"Referral appointment has taken over a year"
I was referred by my dentist to the dental hospital and waited over a year to hear from them about an appointment. I am very disappointed that it has taken so long as living with my dental problems has been very hard. I do experience pain and discomfort and living with unsightly teeth has caused me a great deal of distress, affecting my confidence and day to day life.
"Amazing clinics"
The clinics are amazing. I don't have any problems with them. the dentist I see is very good. Only issue is the waiting times.
"Found it daunting"
I found it daunting. I didn't know where to go or what to do. I couldn't see the staff behind the counter as I'm a wheelchair user. It feels very impersonal and very rude to see monitors everywhere and not peoples faces.
"Long waiting lists"
Been on waiting lists for a long time. I finally had my extraction but now I am still awaiting other services and treatment such as dentures. But they can't do them and I have been told by another dentist they can't either.
"Explain things very well"
Assessments were done here and it was lovely. Everyone was pleasant and welcoming. They explain things very well and go into lots of detail.
"Taken longer than expected"
My friend is here for his wisdom tooth to be removed. I'm waiting for him and it has been longer than we expected.
"I was impressed with them"
They cancelled two appointments. The first appointment when I finally got in was okay. They were thorough and saw me quickly and on time. I was impressed. I have had neck scans and bloods that have come back abnormal three times.
"Very very happy with them"
They gave me a 3 course supply of medicine and then made a follow up appointment. The staff have been very good. Very very happy with them.
"Staff are nice and kind"
I had teeth removed under anaesthetic. Staff are really nice nice and kind.
"Very good care"
See the students here, very good care. The students take good care of my teeth. They slot me in when they can.
"Sorted quickly"
I'm going to be put to sleep to have tooth removed. They have sorted everything quickly.
"Made me feel relaxed"
I came last week and they were good. Made me feel relaxed. It took three months for the appointment. There wasn't a rush as I wasn't in any pain. The staff have been sound, polite and all that.
"They didn't send me the appointments details"
Dentist referred me 2 years ago. They said I had already been given an appointment in October 2025 but I never received one so there is a lack of communication. They did sort one for today for me.
"Efficient and quick today"
They have been good today. Efficient and I was seen quickly. They have arranged a follow up too to sort my tooth.
"Love coming here"
They're really good. The person who is a student looks after me well. He explains things and talks to me. The dentist then comes and checks so that the correct support is being done. I am here for new dentures with the metal plate. Also having a new front false tooth. I love coming here as it's good.
"Better communication needed"
Messaged them to say I had noticed a change in my mouth and they didn't note it down. It's hard understanding what the letters are for. I was expecting my teeth out on last appointment but now I'm having to have another assessment and I don't understand. Better communication is needed.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated. If you\'d like to tell us more so that we can look into this in more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
BCHC Patient Experience Team
"Couldn't take my tooth out"
The tablets I have to take are rotting my bones so I need to go for a bone scan as the dentist couldn't take a tooth out.
Thank you for your feedback about Birmingham Dental Hospital. If you\'d like to tell us more, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Arranged everything quickly"
They arranged x-rays and follow up quickly.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated. If you\'d like to tell us more about your experience, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Really good"
Been going years. They're really good. They work hard the students so it's good for patients.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated and will be shared with the students.
BCHC Patient Experience Team
"Excellent treatment."
The dental hygienist treated me with great care and expertise.
She was kind and very thorough.
Her assistants were all friendly and caring.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital and School of Dentistry, we\'re really pleased it was positive and your comments will be shared with the team.
BCHC Patient Experience Team
"Efficient service"
Efficient service. Reliable. Timely
Thank you for your feedback about Birmingham Dental Hospital and School of Dentistry and we\'re so pleased your experience was positive. If you\'d like to tell us more about the team you were treated by, please call our Patient Advice & Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
BCHC Patient Experience Team
"Fantastic care and very understanding"
The care I received was amazing the consultant and the student that was with him was amazing they really helped with my anxiety and where really good with my autism too. I went in nervous came out feeling fine. My anxiety was gone within five minutes. I can't fault the care I received 5 star treatment
Thank you for your feedback about Birmingham Dental Hospital, we\'re so pleased your experience was a positive one. Your comments are very much appreciated and will be shared with staff.
