience Team.
Excellent advice and support provided by the consultant after the referral. I have been seen on a weekly basis and the consultant is always available if I have any problems or questions.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
This is the third time I have used this hospital. Amazing staff at all levels, excellent midwives, nurses and doctors.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience again on your third attendance to Womens Hospital. We will share on your feedback.
Best Wishes, the Patient Experience Team.
Clean and tidy hospital with very polite and skilful staff.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re glad to hear that you felt Womens Hospital was clean and tidy, and that the staff were polite and skillful, we will share on your feedback.
Best Wishes, the Patient Experience Team.
Both of my kids were born here. Excellent midwives and nurses. There is interpreter support available all the time.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
I was treated here for infertility and the results were excellent. My son was born here. the staff are amazing.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
The doctors and nurses are good but you have to wait a long time for scans and assessments.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re glad to hear that you have felt the doctors and nurses have been good. However, we are sorry to hear there has been long waits for scans and assesments.
We will share on your feedback
Best Wishes, the Patient Experience Team.
It's been fine when I have been here. They could improve the phones as I have had issues getting hold of the right person. I have had lots of wrong information come through to me. The numbers do not correspond to the secretary. They sent the pre-op appointment for now but it took two weeks to get through and pre-op was sent before I had even seen my consultant. I was given this twice but I need to see the consultant before I have a pre-op. They gave me an appointment for February when I should have been seen earlier. So they have ended up giving me a cancellation appointment today.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes,
The Patient Experience Team.
I come here monthly and it is really good. Both communication an timing. It's not very often they're running late and there has been times when they'll see me early too. They've been brilliant.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and have been seen promptly when you have attended the department.
Best Wishes, the Patient Experience Team.
I have found them to be really good. All of the appointments have been on time and on the right day. Really good communication with text messages, emails and letters. All sent in advance. The staff and doctors have been amazing and kind.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Thank you for your kind feedback surrounding the team.
Best Wishes, the Patient Experience Team.
I had an urgent referral which took a week. They sent the letter regarding the appointment through the post, the GP and through a text where you have to put in accurate date of birth to access the letter.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to hear that you were seen promptly following the urgent referral being made.
Best Wishes, the Patient Experience Team.
The hospital has been lovely. The staff are lovely and helpful. I've been coming here for a few years. I had a hysterectomy here. I thought I would have had keyhole but they don't do it here.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you have had positive experiences when attending Womens Hospital and will share on your feedback.
Best Wishes, the Patient Experience Team.
Myself and wife want to access fertility services. We are not getting enough help. we wanted to go to a place in Solihull but they won't provide funding on NHS. Our referral for treatment could take 3 years on the waiting list and we are already in our 40's and want children.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes,
The Patient Experience Team
Very helpful staff. Lots of information is provided during consultations. I can get and change appointments very easily.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and that the team have been very helpful and informative.
Best Wishes, the Patient Experience Team.
A very good hospital. I had a very good experience here.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience
Best Wishes, the Patient Experience Team.
I have been waiting for a long time today. Doctors are very nice and the staff are also nice. They need to improve the appointment times though.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust.
We are sorry to learn that you experienced long wait times.
We will share on your feedback.
Best Wishes, the Patient Experience Team.
I am happy with the service and happy with the doctors. They care about the patients.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and are happy with the treatment you received from the clinical team.
Best Wishes, the Patient Experience Team.
The service is good. Happy and satisfied with the appointments. The waiting times are sometimes long.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
The service could be better. Incorrect information is given sometimes about the service.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes,
The Patient Experience Team
It's my first time here at antenatal and the staff have helped me where to go. So far finding my way around has been good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
The receptionists do not know what they are doing. There's issues with appointment times. The doctors are generally good. Appointment times are not good. You have to wait for two to four hours sometimes.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes,
The Patient Experience Team
I have come for a scan and was seen on time but my husband didn't make the scan as he could not get any parking. I'm quite upset that he has missed it and now I am waiting for a doctor and not sure why.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes
The Patient Experience Team
The staff are good. They let me know about appointments coming up and keep to the times.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Good. The staff are good. I feel that I am well informed with everything. Communication could be better as I don't know what they are for and come through via letter and not on the badger app. Waiting times are good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and that you have felt informed.
Please be assured that we will take on board your feedback surrounding communication around appointments.
Best Wishes, the Patient Experience Team.
It's been good. I have been for a scan. I was seen on time and I have been seen by a doctor and now I am waiting for a blood test. The waiting times are okay and communication is good. The staff are very polite.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and that you were seen in a timely manner
Best Wishes, the Patient Experience Team.
It's been good. It's normally good. You can wait sometimes but I have found they have reduced the waiting times. There is good information about appointments through text and the badger app. Good communication from staff. They could improve waiting times more though. They have been reduced but could improve more. Some of the departments can be a bit disjointed and you turn up to appointments they don't know about.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and that you feel waiting times have reduced.
We will also take on board your feedback regarding waiting times requiring further improvement and some departments being disjointed on some occasions.
Best Wishes, the Patient Experience Team.
The midwife in the Antenatal clinic was really helpful at sorting out my issue. I appreciated the midwife who gave me all the information and sorted out my diabetes strips for me.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the Antenatal team .
Best Wishes, the Patient Experience Team.
It is good. I understand everything. When I need to see a doctor they give me a translator. It is a long wait to see the doctor. Staff are good and they help me.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and that our colleagues in Interpreting have supported you .
Best Wishes, the Patient Experience Team.
I went there with my wife. She was seen on time and after a month a follow up appointment came through the post. Very good. No hassle or fuss at all.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and that you were seen promptly.
Best Wishes, the Patient Experience Team.
I had my daughter there and I wasn't offered an epidural until later on. I feel there is a narrative that black women are strong and I did not feel listened to or that they understand.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are truly saddened to learn that you have had a negative experience, and that you felt your level of care was influenced by your skin colour. We would welcome an opportunity to discuss your experience in more detail so that any necessary changes can be put into place.
Our Patient Experience Sister Rachel Evitts can be contacted via email at bwc.pals@nhs.net
Best Wishes, the Patient Experience Team.
I was referred there by my GP. The consultant was very helpful and gave me excellent advice and support.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Have not had an admission date for surgery since pre-op. Seems impossible to get through to admissions in 6 months of trying. PALS is useless, insults patients and covers up for admissions, as does the medical secretary. Formal complaint has been lodged. I'm left feeling very concerned/scared about actually having surgery in BWH and feel bullied by the people I've referred to.
I am very sorry to hear that you have had a poor experience. Understand that you have raised a formal complaint, but I would be keen to understand more about your experience with the PALS team so I can make any necessary improvements, as the manager of that service. I would welcome a call from you to discuss further.
Rachel Evitts
Patient Experience Sister
Telephone: 07770 113 002.
I go there regularly for check ups and screening for cervical cancer. The staff are very helpful and clinics run on time with appointments given in advance. Good communication through letters and emails.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
They are good. Really nice midwives. They make me feel really reassured and calm. the doctor made me feel like that too. I felt anxious coming in. I am with one doctor but I don't always see the same doctor. They ask me the same questions and don't read reports and notes so I have to explain each time. there is no continuity of care.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes
The Patient Experience Team
It's been great here. Appointments don't take too long. They are timely. I have been here for only 12 weeks and it is a friendly environment. It doesn't seem like anything is too much to ask for.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
It's not too bad. Could be better. I have had my second appointment here at 25 weeks. My daughter was born 10 weeks early and they still haven't seen me until now. My first scan was at 20 weeks. I had no previous appointments and no communication. I would have thought they would keep a closer eye on me.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes
The Patient Experience Team
It's been okay. I have high risk pregnancies so I am monitored quite closely which is nice. I get letters and everything logged onto the app which is good. Good communication with staff.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
Very very good as always. I've been quite a few times, less now because they have sorted the problem but they have given me reassurance that if I have any problems then I'm still on the books and I can call.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
Bit of a wait at antenatal clinic today but I was seen by a nurse and she answered all of my questions.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
I was seen on time at the gynaecology outpatients department. Good advice and support provided. The communication is very good with patients and also with GP's.
Both of my son's were born here and I received excellent support, care and help. The midwives, nurses and doctors are all amazing.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
I was seen at the antenatal clinic on time and good information and support was provided.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again!
Best Wishes, the Patient Experience Team.
Very good facilities with caring midwives and nurses. Parking is expensive and very limited.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. We will also share your feedback surronding parking.
Best Wishes, the Patient Experience Team.
The service is quite good. Antenatal clinics run on time by an excellent team of professionals
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. We will share your feedback with the antenatal team.
Best Wishes, the Patient Experience Team.
From the first time they have been involved. Caring compared to my first experience 4 years ago. It has been very positive and there has been drastic improvement. Everyone I came into contact with listens. Overall, it has been good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that your previous experience with Women\'s Hospital was not positive. However, we’re so glad you had a positive experience following your recent attendance.
Best Wishes, the Patient Experience Team.
Brilliant. Staff are very helpful. They listen to your questions, give you time (one to one service) even when it's busy.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
My experience was good. Everyone was friendly. Good communication compared to other hospitals. It's the best hospital in my opinion. They have good accommodations for those that speak other languages. There are translators always available and it makes mom feel comfortable to be able to come to appointments herself.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with our colleagues in the Interpreting team.
Best Wishes, the Patient Experience Team.
They were brilliant. Good communication, great staff. Signage can be difficult to understand but overall they are very good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Excellent care provided to my newborn. Very engaging and helpful staff. It's easy to get an appointment with my consultant.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience whilst attending Women\'s Hospital.
Best Wishes, the Patient Experience Team.
Dropped daughter who was booked in for a scan which I was really looking forward to see. Drove around the car park for thirty minutes but it was really busy with queues of cars looking for a space. Came out and drove around in circles, consequently missed the scan after arriving ahead of appointment time.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you missed your daughter\'s scan due to experiencing difficulty parking . Please do contact us at bwc.pals@nhs.net and we can look into your concerns further.
Best Wishes, the Patient Experience Team.
Both of my kids were born here. I received excellent help and support.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience.
Best Wishes, the Patient Experience Team.
Amazing care and support provided after having a nightmare at another hospital. I was discharged with all medication and information I needed.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to hear you had a positive experience whilst receiving care from Womens Hospital.
Best Wishes, the Patient Experience Team.
A very good hospital with excellent staff. Always a very good experience whenever I go there. I go there to see my consultant.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Very good, professional and caring team of nurses and doctors
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
The midwives are caring and passionate. The doctors explain everything very well.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
The treatment lacks patient care and the staff were rude. Very poor communication about test results and screening outcomes.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. If you need any support for poor patient care or otherwise, please do not hesitate to contact our PALS team (bwc.pals@nhs.net). Best Wishes, the Patient Experience Team.
It's been okay. Its hasn't been too bad of a wait. During the scan, antenatal and consultant it has been really informative and they have been chatty today but there has been issues leading up to this appointment. I was only told about the extra appointment yesterday after I chased it up. A lot of the numbers I called went straight to voicemail and cut off so it took a few times to get through to the right person. Have had a bit of a wait.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. If you need any support for appointments or otherwise, please do not hesitate to contact our PALS team (bwc.pals@nhs.net). Thank you again! Best Wishes, the Patient Experience Team.
I came here a couple of weeks ago and I waited for a long time and It's the same today. It takes a long time and there is no communication about what is happening. Been here since 10:30am and it is now 1:15pm. It is just a long time to wait. It wasn't like this before.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. If you need any support for waiting times or otherwise please do not hesitate to contact our PALS team (bwc.pals@nhs.net). Best Wishes, the Patient Experience Team.
My appointments was moved to an earlier time. The scan was moved to the morning. So the appointments weren't joined up for the following consultation appointment. I wasn't informed that my consultation appointment wasn't until this afternoon so it has resulted in me waiting an hour so far. Staff have been pleasant enough. the male's sonographer's manner could have been better. The scan felt quite rushed and too matter of fact. It did state it could be a male sonographer in the appointment letter.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. If you need any support for who you see in a scan or appointments or otherwise, please do not hesitate to contact our PALS team (bwc.pals@nhs.net). Thank you again! Best Wishes, the Patient Experience Team.
It's okay. I've been waiting since 11:10am. Only 10 minutes late for my scan. If it's late that isn't any bodies fault. I've been waiting a while to see the consultant but could be because of staff are sick or busy. Its is a good hospital no doubt about that.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. If you need any support for communications or otherwise, please do not hesitate to contact our PALS team (bwc.pals@nhs.net). Thank you again! Best Wishes, the Patient Experience Team.
It's alright. I had scans and everything has ran on time. Staff have been lovely. Sometimes it can be a few hours wait. It can be the scans that run late. It's understandable. Keep appointments and everything comes through on the badger app.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and are understanding about our waiting times. Thank you again! Best Wishes, the Patient Experience Team
The services are good. The staff are always good here. I don't know yet which clinic I will be called into. I'm just waiting.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and are staff are looking after you well. Thank you again! Best Wishes, the Patient Experience Team
Its going slow at antenatal (Atlantic waiting area). I have been here for 2 hours for a scan at 10:45am and it is now 1:20pm (which was 45 minutes late) and I have a consultant appointments after that. I had to go and ask what was going on and I was told I am third to be seen. everything else is good it is just the waiting. I am diabetic so I am getting worried about waiting too long.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. If you need any support for appointments or otherwise, please do not hesitate to contact our PALS team (bwc.pals@nhs.net). Thank you again! Best Wishes, the Patient Experience Team.
Happy with the service.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team
I was waiting in the antenatal waiting area for 20 minutes. The service is good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team
Good. Scan was fine and ran on time. Now I am waiting to see the consultant. All appointments come through on the badger app and its sent via letter too.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team
It has been okay today. Seems very quiet as I was seen very quickly for the scan and now I am waiting to see the consultant which can sometimes take long. The staff are lovely.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. If you need any support for scan appointments or otherwise, please do not hesitate to contact our PALS team (bwc.pals@nhs.net). Thank you again! Best Wishes, the Patient Experience Team.
Today has been good. I have been happy with the staff and service. No long waits. It's all good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team
Both of my girls have been to Birmingham Women's and the support received and treatment given was excellent all of the time.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience both times with your birth experiences. Thank you again! Best Wishes, the Patient Experience Team.
They send appointments out in the post and you are more or less seen on time there. The staff are great and explain treatment and what not to so I'm happy there. The appointments are routine so I know what to expect.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. If you need any support for appointments or otherwise, please do not hesitate to contact our PALS team (bwc.pals@nhs.net). Best Wishes, the Patient Experience Team.
Very good and they provide excellent support and advice.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team
Very caring and helpful staff a the baby clinic.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team
All good at the antenatal clinic. The staff are good and kind.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team
I am having my 5th child here and they are very good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you have had many positive experiences with us. Thank you again! Best Wishes, the Patient Experience Team
Very good and helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team
Always very good. On time and provide excellent care and support.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team
After the surgery for ovarian cancer, all of the after care and support has been provided by the Women's Hospital. Very good staff and easy to get an appointment.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We\'re so pleased you felt well looked after by our staff! If you need any further support, please do not hesitate to contact our PALS team (bwc.pals@nhs.net). Thank you again! Best Wishes, the Patient Experience Team.
They're alright. Today's wait is a bit long. Sometimes your not waiting long but today I am. When you come out from seeing the consultant, the communication isn't great to be honest. I had an appointment come through on the badger app, you don't always get a letter. Tired of waiting an hour and said the appointment was made too early and I had to reschedule it. Staff are nice.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry we have not met your expectations. If you need any support for appointments or otherwise, please do not hesitate to contact our PALS team (bwc.pals@nhs.net). Thank you again! Best Wishes, the Patient Experience Team.
I came here for blood samples, it was okay. They were fast. Today I am waiting in the clinic for 5 hours after the scan. Five hours to see a consultant. I found a parking space easily. Communication needs to improve. To keep you updated on what's going on next.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. If you need any support with communications or otherwise, please do not hesitate to contact our PALS team (bwc.pals@nhs.net). Best Wishes, the Patient Experience Team.
It's been okay. Today I have had a long appointment time. Communication is not clear. No follow up after appointment informing me of what time I will be seeing the consultant. It's my first baby. Parking is always hard but today I was lucky. My first appointment was okay but after that some days your waiting over 45 minutes. My appointments before have gone well. The communication whilst your waiting needs to improve.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. If you need any support for waiting times or communications, please do not hesitate to contact our PALS team (bwc.pals@nhs.net). Best Wishes, the Patient Experience Team.
The waiting time is always long. Two hours I have had to wait. The appointment is okay and is straight forward. Staff are fine. The parking took ages, it's always hard to find parking. Reminders and follow ups are fine.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. If you need any support with waiting times or communications, please do not hesitate to contact our PALS team (bwc.pals@nhs.net). Best Wishes, the Patient Experience Team.
It's 10:40 and I have been waiting for nearly 3 hours. I waited 1 hour for a scan. I've come around to antenatal clinic and been waiting here since. Nobody has said there's been any delays. It's not usually like this. I've never waited this long. The staff have been fine today, it's just the wait.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. If you need any support/communication about waiting times or otherwise, please do not hesitate to contact our PALS team (bwc.pals@nhs.net). Best Wishes, the Patient Experience Team.
It's been okay. I've been here since 9:15 am, it's my first appointment. I had a scan, all was good. It didn't take a long time. I'm waiting now to see the consultant, have blood's and get a prescription. It's nearing a 4 hour wait. They've communicated with me well enough. The staff have been fantastic.
Its good its just the waiting. I've been here since before 9, it is my first appointment. The staff have been good. The interpretation service is very good too. I didn't have to book them toady as the staff speak Arabic which is very good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
I was looking for a car parking space from 10 o'clock. I left work and I have been waiting for 3 hours. My husband ended up missing the scan because he couldn't find any parking. We are not happy today. It's very busy and not usually like this when we come.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust.
Best Wishes, the Patient Experience Team.
The whole clinic needs rethinking to improve the wait times and flow of the clinic. Improve the communication between staff and patients and also data protection as my blood labels were mixed up.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
I've had three children here and they are amazing. They always provide help and support when needed.
I went to the antenatal clinic for a check up. So far everything has been good.
It's very difficult to find parking. There is long wait times when attending clinic appointments. I came here for a scan almost 3 hours ago. The staff are friendly and professional. The waiting times are not communicated to the patients.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry for the delays. If you need help with communication from the Trust or otherwise, please do not hesitate to contact our PALS team (bwc.pals@nhs.net). Best Wishes, the Patient Experience Team.
Parking should be free. Customer service is good. The staff are helpful and very supportive.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Unfortunately the car parks are not owned by the Hospital, however, if you need any further support with car park costs or anything else, please do not hesitate to contact our PALS team (bwc.pals@nhs.net). Thank you again! Best Wishes, the Patient Experience Team.
Waiting times can be longer than expected even when you have an appointment.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. If you need any support for appointments or otherwise, please do not hesitate to contact our PALS team (bwc.pals@nhs.net). Best Wishes, the Patient Experience Team.
They have been fine. I have been waiting over an hour for the consultant and have been told she is on her way as she worked in different departments. I have found it hard as they don't send letters. Communication about appointments is not good. I don't get anything on the app so information could be much better. I haven't had any letters for scans. I know I was meant to have them so I phone them. Service is really good and the doctors are amazing.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. If you need any support for appointments or otherwise, please do not hesitate to contact our PALS team (bec.pals@nhs.net). Thank you again! Best Wishes, the Patient Experience Team.
Communication with staff is good. The staff are polite, I don't have any issues. I know sometimes it can be busy and waits are long but that's it really.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust! Best Wishes, the Patient Experience Team.
It's been fine. The wait for the consultant can sometimes be an hour, sometimes longer than that. The staff communicate quite well.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. If you need any support for communication or otherwise, please do not hesitate to contact our PALS team (bec.pals@nhs.net). Thank you again! Best Wishes, the Patient Experience Team.
Waiting is a bit long in the antenatal clinic. I've been here since 9:30am it's now 1:50pm. I was told when I got here I had another appointment at 1:30pm which I wasn't aware of prior to coming. They told me it was for mental health.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. If you need any support for appointments or otherwise, please do not hesitate to contact our PALS team (bec.pals@nhs.net). Thank you again! Best Wishes, the Patient Experience Team.
You can navigate the system. I feel like I can ask questions if I need to about my care. I haven't had to wait too long.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, if you ever need any support please contact our PALS team. Thank you again! Best Wishes, the Patient Experience Team.
Fine. I had a 12 week scan and came here for follow up. The hospital has been good with communication and the staff are fine.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, if you ever need any support please contact our PALS team. Thank you again! Best Wishes, the Patient Experience Team.
