Birmingham Heartlands Surgery

Last October (2024) I paid £50 for a letter which should have taken 2 weeks to prepare, but which ended up taking 3 months. Having received the letter, I submitted it to my place of employment only to find out that it was deemed out of date, so I had to get another one which took another month. Having submitted this second, letter it was missing the latest test results which again took another 2 months. I recently received the latest test results only to find out that I had to undergo recertification for my job which will now take another month. That was £50 well spent for a non service. Congratulations! My recertification is now going to cost me more than it should, because of the unnecessary delays.

Not too bad, been really good. I always have a banter when I go in and get to know them over the years. They mainly book over the phone. I always ring up or pop in. Not sure if they have online.

I am registered blind and my surgery has provided excellent support to me over the years.

I found the service good.

The GP is good. I got a telephone appointment easily. The service is good.

They are nice and I can get appointments. I had an issue and they made me an appointment and did a check up.

They can be okay but it depends. They might have appointments, they might not. They tell you to call 111 if they don't have any.

I went to the doctor with chest issues. I told them I was struggling with breathing. They referred me onto Heartlands for tests. It took 7 months to be referred.

They took 6 months to refer my mom to a specialist which resulted in further complications. It's very difficult to get an appointment there too.

Since covid I can't see my GP at all. The reception staff want to know all your symptoms before giving you an appointment which I am not comfortable in sharing with them. I call 111 and get appointments through them or go to A&E straightaway.