Patient Experience Team
"Efficient, understanding and caring"
I had a throbbing pain in my Jaw. I phoned 111 for advice and they booked me into the Dental Hospital. On arrival it was busy but within an hour I had a consultation and an X ray. Having found the problem I had a tooth extraction. Thank you to the call handler, and the dentist and his assistant who removed the tooth for their patience, their skill and professionalism.
Thank you so much for your kind comments, feedback is always appreciated. We\'re so pleased your experience at Birmingham Dental Hospital was so positive and this will be shared with staff.
Patient Experience Team
"Took too long"
My dental appointment took too long.
Thank you for your feedback about Birmingham Dental Hospital. If you\'d like to tell us more about the team you were treated by so that we can look into this, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"They looked after me"
They looked after me and I had to be sedated for the removal of teeth as I was really nervous. They let me have my boyfriend with me and they looked after me fine, that's all that matters.
Thank you so much for telling us about your experience at Birmingham Dental Hospital, we\'re really pleased it was positive and your comments will be shared with staff.
Patient Experience Team
"No longer a walk in"
I came in thinking I could get a walk in appointment not knowing they no longer offered the service. I was told to call 111 with any issues and they would get me in. Bit frustrating it's no longer a walk in.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated, and we\'re sorry for the frustration you experienced about there no longer being a walk in service.
Patient Experience Team
"Very good"
Very good and very patient. I wasn't made to feel in the way when I was late getting there. They send text reminders which is helpful. They are gentle and the staff see how you are which goes a long way. They educate you to do as much as you can to maintain your dental care.
Thank you for your feedback about Birmingham Dental Hospital, we\'re really pleased your experience was positive and your comments will be shared with staff.
Patient Experience Team
"Happy with the treatment"
It was fine and the student was okay. Happy with the treatment.
Thank you for telling us about your experience at Birmingham Dental Hospital, we\'re very pleased it was positive. Feedback is always appreciated and will be shared with staff.
Patient Experience Team
"Everything has been cool"
We came firstly for x-ray and pre-op. They said they would only be removing two now thankfully instead of the 5 they said originally. They said it would only take 30 minutes. Going through pre-op was loud and you couldn't hear properly so there needs a quieter room when coming for the op. Everything has been cool and the parking cost isn't too bad if your there as a patient.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated and will be shared with staff.
Patient Experience Team
"Very good and quick"
I came this morning and saw the dentist after an hour of waiting for results. The service has been quick and the communication is very good.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital, we\'re very pleased it was positive. If you would like to tell us more about the service you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"All good so far"
It was easy to check in and easy to find. They have been brilliant. I was in agony. They offered an x-ray and will see what's next after the results. All good so far.
Thank you for your comments about Birmingham Dental Hospital, we\'re very pleased your experience has been positive. Feedback is always appreciated and will be shared with staff.
Patient Experience Team
"Amazing service"
Great, it's been amazing. It's quick here I must admit. The coffee is cheap as well. Bacon bap and a coffee for 3 quid, brilliant. Service has been very quick and thorough.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital, we\'re very pleased it was positive. Feedback is always appreciated and will be shared with staff.
Patient Experience Team
"Everything has been good"
I had an x-ray at 10am and told them what the issue was. Everything has been good so far and I only waited half an hour.
Thank you so much for your feedback about Birmingham Dental Hospital, it\'s very much appreciated and will be shared with staff.
Patient Experience Team
"A wait but no problems"
111 booked me an appointment for 9am and I waited here for 8 hours. They did most of the treatment there and then. I had no problems here.
Thank you for telling us about your experience at Birmingham Dental Hospital, and we\'re pleased it was positive, despite the long wait you had. Your feedback is really appreciated and will be shared with staff.
Patient Experience Team
"Couldn’t fault them, amazing staff!"
I attended the dental hospital after calling 111 with severe tooth pain. I had already been to the emergency dentist at Scott arms. I Think they may have made the problem worse. I was crying in pain.