Good. The IVF clinic is amazing. Staff have been lovely. I know they're busy but sometimes you have to wait for ages. I feel the wait can be long in this department. I feel they could communicate this if the wait is going to be long. Appointments are sent in good time.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback to our Fertility Centre. We will also pass on your feedback about communicating waiting times. Thank you again! Best Wishes, the Patient Experience Team.
It is okay. I've been under different departments. You can tell the difference between them. The care is different (in a good way) if you are high risk. Most of my appointments have been kept and one or two arranged when suitable for me. There is hardly any waiting in fetal medicine, there is one to one care there. Very thorough. During my first antenatal appointment in my first trimester I waited 4 hours. I have mobility issues, it's all on the system, I shouldn't have to repeat myself. Staff are nice, fine and quite helpful. They won't leave you lingering if you have a question. Parking is an issue for people who have walking issues. they need more disabled spaces.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. If you need any support for appointments or otherwise, please do not hesitate to contact our PALS team (bec.pals@nhs.net). Thank you again! Best Wishes, the Patient Experience Team.
NICU were really good. My baby came 13 weeks early. The care from the midwives was really good.
Both of my daughter's were born there and we received excellent support and care on both occasions.
I have had 5 miscarriages. I have been here a lot. It is good. Always very good. Now I have a son, they have seen a lot of me over the last 5/6 years. My son had to be in neonatal. It was good and he is okay now.
Went there for scans and check ups a number of times. Appointments are on time and they explain what they will be doing.
I went to the assessment & birth centre, Very good support provided so far.
I had an appointment at the Assessment & Birth Centre. Amazing people and always full of support.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback to Birth Centre. Thank you again! Best Wishes, the Patient Experience Team.
Antenatal clinic is run by a very professional team. No wait, no fuss always spot on.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience with our Antenatal team. Thank you again! Best Wishes, the Patient Experience Team
My wife had an appointment at the antenatal clinic which went very well. She was seen on time and given good advice.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad your wife had a positive experience with our Antenatal team. Thank you again! Best Wishes, the Patient Experience Team
I have visited the sperm bank a number of times. Staff are very cooperative and explain everything very well.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience with our Andrology team. Thank you again! Best Wishes, the Patient Experience Team
Third time here, they are always great.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you have had previous positive experiences, and chosen to come to us again. Thank you again! Best Wishes, the Patient Experience Team
I got appointment and everything was sorted very quickly after referral. Communication is good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and communication was good for you. Thank you again! Best Wishes, the Patient Experience Team
Stayed here as an inpatient for 2 weeks. They provided great care and support.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience as an inpatient! Thank you again! Best Wishes, the Patient Experience Team
All my kids were born here. Very good hospital.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you have chosen to come back to us for all of your pregnancy & delivery care. Thank you again! Best Wishes, the Patient Experience Team
Midwives were not very helpful. Didn't offer gas and air and just offered paracetamol. They made me feel a nervous wreck. Thought there could have been more empathy. The care up to having the baby was great it was just giving birth. Can't say it was all the midwives on induction ward or delivery suite. There was one really nice one and staff on intensive care/neonatal were lovely.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
They have been good. Good communication about appointments. Staff have been helpful and really nice. Blood's have been waiting a long time but for scans and seeing the doctor I haven't been waiting too long.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. If you need any support for results please do not hesitate to contact our PALS team. Thank you again! Best Wishes, the Patient Experience Team.
Alright. Some appointments you can be waiting for in antenatal. Good communication with staff. Appointments given in a timely manner.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. If you need any support for appointments or otherwise, please do not hesitate to contact our PALS team. Thank you again! Best Wishes, the Patient Experience Team.
Staff are okay. No long waits. Good communication about appointments. Great midwives and never have to wait too long. Better than Heartlands.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and communication was good for you. Thank you again! Best Wishes, the Patient Experience Team
I had an appointment for my 28 week scan. Turned up and they said on the system it was cancelled. I've not been notified and they've no notes on the system to say why it's been cancelled. Sent from scan to antenatal clinic and midwife is trying to find out what's going on. We have jobs and have to find cover for appointments. Lack of communication. Have been previous mix ups with dates or what they appointment is for e.g. saying it's a scan but it's something else. Doctors have been nice, just feel like the admin side of things is not as good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see there have been miscommunications with you and difficulty with administration. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
It's Busy. A 2.5 hours from start to now. I had a scan this morning, BP check and now waiting for Doctor. Only been waiting 20/25 minutes. I have been told to wait until called. Generally communication is quite good. Staff are good in general.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We appreciate your understanding about the long waits, though if you have any issues, please do not hesitate to contact our PALS team at bwc.pals@nhs.net Best Wishes, the Patient Experience Team.
Waiting there can be a long time. You just sit and wait. Staff are friendly, great. Communications about appointments are good and get them well in time.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are so pleased that our staff came across as kind and helpful. Thank you again! Best Wishes, the Patient Experience Team.
Quite efficient, no long waits, fairly straight forward. Staff are friendly, really nice actually. Good communication and can ask questions. Happy with the service.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are so pleased that our staff came across as friendly and helpful. Thank you again! Best Wishes, the Patient Experience Team.
I had a screening there and everything was fine. I waited 3 weeks for an urgent appointment but I was okay with it because it's not a big problem. Everything was fine in the end and I think they did a good job.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Though I am sorry you had to wait for an urgent appointment. If you have any more issues, please do not hesitate to contact our PALS team at bwc.pals@nhs.net Thank you again! Best Wishes, the Patient Experience Team.
Terrible, no bed and had to be moved to Chester Hospital. Lost blood tests. Loads of stuff has happened with them.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
They are good. They solved my problem.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team.
It's an amazing maternity department and the staff are amazing too. They're really good at communicating with me too.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team.
Not impressed with the community midwife, I didn't see her until midway through my pregnancy and then they changed teams. Her approach, lack of sensitivity, she seems disinterested - just seems like she'd had enough. My friend ended up changing midwives too, it just seemed like there was not patient centred care. People need to realise their own attitude. But the midwife from the homebirth team is amazing and has been since I changed over to them.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
I will give them 5 star for the quality service provided.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team
Midwives and nurses are great. Excellent service received.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team
Very positive and good experience. Midwives and excellent.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team
My two sons were born here. They have been excellent.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team
Very clean hospital with excellent team of professionals.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team
Very helpful staff and supportive midwives. Always available.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team.
My newborn is in their care and they are doing a great job.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team.
Very happy with the support provided. Nurses and midwives are excellent.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team.
Very efficient in providing information. Their communication is very good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team.
I've been coming here for 14 years. Excellent support and service received.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team.
Been here since 10am. Scan on time. Waited over an hour to see consultant, had appointment to do blood pressure. Care has been good but there needs to be something else when waiting than long and being so far along. It's not good especially waits to long when you really are not feeling well.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Last 2 appointments been given on the same week. Wrong appointments have been sent through an app, which can impact care. Admin can be better. Last two sonography appointments were cancelled due to doctors strikes. Staff were quite helpful and understanding and supportive. No problems.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Appointment been alright, first part was very fast but second part bit longer. Feel like it’s been more calm. A lot more recorded through an appointment. Gestational diabetes and communicate well and call me in if anything changes. Noticed a lot more male sonographers and they should have a system to let you know that will be the case or opt to choose a women sonographer.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. If you would like to provide further feedback about the sonographer team or otherwise, please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Its been okay. Very good and nice. Good communication and let me know what’s going on with my care. All’s fine, nothing is wrong.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team.
No tv’s in gynae ward. I am here for 8 weeks, If I didn’t have my phone, I’d be bored. Some of the midwives are lovely but some don’t listen to me, It depends which one you get. In and out for a month. Need more work on the food. Food is lukewarm and those who serve the food are unfriendly. Feel well looked after. Chose to come to this hospital because they know my history. Called them and took 2 hours to get through. They need more phone lines to get through.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. We will also share your feedback with our Ward 8 team for their awareness. Best Wishes, the Patient Experience Team
Been good today. All is well, no complaints and great staff. Feel well looked after and listened to and any concerns are addressed. Staff are all lovely.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team.
Don’t feel like I am being listened to, Had a baby previously who had passed away. Neonatal team was fantastic. But have to push for appointments to be seen and feel like I am not being listened to or previous experience are being taken into account, they don’t read the notes and are telling that everything is going to be okay. Didn’t offer bereavement support. Just a meeting to tell me what happened to my baby wasn’t their fault. All appointments seem backwards. Have to see consultant before a scan to measure my water to see what’s happening and if they can get the baby out.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are so sorry to note your experience and lack of support provided. We are so sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Good hospital, only thing was I was surprised with was, I had a C-Section and the next day they said I could go home. The staff were really friendly and kind, very kind. It was good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team
They were very good, I was admitted 3 week before son came and then my son was on the neonatal unit for 2 weeks, he was well looked after.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team
Brilliant, really good and helpful. I was in neonatal and they were fantastic, really brilliant. Came for 12 weeks scan all been okay so far.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team
It’s okay, sometimes can be chaotic. Can feel like I am waiting excessively. Was never booked for scan. Been to see consultant and had my BP taken and then have to wait for bloods. Can seem a bit disorganized. Communication is not the best. Needs to be documentation / signs to let people know about the waits. People may not expect the long waits when it’s their first time. Diabetic clinics should provide free fruit, biscuits and snacks if you know people are going to be here for ages instead of spending £15 in café.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Its been good. staff are good they are on top of it. Can be difficult to get in touch by phone and waiting times can be long, but it’s to be expected. But communication is good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, however if you continue to have issues contacting the team, please do contact our PALS team at bwc.pals@nhs.net. Thank you again! Best Wishes, the Patient Experience Team
Very good. Helping me and my baby. Staff and service is very good. sometimes wait a long time for blood tests.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, though we note the comment about the delays for blood tests. Thank you again! Best Wishes, the Patient Experience Team
Really good, nice and clean. Polite staff, explain everything to me. quite happy with the service, not long waiting.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team
Very helpful and prescribe medicines etc. Help with mental health support and communicated well with me.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team
Nothing changes and I am getting further along. At the start they didn’t have a clue and took 2 weeks to explain under a consultant – Fetal medicine department. Getting better now.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. If you are worried about any aspect of your care, please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Good everything spot on, seen on time. Everything came through, called beforehand to check for cancellation they quickly responded and let me know.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience.. Thank you again! Best Wishes, the Patient Experience Team
No in-house assessment waiting for crisis team. This causes delays for woman with mental health and not getting help they need.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Fine, not waiting to long they called me for blood test due to iron levels, communications good but blood test can take a long time. Called them for thyroid medication.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. If you wish to speak further about the blood test waits, please do not hesitate to contact our PALS team at bwc.pals@nhs.net Thank you again! Best Wishes, the Patient Experience Team
Putting in support preconception mental health support to help ourselves prepare for pregnancy for both of us
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. If you wish to further elaborate, please do contact our PALS team on bwc.pals@nhs.net. Best Wishes, the Patient Experience Team.
Good hospital, happy with care. They sometimes send letters clearly saying where to go for appointment.
Went there for Glucose test. They are also been good with my care and really look after me.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team
They have sent letter for appointment but they have not said what it is for. Communication has been shocking. Feel neglected in the lack of communication and I have still not met my midwife @ 23 weeks. Don’t break down information or tell me in a way that I understand even after telling them. I have ADHD.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Since being under mental health team I have got more help than Longbridge CMHT. They are brilliant. They have picked up on things that have not been picked up on. They referred me onto perinatal mental health team and Bethal Doula network. Have been impressed, they have done more for my mental health than other mental health team.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team.
Been here a few times. Not too bad. Good communication and somewhat let me know what’s going on with my care. Getting around the hospital can be a bit of a maze. Staff have been helpful. Found the transfer of care to women’s seamless from Longbridge CMHT. But they are not been great. Just section you and give you medicines. I have been on a waiting list for therapy for 7 years. Just not very good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team
3rd baby and miscarried previously so worried about this pregnancy. During last pregnancy they didn’t educate me, just told me the baby had a lot of water in the tommy and they didn’t speak to me about it properly. Could do with more help and information.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are so sorry about your experience and that we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
My waters broke 4 days before my son was born and I had strep. The day my son was discharged, we ended up in A&E as he had sepsis. I feel like they rush it all and slipped up really.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you had a negative experience at Womens Hospital. please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
They said they couldn't do an MRI scan until they saw previous scans. They've cancelled appointments without reason and didn't give me a new one. I was given the Endometriosis/gynaecology's wards secretaries number to contact and they didn't answer, they ignored my calls and told my mom to stop calling. When I eventually saw the consultant they said my growth was at risk of bursting and they said it would need an ultrasound in 2 weeks and an operation within 2 months and that was back in March, I've since been given an appointment for an ultrasound but no explanation as to what for.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
Okay, not waiting long and they send me letter and communicate well with me. They're very good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Well it's all been very quick and they're very attentive, almost too attentive. Everything is perfect especially with me being high risk.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Generally absolutely fine and I'm well looked after. Tommy's miscarriage clinic are amazing and the consultant is great. Most departments are fabulous but some need improvement. I came a couple of weeks ago for routine blood tests then received a letter saying I needed to come for more, with no explanation as to what for. I called my consultant and he didn't know what they were for and then tried the switchboard for other maternity departments. Ended up being a mix up at the labs and one of my blood vials hadn't been labeled correctly. I would just like a little bit of compassion with my history, that would have been good. I can't fault the people here, it's just the system and how it operates.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
Really good, triage has been really good too. My appointments and everything are always really good here.
I've come for blood tests today and it's all been straight forward. Staff are good and explain things to me.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
It's fine, I've not been updated with everything and had complications. There's not been good communication between the 2 hospitals. She is registered here but had to go for an emergency appointments at Russells Hall Hospital but they don't communicate well with each other.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
Good experience, they explain things well but you can wait a long time in the clinic.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
It's been all good but the car parking has been horrendous. I've not been waiting long today and it's all gone really well, staff have also been good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
It's been good. There are long waits in the clinic but they send me a letter that explains that I'll be waiting 4-5 hours. They explain my care very well and the staff are really good. I feel better, more than last time.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Everything is okay, no long waits as I've just got here. On previous visits, they've explained everything well and send appointments via text and in the post. I've not had any problems with them at all.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Been a good experience, they've just told me the gender of my baby. It's my first baby and they've treated me very well and have explained everything properly. Everything has been satisfactory, there's been no delays and they've been checking me properly.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
I was referred to the menopause clinic by my GP who is limited in providing some HRT treatments instead women are being funneled into specialist consultant led service at the Birmingham Women's Hospital.
This service is failing on all levels with women experiencing huge waits, I have been waiting for 15 months. Even when you do get an appointment post pandemic this is a telephone consultation and last week they DNA'd their own appointment with me. No notification from them about the missed appointment which relates to systemic issues regarding communication systems with women from this service and management of their waiting list.
I noticed that I could have spent £170 and seen the same consultant 15 months ago at a private provider which speaks volumes about the two tier system that is being created. BWH needs to review their current service and consult with women across the West Midlands to seek resolution of issues and ways to reduce waiting times, improve communication and work with Commissioners to get the service properly funded.
I feel completely let down by this service and their failure to provide any service to me has had a significant impact on my quality of life. The poor communication and failure to even let me know the appointment couldn't go ahead adds another layer of stress and poor service.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
My wife was there for 2 weeks as inpatient. We are very happy by the excellent level of care and support provided.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to hear that you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Very good experience of the hospital. My daughter was born there. All the midwives, nurses and doctors are excellent.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
The service has been good, nurses have been empathetic, helpful and understanding. The waiting period has been good. Happy to be in good hands with my baby and feeling more myself again.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Today has been alright, I've not been waiting long. Triage is a nightmare. If it's not that serious when you go in, the wait to see a doctor can be long. I waited 4 hours the last time I was there.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
It's been good, no long waits, everything was perfect. I am going to see the nurse today.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Everything has been fine, not been long today, the staff are good, lovely and quite bubbly. Good communication and they give you plenty of notice about appointments.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
They're good. It's my first appointment today and the scan was at 11am but had it after 12 and have been waiting since to see the consultant. There's been no communication, I've been feeling unwell because I am diabetic and I've been waiting so long.
Thank you for taking the time to share your positive feedback to Healthwatch in relation to our Trust. However, we are sorry to hear that you experienced a long wait to be seen.
Best Wishes, the Patient Experience Team.
Difficult to get an appointment, Lot of cancellation because of long waiting lists. Particularly menopause clinic and physiotherapy clinic are short staffed and long waiting times for appointments.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
Call before you go even when in labour. Didn’t answer for 30 minutes, no one staffing the phone. Tried to call before turning up. Ended up in triage, no rooms available. 10 minutes in triage, 20 minutes in side room. Staff are great. Limited resources and limited staff.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
No long waits, it's a good hospital. The staff are nice too, it's good.
All has been fine, I came in at 11 o'clock for a scan and now I am waiting to see the midwife to have an assessment at 1pm. They send letters for my appointment 7-10 days before I'm due to go but one time they sent a letter 4 days before an appointment. But the care is generally very good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
I've been sat waiting 4 hours. I had an appointment come through on the App for today, I turned up and they said the appointment was for the wrong date but said they'd fit me in, but it took an hour to be seen. It's a poorly organised service. Last week I was here for 5.5 hours. I do expect to wait but my husband has to take a whole day off to be able to come to the appointments with me which he cannot always do. I can end up sitting at appointments by myself for a long time. I've had some issues with them in the past which meant I had to make a complaint to PALS about the care. But the narrative needs to change and some staff could do with more training.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
The hospital has been good with no long waits. They let me know what's going on with my baby.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
It's great, it's fine. Staff have been great and the communication has been fine. Last time they said it could be 2 hours and ended up waiting 7 but today I have only been waiting for 4 hours. I've came prepared today with food and drinks.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
It's okay, it's been pretty quick this time around. When I had my other child here 3 years ago the waiting times were longer. One time I went in at 3pm and was out at 7pm. This time I can see there's been lots of changes. The staff are relatively nice and there's good communication.
As usual it's been okay, there has been a little bit of waiting. My scan was moved forward this morning and the difference between the scan and clinic, it was over an hour. They don't give a specific time for the clinic hours and they're running a little behind today. But generally, everything is fine. The whole experience has been okay - I'm feeling positive.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
I was referred to the women's after a scan found I had a problem with a disc in my spine. I thought they had got it wrong as I did not have any issues for why I would have to go there. I turned up on the day and they told me I was going for a CT scan. Afterwards the nurses were asking me what symptoms I had and I was very confused. They told me that the scan I'd had the Queen Elizabeth Hospital back in August 2022 had shown I had a tumor on my ovary. Not one person had told me this, not even my own doctor. I am so disappointed in the NHS.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
Been a couple of times, it's been alright. Clinic running behind, but they let me know as soon as I got to the check in desk. Midwives are alright. Overall I'm very happy with them.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Good experience, the staff and everything has been good. Happy with the hospital.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Everything has been fine, not waiting too long. Waited 3 hours one time, but had a scan with the midwife and doctor today and it's not been as long.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
I have come for the first time today and I do not know the results, but the treatment from the workers has been very good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
It's my second visit, it's not bad, not been waiting too long. Midwives and the people I have met are nice. It's good, it's a lovely peaceful environment.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Good experience, midwife was good, very co-operative, they've treated me nicely. Check up was very quick. I've not been waiting a long time.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
It's dependent on the staff and if they've had a bad day. I feel like if you know what you're on about they don't like it. Had a lovely student treat me. I feel like they are overworked. My appointment was at 1pm and not waiting too long. I was waiting ages the other week and the consultant said he didn't know why I was there for. The clinic was running late and I was told they're all on lunch.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
It's good. All the staff are always helpful, waiting times can be quite long, but generally tends to be okay. It's hard to say what they could really do with, maybe more communication. It can take a bit of chasing to get an antenatal appointment but for fertility, communication was very good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. May we also thank you for your recommendation on how to improve patient experience with our antenatal service we will share your feedback.
Best Wishes, the Patient Experience Team.
It's been fine. There's been long waits but it's all been okay. I expect it now whenever I come.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience but are sorry to hear that you had a long wait to be seen. We will share on your feedback.
Best Wishes, the Patient Experience Team.
The waiting times have been long today. Scans are quicker but our appointment was at 1pm and it wasn't indicated where to go. I was under the impression it was an appointment, but it's not been that today. There's no clear information on what to expect when you come. You sit there not knowing what's happening. Not clear on what birth to expect and I'm two weeks from giving birth. Just want to know what to expect and prepare for it.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
I've been transferred from another hospital to here today so have come for a full check up. I have been here since 9am, it's now 1:30pm, but they did explain it was going to take a long time.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
Pretty good, they're pretty quick and the communication is good between the staff and the patients. Pretty good service.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
I'm currently on bed rest and cannot walk far so the walk from the car park to the hospital is too long. The wait for the car park is too long too. I have to arrive up to an hour early to ensure I secure a place. The service at the hospital is amazing, but I just have an issue with the parking.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. However, we are sorry to learn of the difficulty you experienced with our parking facilities, we will share on your feedback.