Anyway, long story short, I waited around 1.5 hours to be seen. By the time I was seen I was in even more pain and crying, the dentist was amazing, she could see how bad I was and even managed to get me into x-ray ahead of the queue. I was told I had a severe abscess. The infection had started to spread to my nose and tongue etc
The staff drained it and gave me antibiotics. Then booked me in the following day for a check up. Within hours I felt much better.
The next day I had the tooth removed. The staff were all so kind, caring and more importantly extremely knowledgeable. If I ever have any issues again I won’t hesitate to go there.
Thanks so much to the staff that treated me.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital, and we\'re so pleased it was positive in spite of the pain you were in. Your feedback is really appreciated and will be shared with staff.
Patient Experience Team
"Poor communication and long wait"
I have an autistic son who is 9 and the hospital did not communicate properly and then blamed it on the original referral form sent to them. The wait was so long and my son was hyper and pacing. The nurse was rude and made us wait then they told us we were in the wrong area after such a long wait and we were then late for our appointment.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital. We\'re very sorry it was not a positive one for you or your son. If you\'d like us to look into this in more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855, or email contact.bchc@nhs.net.
Patient Experience Team
"Not very helpful"
I called them and explained the situation with my son's needs and they said to get in contact with my own dentist. They weren't very helpful.
Thank you for your feedback about Birmingham Dental Hospital, and we\'re very sorry that your experience was not a positive one. If you\'d to tell us more, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Very good treatment by students"
Very good. I usually go every 6 months. The treatment by the students is very good and they're very funny there. They're always supervised too. They do the checks then their supervisor double checks so that is good.
Thank you so much for your feedback about the students at Birmingham Dental Hospital, it\'s really appreciated and will be shared with the team.
Patient Experience Team
"Easy to get appointments"
It's easy to get an appointment here. There is a high standard of care, very high quality. The staff are very attentive. Urgent appointments can be obtained very quickly.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital and we\'re really pleased it was a positive one. If you\'d like to give us more detail about the team you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855, or email contact.bchc@nhs.net.
Patient Experience Team
"Very good trainee dentists"
My son was referred. The trainee dentists were very good and provided excellent dental treatment.
Thank you for telling us about your experience at Birmingham Dental Hospital. We\'re really pleased it was a positive one for you and your son and your feedback will be shared with the team.
Patient Experience Team
"Very caring"
Very caring dentists and technicians. I recently got dentures from there.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital. Feedback is always appreciated and will be shared with staff.
Patient Experience Team
"Great and quick"
Check in was great and I didn't wait long. They saw me quickly even though it was very busy. They spoke to me about the issue and what to do. I just have to wait now for another appointment.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated. If you\'d like to tell us more about the team you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Calm, patient and helpful"
It was good, I had my tooth extracted. They were calm, patient and helpful.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated and will be shared with the Oral Surgery team.
Patient Experience Team
"Great"
Great. I didn't wait long. When I got there it looked busy but they go through pretty quickly. They don't rush you mind, they take their time and give you options.
Thank you for your feedback about Birmingham Dental Hospital, it\'s really appreciated. If you\'d like to tell us more about the team you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Good"
Everything went fine. They have been good.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated. If you\'d like to tell us more about the team you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Gave me medication and a follow up"
I had really bad toothache and they gave me antibiotics and booked a follow up for another date.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated and will be shared with staff.
Patient Experience Team
"Really calm"
I had oral surgery on Monday and it went fine. They were really calm and explained things well. We called them with symptoms and they said to come straight in.
Thank you for your feedback about the Oral Surgery team at Birmingham Dental Hospital, it\'s very much appreciated and will be shared with staff.
Patient Experience Team
"Excellent facilities"
Very professional staff who put patients first. Excellent facilities and good parking.
Thank you for telling us about your experience at Birmingham Dental Hospital, we\'re really pleased this has been positive. If you\'d like to tell us more about the team you were treated by, please call our Patient Advice and Liaison Service on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Everything has been good"
My son had dental surgery here last week and is here for a follow up today. Everything was good. The staff were helpful.
Thank you for taking the time to tell us about your son\'s experience at Birmingham Dental Hospital, we\'re really pleased it was a positive one.
Patient Experience Team
"Very hygienic"
The staff are very careful about hygiene and cleanliness. The after care is excellent.
Thank you for your feedback about Birmingham Dental Hospital, and we\'re pleased that your experience was positive. If you\'d like to tell us more about the team you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Everything was good"
Everything was good, staff were helpful and they explained everything very well and simply. A follow up appointment has also been given.
Thank you for your feedback about Birmingham Dental Hospital, and we\'re pleased that your experience has been positive. If you\'d like to tell us more about the service you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Nice place"
Its my fifth visit. Nice place, great staff. Quick and they're helpful. It's clean too.
Thank you for your feedback about Birmingham Dental Hospital, and we\'re pleased your experience has been so positive each time. If you\'d like to tell us more about the team you have been treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"A good experience"
The service is good, a good experience. Nice and clean and the staff are really nice and helpful. Very kind.
Thank you for your feedback, and we\'re pleased that your experience at Birmingham Dental Hospital has been positive. If you\'d like to tell us more about the team you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"A good service"
It's a good service.
Thank you for your feedback about Birmingham Dental Hospital and we\'re pleased your experience has been positive. If you\'d like to tell us more about the team you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Running late"
They're running late, I have been waiting for over an hour for my appointment. I'm not happy with the tooth extraction as it wasn't done properly and now I have had to come back.
Thank you for your feedback, and we\'re very sorry for your experience at Birmingham Dental Hospital. If you\'d like us to look into your concerns in more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"A top service"
No problems here at all. A top service provided.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated and we\'re pleased that your experience has been positive. If you\'d like to tell us more about the team you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Kind and helpful staff"
Kind and helpful staff when my son had a wisdom tooth removed.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated and will be shared with staff.
Patient Experience Team
"They're okay"
They're okay but some of the staff are a bit rude. When I had a tooth problem they wouldn't give me an appointment but they ended up giving me an emergency appointment as it got worse.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital, and we\'re sorry this wasn\'t entirely positive. If you\'d like to give us more details so that we can look into this for you, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Very helpful and nice when I was nervous"
They took my tooth out straight away. It was a very good service. They're very good and no long waits. They saw me on time and the nurse was very helpful as I was nervous and she held my hand which was very nice.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated and will be shared with the relevant team.
Patient Experience Team
"Good"
The care and treatment for a gum infection was good.
Thank you for your feedback about your treatment at Birmingham Dental Hospital, it\'s very much appreciated and will be shared with the relevant team.
Patient Experience Team
"Poor replacement amalgam to composite filling"
Result decay, broken tooth with multiple visits and many hours spent in the chair over a long period of time. Conclusion a crown with problems and ongoing.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital, and we\'re very sorry this has not been positive. If you\'d like to tell us more, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Very pleased"
Very pleased, that's why I keep coming here. They can't treat me any better. All the staff are very nice and do their job perfectly. The only negative was I waited 2 years on the waiting list.
Thank you so much for your feedback, we\'re pleased your experience at Birmingham Dental Hospital has been a positive one.
Patient Experience Team
"A positive and good service"
Good staff but the waiting can be long. It has good seating though and they are very organised. The staff and doctors are very cooperative. The services are good and all is positive.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital, your feedback is very much appreciated. If you\'d like to tell us more about the team you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Good experience here"
I have been coming here for 3 years. I have bloods and medication. the staff and consultant are fantastic. They're lovely, curious and friendly. I have had good experiences here.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated and will be shared with staff.
Patient Experience Team
"Very helpful dentists"
Very helpful dentists and nurses with good facilities and a big parking area.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated. If you\'d like to give us more details about the team you saw, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Very helpful reception staff"
Very helpful reception staff and a good café. Parking is big and the rates are reasonable.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated and will be shared with staff.
Patient Experience Team
"Very helpful at radiology"
I was sent radiology for x-rays and the staff were very helpful and took only a few minutes.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated and will be shared with staff.