Best Wishes, the Patient Experience Team.
Been okay. Been here since 3 hours. Scan - I was in and seen after 2 or 3 minutes of checking in but have been waiting nearly 2 hours to see the doctor. No explanation as to why I have been waiting so long. There can be a bit of wait usually but never this long. Happy with care and staff, just waiting times. Never had any problems or issues with them. Can get appointments fairly easily. They are good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. However, we are sorry to hear that you experienced a long wait to be seen. we will share on your feedback.
Best Wishes, the Patient Experience Team.
Not too bad, have been waiting 20 minutes to see the doctor. Staff are so good and polite. Overall very happy.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Long been waiting nearly 2 hours, had a scan. Seen within 25 minutes and now waiting to see consultant. Usually waiting this long, can usually be here 3-4 hours. Long day.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
Staff is satisfying and understanding and cooperate. Experience is quite satisfying . today I have waited a long time but usually do not have to wait so long.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Hospital has been good. I like it. 4th time coming here. I feel safe in this hospital, everyone is nice.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Good experience. Staff are really good. sometimes I have to wait, today I have been waiting.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Everything is fine and good. Hospital has helped me, thank you very much.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Two and a half hours been in the hospital. Been waiting 1 hour 45 minutes to see consultant. No idea what’s going on. I come here regularly and have to wait but never this long. Ultrasound lady was really nice, just want to know how longer I will be waiting.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
Came for a scan all been OK. Been waiting 2 hours to see the consultant, but been told we are next.
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Best Wishes, the Patient Experience Team
Quite efficient, last time wasn’t so good. I was told to wait in wrong room which delayed my appointment. But today’s been better, waiting can be 2 to 2 and a half hours. Staff are pleasant. They didn’t accept accountability and make things right when sent to wrong waiting room.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
Good service, everything has been fine. Very happy with the staff.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
Fine long wait with diabetes can usually take quite long. Staff are fine and lovely. Good communication but car parking could be better.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
Screening mammogram. Brilliant, well organized hospital for breast screening. Good staff.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
I see them every 6 months and I'm still waiting for an appointment. The secretary is hard to chase. I can ring or email them and they still don't answer.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
Awful experience, quite terrible to be honest, it was all over the place and the communication was really bad. I stayed in for 8 days before my baby was born and they didn’t explain really why I was there, they just said that the baby may be born still born or something could happen to me but they did not explain it properly. The staff weren’t the best, the communication was just so bad. I had to have a caesarean in the end because everything was all over the place. Just very rubbish to be honest.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
Wish they'd do more research. The beds are narrow and slippery, they should think about people's ages and how agile they are. They don't speak to you much either but I suppose they are doing their jobs.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
It used to not be so good, but they've since made amendments, so it's easier to make appointments. The receptionists made most of the decisions. They used to say no appointments and that they couldn't do prescriptions, but they are much better now. There's been lots of complaints about the surgery but its seems to have changed now.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback. Best Wishes, the Patient Experience Team.
Good so far, been to the clinic and had a scan, now waiting for the consultant. Been waiting half an hour for each appointment, but its normal waiting times for each. I'm satisfied with the care, care is good. I'll give it 4 stars because of waiting time, but sometimes its hard to chase appointments because no one answers. I was double booked and not speaking to someone can create confusion.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback. Best Wishes, the Patient Experience Team.
I've had 3 of my children here and currently having my 4th, I wanted to come here to have my children. The care is good and waiting times are okay. They send me letters and put information on the app about appointments. The app is helpful and all my information goes onto it.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
The twins were born here. Everyone has been supportive and enough teams available. We've had help with sorting out birth certificates, funding, family support, financial and emotional support, knowing what's available, it's all been explained and the support has been really good. I have to try take everything in but they are being transparent. The babies are in different rooms so that they can get the best care.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
It's been okay, the care has been above average depends who's on what shift. Sometimes some of the staff are more hands on than others. I understand that some people need to train but sometimes I want to know that the person who is delivering the care knows what they are doing when the baby is here and it's so specialised. I do feel well informed but I do get confused about some things they are saying sometimes. We've been here 4 days and I gave birth here. Everything was well explained about babies genetic condition and it was explained well.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback. Best Wishes, the Patient Experience Team.
Staff are amazing, can't fault them, they go above and beyond. You can call in and they give you updates. We've been on the unit for months and I gave birth here. When we lost one of our triplets, we were offered bereavement support, they were also helpful in arranging the funeral, they gave us a number and went through everything and accommodated the religious aspects. I've been expressing milk for the babies and they are only having small amounts of milk at a time. The milk is being frozen but large amounts are being defrosted and wasted. There seemed to be a lack of communication about how much milk should be defrosted but now a notice has been put up and everyone is taking notice.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback. Best Wishes, the Patient Experience Team.
It's been really good, everyone has been really helpful and theres been lots of support. I've been kept in the loop of everythings that's been happening. We've been on the unit for 10/11 days now. Everythings has been good, just really supportive.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
It's been good. Some days are long and some days are shorter. Clinics take longer. I am well communicated to through the App but they mainly send me letters.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Great support, they have taught me everything that I needed to know and they have answered all my questions. I appreciate the care I have been given. I have a 14 year old and 8 year old at home and was not sure if I'd be good at taking care of a newborn, but the staff have been really helpful teaching me everything.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
No problems ever, staff have been really helpful every time I visit. I don't mind the waiting times. I have given 4 stars today because I am yet to give birth here.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback. Best Wishes, the Patient Experience Team.
I am happy with the hospital service, this is the second time using it and in both cases I have been really pleased with the way I was cared for. However, having to wait so long every time I come to an appointment, is making me rate it 4* instead of 5*.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback. Best Wishes, the Patient Experience Team.
I've come for an antenatal check up, all has been okay, I was seen on time. Great staff, great hospital. I am happy coming here.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Very good but I'm not always seen on time. Can wait a long time to see the consultant. I had a scan which I was seen on time for but I've been waiting over an hour to see the consultant. I was the first one here, but other people have been going in before me after arriving after me. The same thing happened the last time too. Bit frustrating. The care is good though.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback. Best Wishes, the Patient Experience Team.
Had my son here in November 2021 and they were amazing. He was in NICU for a couple of days, he was moved to transition care after. I stayed in the hospital a few weeks before having him, the care was great, they couldn't have done enough. I can today for my first scan, haven't been waiting long and they've been great so far.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Good, diagnosed with gestational diabetes. Had an appointment today to record blood sugar levels and when they see that they're elevated, they will contact me and tell me what to do. They've been on the ball with my care.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
It took me 35/40 minutes to find a parking space today so I was 30 minutes late for my appointment, but they still saw me very quickly. They're good in general. When I had my blood sugar test, I felt really faint and they walked me down to someone to make sure someone was there to look after me.
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I was pressured into an invasive removal procedure. Still to this day I don't know what procedure this was, nor was it explained to me the risks or after-effects.
I experienced rapid blood loss and collapsed in the ward after I had been left to my own accord immediately after the procedure. The procedure was conducted with the bed at the wrong angle for my height, and I had no place for my personal belongings or clothes. These went on the floor.
I was provided no aftercare - which shocked the fantastic nurses who came to my help after I collapsed.
Whilst the ward nurses were incredible, they should not have had to compensate for the atrocious disregard and dangerous practices undertaken by the consultant and the nurse with him.
This was a near-miss.
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Love it - it's great. Its a good hospital with good staff. I'm always seen quickly in triage and kept well informed about my care. The car parking is a bit of a nightmare and they can sometimes rearrange your appointment at the last minute.
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Been in and out of here, it is great. There's plenty out there worse off. It's what you make of it. It's your own attitude. Theres good communication too. I've had two appointments within 3 days and that's a good thing. They explain to me so I know why I have these appointments and its all available on the app.
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I had a mammogram and it was fine. It's a long way to travel but my friend took me. They were good, just long time to get there, They sent me a letter within good time of the appointment too. They were good.
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Hit and miss – waiting year and a half for appointment because there was an issue in getting an appointment. I chased it up and was given an appointment quite quickly. Didn’t have to go through GP for a referral again. Initially came in through A&E as we couldn’t get an appointment but then found out she has a rare genetic disorder. This was during COVID when couldn’t see GP. Now we are under the ROH and see various departments.
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I had my daughter here they were good. Very caring – Good Care.
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Really good experience, staff were really friendly and helpful. Quick efficient service and was asked to share my views on the family and friends survey, which I think is really positive. Was called in quick even though I was little late due to parking, consultant asked if I understood the information he was giving to me. Their consultants upload and update the digital letters on the NHS app really quickly, in fact its straight away. Would recommend going.
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Worse experience of my life. Hate the hospital. Midwifes need more training.
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Good in general, waiting can take a while but apart from that It’s all good. Definitely give me information and appointments are sent via the app. Feel you build a rapport with midwifes.
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They have always been really fine and communicate well about the appointments by letters & phone calls and badger app.
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Been okay. Quite difficult to get hold of community midwife. You can waiting for hours in triage.
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Fantastic hospital. I think it’s marvellous at gynaecology, did a scan. The scan lady was lovely. I don’t know why people complain.
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Not too bad, not waited too long. Ten minutes appointments usually when I come for couple of hours but today I came for scan which was quite quick.
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Its alright, whole process works well. Staff sometimes not kept up to date about everything and send letters about appointments.
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Good hospital. They are lovely people. Sometimes I wait a while but I don’t think that can be helped.
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Great, good care Been exceptional and staff are quite approachable.
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Fine – Just smooth no complaints. Text’s latter about appointments. They answer any questions I may have too.
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They were good with me. Early good diagnosed with blood cancer. Haematology at the women’s was brilliant. Couldn’t have done more.
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Been here a few times, sometimes the waits in antenatal clinic are long and you can be there all day. But the staff are nice there I suppose.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Should you be continuously dissatisfied with the wait times at the hospital, please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
I have been referred by my doctor to the Gynaecology department. I received a letter to say they would make an appointment for me but if I did not hear from them by a certain time, to contact them to make an appointment. The letter was sent out quickly but confusing why they haven't made an actual appointment.
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Best Wishes, the Patient Experience Team.
It was good when I had my children there. Lovely staff and kept me in the know of what was happening.
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Really good. Kids were born there both were on MCV, my partner was well supported and the kids were well looked after.
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Been fine, easy to get to, easy to go round. The scan department has been a bit of a wait today of 2 hours.
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It's great, it's just the parking, it's a bit difficult. But great staff and not waiting for too long. I did wait 3 hours for a doctor in December but it's been great otherwise.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, We’re so glad you had a positive experience and will share on your feedback, although we are sorry to hear that you experienced difficulty with parking.
Thank you again! Best Wishes, the Patient Experience Team.
It's my first appointment, I've not been here before. They organised everything for you, its pretty straight forward. I had my 12 week scan at Doddington and that was very good to be fair and this is just the follow up appointment.
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Everything's okay. First time here. But reception staff were lovely and helpful and the hospital is very well signposted.
Thank you for taking the time to share your feedback to Healthwatch and for your kind words regarding our reception team. We are glad to learn that you had a positive experience, and will share your feedback.
Best Wishes, the Patient Experience Team.
Been good, when I went dizzy they gave me water and kept me calm and was there for me. Same sort of thing every time I come.
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It's good, not waiting long for the appointment. Feel like I get the information and help I need.
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Baby on surgical ward when she was born and transferred from New cross hospital, experience was fine. We were kept updated. Nurses and doctors were great and really good.
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Good. appointments are good, wait a long time when I am there to get a scan and see the consultant. It’s okay, they do explain things in a way I understand.
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Staff are good with helping you, had to wait a long time to be seen and that. Staff are alright.
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Lovely experience, staff and patient journey from being booked to going for operation to being looked after on the ward with my children.
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My wife and daughter in law both used the hospital, it is very good in all aspects. My daughter in law used it more recently and they looked after her so well. They are angels there.
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They were great too. Specially the staff were great, the details and lengths they go to. Happy there.
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They are brilliant, very helpful. Can contact them if we need them. Receive information on appointments in a timely manner. Interactions with staff really good. Always been dead happy.
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Today’s the first day, I spoke to the receptionist. it’s good, it’s normal.
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So far fine, spend most of my time with fetal medicine. I don’t currently have a local midwife, but they sent someone from their team to have a chat with me and they were outstanding.
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Go on app to see previous blood tests done at the doctors and they’re not on the app. So then you have to get in contact with them to get the results so that the hospital can get the right treatment/medication. It’s a little interruption in the treatment.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
You wait a long time in the antenatal clinic, you come for an appointment time and you should be attended to but you can wait 2-3 hours. They forgot to send me a reminder to come to the hospital , I had to keep calling them and there was no one to speak to. The midwives and doctors are awesome, very kind and polite.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
Friendly staff at the welcome desk. Finding way around for both staff and visitors, they have clear signs and a map to show each area. Sometimes there's long waits and they do not update you to when you will be seen.
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It's okay, had a scan, everything's fine. Explained things whilst they were doing it. First time today I'm not waiting a long time.
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This is a very good service, I've been in this hospital from the pregnancy of my first child which was in 2014, very supportive, helpful, respectful and kind, all the staff at Birmingham Women's Hospital.
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Organised clinic for patient and friendly helpful staff.
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More than an hour waiting and they had forgotten about me. They said there was an error in the appointment and that I am not on the list.
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Women have been waiting here for an hour, don’t know what’s going on, supposed to be waiting for doctor but they are taken everyone else. Interactions with doctor are okay but long waits. First time it’s happened never had to wait this long before it’s the lack of communication.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
It’s great, I think it’s as good as usual, no long wait. Every examination is going smoothly. Very happy with the service.
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Radiographer was horrendous, bad peoples skills. Waiting times have been fine not comfortable asking questions.
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Good, nurses are friendly and I am comfortable if I have a concern. Nice and fair waiting times, I am always late but they never mind.
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Whenever you have a problem they will sort it out, I trust them. Work with quite a few nurses and doctors they work closely so all know what’s going on. Sometimes a wait but that is expected.
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Amazing experience, pregnant women get treated better. Will always get what you need, lots of regular checks. GP’s will refer if not available.
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I love the hospital, I love the help, the service and communication. Comfortable asking for advice and speaking about concerns. Coming to hospital for 5 years.
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Can’t fault treatment, better than community midwife. Spend lot of time explaining and were good with the family. Felt comfortable at the hospital.
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Efficient advice and signposting.
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Really good and helpful with advice, signpost to other services. Friendly with not long waiting times.
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My wife has given birth here.
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Not too bad, bit uncomfortable. I rang this morning to make sure appointment was going ahead and they were really nice. A bit of a jaunt to get here for mammogram. Got here at 1pm and have been less than hour took longer to get here.
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Ward 1 and 2 always really good.
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Triage really good. Been there few times and it’s always good. They are thorough and do what they need to do.
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Okay had some issues when had gestational diabetes, had to make extra appointments. Couldn’t get through on the phones so had to come down and sort it. Difficult to navigate.
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Perfect can be a long wait when going for scan and going to antenatal clinic. But it’s been quick today and was seen straight away. Perfect interactions with midwives / staff.
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No good. I went for IVF treatment and they found 15 eggs. They said they were good. The next day they called and said they were no good. Made me feel upset.
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Everything is good, waiting times good. They explain things really well. I don't have to wait.
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I have been waiting here for an hour. Don't even know what's going on, I'm supposed to be waiting for the doctor but they've taken everyone else. The interactions with the doctors are okay, but there are long waits. First time it's happened, I've never had to wait this long before. It's the lack of communication.
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It's great. I think it's as good as usual, no long waits. Every exam is going smoothly. Very happy with the service.
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It was good experience but I was told that I need to get hysteroscopy done and for that I will receive appointment soon but still waiting to get my appointment
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Fine they have been really good and efficient.
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Good, great and lovely staff. Staff are really good.
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Hospital is very good.
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It’s been annoying with visitors, can only have 1 visitor. They didn’t let partner stay after birth. But through labour they were great and midwives were perfect.
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Went to early pregnancy unit, they have been amazing and ward 8 has been great. Doctors and nurses in ward 8 are great.
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Slightest worry can come in and talk to someone. Bereavement councillor has helped my daughter.
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Noticed son was not breathing correctly had a lumber puncture for suspected sepsis. Lady that delivered didn’t notice so I did not want any second child there.
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Birth team was outstanding.
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Neonatal services excellent and really good. communication has been well, all services have come to help consultants, family liaison, breast feeding team. It’s all been great they’re finding us.
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I have given birth at the Women's and the experience has been lovely. The midwives were very attentive. During my last birth, the HCAs were not so attentive in that I was in soiled bedding throughout my stay. I have experienced physiotherapy and again getting appointments was very easy and quick. Staff were very positive and thorough.
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They referred me to City Hospital originally, but I chose to go to the Womens. The care was brilliant, I thought because of covid there wouldn't be as many midwives around, but it was really, really good. Had to wait a few hours for scans but staff were really great.
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It was interesting experience, overall good experience. Very busy, clearly didn’t have enough resources to look after my needs. Waiting a long time for delivery suite or for pain relief. The midwives were wonderful. It was just they were under staffed.
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It was really good and I had no problems with that. Had a colposcopy there. Staff were really good.
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My experience of giving birth twice here was great.
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Treatment explained very well by the consultant, she answered all my questions.
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All my 4 kids were born here, they are very good that’s why I am here for the 5th time.
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I will give them 5 stars because they have been good with everything.
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Just came for scan, the support team is excellent.
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All my kids were born here. There were many complications all the time but I was provided full support, advice and information.
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I am been treated at early pregnancy unit and they have provided excellent support.
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My son was born here and during that time I was looked after very well.
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Both my kids were born here. Staff & facilities are great.
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My wife has received very good support & help from Birmingham Women’s Hospital over the years.
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Was good to be fair. My son's birth was nice. To be honest was a fantastic service with the doctors and everything.
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Wasn't too bad, didn't have to go in too much before having son, birth was fine, doctors were fine.
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I rated it to be honest, had my own little side room. Didn't have my baby with me (he was in neonatal) but they did look after me.
Neonatal ward - they were brilliant.
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They're fine, everything's been fine here. Communicate well about app and where to go. Never met my actual midwife though and don't see her frequently like I did with my first.
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Came out to me for appointments, homebirth team are brilliant and go for appointments/scans in small clinic in Longbridge. Continuity of care and 24 hour service is reassuring.
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Specialist midwife team - they were amazing before and after I had her. Sub-team with Weoley Castle midwives, they were absolutely amazing.
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Left on a ward with four other ladies, told couldn't have baby as no room on delivery suite. Didn't break waters properly nearly ended up have a C-Section and consultant came and baby was born in 17 minutes. Left in constant pain.
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Currently having scans and other appointments as I am pregnant. They are good and helpful.
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Really good, really positive. From the staff to the efficiency, really really good. During my appointment they put the radio on for me. They answered all my questions and they were really respectful of personal privacy. The appointment wasn't with my consultant but he came over to me and asked if I was okay before I went in for my appointment and asked if everything went okay, after my appointment.
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It's my 5th or 6th visit. It's been fine, all good. Good communication about the appointments. Happy with the service.
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It's the first time I've came here today. I was told where to come and my appointment time, but they have sent me to the wrong clinic, I was told to go to the clinic today, but it was not clear what for.
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Brilliant, I wouldn't have my baby anywhere else. It's my third baby and I wouldn't choose anywhere else. I feel confident in their hands.
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Brilliant, they're on it from appointments and not leaving things to escalate. Every visit had been great.
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Had an appointment to come see the diabetic doctors. Been here before, my experience has been okay.
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They were very helpful and supportive and made us feel at ease. They explained everything well.
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Very good, nice and efficient. Answered questions and provided support.
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Based on previous experience they are good and helpful.
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They were very good. Very good with us throughout.
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No waiting, straight went for scan, staff make things so easy for you.
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Amazing team made my first experience of baby very memorable.
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This is my 3rd time, I am here to give birth. Midwife to doctor all are very good.
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Clean hospital with great staff.
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Staff is good but it has been waiting, waiting and waiting for 25 hours.
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I've had a good experience today, I've come for a growth scan.
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Just been an impatient, it wasn't a nice experiences. I was given the wrong medication I didn't need. They treated me like a professional and not like a patient, even though I am a healthcare professional.
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It's fine. I feel like the appointments have been communicated well and there are good interactions between myself and staff.
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I'm here all the time, come quite often to here or the Q.E. My appointments are sent by text or they send letters out in a timely manner and send me reminders. The staff are good and I sometimes have to ask what's going on, but I ask if I'm not sure what's going on.