Patient Experience Team
"Good treatment explanation"
I had an appointment at the oral surgery unit. She explained the treatment plan in detail and referred me to the gum clinic too.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital. Your comments are very much appreciated and will be shared with staff.
Patient Experience Team
"Very nice and helpful staff"
I had an appointment at the denture clinic as I had broken my denture and they will get me a new one. The staff are very nice and very helpful.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital. Feedback is always appreciated and will be shared with staff.
Patient Experience Team
"Referral took a while"
I'm here for my x-ray appointment after being referred by my GP. Unlike the QE the waiting time wasn't that long. The referral did take some time to come through.
Thank you for your feedback about your appointment at Birmingham Dental Hospital, it\'s very much appreciated and will be shared with staff.
Patient Experience Team
"Very nice staff"
I'm here for my root canal surgery. I heard that it would be student led and that there wouldn't be any privacy screens. Overall the staff were very nice and I haven't encountered any problems. The waiting time is about 20 minutes.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital, it\'s very much appreciated and will be shared with staff.
Patient Experience Team
"A pleasant experience"
Here for a check up with my daughter after having her braces out. It was quite a worrying experience for her but the staff were very reassuring. Overall the staff were really lovely and it was really pleasant experience.
Thank you for telling us about your experience at Birmingham Dental Hospital, and we\'re pleased that this was positive for your daughter too. Your kind comments will be shared with the relevant team.
Patient Experience Team
"No privacy screens"
There were no privacy screens and I would have liked one.
Thank you for your feedback about Birmingham Dental Hospital, and we\'re sorry your experience was not entirely positive. If you\'d like to tell us more, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Absolutely amazing"
Absolutely amazing, comfortable and relaxed. Really good service and experience provided by staff. I have no anxiety here compared to going to my own dentist.
Thank you for your kind comments, we\'re really pleased that your experience at Birmingham Dental Hospital was so positive. If you\'d like to tell us more about the team you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Always very good"
Always very good. The waiting time is not a problem. Everything is completely fine here.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated. If you\'d like to tell us more about the team who treated you so that we can share your kind comments with them, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"A lot of care is taken"
I was seen within half an hour so was fairly quick. I had a thorough examination, I was concerned over a lump. A biopsy has been ordered and a lot of photographs have been taken. A lot of care is taken. They did a good job. They got a second opinion too. The safe is nice and clean here too.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital and we\'re very pleased this was positive. Your comments are very much appreciated and will be shared with staff.
Patient Experience Team
"Really good"
Really good. Very good care from staff and they take time to listen. The specialists have sorted fake teeth that were poorly fit.
Thank you for your kind comments about Birmingham Dental Hospital, which will be shared with staff. We\'re very pleased that your experience was a positive one.
Patient Experience Team
"Always excellent"
I have been going for decades and the treatment is always excellent.
Thank you so much for your kind comments, your feedback is very much appreciated.
Patient Experience Team
"Good trainees"
My mum had treatment for a gum infection. The trainee dentists were so good and helpful.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated and will be shared with staff.
Patient Experience Team
"Rude staff"
When a previous dentist left, I hoped it would mark the end of the terrible bedside manner I had experienced from some dentists at this practice. He was rude, far from gentle, and made me dread every appointment, so I felt relieved when I heard he was retiring.
However, today’s experience with my new dentist was just as disappointing. I couldn’t even tell you his name because he didn’t introduce himself. A lovely female dentist ended up taking over my appointment since my new dentist was busy, and she was absolutely wonderful. But when my actual dentist finally came over—for about 30 seconds—he didn’t acknowledge me, barely spoke, and just prodded my mouth before leaving.
What upset me the most was how he handled a concern with my brace. A piece fell off the morning before my appointment while I was brushing my teeth, and I know exactly when it happened. Instead of addressing me directly or asking for clarification, he spoke to his colleagues as if I wasn’t there, insisting that the brace couldn’t have moved that much in a day—essentially suggesting I was lying.