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Women’s hospital they’re fine, every times I’ve been there not had a problem.
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They're great - absolute heroes. They were great during the birth of both my children, so kind and so efficient. They gave me a hot chocolate after the birth. They were brilliant.
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When I had my C-section there with my second born it was fine but my first experience was a bit scary because it was my first.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Should you feel it necessary to raise a concern in regards to either birth, please do contact us at bwc.pals@nhs.net. Best Wishes, the Patient Experience Team.
Son had tongue tie, they said at the time he doesn't need it doing and then now he needs it done under general. They were brilliant though, I can't knock them, both times. Booked in for C-section and ended up having him early.
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I was referred for an abdominal ultrasound scan following 6 months of Post menopausal bleeding.
The scan revealed a thickened endrometrium so I was subsequently referred to hysteroscopy clinic. The appointment came promptly within 2 weeks. The reception and clinical staff were very friendly and explained why I was having a hysteroscopy and that I would feel some mild 'cramping' similar to period pain.
There was a Staff member talking to try to distract me which was at first helpful.
As the procedure progressed I experienced excruciating pain worse than the contractions.
I wasnt expecting the pain to be so severe that it resulted in me vomiting and passing out. I only later was informed that a biopsy had been attempted
After feeling the searing pain of the implements.
I do not personally hold staff accountable as they are following guidelines, however I cannot understand why such an invasive procedure is carried out without the offer of anaesthesia of any description. To take internal biopsies without the option.of any pain relief appears very harsh.
Many women may have experienced undisclosed childhood trauma or trauma whilst giving birth and undergoing a hysteroscopy/biopsy without anaesthetic is likely to cause harm and bring up distressing memories.
Patients should at the very least be told that the procedure will be very painful and have the full facts to make an informed choice.
The staff were very kind and I feel that my physical reaction wasn't typical but I do feel that we should be warned about the possibilities of a feeling severe pain and likelihood of passing out and other side effects and be offered pain relief. The biopsy was abandoned so I'm still no closer to discovering if there is a problem with the endometrium.
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It seems alright and its accessible. They’re been okay. After a bit of convincing they allowed to bring son with me.
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Been very well looked after, been here for 2 weeks. Communicated well. Let me know about everything and steps. They explain everything. Girls are really good. I was a bit of everywhere, each bit was really good. transferred from Walsall as she was too young for Walsall.
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Has been good. Nearly 3 weeks my son has been here. Well communicated with. It was nice, gave birth here at women’s.
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It’s been great, we went to Worcester from here but bought her back as soon as they could. They have done a wonderful job. Nearly a week here. But very happy.
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Always there to help and make sure the patients are well attended.
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Midwife was good.
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Great, nurses have been nice to me. They looked after me well.
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Hospital good – No long waits.
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Badger app tells you about appointments but not where to go.
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Ward 3, where I had my induction was horrendous. They did not listen. They do not care and were rude. I did told the lady that my waters had broken and she told me I was lying. If she would have acted on it my child wouldn’t be in ICU. It was same for other three people.
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Neonatal here is perfect, everyone friendly and will talk to you even if you call at 2am. Break down the information to me in a way that I understand.
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Good nurses, doctors and good communication. Well organized and planned treatment well.
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Really good and helpful. Went to women’s for scan. Happy with interactions.
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Weren’t sure what scar lump was and said they would scan it again in 6 months. Requested to be seen. Had MRI and will be having an operation in a few weeks.
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Very busy. First night kept in no extra pain relief. Then following morning was given pain relief. They are brilliant after. Was in active labour in waiting room for 2 hours before being examined. Midwifes when seen were brilliant, can’t fault them.
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Very good care during the management of miscarriage. Very grateful to the early pregnancy unit & the tommies team based at the hospital.
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Amazing service. During birth experience amazingly good. bedside care was impeccable and food brilliant. Felt supported and well looked after.
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Very nice hospital and staff, I had my child there.
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Had to go back for 2 scans but they were good. I went straight in, there was only one other person in the waiting room.
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Fine, they were great. Sometimes the waiting times were quite long but they were short staffed. 99% of the people there were great.
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Great really good. came late and they still saw me, it was magnificent.
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The process was fine. Scary situation avoided it was fine, but they handled it amazingly. They were brilliant.
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It was good, they are helpful. I needed a scan and was quickly referred the same day for appointment at 4pm and they have booked a translator.
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Very prompt and very helpful. Good interaction with professionals. Waiting time wasn’t too bad.
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Good, been seen on time and quite efficient. They have been helpful and listened to things I said and taken on board.
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Both consultations have been fantastic. Midwife explained everything.
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Perfect service. Was really good.
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They're great. I've been here for a year and cannot fault them. I've used both the fertility and antenatal clinics. Everyone's been so caring and polite. I understand the information they give me. The fertility clinic has been good, they call me to check up on my medication.
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The experience was very very good, I've not had to wait very long. Interactions with the doctors and midwives has been really good. I'm happy with the service.
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The midwives have been supportive. The consultants have been rushed off their feet but midwives have been really good. The care has also been pretty good, but its taken a while to get there. Care was patchy before being transferred to consultant care.
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Everything has been perfect and nice. They're all really easy friendly people. The appointment times has also been fine.
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The service is helpful in the sense of they are quick to book you appointments.
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It's been fine. The interactions with doctors and midwives were good, it's been really good.
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The women's has been brilliant. The appointments have been quick and the staff have been kind. We've also had good interactions with the staff.
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The hospital has been really good, they've kept an eye on me with my diabetes and I've not had to wait too long for my appointments. They've seen me early in my pregnancy too because of my diabetes.
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They're really really good. They're brilliant. They were great with me when I had my children, kept an eye on bloods and sugar levels. They were brilliant and empathetic.
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They've been a bit slow with the waiting times in the past but it's not been too long today. It's been 4 hours from start to finish, but I do understand. It's just a pain with the cost of parking - It's expensive.
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Short staffed. No room on delivery suit. Waters broke 24 hours before – no induction and pain relief, ended up having C-section.
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Treat you really well, can’t fault them (Breast Clinic) really nice staff. Really friendly reassured me about what was going on.
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Gave birth to my twins, couldn't have asked for better if they tried.
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Fantastic during Covid. Was tough but was no ones fault.
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It was a really good service. They see me when I want to go in and they always help.
It's been okay. They've been persistent and they haven't been late for any of my appointments.
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I like the hospital, there are quite nice midwives on the neonatal unit.
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The service at the hospital was brilliant, I came to an appointment for my son and I didn't have to wait too long.
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I've had good interactions with the staff at the hospital today. The staff treat me quite well. I am happy with the midwives and doctors.
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I've had a good experience at the hospital today, the doctors have been very good and very polite.
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I visited the baby clinic today and the service was okay, I didn't have to wait too long to be seen.
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I visited the breast clinic at the hospital today and I had no issues, found them all amazing.
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I've not had to wait too long today, the waiting time was good. I also had good interactions with the midwives and doctors.
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The visit to the hospital was straightforward and the waiting times were fine.
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I've been happy with the midwives, they've been really helpful. They've been good.
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I was referred to the hospital by my GP. It was a quick referral process and my visit today has been great.
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Really good.
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Good waiting times and good staff.
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Good staff and waiting times.
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They are always good and very helpful.
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Alright – less than normal waiting time. Staff are friendly.
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Waiting time was longer today, but that’s not an issue. Staff friendly & polite.
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Good waiting time.
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Good. Things running smoothly .
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Waiting time is fine, have to understand they are busy.
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Waiting time to see midwives and doctors is too long.
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Receptionist in radiology was good.
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Good. Usually bit of a wait, didn’t have to wait too long for scan this time. Staff really nice.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Reception staff was quite rude. There was no eye contact at all, as if I was not seen.
I am sorry to learn that your experience was not to our expected standard. If you wish to share further details with us please use our online PALS contact form https://bwc.nhs.uk/contact-pals-form and we will be pleased to assist you. Best Wishes, Patient Experience Team
It has been a good experience.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
On the spot – always good. Both my kids were born here.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Slight wait but had a great appointment.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Please do contact us at bwc.pals@nhs.net if you have concerns in regards to waiting times. Best Wishes, the Patient Experience Team.
Medical team excellent but the security man at the main door was very rude and asked so many questions.
I am sorry to learn that your experience was not to our expected standard. If you wish to share further details with us please use our online PALS contact form https://bwc.nhs.uk/contact-pals-form and we will be pleased to assist you. Best Wishes, Patient Experience Team
At times its under staffed which has impact on service delivery.
I am sorry to learn that your experience has been impacted by staffing levels. If you wish to share further details with us please use our online PALS contact form https://bwc.nhs.uk/contact-pals-form and we will be pleased to assist you. Best Wishes, Patient Experience Team
Very supportive staff. This is my 5th visit and I am very satisfied.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
I have come here so many times and never had any problem. They are good and professional.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Today I come for blood test but staff always been good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Its great. Staff are friendly and really helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
They are good. Sometimes takes long time because they are short staffed.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Please do contact us at bwc.pals@nhs.net if you have any concerns in regards to short staffing. Best Wishes, the Patient Experience Team.
Medical team was excellent.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Outstanding
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Good support provided.
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Very happy and satisfied.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
My mom had surgery here and she was provided with excellent support.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Its ok but food choices are quite limited. More involvement from staff is needed.
I am sorry to learn that your experience was not to our expected standard. We would be keen to hear more detail from you regarding our food offer. If you wish to share further details with us please use our online PALS contact form https://bwc.nhs.uk/contact-pals-form and we will be pleased to assist you. Best Wishes, Patient Experience Team
I have always had a great experience over here.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Very good and helpful staff.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Waiting for an hour is not normal. Midwifes and doctors alright.
I am sorry to learn that your experience was not to our usual standard. If you wish to share further details with us please use our online PALS contact form https://bwc.nhs.uk/contact-pals-form and we will be pleased to assist you. Best Wishes, Patient Experience Team
On 2 occasions this year I have had GP referrals to BWH. The first for an urgent ultrasound. When I rang within the week (as advised by GP) I was told categorically there was no live referral. Went back to GP surgery where reception staff confirmed a referral 'email' had been sent ( I thought the process might have been more tailored with a portal of some kind but not so). After 3 days of phoning and in 1 instance holding for just over 2 hours I was cut off. I then went up in person to resolve the issue and found I was on the system and an appt had been scheduled for a weeks time. Jump forward to 10th May, a second referral, again advised not on a live referral, go back to GP, GP advises yet again that a referral has been sent... phone BWH again this time advised referral is live and had been released to consultant lists on 7th June. I anticipate an appointment letter for an initial clinic appt sometime in the next few weeks??? No timeline could be given. Have already escalated to PALS the dire issues with communication which is why my GP surgery asks patients to phone and follow up on all referrals as staff do not have capacity to oversee this task.
Thank you for sharing your feedback with us, i am sorry to learn about the referral difficulties you have experienced. I trust that your liaison with the PALS team has been helpful to you, in the event that you have additional feedback that you wish to share either about your referral or use of the PALS Service please do contact me via the Patient Experience email, bwc.patientexperience@nhs.net Best Wishes, Patient Experience Team Manager
The doctors and hospital is very good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
My experience at the hospital was very good. All the staff was very kind and helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
After operation, waited for consultant to provide me with:
▪︎ information of what had been found
▪︎ an action plan
▪︎ sign posting
▪︎ advice & guidance
Nothing.
Ward staff could not help as there was nothing written up in notes. I sat waiting, it was just a waste of my time., consultant did not visit ward.
Eventually got a discharge letter that told me what I already know: my name, address & DOB.
▪︎ Instruction to GP - blank
▪︎ Information Given to Patient - blank.
Visitors should now be allowed, they are vital support for patients, being their advocates & witnesses.
I am saddened to learn that you had no support or information. I\'d be keen to look into why this happened and would be grateful if you could share more details with me by using our online PALS contact form https://bwc.nhs.uk/contact-pals-form Best Wishes, Patient Experience Team
test
No parking, which made me late.
Ward 2
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Perfect really nice, helpful and fast.
Early Pregnancy Unit
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Very good. Very quick no waiting time.
Day Assessment Unit.
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Appointment was very quick and staff was amazing.
Baby Clinic
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Glucose test all good. Staff very helpful.
Glucose Tolerance Test
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Very good and very helpful.
Baby Clinic
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Very friendly and explained everything.
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Waiting fine, very good, really nice.
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Good and quick service. Great and polite staff. Covid precautions very good.
Baby Clinic
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Consultant very helpful & did extra checks.
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Good and staff were very nice.
Glucose Tolerance Test
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Much better than other hospitals
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Friendly Staff. More clear directions needed as sent to wrong department and than staff sent to correct one.
Pre Opp Assessment
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Very good and quick.
Baby Clinic
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Brilliant
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Each time I come, staff always friendly & helpful and this puts me at ease (as a expecting first time mom)
Everything is ok apart from not being able for partner to be with me while waiting for scan.
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Long waiting more than one hour.
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I am here with my girlfriend about our 20 week scan. I have to wait in an area away from the ward until I am told which screening room she is in. I am not keen on waiting away from my girlfriend but I understand its Covid protocol.
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Excellent, efficient and very friendly staff. Its a bit hot.
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The service was good. I have been booked in for a induction as I have gone over my due date.
Baby Growth Scan
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Was seen quickly. Staff was brilliant. Parking not the best, will come on the train next time.
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Quick & quite good.
Baby Clinic
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Was with wife and nurse told us about Covid jabs. So I was able to have my booster at the same time. The service was so good.
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So nice to see Covid precautions taken at the hospital.
Baby Clinic
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Excellent staff
Glucose Tolerance Test
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Long wait 25 mins after appointment. Staff nice. Car park was nightmare.
Day Assessment Centre
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Staff were very helpful and friendly. Jab was painless.
Covid Booster
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I am pleased with the service. I just wish they let your partner come with you. This is the time when you need your husband / partner with you. Thanks.
Glucose Tolerance Test
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Great didn't wait long. Hospital was nice and department was very clean.
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Fantastic service but parking is bad and charges are high.
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The journey was very easy and comfortable at the baby clinic.
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Was seen very quickly
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BEST EVER. Was seen within 5 mins of arrival this morning. Staff there are so Excellent.
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Had to wait in different area to my partner. Strange arrangements. Staff did explain and they was brilliant with us.
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Had to wait in different area as to wife. Waited over 30 mins then I was able to join wife for scan.
Staff were very polite
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Change machine always out of order every time.
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Was asked to wait in cafe area due to covid restriction while wife waited in the Scan waiting room. The cafe area was very busy and was unable to keep a 2 meter distance. I was unsure what was going on until wife phoned to say that they could go into the scan. Didn't understand the idea of separating us
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Took less than 30mins to be seen in the baby clinic
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Was pleased with how the hospital was coping with covid and ensuring that all covid precautions were been followed.
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Was seen very quickly on arrival
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Appointment was at 10:15 was seen at 10:20. Was the best appointment time so far.
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Very Nice staff
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Everyone was so friendly and helpful. I asked a member of staff at the front door where Ward 2 was and she took me there. So nice
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Was set to get blood test. BT department sent me back to Gynaecology saying they can do it. Went back and fourth. With no joy of getting a blood test. 10 mins later the blood test department did a blood test on me. So need better and clear communication
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Was fun. Staff made me feel so comfortable
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The ladies toilets were dirty. Reported to a cleaner but they didn't seam to bothered. on way out I did see them cleaning toilets but they shouldn't get to them states.
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Had text saying had appointment at outpatients. Arrived at hospital and didn't have a clue where to go. None of the staff had a clue so Guessed it was Gynaecology. Lucky guess but could done with more information on the txt.
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Was frustrated with Staff at the front door. They wouldn't let me in with wife. We was already late for appointment. So had to get a LFT which then made me miss half of the baby scan. They could have told us this before hand.
Car park was a joke Took 40 mins to get parking space. This made me miss my wife first scan.
Brilliant staff
Better signage needed when you go in. Especially to early pregnancy unit
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It was fine in Triage
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everyone was lovely. Very informative. Explained well. Come out feeling content
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First experience and was impressed
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The service is amazing. Staff are polite and helpful
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Great as always. Friendly staff
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Waiting time seemed a bit longer this time.
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FANATASTIC Straight into appointment in Neonatal. Would like to see staff have more equipment as they were running round finding them.
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Got parking ticket outside the hospital. Was dropping wife off and was only in for 5 mins. Wasn't to happy as there is no drop off area. Couldn't expect my wife to carry the bags been heavily pregnant
Very good
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Everyone was so lovely with full understanding within Triage
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Helpful and friendly on ward 5
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Was given information and was seen very quickly
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Had to wait in canteen area while wife was waiting in scan waiting room. Cant it be possible that we can be together as we live together and in the same bubble. We wanted to share the experience together
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Waited in café area for wife scan. Didn't know if I could go or not. Just been told to wait in café area. Then after 30 mins wife phoned to ask me to join her in the scan. Just could have told me before that I was going to see the scan.
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Very quick scan. In and out
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Staff was so friendly
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Hospital seamed very quiet today. Not sure if they was scared off by the amount off parking tickets on the cars out the front of the hospital. It spoils the hospital reputation. The service we had from scan department was brilliant.
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The badger app is brilliant. As new parents its given all the information that we needed. Staff was very happy to help and show how it worked.
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Was seen straight away. Took less than 30 mins this morning. Very clear information.
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Staff where very good and very happy to help. Would have given them 10/5 if I could.
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Was nice to see all the cleaners out. The hospital was spotless. Covid restrictions were been taken serious.
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I had to wait from 8am to 2pm for my appointment 2 weeks ago. There was no staff around to ask for assistance. Today I had an appointment first thing in the morning and I was seen within 20 mins. What's a difference from today and 2 weeks ago.
Had to pop in the other day to pick my medication and they had it al ready and no waiting time. They told me all about the new medication and how to take it. so helpful
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The service was great. Very clean hospital
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The car park was well expensive. There was a guy happy to slap on tickets nearly on all of the cars.
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Very good, Amazing experience. Was looked after very well.
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I was seen by 3 midwives and a doctor in triage who were all absolutely lovely. They really made me feel comfortable and made everything clear to me even when the department was really busy.
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The hospital changed appointment at the last minute. Went to my appointment at the Assessment unit at the women's Hospital. They said that I should go to floor 1 to have a scan. Got to floor 1 and they don't do scans . Back to Assessment unit they said again that I need to go to floor 1. Got to floor 1 and it wasn't a scan it was a blood test that I needed. I felt that the Assessment unit didn't know what they was doing.
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Couldn't find Gynaecology department straight away as the sign seamed in the wrong place when you enter the hospital. Only found when returning back to reception to ask them where the department was. While been seen the staff was so lovely. They all deserve a medal.
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Very friendly Staff and appointment was very good in the day assessment.
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car park cost £7.80 for a few hrs. I am on Universal credit so I am unable to afford these prices. I have 3 more appointments. Which I cant afford to attend.
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Reception staff should let the patients know if the previous appointments are running overtime.
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Could do with lines on the floor like A&E to show where to go. As I got lost twice.
Neonatal Ward
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Better signs for Gynaecology department needed
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Car Parking is a big problem. Especially getting a space and looking for machine which works.
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Service was very good. Staff were very friendly & helpful.
Baby Clinic
It was a short wait this time, previously I have waited much longer.
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Very pleasant visit. Clean hospital and friendly staff. The staff looked very comfortable to work during the Covid.
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Hospital is doing very well with Covid protocol. Staff at the front makes sure that you have an appointment and you wear mask.
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I am a nurse here. Had my covid booster today and the staff were very organised and friendly as they were a temporary department for 2 days.
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The appointment said hysteroscopy. There were no signs to say where to go. Went to gynae and they sent me to colposcopy department.
Poor names for departments .
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I was able to wait in the waiting room, but my husband had to wait in the canteen to wait on a phone call when I was called in for my scan appointment. Covid procedures were spot on.
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Much better to have an appointment in the morning. Can be quickly seen and waiting time is a lot less than the afternoon appointments.
Baby Clinic
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Great information given about my scan by the staff. Staff are very friendly and helpful.
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Very quick and good service. Better signs for finding the department will help patients a lot, as I walked straight past it.
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Staff are brilliant and hospital very clean.
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Was called for appointment straightaway. was in there for 10 mins. Staff was brilliant.
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Waited 30 mins for the scan with the porter before I was called in.
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Quick & easy, was first to be seen this morning by friendly staff.
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The security staff at the front are so nice. The women showed me to the department. They were so polite.
Ideal coming to an appointment first thing in the morning. Hospital and waiting rooms were quiet. Staff were very helpful and friendly.
Baby clinic
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Struggled to find the department. When you enter the building, the sign is behind you - had to ask staff. They need better signage. Still the service was very good.
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Went to gynae, they sent me to the 2nd floor to have a blood test. Went up to the 2nd floor, and they sent me back to gynae saying they can't do blood tests.
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We're waiting for an appointment to discuss what went wrong throughout my daughters pregnancy.
She wasn't diagnosed with pre eclampsia until she had an emergency C section. She also had sepsis. They said she was dialated by 9cm but she wasn't.
We have tried to complain, and not knowing how to do this, we spoke to the local GP, who requested a consultation with the midwife.
I feel they didn't treat my daughter well due to being autistic and deaf. She hasn't been given the support, so I have had to jump in to help. Staff accused my daughter of being neglectful due to not breastfeeding but she wasn't able to hear due to being deaf.
Covid restrictions in place were very good. Whole experience and information has been very good.
Parking could be better.
Early Pregnancy Unit.
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The journey was explained and now know where to go.
Very clean hospital - covid procedures very good.
TV channels - only had one channel
Parking is a problem - nearly was later due to no parking.
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Arrived at appointment on time and was seen straight away. Other visits, more in the afternoon, I've had to wait for over an hour.
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Came to the hospital to have a scan with my wife. Wasn't allowed to wait in the main waiting room. Had to wait in the canteen and wait for a phone call when I was allowed to go into the scan.
Couldn't see the point as wife and I are in the same bubble.
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First thing in the morning scans don't have any waiting times. The last time we were here we waiting over an hour and the appointment was in the afternoon.
The cost of the car park can be expensive So we reckon we have spent £20 on car parking and that is just for 2 appointments. We are having baby so we can't afford that extra cost. Staff have been amazing.
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Felt a bit worried being in the room so small for a scan, because of covid. Everyone wore masks but didn't know how clean the room is and how often.
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Wasn't expected to come in today but they fitted us in and were so friendly and helpful.
Birthing suite
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Staff ask patients questions and listen to the responses
Good level of care
Triage could do with more staff as queues are long and outpatients wait very long times to see staff.
Often very busy with limited doctors and midwifes.
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Warm welcome
Orientation could do with some improvement
Ward logistics not readily available could be better arranged so they can be readily available.
Understaffed.
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The women's toilets need more cleaning. The rest of the service has been very good. Wasn't allowed husband due to covid, but understand this.
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Last scan very clear information all through the process. Wasn't informed about the Badger app though, would like to know more. Need to ask for more feedback about the waiting areas as they have changed due to covid restructuring.
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Tested for covid before entering the ward. Parking was all full. Things were running late and there was a knock on effect with 2 appointments which made it more stressful.
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Appointment was at 11am and wasn't seen until after 12pm. They said the reason for being late was due to covid and parking.
Baby clinic
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Friendly staff. Husband had to wait in the canteen area, but then was called in for scan. Didn't understand why.
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Today was quick service and didn't have to wait, but other times had to wait for over an hour. This was the afternoon when we had to wait.
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Could do with better signs when you enter the building. Took a while to find the department. Rest of the service was brill. Staff were so friendly.
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Arrived 15 minutes early and wasn't allowed in until 5 minutes before the time slot. Had to wait in canteen area which was full the time - all covid waiting areas took by other people.
Genetics
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Better sign posting for all the departments can help patients reach for there appointments in time. I was fifteen mins late because I couldn't find the department in time.
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Appointment letter had all the information even Covid Information. Chose sitting with wife in the scan waiting room as it wasn't busy in the morning.
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Struggled to pay for car parking as only had credit card. This was main car park outside main hospital. Luckily we were seen on time very quickly and it didn't cost to much for parking.
Baby Clinic
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Very good
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Been in over two nights. Was shocked by the amount of cleaning, they said it was due to Covid and they have to do extra cleaning.
Ward 8
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Very helpful staff at the main entrance of the hospital. Gave new masks and a lady took me to the department where my appointment was.
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Covid precaution were very good. At entrance we were stopped by friendly staff and given new masks. The staff at baby clinic was very friendly.
Baby Clinic
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Had my appointment first thing in the morning and we didn't have to wait. Straight into our appointment with a friendly staff.
Baby Clinic
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Fantastic service and very helpful. The badger app is very good. The app has a loads of information.
Baby Clinic
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Had to wait for 45 mins. Which made be late for my second scan appointment. So had to wait for another half an hour.
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Was seen quicker this time then last time.
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Was seen very quickly. So made the whole experience nice.
Baby Clinic
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Brilliant, was seen very quickly. Was also able to feed in a private room which is very good.
Baby Clinic
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Clean information and appointment was on time, Only parking was a problem.
Ward 2
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Arrived on the wrong day. They were very understanding. The rest of the appointments have been good.
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The cleanliness of the hospital was very good and I've seen staff doing cleaning all through.
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Waited 10 minutes, but was happy with that.
Parking was hard to find.
Genetics
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All the services are good. Covid procedures very good.
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Booked in wrong day, to had to come in the day after. Staff very nice and helpful.
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The physios listen so well. Lovely and clean hospital. They need more handles around the hospital, for example to the lifts and to the toilets, due to walking difficulties.
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Not letting in partners due to covid. Staff were very friendly and very helpful
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Badger app is easy to use. Outstanding staff, always on time
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Great - staff should be paid more
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Really good clear information though the appointment process. Fab staff. Badger app easy to use, great information.
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Badger app is good - would recommend to all pregnant women. From appointments to scans was very clear and understand where to go.
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Had appointment and struggled to understand due to English not been first language. Was shown on the way out the interpreters office and was introduced to them.
colposcopy
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Great service . I supported my wife as her English isn't good. We was offered an interpreter. But there was no need.
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Love the badger app, has all in the information about my pregnancy. You can see all the information which the midwife has said.
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Staff are brilliant, very welcoming. Covid procedures very good.
Genetics
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I was a patient of another doctor a few years ago and they were an amazing consultant and staff. I'm now a patient of a different doctor and feel exactly the same as before. Amazing consultant & staff.
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My wife had bleeding often, one week from a cervix cerclage operation and we stayed in triage for 7 hours to be seen by a doctor. I believe there should be more quicker response for emergency cases.
Amazing staff, So friendly. Mind you be prepared to pay high parking charges.
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Had to collect medication - had to pay for parking and didn't have the option to collect from any other pharmacy
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Masks - to ensure that covid procedures are being followed as plenty of people not wearing masks or having them on their chins.
EPE department
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Average wait time has been 30-40 minutes
Confusing layout of hospital!
Staff generally friendly & helpful.
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Badger app - I've not been able to see the notes. Suggest that there is a phone number for advice to use the badger app.
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Would like to have more of an option to have different languages at appointments
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On time and staff are friendly.
Parking is a ball ache. Signage to the department could be better.
Baby clinic
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The doctor was very friendly and explained everything well, waiting times were reasonable at 30 minutes.
No parking, that was difficult, had to go to 3rd floor, wait 5 mins, then get car space
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Waited in canteen area while wife waited in the scan department waiting room. Which was empty. I couldn't understand as we are both in the same bubble.
Scan department
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Waited 30mins in the canteen area while wife waited in the scan waiting area. They had strict Covid rules. I was still able to attend the scan and watch my baby journey begin.
Scan department.
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Been waiting for 30 mins over the time for the appointment. My wife is in other waiting room. No information about how long we will wait I have parking to pay after this.
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They were able to provide a great quick service. I can't stand or walk for long.
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Was seen straight way and was out of the hospital within 30 mins. Very organized.
Baby Clinic
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Very good service. Staff gave great information.
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It was ok. Staff was good. May be a TV in the waiting area can be helpful if you are there for a longer time.
Glucose Tolerance Test
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My operation was at 7:30 am, I came nil with mouth and now they are telling me the time has changed to 2:30 pm. Its horrible I am starving.
Ward 8
It took a month to get an appointment and today when I am here they are telling me its rescheduled to next week list. Its horrible they can just send a text message saying about the cancellation.
I waited for 6 months to get this scan done. On the day it was quick & staff made me feel good.
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So far good. Lets see how they support me during final days of my pregnancy (still one month to go).
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Very friendly staff. Text reminders send.
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Parking charges are high. Bigger signs for departments can be more helpful.
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More parking needed. Good information on badger app.
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Friendly staff and whole service was very organized.
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Very quick service and very friendly staff.
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Really lovely and positive experience for scan.
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I was here for ultrasound, Early morning appointment, everything done in an hour.
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NHS was giving staff Covid Jabs. I come to hospital twice a week for my work purposes and I asked if I could have a booster. They were happy to offer Flu and Covid booster to me. Staff was very friendly and happy to help.
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Very helpful and kind staff. Flu and Covid jabs done in 15 mins. Thank you BWH.
BWH Covid Vaccination Hub
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Quite happy by the service & Information provided. It was quick appointment.
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It was a good experience. Waited for slightly long but I understand due to Covid the staff is trying to be more careful and it takes extra time.
Assessment & Birth Centre
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My gynaecologist is great. Excellent explanation & support provided.
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My experience was great. Every thing they did was brilliant.
Delivery Suite
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My experience was good. Staff excellent.
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Appointment went through fairly quickly and staff was great.
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No concerns so far. They have been very good in supporting.
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Very good staff. Parking is very bad.
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Arrived on time and was seen on time. It was my first appointment and the service was great.
Baby Clinic
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Badger app is very helpful. Just need to be updated regularly with the midwifes.
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Cost for parking is a problem. Staff very helpful and nice.
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Staff very good. Suggest to have more comfortable seats in ICU for parents and visitors.
Ward 3
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Fab experience, Staff was very good but due to Covid restriction wasn't able to take my Partner to the consultation.
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Very good experience.
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This is ok at the moment but there are some issues with staffing levels (short of staff). This effects patients experience and quality of care as there is not enough time to give a good level of care.
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It was ok, they treated me well. They gave enough time to me to talk about my health problems.
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It was very good and caring. The process went very good.
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Nice staff, Covid restrictions in place. Emergency appointment given same day.
Day assessment centre
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Good approach, Professional and Good timing.
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Really its very great.
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Very clean. We had a very good experience. Parking was nightmare.
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We were helped in everything we did. Very good.
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Badger App very good, great all appointments send through. Parking very poor.
Blood Test / Midwife
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All appointments were on time. The consultant was exceptionally good.
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This is my 4th visit, very happy with the support provided.
Birth and Assessment Unit
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Initially they told me that you have a cancer without doing proper tests and now they say you don't have cancer. Because of this poor communication I have suffered a lot.
They are very good, They pick up the phone and there correspondence with patients is very good.
Glucose Tolerance Test
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They are much better than other hospitals. The information & support provided was very good. The involve you in your treatment at every stage which is great.
Menopause clinic
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The waiting room is bit old fashioned they need to update it. I had to wait for 2 hrs between the two tests which was bit difficult. They should at least put TV over there.
Glucose Tolerance Test
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Our experience was very good. Staff great, appointment on time.
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Very good experience with lot of helpful advice & support.
Early Pregnancy Unit
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They have been very helpful and supportive.
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Very happy & satisfied by the service received from very friendly staff.
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The staff is very good & supportive with brilliant communication
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Quick, short & easy appointment. The staff is great.
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I was seen by a very nice staff member at the right time I was booked for.
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Staff is very helpful. Even if you have to wait they keep on informing you about the delay.
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Waited for 1 hr but was eventually seen. The consultation was good.
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I have just visited sperm bank, The waiting room looked outdated with old chairs and poor surrounding. They need to change that.
I am coming here since last 30 years. My suggestion is that all visitors should be LFT Covid tested before entering the hospital for every one's safety.
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This is my third visit here and I found them above average, better than other hospitals.
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This was my first visit to sperm bank. I was seen on time by very helpful staff. Set up of waiting area are bit dated, needs upgradation.
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They have served me well with lots of help, support and advice.
Birth & Assessment Triage
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Yesterday I had a baby boy and after the birth they send me back home because of Covid. I wanted to stay with my wife and son. I think its unfair.
Ward 3
They have taken great care of my wife. Always ready to & happy to help.
Ward 3
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Very good, quick and efficient service provided all the time.
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They said it would take 4 hrs for the appointment but I ended up staying for less then that, that's great.
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Simply they were beyond amazing.
Breast Unit
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I have been to all the wards of this hospital. Everything 5 star except ward 3, where some of the staff are very rude.
Very helpful and friendly staff.
Breast Unit
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Been in for over a week. Nurses are really nice but food and drinks are horrible.
Ward 7 - Floor 3
Very clean and tidy hospital with very good staff at each level.
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I am very happy & satisfied service user.
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Staff was good, appointments were on time. Only difficulty I faced was signposting lines on floor which were bit confusing.
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Excellent service and helpful team.
Baby Clinic
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Good experience so far. They listen and engage very well.
Day assessment Unit
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Very good service. My only concern is long waiting times.
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It was fast and quick. doctors were excellent.
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Staff are good and helpful. Tidy and clean waiting room to sit but most of the time waiting time is more than 2 hrs.
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Today was my first appointment and everything went well.
Assessment and birth unit
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Full support given with lots of information.
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Quick appointment with excellent team.
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Its always quick appointments in the morning. If you get one in the afternoon then you are stuck for 3 hours.
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Start to end everything good.
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Special care and attention given by helpful staff.
Baby Clinic
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Very long waiting times. They made me sit in the cafeteria to wait.
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Great service. Very professional and always very caring.
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First meeting was good, different options discussed by the staff.
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Good staff and excellent advice and support.
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Badger App is very good. Staff very helpful.
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Service was very good. Was not happy to pay for the parking.
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Care is very good but waiting times very poor.
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Excellent
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No problems
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Appointment time was 9:45 am but was seen at 11:15. Staff was nice and communication was good.
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Waiting time was over 45 mins and the partner was not allowed in the appointment.
Department : Baby Clinic
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They made me wait in different area from my wife. Both of us are from same bubble.
Department : Genetics
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I had problems in understanding English because I am Arabic but interpreter support was provided by the office.
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Very good communication.
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Car parking problems. Couldn’t get parking space which made me late for appointment.
Department : Baby Clinic
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Covid restrictions very good. Staff gave loads of information to both of us.
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Good communication and knowledgeable staff.
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No waiting, service was very good and great communication.
Day Assessment Unit
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Good Experience, transferred from QE directly.
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They are really fast. Fantastic service and friendly staff.
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Had to wait for 3 hrs for an appointment which made me late for next appointment.
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Friendly staff. Badger app is good but not a lot of information on it at the moment.
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Necessary Covid restrictions being taken seriously. Mostly clean (although tissues on floor in gents toilet). Staff friendly and helpful
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I understand Covid restrictions that’s why waiting in the café and once scan is done will join my wife for follow up with doctor.
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I could not wait with my partner because of Covid Rules. One should be able to wait with their partners.
Glucose Tolerance Test
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Mixed signals at front door with COVID instructions but inside a lot cleaner conditions.
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Took 45 mins to get a parking space and then waited for appointment for another hour.
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Good information and support provided by staff. Car park pricing is an issue.
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Brilliant staff and good communication. First time in the hospital and felt very relaxed.
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You can see many people not following Covid rules. Using Badger App It’s brilliant, Had no problems.
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Difficult to park so have taken Uber. Appointment was at 10:45am Seen at 12pm.
Good friendly and informative staff. Good customer service provided.
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Staff very supportive put me at ease.
Department : Glucose Tolerance Test
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Good fantastic staff and nice receptionist.
Department : Glucose Tolerance Test
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Receptionists at Antenatal ward are rude.
Badger App not helpful.
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Outstanding
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Brilliant staff but parking was bad.
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I am here to see my friend she is a patient here. I found the hospital very clean and tidy with helpful signage.
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I gave birth here few days ago, the support, help and advice given were very good.
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I have attended this hospital for scans many times and the service and support received is super.
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I was sent here from Leicester and found them much better then my hospital over there.
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Last year when I came here signage through out hospital was quite bad and confusing. But now they have improved it a lot more easier to find your way around the hospital.
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Much better than other hospitals I have been too. Staff is more engaging and supportive.
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Good information provided. Staff explained the whole process and what will happen.
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My appointment was at 8:30 was not seen until 11:30. Staff was friendly.
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Great service and communication was very good.
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Good information and on time appointment.
Department - Baby Clinic
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My previous experience at city hospital was not good. This hospital is far more better with helpful staff and good facilities.
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They are always good and give the right advice. Lot of support is available.
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I have had a very good experience. The staff is very helpful and everything went smooth.
Glucose Tolerance Test
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Good friendly staff.
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All the staff was very welcoming and helpful.
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Fantastic job. Better chairs needed in the ward as people have to sit for longer times.
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This is my second scan, first one was done in a very quick timely and nice manner.
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Everything is signposted in a very nice manner, Clean place with helpful staff.
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Everything was good this morning. Very happy with the quick response.
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Good help, support and advice provided in the clinic.
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Very efficient, put me at ease. Initially I was worried but have got me appointment for tomorrow. Answered my questions really well. I came with a lump below and they operated right away. They say they are looking for cancer but explained it could be something else. This has put my mind at ease.
Department - Colposcopy
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Loved the new badger app for pregnancy. Given great information. Had a lovely midwife.
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Sons been in intensive care for 4 weeks. The service has been really good and appreciate all the support that the staff has given.
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Waited for one hour for scan which delayed other appointments in the hospital. Staff is good.
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As always my experience of this hospital is very good. I was born here and all my children’s were born here as well.
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Badger app is really good. Given loads of information from midwife.
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Usually a stress free experience, although waiting for an hour and a half for 20 week scan. Allowed up to 4 hours for the appointment just hope we get seen before my Mrs empties her bladder completely. Keep up the great work, Thank you
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I have given a semen sample and found it very weird but staff was very friendly.
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Apart from small café and limited parking, everything is great.
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Staff and services are excellent.
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Its waiting time for getting test results which frustrates you. Otherwise fine service.
Staff & services are very good, no need for Improvement. Thank you
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100 out of 100 – excellent so far.
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Staff is lovely and engaging.
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I am here with my wife and so far everything has gone well.
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I am happy by the care provided.
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Good friendly service.
Department - Early Pregnancy Unit
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Find the whole service well organized. Staff nice and reassuring.
Department - Colposcopy
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Lack of information which kept me in the loop. Appointments were always on time and staff are really friendly.
Department - Baby Scans
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Better public transport links to hospital needed. It is difficult to reach hospital by bus with pregnant Partner.
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They have provided good and timely service to me. I have noticed that people (Relatives) are coming without LFT. Please inform the people in advance by letter that patients, cares and relatives need LFT before coming
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Need proper signposting for pharmacy. Otherwise good.
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More and cheaper parking will make patients experience much better. Once inside hospital everything is above average.
Department - Triage & Assessment Unit
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Overall I have received excellent service from everyone. Only issue I had was my son when born was in neonatal unit and no one told me that I can go and hold him and spend time with him over there.
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Good experience and great support provided.
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Excellent Staff
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My experience of this hospital has been fine.
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Waited for 45 mins last week for appointment at the Genetics Department
We asked for the buzzer to be provided for waiting outside of the waiting room but they didn’t give us one. How can we wait without buzzer.
With Covid bigger café is needed for carers & relatives. Other services are good.
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From the time I entered to time I am leaving, I was provided super care by the staff.
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Last time we came they didn’t let my partner in with me which was horrible as I was in pain.
It has been a good experience for me every time I come here.
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The staff at the reception of the radiology ward is very rude and non-supportive.
We came for 20 week scan last week & requested for female staff they rebooked it for this week, we came today to know there is no female available even today. Receptionist was very rude.
I have been so happy with the care in the maternity department. My community midwife has not contacted me since iv been pregnant but the hospital have stayed in touch with me, made me regular appointments and really made sure iv been looked after. I couldnt ask for more. I chose to have my baby here this time due to the lack of care at a previous hospital when giving birth and I am so pleased with my decision.
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Appointment went as planned with clear communication. I have driven for one and a half hour to reach the women hospital. Staff are so friendly.
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Really good, helpful and caring. When you go for an emergency scan the people at the front are not always clear about directions. But the letter I received is good in explaining directions.
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Badger app is not really informative as the book. It just says i.e. 28 weeks bloods, no address is given and you spend more time looking around. It needs to be more specific i.e. blood test and about location & ward where to go.
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More communication needed with Scan department and midwifes, as I keep getting random appointments without knowing what they are for.
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Need to have more communication about the Badger app with the midwife. Been asked to use app but midwife doesn’t upload info.
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Very easy to find. Parking was a problem.
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During the previous scans we have experienced significant delays. On one occasion we waited for nearly 5 hrs to have a scan. As a result working day wasted- significant loss of income.
Appointment time was at 11:30, still at 12:30 not seen.
Its not easy to find the right place you need to go. The info on the letter is different. Was looking for blood test and was send to first floor, which is not right place for blood test. The care has been good.