This was incredibly rude and made me feel uncomfortable about returning to the practice. It’s a shame because there are some wonderful dentists here, but it seems that those in senior positions lack basic bedside manner and the ability to communicate respectfully with patients.
On top of that, the constant switching between dentists has made my treatment feel disorganized. Every time I’m passed from one dentist to another, they seem confused about the plan for my braces, and I’m left feeling like there’s no clear direction. They also speak in jargon without explaining things properly, which makes it even harder to understand what’s going on with my treatment.
Thank you for taking the time to tell us about your experiences at Birmingham Dental Hospital, and we\'re very sorry these have not been positive. If you\'d like to tell us more so that we can look into this in more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
BCHC Patient Experience Team
"Excellent care and treatment"
I had a gum infection and was treated there by a very professional dentist. The care and treatment was excellent.
Thank you for telling us about your experience at Birmingham Dental Hospital, we\'re very pleased it was a positive one. Your feedback is much appreciated and will be shared with staff.
Patient Experience Team
"An excellent hospital"
Excellent hospital with very helpful staff and state of the art facilities.
Thank you for your feedback about Birmingham Dental Hospital. If you\'d like to tell us more about the team you were treated by so that we can share this with the staff, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Quick referral"
I was referred to oral medicine for further check ups. The referral was very quick and the staff were very helpful and caring.
Thank you for your kind comments about the Oral Medicine team at Birmingham Dental Hospital, they\'re very much appreciated and will be shared with the staff.
Patient Experience Team
"A high level of cleanliness"
Very helpful staff and very high level of cleanliness. Plenty parking and excellent signposting throughout.
Thank you so much for your kind comments about Birmingham Dental Hospital, it\'s very much appreciated. If you\'d like to tell us more about the team you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Wonderful dentist"
The referral was quick and within 2 weeks. The senior dentist was wonderful.
Thank you for telling us about your experience at Birmingham Dental Hospital, it\'s very much appreciated and we\'re pleased it was so positive. If you\'d like to tell us more about the team you were treated by so that we can share this with the staff, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Very good experience"
Staff at x-ray and radiology are very helpful. A very good experience.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated and will be shared with staff.
Patient Experience Team
"Long wait for an x-ray but excellent hospital"
I waited for 1 hour for the x-ray. They were short of staff due to illness however. It is a clean hospital with excellent facilities. Good parking and café. Reception are also very helpful.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated and will be shared with staff.
Patient Experience Team
"Explained everything very well"
Seen by a very helpful dentist who explained everything very well and provided good information.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital, it\'s very much appreciated. If you\'d like to tell us more so that we can share your feedback with the dentist and team who treated you, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"A mixed experience"
I have mixed experiences here. The good things are the helpful staff, good parking and it's clean. The areas of concern are the waiting times for appointments and they don't reply to your calls or emails.
Thank you for your feedback, it\'s very much appreciated and will be shared with Birmingham Dental Hospital.
Patient Experience Team
"Seen on time"
Excellent at radiology and x-ray and I was seen on time.
Thank you for your feedback about Birmingham Dental Hospital. This will be shared with the X-ray and Radiology teams.
Patient Experience Team
"Very professional"
Very professional and caring at oral surgery.
Thank you for your feedback about Birmingham Dental Hospital. This will be shared with the Oral Surgery team.
Patient Experience Team
"Excellent care"
Excellent dental care received at the oral surgery unit. Helpful and caring staff.
Thank you taking the time to tell us about your experience at Birmingham Dental Hospital. Feedback is always appreciated and this will be shared with the Oral Surgery team.
Patient Experience Team
"Completed the treatment"
Today is my third appointment and they have completed the treatment and have given me a follow up for next month.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated. If you\'d like to tell us more about the service you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855.