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Great cleaning in place – Covid friendly. Was very pleased with the Covid procedure which made the hospital mess a lot more at ease. The whole procedure was very clear with clear information from letter to appointment.
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Very poor. Appointment times are almost irrelevant and always a wait. Usually even longer for antenatal. Impossible to try and build in around work.
Badger app is not great because there is very little information about it.
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Staff has been brilliant, this was my 6th scan.
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Receptionist was very rude due to request because we wanted female scanner. They only have one female scanner and she wasn’t available. They were short staffed that day.
Only seen midwife a handful of times and midwife hasn’t kept up the communication with us.
Good communication. The whole service flowed smoothly. The covid restrictions can be a pain but understand.
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Don’t have words to tell you how good they were. Best place to give birth.
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Not very happy with long waiting times for everything.
Radiology Department
They take ages to do things. Long waits with full bladder is difficult.
Day Assessment Unit
Better communication between different teams would make patients experience smoother.
Department : Endoscopy
My wife had a miscarriage and was supported and helped by the staff in an excellent manner.
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Quite happy by the service provided.
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Just came to see my sister and am very happy to see the very high level of care & support delivered by the team.
Department : Ward 3
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Thumbs UP – great staff.
Department : Triage
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This is my second visit and I am quite impressed with the standard of cleanness.
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Generally ok, but I have had couple of issues and complains with them. They resolved it very quickly.
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As compared to other hospitals they provide better care & support.
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Apart from long waiting time everything was good. Today I have spend 3 hrs here.
Limited parking, It takes lot of time. I have spend 35 mins to park a car today.
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No volunteers or reception staff. Its very difficult to find your way around hospital.
Elderly people and people who can’t read English need support of volunteers and reception staff, which is missing here.
From midwife to consultant all of them are very helpful and supportive.
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I am having a baby here but they can’t access my health records which is very strange.
This hospital has always been good.
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My experience today was ok. Last week I waited for 1 Hour.
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Exceptional experience – very good.
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Their timing is very good. No waiting straight into consultation.
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Apart from parking everything else was great.
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Badger app really good and all the result are brilliant.
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When trying to re-book / cancel a hospital appointments from home more information & communication is needed about who to contact at the particular department, it will save lots of time spend on phone by the patient.
All staff & services excellent.
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Very satisfied from the service received
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Fantastic service, very happy with how the staff treated her.
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Very caring staff, helped me a lot.
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Very happy with everything over here.
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All sorted in an hour (Blood test and consultation). That’s good.
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Services and staff very good. Only thing I need is more vegan & plant based options in food.
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I have been always treated well over here.
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This my third time here and I am very highly satisfied by the support provided.
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The parking is very poor outside hospital.
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I feel the department is severely understaffed and have experienced first hand how this can have major issues with the care you receive.
Service was good but had to wait for over 30 mins for my appointment. Car park prices are very expensive.
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Very patient and well informed midwife and consultants. Helpful advice on injections and medication. Unfortunately long waiting times on visits.
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I am very happy by the care and information provided by the doctor.
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Very good information and support provided. Covid safe place with plenty of masks and sanitizers.
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Staff good but long waiting time.
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I love it here. They are always great.
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My experience has been good. All appointments and scans on time.
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Long waiting time to be seen by the consultant.
Everything was good, apart from 30 mins wait for scan with full bladder.
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Good staff and support provided during COVID19.
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We are very happy by the service provided.
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Very efficient team of professionals.
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Very good support from the consultant. Excellent treatment explanation with lots of questions answered.
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Great support provided at each step of my treatment.
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This time my experience is ok but back in 2020, I had a very bad experience. More communication and patient involvement can make things much better.
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I was fully supported by the staff and provided best services.
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We were treated so wonderfully this week, We can not praise the team Enough, They went out of there way to help my wife, And a credit to the good name of Women's hospital,
Hi John, thank you so much for taking the time to record such lovely feedback. We are so glad to read that you felt the care was good, and that you were all treated wonderfully. If you would like to share more details, for us to share with the staff involved, then please do contact our PALS team at bwc.pals@nhs.net - who can assist you in ensuring the relevant staff are made aware. Positive news and compliments are always lovely. Thank you! Kind regards, The Patient Experience Team
I had a good experience with the assessment but I had a terrible midwife.
Hello, thank you for sharing your feedback. We are glad your experience was positive, however if you wish to discuss your concern with the midwife you had further, then please do contact our PALS team via their email - bwc.pals@nhs.net. Thank you. Kind regards, The Patient Experience Team
Uterus rupture due to poor patient care resulting in disabled child. I was not listened to and it was not recognised that I was experiencing a rupture despite me telling staff and it being in my records I was at risk. Emergency section should have been carried out much earlier.
Hello, thank you for taking the time to record your feedback. We are so sorry to note that you feel you were not listened to, and that your experience was poor. We would be keen to support you here, and would encourage you to contact our PALS team, their email is bwc.pals@nhs.net. We hope to be able to assist you further soon. Kind regards, The Patient Experience Team
Very good service received during COVID.
Thank you for recording your positive feedback. It is always good to read when a patient has received good care, and we are so glad that COVID had not impacted this for you.
Kind regards, The Patient Experience Team
Received good support and care pre and post-pregnancy.
Thank you for recording this lovely feedback. We are so glad to read that you received good care, both pre and post pregnancy! Kind regards, The Patient Experience Team
Today at 16th of July I've had an appointment at antinatal department at 10.45am I have arrived about 5 min early and I had my 1 year old baby in pushchair with me. I've been stopped by black security man who started questioning me why I've come, what for and which department , so I answered where I'm going. FIrstly,I wasn't comfortable to talk to the man at the entrance to the women hospital as it is, him makes me feel so much down,secondly, I'm very unsure that the stuff is trained right that man is obviously overtaken his position of security him is very loud and rude, him informed me that basically him won't let me inside because of my baby and it is new rules. If it is new rules nobody informed me about changes by posting my appointment, last time I was also with my baby because my husband at work and I don't have nobody to babysitting my child. At the same time everybody passing in with their partners, visiting relatives and I'm not allowed inside with my child, why? Why my child is very dangier for a public anybody could answer? We don't have any symptoms of Covid.It was very hot day today and that man kept me outside for 40 minutes so I missed my appointment. I have been seen later after I called myself to the antinatal department but my day was ruined. Absolutely bad experience, horrible day.
Gynae dept. Good service at first but then it became diabolical. I was neglected for over 2yrs. Left on an injection without monitoring which caused osteoporosis, supposed to be sent to a specialist team in London but nothing has came of it. They never return calls when voicemails are left, an open complaint took almost a year to deal with, again I was repeatedly ignored when I tried to get in touch about it and I was forced to contact the CCG to get the hospital to reply, nothing came of the complaint and meeting we had there, the consultant sat on his phone throughout it. I don’t feel I was listened too and again I’ve not been seen for the past 2years since. I’ve had to go through my bowel consultants at the QE to get seen at the Women’s oasis clinic again urgently.
Hello. We are so sorry to read of your experience at BWC, and that you felt you were not supported previously when you contacted to discuss your complaint. We would be really keen to speak with you further regarding this, and PALS would support you throughout. Please do contact them at bwc.pals@nhs.net. We hope to be able to improve your experience significantly. Thank you. Kind regards, The Patient Experience Team.
Still waiting for treatment for stage 4 endometriosis or even a decision
Thank you for recording your feedback. We would be keen to support you further if you are still awaiting treatment. Please do contact our PALS team, and they can assist you with your concern - bwc.pals@nhs.net.
Thank you. Kind regards, The Patient Experience Team
I am having antenatal care the Birmingham Womens Hospital, and would say all the doctors, nurses, midwives and other clinical staff including radiology have all been excellent. They are friendly, knowledgeable and made me feel safe and supported throughout. The administration however is terrible, and really lets the service down. For my 20 week scan I received notice on a Friday that my scan appointment was on the following Monday (i.e. less than 1 working days notice to be able to tell me employer I needed time off). I have found them very unhelpful when I called up to chase the appointment booking and this has happened for multiple scan appointments. The appointments have gone ahead, and as I mentioned above, all the clinical staff are great, and I'm overall happy with their care, but the frustration and stress that the poor admin adds to the experience does make me mark the service down.
Hello! We are so happy that you have had good experience with the antenatal care at Birmingham Women\'s Hospital. However, are saddened that the administration have not been well received. The team are aware of on-going issues, and are making changes in order to improve this communication. If there is anything further you wished to share regarding this concern, then please contact our PALS team at bwc.pals@nhs.net - and they will happily assist you further.
Thank you. The Patient Experience Team
Whilst the consultation was really friendly and professional the procedure I had was absolutely painful
I was not offered adequate pain relief before procedure even though I informed team of what I normally had
Tried to discharge me with no feedback on surgery or what actually happened or next steps. Most staff super lovely but legit concerns about how it has got a BGSE status where you rarely get to speak to anyone that understands the basics of endometriosis. Lied to about the speciality of my surgeon when it really mattered. Would have been told nothing at all about next steps if I hadn't had to ask several times. Waste of time and pain.
Thank you for taking the time to leave your feedback. We are sorry to read that you have had such a negative experience at our hospital. If you would like your concerns circulated to the team or need to discuss them in further detail, then we would strongly advise that you contact the Patient Advice and Liaison Service (PALS) - they will be able to help you action these. bwc.pals@nhs.net. Thank you.
Best wishes, The Patient Experience Team
My partner and I are undergoing fertility treatment and it's quite an emotional time for us. Understandably, due to the pandemic we were unable to attend many hospital appointments together. However, one such appointment was the first appointment with the doctor, where the doctor required personal details of my husband, so after explaining this to the receptionist and much debate we were allowed to attend together. Our last appointment was on the 18th May (one day after restrictions lifting) and I thought surely after further restrictions having being lifted, I could attend this appointment with my husband and we can support each other at this very important time in our lives. However, once again we were not allowed to attend together. I cannot understand how we as a society we have open up cinemas, restaurants, bars - relaxed most indoor activities but I cannot go to visit the hospital with my husband and attend our fertility appointment together! The government recent lifting of restriction was based on meeting 4 agenda points and only once they had they would lift restrictions. The conditions, according to the government, has been met, but why not for fertility centre patients? How long is this going to go on for?
Thank you for taking the time to leave feedback on your experience at BWH. We are sorry to read that you felt yours was not a good one overall.
We appreciate that this is an incredibly important time you for both, and understand the impact of the restrictions on partners not being able to be there as fully as they were in the pre-pandemic past. We want to do all that we can to support you during this time but we must also balance this aim against the need to ensure the safety and well-being of all at the hospital, and it is because we are a hospital that we will be one of the last places where social distancing is fully lifted.
The trust are working incredibly hard to put measures in place throughout the hospital to find ways to ease these restrictions. We face challenges in achieving this, and our old building - with small consulting rooms, limited ventilation and the increased risk of transmission- are all considerations in our decision making and what is practically possible. On top of this, BWH still have to base our response to visitation and its policies on the governments guidelines.
We would encourage you to regularly visit the BWH website for visiting updates as it is constantly being reviewed: https://bwc.nhs.uk/womens-hospital-visiting
Best wishes, The Patient Experience Team
Tommy's offered me early pregnancy scans and helped me to get my prescriptions. Overall a good team work and friendly staff. Would recommend this to everyone
Thank you for taking the time to leave such lovely feedback. We are so glad to read your experience was a positive one.
Best wishes, The Patient Experience Team
Excellent care on Ward 8 recently.
I accessed fertility support through this service. I felt that the service was dismissive of my same sex partner (Both female) when discussing our family planning options
Swift and surprisingly unaffected by covid apart from safety protocols like waiting room chairs spread out along corridors. Three appointments, all on time, lovely staff.
During my stay at Birmingham Womens Hospital I noticed how the midwife assigned to my ward showed preferential treatment to the white patients on the ward. I was treated very differently compared to them and the midwives were trying to encourage me to go home despite showing signs that I was in labour. Due to the lack of care I nearly gave birth in the hospital bath tub I was refused entry to the birthing center despite the fact that this was part of my birth plan and I was rushed to the delivery suite only 14 minutes before my baby was born. I gave birth alone without my birthing partner without pain killers for a large majority of my labour I was told to go into a bath tub and 'flick water' on myself to alleviate the pain despite stating that I wanted to use gas and air and pethidine in my birth plan. I gave birth alone not because of the pandemic but because of the racist attitude of the initial midwife that I had at my ward. She evidently shared her views with the midwife who took over and as a result my signs of labour were ignored. No woman should experience what I experienced and the statistics that Black and Asian Women are more likely to lose their babies or even die during child birth is not surprising. I have read other reviews about this hospital and a lot of positive reviews come from white patients whereas ethnic minority patients report that they are ignored, symptoms are trivalised they are spoken to in a rude manner and health concerns are neglected some have lost their healthy babies as a result. This needs to addressed by the hospital promptly as women are not getting the service that they deserve. All women regardless of their skin colour deserve to be treated with respect and dignity during their pregnancy not just during labour but during all contact they have with staff at this hospital.
Really good experience. Nurses and staff very friendly and attentive. Anaesthetist and surgeons were brilliant. Great communication!! Thank you so much to everyone
Excellent
Thank you for taking the time to leave this positive remark! It is lovely for the trust to be rated so well.
Best Wishes, the Patient Experience Team.
Awful Left in my own urine for over 36hrs, bullied n coerced into doing stuff I physically couldn't do causing alarm n distress, invalidated by staff, discharged so weak I could not hold my body weight or keep food/fluid in (was in for five days), and mocked by floor staff
I had a biopsy, scan and blood tests for ovarian cancer almost 8 weeks ago. I have called twice now and asked if I could have the results only to be told they are sure 'no news is good news'. It might be, it hopefully is but I would really like confirmation!
Thank you for sharing your feedback, please do contact our PALS team at bwc.pals@nhs.net and they would be glad to assist you in seeking these results and a further update for you. Thank you again, the Patient Experience Team.
Staff very pleasant and chatty and explains and answers questions regarding appointment.
Staff very pleasant and chatty and explains and answers questions regarding appointment.
Thank you for taking the time to share your feedback about our staff, we're so pleased you had a positive experience with them, and they were able to answer your questions! Thank you again, the Patient Experience Team.
Whilst giving birth I encountered good and bad. The experience was marred by covid as you would expect, but I do feel there could have been improvements. Like, having a nurse wait for me whilst I went to the loo to get a urine sample after being in triage when my waters broke (with blood). I was given a pot, told where the toilet was, came out and more waters broke with me stood right outside the midwife station, with them in having a laugh and me stood in the hall dripping wet feeling humiliation and embarrassment. I had to call to them for some help. Similarly being told my first birth of "roughly 6 hours but I'm not sure cos city sent me home, and didn't want me back even though I was pushing, then realised I was fully dialated, then made me push for another 3 hours before realising my baby was stuck and back to back and forceps birth" wasn't "quick", which I still maintain it was, wasn't very helpful whilst in labour with contractions. The same midwife also asked me how far apart my contractions were...which I didn't know as I wasn't timing them, but concentrating on breathing through them. I still don't understand why my husband couldn't come into triage. I was in that room for 3-4 hours on my own....really what is the difference between me on my own and me and my husband? If we were both tested? Which we weren't as he wasn't allowed in until I was 7cm 3 hours later. I understand he couldn't come on the ward, but he was allowed in to the room I was in for the birth....I just don't see the difference. And the negatives of not having him there, to me as a mum, outweigh the possible risks. Also, the midwives kept telling me that someone would be in to put a cannula in....they never did and I had to ask for water as I was thirsty. I didn't feel very dignified throughout that first part of my labour. They did listen to the fact I laboured at home in the bath with my first and so got me a bath on ward one. And then left me to it for 2 hours. Not once did anyone check on me in that bathroom. Which considering I told them I laboured quick and wanted the hot bath....and they knew I was there...anything could have happened to me. At the time I was grateful for it though and just cracked on with the labour. If it had been my first I'd have been terrified though. The actual birth I was scared of being a repeat of my first and emergency forceps, but the one midwife in the room with us kept me calm and was amazing. Even when my baby needed recuss breaths due to the cord wrapped round his neck, she was calm and so was everyone she called in. I felt things got explained and we weren't in danger. Overall I'd choose the hospital again, but I do feel things need improvement. I know covid is a big thing, but so is having a child! And it can be traumatic and things can happen very quickly and change quickly. Having a birth partner the whole time would have been a million times better for me. And that's as a second time, fairly chilled out mum.
Thank you for taking the time to share your feedback, we appreciate that you indicated ways in which you felt your experience could be improved. Sorry to read your birth experience could definitely have been a better, however we appreciate that you took the pandemic into account when writing your review, and we are glad that overall you would choose our hospital again.
If there is anything you want to further share, or circulated to the department, then please do contact our PALS team, they can then help action this for you, if this would be of use, you can contact them at bwc.pals@nhs.net.
Best Wishes, the Patient Experience Team.
I have been referred to the Women's by my GP for Mirena coil change. Due to other clinical needs I have to have this done at the hospital instead of the GP. In previous years this has taken place in good time. I have now been waiting for over a year to have the Mirena changed which means I still have a Mirena that is not effective as contraception and do not have any indication when I can have this changed. I understand the current and extreme pressures on services, but risking women's health, potential unwanted pregnancy, other complications will mean health issues for many women that could have been prevented.
Thank you for taking the time to share your feedback. We are so sorry to hear that you have been waiting such a long time to have your Mirena coil out.
We would strongly encourage you to contact our PALS team, they can then help action this as soon as possible for you, and you can discuss your experience in more detail, please do contact them at bwc.pals@nhs.net.
Best Wishes, the Patient Experience Team.
Was denied information and treatment options for hysteroscopy procedure. Was told G.A sedation no longer used as was deemed unnecessary. Was denied any choice available and pressured into outpatient procedure on the day.
Thank you for taking the time to share your feedback. We are so sorry to hear that you had such a poor experience when coming in for a hysteroscopy procedure. We appreciate that the procedure can be painful. We do have very detailed patient information leaflets for pre and post hysteroscopy procedures, explaining the options of General Anaesthetic and Local Anaesthetic along with the pain relief available. The hysteroscopy waiting room also has information as a sign post sharing that you can also change your mind about your chosen pain relief if needed. Our staff are always on hand to share your worries with, and reassure you, and we are sorry you felt you could not discuss your options with them.
If you would like to speak to our PALS team for more information or to discuss your experience in more detail, please do contact them at bwc.pals@nhs.net. Best Wishes, the Patient Experience Team.
In February I gave birth at Birmingham women’s hospital. I started my labour on the midwife-led unit and due to foetal distress was transferred to the delivery unit to give birth. My baby had a dropping heart rate and meconium in the waters. The midwife who transferred and stayed with me for the birth was amazing but the hospital was noticeably short staffed and very busy. It took a long time for a doctor to be present for the assisted delivery and then same afterwards for me to be stitched. The staff discussed those other emergencies needed to be attended to and while remained calm it was obvious that we need more staff and better conditions. I was lucky as there were no complications.
Thank you for taking the time to provide such detailed feedback for us, though we are sorry to see you had to wait to be joined by a doctor for your delivery. We're pleased to know that the midwife who took care of you was so reassuring and supportive, taking the time to provide the service we all strive to provide for our patients. We are always working hard to ensure all of our patients are well looked after, and thank you for your suggestion of more staff needed to improve on things. We are very glad to know you went home well, and wish you all the best in the future. Best Wishes, the Patient Experience Team.
Pre natal care was excellent.
I had a C Section - horrific. I picked up an infection - post natal care horrific.
Was transferred to a hospital over 30 miles away but was forced to go.
C Section went wrong - my children weren't breathing properly and they were not considered ill enough to stay at womens. I did not want to go to the other hospital but had no choice - so I was far away from family and friends and this meant I couldn't bond properly with my children, as I was trying to breastfeed.
My control over my own body and that of my children was taken away - I felt dismissed as though I didn't matter.
This is making us consider not having any more children - I would need specialist care if I did because of my health issues. The thought of being shipped off again is not worth it.
Care was excellent before C section.
Thank you for taking the time to share such important feedback with us, we are sorry that you had such a difficult experience, and would suggest that if you would like to further discuss your experience, and explore the opportunity to have a Debrief or speak with our PALS team, please do email them at bwc.pals@nhs.net. We are sorry that we did not provide the service we aspire to give to all our patients with you, and we wish you all the best in the future, and hope should you need our Trust again, we can provide a much more improved experience. Best Wishes, the Patient Experience Team.
Nothing negative to say - Good care and treatment . I prefer coming here than my GP. Much more understanding.
Thank you for sharing such positive feedback - we're so pleased to know we have offered a supportive and reassuring environment for you when you come in for care! Best Wishes, the Patient Experience Team.
No complaints at all- staff really good and everything ok. I have come every 10 weeks and have no problems - treatment explained well.
We're so pleased to see that you have no complaints when coming into the Trust, and that your treatment is explained clearly for you. Thank you for sharing such positive feedback! Best Wishes, the Patient Experience Team.
Hospital is really good and felt really safe here and safe for my baby- I gave birth recently to little girl. Good facilities- my other daughter was born in Barcelona but I Prefer It here at the Womens Hospital. Hospital is clean and tidy. This is the best hospital.
Thank you for taking the time to share such lovely feedback about your experience, we're so glad to see we were able to provide great facilities and such reassurance when you came in. Thank you for such a kind compliment about our Trust! We wish you and your family all the very best. Best Wishes, the Patient Experience Team.
Breast clinic today - which has been fine. Staff OK. Needed coins for parking- change machine out of order. Could have had a big sign up saying no change given- go to the cashiers- cashiers don't open until 9am. Our appointment was at 9 so this was closed.
In December care wasn't as good- pregnant women waiting for days to be induced- I was an emergency so got induced quickly- staff were good overall.
Hospital pharmacy- I had too many tablets so took them to the boots pharmacy- they wouldn't take them. told me to take them to another pharmacy- not good enough.
Staff and midwives were really good overall. Its the little things that put you in a bad mood before even getting to the appointment.
Thank you for taking the time to share your feedback about your experience at Birmingham Women's Hospital, though we are sorry you did not have a great experience at the pharmacy. We will share your feedback with our team to remind them that all our patients deserve friendly and helpful service. You will be pleased to hear that our change machine is now working should you ever need to use it again. We are pleased that you felt the staff during your delivery took care of you well. Best Wishes, the Patient Experience Team.
Really nice hospital- care good- staff are friendly- I've only been an outpatient so far but everything is ok.
Thank you for providing such positive feedback to us - we're really pleased you have received great care from us thus far! Best Wishes, the Patient Experience Team.
My second visit to the hospital and everything has been ok with no problems. good staff and the hospital is clean and tidy.
We're so pleased to see that the hospital has been clean and tidy on your visits, and that our staff have provided a good service, thank you for sharing your positive feedback to us! Best Wishes, the Patient Experience Team.
Very good. Staff really nice. Student’s doctors are not the best. Could be better and new doctors don’t seem very confident or knowledgeable. Prefer to be examined by the doctor or nurse who have years of experience.
Thank you for sharing your feedback with us. We encourage our student doctors to be involved, as this is the way they learn best, however, we are more than happy to have any of our patients share that they would rather be seen by a more experienced doctor - please do share this when you next come into the hospital, and we will ensure you are well taken care of. Best Wishes, the Patient Experience Team.
Staff good and friendly. Treatment explanation well. Parking is far too expensive.
Thank you for sharing your positive feedback about our Trust with us! We are happy to see you had your treatment explained well. We are sorry that you found the parking to be too expensive, and we do encourage our patients and families to travel by public transport if they are able. Best Wishes, the Patient Experience Team.
Mom’s experience was very satisfactory. The doctor who saw her was very pleasant and listened to what was best for her. She was pleased with the instructions of what was the forward plan, and the receptionist were all very pleasant too. The opportunity to find parking was very stressful. The disadvantages point was that the clinic is only held on Friday, obviously very busy day.
Thank you for taking the time to share such positive feedback, we're so pleased to hear that you felt your mum was well taken care of, and that the doctor listened to her. We know, however, that clinics on a Friday can become very busy, and are always looking for ways to improve this where we can, with extra staff and clinics whenever we are able. We hope that our service continues to be positive for you, and for your mum! Best Wishes, the Patient Experience Team.
Good experience of hospital. Was in here for two hours but was expected. Staff were good and treatment explained well.
Thank you for your feedback, and for your understanding about the possible delays that do, unfortunately, occur. We are always looking for ways to improve on this, but always appreciate it when our patients and their families understand. We're pleased to see that the staff were able to provide a good service, and that you felt your treatment was clearly explained. Best Wishes, the Patient Experience Team.
No issues, good care, treatment explained well. Clean.
Thank you for providing such positive feedback about our Trust! We hope we can continue to maintain this level of service and cleanliness for you throughout your visits. Best Wishes, the Patient Experience Team.
Experience has been good and helpful. Clean and friendly, one the best hospitals in Birmingham. Expecting triplets, care has been great.
Thank you for sharing such lovely feedback about your experience with us! We're so pleased to see the care you have received has been so positive. We hope we are able to continue great care for you and your triplets. Best Wishes, the Patient Experience Team.
The parking is horrendous, took over half an hour to park which than made me late for my appointment. However I ended up waiting to be seen anyway. So all in all it was waiting and more waiting. Very disappointed. The care received was good though & the hospital is clean.
We're so sorry to see that you struggled with parking, and that it meant you were late for your appointment. We encourage our patients and their families to try and use public transport when coming to the hospital, as we are aware of the difficulties with parking availability, alternatively, we encourage patients to leave plenty of time to find parking, but we know this is not ideal. Thank you for sharing such positive feedback about your care, however, and the cleanliness of the hospital. We hope that should you need to attend again, we are able to provide the same level of care. Best Wishes, the Patient Experience.
Very good. Really caring staff. Never had a problem. I was an inpatient and was treated very well. All my care was good. I was catered for with halal food but it could have been better.
Thank you for taking the time to share such positive feedback. We're so pleased to see you have always been well taken care of. We have been taking steps to improve our food provisions, including the variety of healthy food on offer, and halal foods. We hope that should you come in to see us again, you will see our improvements! Best Wishes, the Patient Experience Team.
Only been here once before & today and had no issues. Lovely staff & treatment explanation well.
Thank you for sharing your positive feedback on your visit to our Trust, we're really pleased to see you were well looked after, and your treatment was explained well. Best Wishes, the Patient Experience Team.
Quick turnaround between appointments. Appear efficient but awaiting surgery, so time will tell. Very friendly staff and consultants.
We're so pleased to see that you had a quick turnaround between appointments, and that you felt we were efficient with your treatment, we hope we continue to maintain this level of service when you return to us for surgery. Thank you for taking the time to provide your feedback, we're really pleased our staff were friendly, too! Best Wishes, the Patient Experience Team.
Have been coming to Women’s Hospital for scans. Find that it’s a good service. Been looked after well.
Thank you for taking the time to share your feedback of your experience at Birmingham Women's Hospital. We're so pleased to see that you have been well looked after, and have received good service. We hope it continues for you. Best Wishes, the Patient Experience Team.
Very good service that looks after the patients with care and consideration.
Thank you for taking the time to share your feedback of your experience at Birmingham Women's Hospital, we're so pleased to see you received great service with care and consideration from our staff. Best Wishes, the Patient Experience Team.
Really good doctors moved to this hospital from Coventry and very pleasant & helpful. Really happy.
Thank you for taking the time to share your feedback of your experience at Birmingham Women's Hospital, we're so pleased to see that we have provided such good care since your transition from Coventry. Best Wishes, the Patient Experience Team.
Really nice and pleasant service received so far
Than you for taking the time to share your feedback of your experience at Birmingham Women's Hospital, we're so pleased to see that your experience has been positive with us, we hope it continues! Best Wishes, the Patient Experience Team.
Long waits - running late. 45 minutes after the appointment time I was seen.
Staff are nice and pleasant
Thank you for taking the time to share your feedback about your visit to Birmingham Women's Hospital. We are sorry to hear about the delay to your appointment, however, and we hope that we are able to improve on this the next time you come in to see us. We are so pleased to see the staff were friendly and pleasant, though. Best Wishes, the Patient Experience Team.
Really happy with treatment although waiting times could be better and parking is very expensive especially when I have to wait around for ages to be seen.
Thank you for taking the time to share your feedback of your experience at Birmingham Women's Hospital. We are so pleased to see that you were happy with your treatment, though we are sorry that you found the parking expensive. We encourage all of our patients to try and use public transport as much as they can, though we understand sometimes this is not possible, and apologise for the inconvenience. Best Wishes, the Patient Experience Team.
I am pregnant so that this is my first visit to BWH but so far everything has been fine.
Thank you for taking the time to share your feedback of your experience at Birmingham Women's Hospital. We are so pleased that so far in your journey you have been well taken care of. Best Wishes, the Patient Experience Team.
3rd visit to hospital always see quickly with no issues.
GP did not have my injection, but hospital sorted it out really quickly.
Been waiting 12 months for an operation which is not very good - Having injections in the meantime.
Thank you for taking the time to share your feedback of your experience at Birmingham Women's Hospital. We're so pleased to hear that you are always seen quickly, and that we were able to assist you with your injections. We are so sorry about the delay to your surgery, we are hoping to improve on this situation as soon as possible. Best Wishes, the Patient Experience Team.
Happy with care received - care is ongoing
Cannot fault treatment received
Communication good - Returned calls really well.
Thank you for taking the time to share your feedback about your experience at Birmingham Women's Hospital. We're so pleased to hear that you were happy with the care you received, and that our communication was good for you. We hope to continue to provide this level of service for you should you return to us again. Best Wishes, the Patient Experience Team.
Antenatal clinic - very inefficient
Always have to wait 1-2 hours after appointment time for ultrasound scan. Needs to be more sonographers/ less patient booked.
Also when awaiting Dr review after scan long waits - should be more Drs to review patients
Each appointment taken 4-5 hours of time when could be much more efficient for staff and patients
Thank you for taking the time to share your feedback about your experience at Birmingham Women's Hospital. We're so sorry to see you did not have a good experience, and had a delay in being seen. We hope to improve on this as soon as we are able. Best Wishes, the Patient Experience Team.
Really good experience – no problems. Nurses are really nice - 3rd experience here - always good.
Thank you for taking the time to share your feedback about your experience at Birmingham Women's Hospital. We're so pleased to hear you have had good experiences with us, and that you have never had a problem, we hope that continues should you return to us! Best Wishes, the Patient Experience.
I am happy with all the nurses at the hospital. I like the report of the scan.
Thank you for taking the time to share your feedback of your experience at Birmingham Women's Hospital. We're so pleased the nurses have looked after you well, and that your scan report was satisfactory. Best Wishes, the Patient Experience Team.
Really well looked after, can’t fault the hospital.
Thank you for taking the time to share your feedback about your experience at Birmingham Women's Hospital. We're so pleased to see that you were well looked after, and could not fault the care provided. Best Wishes, the Patient Experience Team.
Very satisfied and happy from high level of service received. Only suggestion is to have a free water fountain at or close to main reception area. Also free Wi-Fi for visitors will help in passing long wait before appointments more productive and useful for some.
Thank you for taking the time to share your feedback about your experience at Birmingham Women's Hospital. We're so pleased to see you were very satisfied and that the service provided to you was high. We can also share with you that Wi-Fi is available when on site, and if you ask a member of staff should you visit again they will be able to assist you logging on. We will share your feedback about the water fountain to the wider patient experience team as a suggestion - thank you! Best Wishes, the Patient Experience Team.
They need to improve their appointment allocation system. Most of the time telephone line is busy even if you get through operator have no or little knowledge of issues. Better trained and professional team is needed for managing appointment system.
We are so sorry to hear that you struggled to get through to our teams, and that we were unable to help you when you spoke with our appointment team. We have been updating our appointment system, and the way we respond to callers, and hope that this will be reflected in the future. Best Wishes, the Patient Experience Team.
We came to triage at 10 am and still waiting to be seen it’s 1:30 pm, My wife is in pain but no doctor available, no information provided by reception staff. I think they are short of staff at all levels.
Thank you for sharing your feedback with us, though we are sorry that you had such a delay when waiting to be seen. We are always working hard to improve our waiting times, and hope that should you need to come in to see us again, we will be able to provide a swifter service. Best Wishes, the Patient Experience Team.
I have been a service user for many years under gynaecology. I feel the mannerism and approach of clinical staff is very insensitive. Having an illness which is of a very sensitive nature, the approach and listening skills of consultants and lead nursing staff are appalling. I have had several operations. On two occasions the operations that I was booked for, the consultants were not even aware of what surgery I was there for. Suffering from incontinence and having lost all confidence I just got passed from consultant to consultant and got spoken to quite rudely.
Thank you for taking the time to provide detailed feedback as to your experience with us as a Trust, though we are so sorry to see that you feel you have not been treated with sensitivity and dignity. If you would like to speak with our PALS team about this issue, they would be happy to help and you can email them at bwc.pals@nhs.net Please do not hesitate to contact us, as we are always keen to improve our patient's experiences and to learn about what we can do better. Best Wishes, the Patient Experience Team.
Patient care is good. Sometimes things can take time in the outpatients department and so as a patient you must allocate extra time for your appointment. That aside the staff are delivering the highest level of care they are able to given the resources and time available. A greater increase in funding from central government would improve services across the trust.
Thank you for taking the time to provide your feedback to us, with regards to both the great standard of care you received, and the suggestion of increased funding from the government. We hope that we are always able to provide the high level of care that you have previously received, and appreciate that sometimes extra time must be allocated by our patients when they are waiting to be seen by us. We are always looking to improve our waiting times. We wish you all the best, and hope any visit you have with us continues to provide great care, Best Wishes, the Patient Experience Team.
This is my first visit here as a patient and I am quite impressed by everything from treatment to staff courtesy. Very good signposting throughout hospital and facilities provided.
Thank you for providing such positive feedback in regards to your first visit to our hospital, we're so pleased to see that you were impressed, and that we were able to show an excellent standard of care for you. We hope that this level of care continues to be provided if you come to see us again. Best Wishes, the Patient Experience Team.
Overall very good in all aspects. Staff are very good, facilities are excellent and cleanliness level is very high.
We're so pleased to hear that you have found our hospital to be clean and that the facilities have been excellent for you. Thank you for sharing such positive feedback about your experience, we hope that we continue to provide the best service for you. Best Wishes, the Patient Experience Team.
Great care and support provided. Service delivery is very good. Most of the clinics are on time. Waiting time to be seen is ok. Staff helpful and always happy to support.
Thank you for taking the time to offer such positive feedback about your experience when visiting our hospital. We're so pleased to know that you found our staff to be caring and happy to help you. Our aim is to ensure that all our patients and families receive the best care and support possible, and we are pleased to see you feel you receive this when you visit. Best Wishes, the Patient Experience Team.
Brilliant support provided by staff. Excellent signposting for everything by help desk staff.
We're so pleased to see that you have received such great support from our staff, in particular from our help desk team, we will be delighted to share this feedback with them. Best Wishes, the Patient Experience Team.
I have just given birth to a baby boy few hours ago and I am thankful for the help & support provided by midwifes and nursing team.
Thank you for sharing such kind words about our midwives and nurses, we are always so pleased to know our patients have received excellent care from our teams, and will happily share this feedback with our Matron for the Delivery Suite, to ensure our team knows how appreciated they are. We wish you and your baby son all the very best, Kind Wishes, the Patient Experience Team.
Highly satisfied with treatment explanation and waiting times. The only issue is we can’t see same doctor all the time. I came here four times and seen four different doctors.
Thank you for taking the time to share both positive and constructive feedback for our hospital. We are pleased to see you felt that your treatment explanation was clear, and that you felt the waiting times were satisfactory. We are conscious that patients sometimes see more than one doctor, pending on clinical availability and are keen to encourage continuity for you, if you would like to speak with a member of the PALS team regarding this, please do not hesitate to contact us at bwc.pals@nhs.net alternatively, we will share your feedback with our Clinical Director to ensure they are aware of this issue. We wish you all the best for the future, the Patient Experience Team.
Hospital pharmacy located at the rear end, hard to reach, very small space, always over crowded. Pharmacy needs to be relocated and refurbished.
Thank you for taking the time to provide feedback to us with regards to where our pharmacy is located, and your thoughts on it needing refurbishment. We are always looking for ways to improve our service, and your feedback will be considered by our Patient Experience Team. We hope that you see improvements when you next visit us, Best Wishes, the Patient Experience Team.
Recently I was treated here for cancer and have fully recovered. Based on my personal experience I can say staff here are out of this world, so kind, caring and helpful.
We're so pleased to see that you have had a full recovery following your treatment with us, and that the staff were able to provide such excellent care to you, thank you for sharing this feedback with us. We wish you all the best in the future, the Patient Experience Team.
Excellent communication between the clinical team and patients. Full information, support and guidance provided from the start till end.
We're so pleased to see you felt that there was excellent communication between our teams, and that you received clear and robust information throughout your attendance to our hospital! Thank you for sharing such positive feedback to us, Best Wishes, the Patient Experience Team.
This is my third time here. Level of service provision has gone up in last five years. Staff were good, place was clean, food is good.
Thank you for taking the time to share your feedback with us, we're so pleased to know that our level of service has improved! We wish you the very best with any future care and treatment, and hope to continue to provide a good service for you, Best Wishes, the Patient Experience Team.
I came for an Antenatal appointment - two hours waiting. I am pregnant had to leave half way because I get seizures - Had to leave to eat and go back to work. I've also got high blood pressure.
I am so sorry to hear that you have not had a pleasant experience in our Antenatal Clinic. If you would like to speak with someone about your concerns, please contact our PALS team at bwc.pals@nhs.net, alternatively you can call us to discuss on 0121 333 8403, and we would be happy to talk this through with you, and find ways to improve your experience. Best Wishes, the Patient Experience Team.
Cares been really good. Staff looked after me really well. I was inpatient for ten days for liver disorder. Room was cold and drafty - Windows need replacing. Otherwise really looked after. Food and drinks were ok. Buzzed came really quickly.
Thank you for taking the time to share your feedback with us. I am sorry to hear that the room was cold, and that the windows need replacing - we will share this with our ward and the estates team. I am pleased to see that you were well looked after by the staff, however, and that they came quickly when they were buzzed to you. Thank you again for sharing ways we can improve our service. Best Wishes, the Patient Experience Team.
I have had a baby at this hospital before. I was induced and the hospital was short staffed at the time; for this reason, my induction was paused and then resumed again after two days. It was a very traumatic experience for me and therefore I am opting for a planned C-Section the next time round.
However, having said that, I am still convinced the hospital is good as all my other experiences here have been great.
Thank you for taking the time to share this feedback with us, though I was sorry to see you had a traumatic experience in labour. If you would like to discuss your experience please contact our PALS team at bwc.pals@nhs.net who can arrange a Debrief for you, which you may find beneficial as a way of discussing what happened in more detail with one of our senior midwives. I am pleased to see you still feel happy with the experience you have had with us, but please do get in touch if you would like to discuss anything any further. Best Wishes, the Patient Experience Team.
Don’t privatise the NHS!!!
Thank you for your feedback, unfortunately, this is not something that we have any control over. We are grateful for your comment. Best Wishes, the Patient Experience Team.
I've been here for the last week. The staff are very kind & helpful. Ward is clean and help always available.
Thank you for your lovely feedback, we are grateful that you have taken the time to share this with us, particularly about the great service you have received from our staff. Best Wishes, the Patient Experience Team.
Highly satisfied, very good service.
I'm so pleased to see that you were satisfied with our service, we are always aiming to provide the very best care and treatment for our patients, and I'm glad to see that you experienced this! Best Wishes, the Patient Experience Team.
I like the way they treat patients, they take extra care, feel safe.
I'm so pleased to know you feel safe when you come to our hospital, thank you for sharing your kind words about our service. Best Wishes, the Patient Experience Team.
I had a pleasant stay over here. Staff looked after me very well.
Thank you for taking the time to share about your positive experience when you were staying with us, I'm so pleased to see that the staff ensured you were well looked after. Best Wishes, the Patient Experience Team.
I have had three babies over here and all I can say is, it’s a great hospital with professional staff. Good care is central to everything.
Thank you for sharing such a lovely, positive message regarding our Trust. I'm so pleased to see you have had a great experience with us, for all three of your pregnancies. Best wishes, the Patient Experience Team.
Good services offered, on time with care and respect. Excellent treatment explanation and aftercare support.
Thank you for taking the time to share your kind words about our Trust, I'm so pleased to see that you had excellent service provided. Best Wishes, the Patient Experience Team.
Early stages of labour – moved from delivery suite to birth centre as told a room in the birth centre had become available however we were left in the retreat room for two hours with no checks made by midwife despite having asked for more pain relief. Despite initial experience, once in established labour the midwives were excellent, aftercare in ward 4 was also brilliant, and lot of support was provided for breastfeeding. Discharge took a long time (3 hours) when I was unnecessarily taking up a bed. Also didn’t given my medication on time, so had to come back for them (antibiotics/iron tablets/pain relief). Discharge notes also had errors in them.
Thank you for taking the time to share your feedback with us. I was sorry to note that your initial experience in the retreat room was poor, but pleased to see our service improved for you. I'm happy to see that Ward 4 were able to provide such great support for breastfeeding. I am sorry that the discharge process did not go well, if you would like to discuss it further with us, you can contact the Patient Advice and Liaison Service (PALS) on 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.
Came for a follow up appointment. Took five minutes standing up queuing to even record I had arrived. They've updated the waiting room, which makes more space, but it was still very crowded, and hardly any seats. The one I had to sit in was sticky. There's a sign to say you can ask for water to drink, but the staff were so busy, it was hard to approach them.
A nurse updated the whiteboard to indicate waiting times were over an hour, but no one said at sign in, and she didn't say out loud to the room, which would have been helpful.
Finally got called in to see consultant, who was very abrupt and rushed through with the appointment. He interrupted it to take a call on his mobile. He gave a lot of information very quickly, and then suggested treatment options I'd already tried, so he didn't seem to have read any of my file.He dismissed this and said I should just take it up with my GP instead. I felt very rushed and that I couldn't ask the questions I needed too. I had to sit in the reception for a while after just to regather my thoughts I'd felt so rushed.
Thank you for taking the time to share your feedback of your experience at Birmingham Women's Hospital. We are deeply saddened to read your comments of your visit. We are sorry to hear that you had to wait a while for your arrival to be logged on our system and that you felt your appointment was rushed and the clinician had not read your patient record. It is concerning to read that you felt the consultant was abrupt with you and answered a call on his mobile during your consultation. We are also disappointed to hear that you felt the waiting room environment was of poor standard and that you were not able to access water to drink.
We can see that you felt compassion was not shown during your consultation and we would be keen to discuss this with you and help resolve your concerns. It would also help us to identify the relevant department and clinician so they can be made aware of your poor experience and look at what improvements need to be made. You can contact the Patient Advice and Liaison Service (PALS) on 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.
Helpful staff, quick service and I am very happy from the support provided. I was seen on time. Enough time given to cover my issues and good advice given.
Thank you for taking the time to share your feedback of your experience at Birmingham Women's Hospital. It is lovely to hear that our staff were helpful and supportive and that you were seen within a quick time frame. We are pleased to hear that you felt you were provided ample time to discuss your concerns thoroughly and were provided good advice. Best wishes, Patient Experience.
I had a C-Section three weeks ago and I am not very happy with the aftercare received. This is my third visit and still having the same problem. They are always in a hurry to discharge patients without making sure that they have fully recovered or not. I would have fully recovered if I was in hospital for few more days.
Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. We are sorry to hear that you are not happy with the after care post C-section and that you feel your discharge was rushed and the impact this has had on you. We are concerned that you are having the same problem from your third visit. Your feedback is invaluable to us and we would be keen to identify what the key issues are and what are the necessary improvements that need to be made to ensure yourself and other patients receive a better patient journey.
Our Patient Advice and Liaison Service (PALS) would be happy to discuss this further and help resolve these concerns for you. You can contact our PALS team on either 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.
Urology department staff very helpful, as we had forgotten blood test form. They sorted it out with a smile. Thank you.
Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. It is great to hear that you have received excellent care and that our staff were welcoming and helpful and they resolved the situation for you. A smile certainly goes a long way, during a potentially anxious time for patients and we recognise the importance of our staff being friendly and approachable at all times. Best wishes, Patient Experience.
I have had a good experience over here. But I want them to give more information to patients and more involved decisions should be made regarding treatment.
Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. We are pleased to hear that you have received good care. Your comments are really useful to us and are invaluable in looking at our processes and highlighting what things could be improved. We recognise the importance of open communication during every step of a patient's journey and acknowledge that it is a joint partnership with joint discussions between the clinician and the patient in regard to their treatment plan. We will share your feedback with the clinical leads.
If you would like to discuss this further and if we can help you with this or with any concerns in the future, we would be happy for you to contact us on either 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.
Over all staff is outstanding but issue is understaffing not the quality. They need more staff.
Thank you for taking the time to share your feedback of your experience at Birmingham Women's Hospital. It is wonderful to hear that you view our staff as outstanding and to hear that we are providing quality care. We are saddened to hear that you feel that there is under-staffing.
We will share your comments with senior management and leads of the hospital and if you would like to further discuss this, we would be happy to speak with you and see if we can help resolve your concerns or put forward further detail with your feedback. You can contact our Patient Advice and Liaison Service (PALS) on 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.
Find it very hard work getting to get appointment brought forward, getting information from this bodies, very frustrating not being able to access departments that are needed.
Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. It is sad to hear that you have not been provided clear information about your appointments and we are sorry that you have been unable to get through to the relevant departments. We recognise communication is important for our patients and families and we need to address these issues in the first instance.
Our Patient Advice and Liaison Service (PALS) would be happy to discuss this further and help resolve these concerns for you. You can contact our PALS team on either 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.
Limited parking, long waiting times for appointments. Very difficult to book an appointment. Once seen Doctors and nurses are very good and helpful.
Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. We are pleased that our staff were helpful and provided very good care.
However, we are sorry to hear that you have experienced difficulty with limited parking, long waiting times for appointments and that you have had difficulty booking appointments. We can appreciate the impact this has on our patients attending appointments and their overall experience of the trust. We will highlight the issue with parking, as your feedback helps support new car parks being developed. Our Patient Advice and Liaison Service (PALS) would be happy to discuss this further by raising this with the relevant teams to help resolve these concerns for you. You can contact our PALS team on either 0121 333 8403 or bwc.pals@nhs.net.
We look forward to hearing from you, best wishes, Patient Experience Team.
Really good, staff really helpful
Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. It is wonderful to hear that you have received really good care from the staff at our trust and that they were helpful. As a trust we strive to provide high quality care and treatment and we are pleased that we have met this standard of care for you. Best Wishes, Patient Experience Team
Very good and caring place to have baby. Super staff, I am lucky to come here.
Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. It is lovely to hear that you have received very good care from our staff and that you feel our trust is a caring place to have a baby. Best Wishes, Patient Experience Team.
Everyone is friendly and welcoming but reception communication is lacking.
Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. We are pleased to hear that our staff have been welcoming and friendly during your visit.
Although, we are sorry to hear that you have experienced poor communication from the reception staff. We recognise that our front line staff represent our trust and are the first people that you meet when you come to our hospital and so we would be keen to discuss this further to identify the relevant department/reception team.
Our Patient Advice and Liaison Service (PALS) would be happy to help resolve these concerns for you. You can contact our PALS team on either 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.
Last time I came for sterilization procedure and waited for 5 hours and at 2 pm nurse came out and told me that the procedure was cancelled, I will nil by mouth since 12 hours. This time I was the first to go in but still waited for 3 hours.
Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. We are sorry to hear that your operation was cancelled and that you had been nil by mouth for a long time. We understand cancelled operations are extremely frustrating and have a significant impact on our patients. Unfortunately sometimes our trust have to cancel operations as a last resort due to emergencies or unexpected challenges with staffing. We are glad that you had your procedure, although sorry to hear that you had a long waiting time of 3 hours before your surgery.
We would like to identify the challenges you have experienced and look at the necessary improvements that would enhance your patient journey. Our Patient Advice and Liaison Service (PALS) would be happy to discuss this further and help resolve these concerns for you. You can contact our PALS team on either 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.
I am quite happy I have received the following training:
- ante natal training
- breast feeding
- I have been provided full information including tour of Delivery Suite and Birth Centre
Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. We are pleased to hear that our staff have been supportive during your antenatal and breast feeding sessions and have provided you with a guided tour of our Delivery Suite and Birth Centre.
We will share your kind words with the Maternity team. Best Wishes, Patient Experience Team.
I have been treated at this hospital for a number of issues and am very happy by the service provided. Scans, doctors appointment, everything has gone well.
Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. It is wonderful to hear that your appointments and scans have gone well and that you are very happy with the service provided. Best Wishes, Patient Experience Team.
Having been coming to the Fertility Clinic to undergo process of IVF, me and my husband's experience has been excellent. Staff was very professional and they put me at ease and comfortable all the time. As a HCA myself, I know staffing and pay in hospitals must be hard but I really hope they can sort this out because NHS people work extremely hard and are compassionate.
Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. It is lovely to hear that you and your husband have received excellent care from the Fertility Centre. We are pleased to hear that our staff have been professional and compassionate and have ensured you are at ease and comfortable during your treatment. We will share your sincere comments with Fertility. Best Wishes, Patient Experience Team.
I had an amazing experience at Birmingham Womens Hospital, the staff over exceeded my expectations. Midwives were well trained and wouldn't imagine what I would have done without them.
Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. It is wonderful to hear that you have had an amazing experience at our trust with our staff exceeding your expectations. We will share your fantastic comments with the Maternity team. Best Wishes, Patient Experience Team.
Great experience, well taken care of and flexibility demonstrated by staff - thank you.
Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. We are pleased that you have had a great experience at our hospital and that our team of staff have taken good care of you and have been flexible to your needs. Best Wishes, Patient Experience Team.
After having baby my daughter was in pain and just before going home asked for pain relief. She was told to go home and buy her own as she should be aware how much a box of tablets cost NHS.
Also when she was taken to the ward from delivery suite it took three hours before she was allocated a cot for baby which she kept having to ask for.
She was also not supported as first time mum to wash and bathe baby for first time.
Came for an appointment with the nurse. The waiting area was so hot, I honestly thought I was going to pass out. It triggered multiple hot flushes and there is no where cooler to sit, or even to get a drink of water. I wanted to stand outside for a bit, but was scared I'd miss being called for my appointment.
There aren't enough chairs when it's busy, and it can be overwhelming with people calling out from several directions, the radio blaring out and some people being noisy when waiting. No one asks them to be quiet. None of the staff check on the patients in the waiting area.
The specialist nurse though is great, very informed and helpful. Even the consulting room was too hot though, but she can't open her window more than an inch
When I was expecting my daughter I had to attend the ultrasound at 12 and 20 weeks. After the scan I was booked for blood test. Both times the waiting times were unbearable, and I ended up spending most day in the hospital waiting room, just waiting to be seen. It was very uncomfortable being pregnant and suffering from extreme morning sickness. For the scan I had to drink a lot of water but as the waiting time was so long, I had to use the toilet in between and then drink again a lot of water so that the scan could be successful. Because of the long waiting time and being worried that I would miss my appointment if I left, I was unable to leave the waiting room to get food, so I ended up not eating anything all day. By the time I got to the blood test at the end of the day the nurses had difficulty getting blood as they said I was so dehydrated by that point. They also told me that I wasn’t the only patient struggling with this as they book so many pregnant women it is difficult for them to deal with the demand and as a result patients are left waiting for hours. Being pregnant, feeling sick and not being able to eat, was extremely uncomfortable. On another hand, all staff were fantastic and the quality of care was excellent.
10 minutes to check into clinic.
90 minutes wait for appointment with no explanation.
Lost notes.
Dr talking about her baby brain when discussing infertility.
3 hca s doing online training and not looking after patients.
Total lack of organisation and no compassion shown. Without my daughter having done her own research appropriate treatment would not have been offered.
I have been waiting over 30 minutes to be seen
The waiting room is clean and an uplifting environment
I have been waiting 30 minutes to be seen.
I have never had a problem at this hospital all good.
I have been waiting over 1 hour to be seen.
I have had to wait about 45 minutes for appointment however the staff have kept me informed of situation.
When the clinics are running late they cannot do anything about it - they just apologise. Staff are always polite
Clinic over running by 20 minutes.
Nursing assistant in examination room was rude. Reception staff do not make eye contact with you when you book in. Communication not good as not told why appointment is over running.
Waiting room nice and clean.
Car park busy.
Would be nice to have a drinks machine.
Staff helpful.
Appointment running on time. Good privacy and waiting area clean.
A drinks machine would be good.
Very good service.
Caring staff who know your needs and listen to your concerns.
Waiting room needs brightening up and some pictures or art work would be nice rather than having to look at blank walls.
Clean waiting areas and toilets but the disabled ladies toilet needs a mirror.
This is my second visit and staff are good.
Delays in appointments but early for appointment today so can't say if will be delayed today.
Privacy good and wafting rooms and toilets clean.
Communication could be better as not informed why last appointment was delayed by over an hour.
Waiting area comfortable however very hot.
Need more space - not enough chairs.
Clean waiting area.
Air conditioning required.
Information board is not in use.
Staff are helpful.
Waiting room too hot - not enough seating area. Staff helpful. Relatively clean waiting area and toilets good. No improvements required.
Parking difficult.
Appointment 6 minutes late so far.
Parking is a problem / blue badge holders limited to one hour and appointments frequently over run and I have been fined in the past.
One occasion surgeon did not turn up and wasted journey.
Some seats are uncomfortable if you need to sit for too long.
Clean waiting room and toilets and staff helpful.
Son has Autism and delays are difficult as nothing to occupy or distract him.
I am not happy with the waiting time to see the consultant. Waiting over two hours is not good enough. Not a pleasant experience especially when a women is pregnant. Reception staff not helpful.
Thank you for taking the time to share your comments, I'm saddened to hear that your experience was not pleasant. It would really help us if you could share more specific details with us. I would encourage you to get in touch with us via the PALs team (Patient Advice & Liaison) on 0121 335 8226 or bwc.pals@nhs.net ; once we have more information we can then share with the team concerned and I am sure they will be keen to make any necessary improvements. Best Wishes Rachel Evitts- Patient Experience Sister
Shocking service in regards to taking bloods. Nurses Just hanging away, discussing what they want for lunch. I was advised that they will see me in 10 mins but after 45 mins still waiting. Unbelievable !!
Thank you for your feedback. I am sorry to hear that you found your experience of the phlebotomy service below the expected standards that the trust strives to maintain. We are disappointed to hear that you experienced a significant delay in having your blood test performed. We aim to provide this service in a timely and efficient way and apologise for the lengthy wait and poor communication regarding the delay. Ensuring excellent communication and care is what we endeavor to achieve for all our patients, which are part of the Trust Values.
As a result of your feedback we are ensuring all staff are aware of the importance of good communication and give regular updates regarding any delays to patients waiting to have blood taken.
Thank you again for your feedback
I was admitted for an operation and had a very poor experience on the ward. My care by the theatre staff and the recovery room as excellent, but because the ward was so bad, it's made my overall experience very negative. Firstly when I was admitted I was extremely anxious, and they placed me in a bay that had patients who had been there overnight already. I felt like I was intruding. My relative wanted to stay for a few minutes to help settle me in but the staff refused saying it wasn't allowed. I was so anxious and they did nothing to help make me feel better. It was my first time being admitted onto a ward, and I didn’t know what I should do.
It was chaotic when rounds happened, and afterwards they changed my position in the list, and suddenly hurried over urging me to change straight away. They gave no explanations on how to change, and didn’t even give me the underwear I needed. Then I was bleeding heavily, and had to ask for pads as I was bleeding through what they provided, which felt embarrassing.
The care from the surgical team was good, and the care in recovery was excellent. However I was in extreme pain and required two rounds of morphine to settle me.
After the operation, it look a long time for the staff to pick me up from the recovery suite. I had been told that the ward staff would help to make me more comfortable and would give me further pain relief. They didn't do this at all, and I found out several hours later that they hadn't even looked at my drug chart or seen that the operation I'd had was more extensive than originally planned. They just completely disregarded me.
I had to ring the buzzer to ask a nurse to help me get up to go to the bathroom. The nurse shouted across the ward "who's buzzing!!" and I had to shout over that it was me. She went to assist me to get up but I was still partially dressed from theatre, so I asked her to draw the curtains so I had some privacy whilst getting up, which she sighed at and was reluctant to do. I felt like I had no dignity whatsoever.
I later on felt very nauseous and pressed the buzzer as I had no sick bowl near my bed and was worried I would throw up everywhere. Again she just shouted to the room "who's buzzing me now!!" and I had to say it was me. She didn't even come to my bedside and ask me what was wrong, and just shouted I should lie down and it would pass.
I was given a sandwich to eat, which was nearly inedible. The bread was wet and fillings limp. I had to keep asking for more water to drink as they only gave a small amount and my throat was dry from the tubes.
I had agreed with the Drs to start a new injection based treatment that day. When they tried to discharge me, I hadn’t received this treatment. The nurse was very unhappy about me asking for this treatment, at first saying she’d never heard of it, and saying it hadn’t been ordered by the Dr and I’d have to come back another day. I insisted the Dr said to have the treatment that day. It was after this that she finally found my chart, which they hadn’t checked at all since I came back from surgery and realised they’d made a mistake not giving me the treatment.
My relative had come to pick me up, and was waiting with me. The nurse said visiting hours would be ending soon, and they’d have to leave! We refused and thankfully she backed down. I also requested more pain relief as it was in a lot of pain and it had been 4 hours since I’d last had any relief, and she refused. She said did I want pain relief or to go home??!! Eventually she gave me a low dose of codeine, which did nothing for my pain.
My consultant then came to see me, and the nurse who had been horrible to me all day was suddenly nice, when she realised the extent of my surgery.
I was so glad to leave, I couldn’t stand being shouted at and not given pain relief any longer.
Thank you for taking the time to give us this feedback.
I’m deeply sorry and disappointed to read of your experience within our ward area. This is not the care that we want any of our patients to experience.
We are always striving hard to ensure our patients receive high quality care with compassion. I urge you please to get in touch with our PALS team, on 0121 335 8226, so that we can look into this in detail.
We are currently undergoing improvement ideas with in the ward and your input would be valuable to us.
Your feedback has been shared within the senior team and will be shared at the forthcoming ward meeting.
Had an appointment and saw the consultant's registrar as consultant wasn't available. She hadn't read my file in advance, and didn't even know I'd had a scan that she had to get the results for. As such it was a delay getting the information, making my appointment longer. She said she'd write in a couple week with a new treatment option. Right now I'm without any treatment at all which worries me. The new treatment option though I can't get from the hospital. They've said I have to contact my own GP and get them to refer me to yet another service to access the treatment. It's only something simple, I can't believe the services aren't joined up better. Meanwhile it's a long delay for me taking weeks to sort without treatment. Why can't it be easier for patients??
Thank you for your feedback.
I’m so sorry to hear of the delays during your consultation and with your treatment, and disappointed that you did not experience the excellent communication and care we strive to provide.
It’s important to us that we learn from the experiences of our patients, and if you would like to contact our PALS team on 0121 335-8226 we would be happy to talk through the issues you’ve raised and identify areas for improvement to address the delays in your continued care.
GP referred us here for fertility issues. Had one appointment which did screening for us both, but the next appointment was for 8 months later, and then cancelled and now isn't for a full year later. A year without treatment. The screening showed that need to seek urgent medical appointment.
Our GP has chased, but it's not changing. Hospital says it's staff shortage.
Thank you for your feedback.
I understand your frustration at the long wait between appointments, and I’m sorry to learn that you did not experience the excellent communication and care we strive to have, which are part of our Trust Values.
If you would like me to look into the issues you’ve experienced in more detail, do please contact PALS on 0121 335 8226.
Thank you again for highlighting this.
Had an outpatients appointment and had been in extreme pain for weeks before it. Waited for over two hours to even be seen, and had been very uncomfortable in the waiting area, and was reduced to tears. When I was finally seen, Dr was very uncaring. She did an examination which was very painful and left me on the trolley undressed for 20 minutes on my own in an exam room. She went to ask the consultant to come and examine me, but the consultant refused to come. Dr eventually came back and told me to dress, and that they wouldn't do anything without further tests, which I'd have to wait months for. She offered a treatment that I had already tried before that hadn't worked. By this time I was extremely distressed as I was in a lot of pain, and she did nothing to try and calm me down. Just said they could do nothing and to go to A&E if I couldn't wait for the tests. Clearly this Dr hadn't had the proper training to speak to actual patients in that state, or human compassion.
Thank you for your feedback. I’m so sorry to hear of your distress resulting from the long wait and your consultation, and disappointed that you did not experience the excellent communication and care we strive to provide. Our Trust Value of being compassionate is very important to us, and it’s important that we learn from the experiences of our patients.
If you would like to know more about any of our service improvement initiatives, please get in touch with the Patient Experience Team on 0121-335-8226.
Thank you again for your feedback.
Being seen by different doctors and midwives meant inconsistent quality of care and friendliness
Attended the nurse led clinic and it was a world apart from the poor care I've received at the hospital previously. The clinic was on time, the nurse very knowledgeable and friendly and I felt confident in the care I was receiving. Just a shame it's so terrible elsewhere at this hospital.
Thank you for your feedback, please be advised that we take all feedback seriously in order to enable us to maintain and improve care and services that we provide to our women and their families.
It is lovely to hear that you had such a positive experience when you visited our Antenatal Clinic, this will be reported to the staff.
If you'd like further information about this issue, or if you would like to know more about any of our service improvement initiatives, please get in touch with the Patient Experience Team on 0121 627 2747