Patient Experience Team
"The care was good"
The care was good. I was sent for nerve testing but they don't do it here. They didn't feel a lump so they didn't do an x-ray. TMD, jaw clicking isn't seen on the NHS anymore. They didn't think it was anything serious or a cancerous lump however.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital. If you\'d like to tell us more, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Long waits for your appointment"
The staff are friendly and very professional but on the punctuality side they give you one time and then see you way after that time. The receptionists are honest about the waiting times. Signposting around the hospital could be better as there are no signs from the main road. I waited 18 months for my referral.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital. Feedback is very much appreciated and will be shared with the Hospital. If you\'d like to tell us more, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"I have had a long wait and am anxious already"
My appointment was meant to be at 10am and it's now 11:15am so if your having a procedure and already anxious it just increases your anxiety. There were long waits last time. Today I am having a procedure to remove roots and I had to wait a while for the referral. You would think it would be speedy for those that have had cancer.
Thank you for your feedback about Birmingham Dental Hospital. We\'re very sorry that your experience was not a positive one. If you\'d like to tell us more so that we can look into this in more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"It was great"
It was great. They handled me with care and was quick even though a fiddly job. They kept me really calm and only waited 2 minutes for my appointment.
Thank you so much for taking the time to tell us about your experience at Birmingham Dental Hospital. If you\'d like to tell us more about the team you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Good staff"
They text me on my phone. No transport is offered. The staff and appointments are good.
Thank you for your feedback about Birmingham Dental Hospital, it\'s really appreciated. If you\'d like to tell us more about the service you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"A wonderful dentist"
My younger brother was provided excellent care and treatment by a wonderful dentist.
Thank you so much for your feedback about Birmingham Dental Hospital, it\'s really appreciated and we\'re pleased that your brother\'s experience was so positive. If you\'d like to tell us more about which service your brother was treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Very good"
Very good dental care provided.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated. If you\'d like to tell us more about which service you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Caring staff"
I was referred for a check up. The staff were very caring and helpful.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated. If you\'d like to tell us more about the team who treated you, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Very kind and helpful trainee"
Excellent dental care and treatment provided by a very kind and helpful trainee dentist.
Thank you for telling us about your experience at Birmingham Dental Hospital, it\'s very much appreciated. If you\'d like to tell us more about the dental trainee you saw, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Wonderful dentists and helpful staff"
I received advanced dental treatment from a wonderful dentists. The staff were also very helpful.
Thank you so much for taking the time to tell us about your experience at Birmingham Dental Hospital. If you\'d like to tell us more about the type of treatment you received so that we can share your feedback with the staff, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Great! Extensive investigations."
First class treatment my student. Another dentist and very effective x-ray Lady.
Only thing missing was hot drink.
Then went down stairs for my wisdom tooth to be taken out, today 6th December. They did a great job and all three dentists were very kind. On all my appointments, my questions were answered very well.
Well done to all.
Big thank you for your wonderful treatment of me. I was so impressed with the student. He called me late evening with further information of my treatment. He was so lovely.
We\'re really pleased to hear about your positive experience at Birmingham Dental Hospital, and your feedback will be shared with staff.
Patient Experience Team
"Really nice people"
I got my braces done here. I don't think I waited that long for the appointment to come through. They take extra good care of my teeth. They're very good in there. Really nice people.
Thank you so much for your feedback, it\'s very much appreciated and will be shared with staff.
Patient Experience Team
"A wonderful dentist"
I was treated there for a gum infection by a wonderful dentist. Excellent care and treatment.
Thank you so much for your feedback about Birmingham Dental Hospital, it\'s very much appreciated and will be shared with staff.
Patient Experience Team
"Not a good experience"
Not a good experience as my appointment was for 10am but I have now been waiting for 1 and a half hours. That costs me more in parking charges having to wait so long.
Thank you for your feedback, and we are very sorry your experience at Birmingham Dental Hospital was not a positive one. If you\'d like to tell us more, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Lovely, a nice environment"
The check in staff are lovely. It's a nice environment too.
Thank you so much for your feedback, it\'s very much appreciated and will be shared with staff.
Patient Experience Team
"Same thing happened last time."
Nothing has been done since 7am and now it's 11am. I have seen a student they said I needed an x-ray. We ran out of time last time and it's the same this time. It's a waste of time and they repeated the same thing so it will happen again next time. There needs to be better ways to manage patients.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital. If you\'d like to give us more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Good"
It's good. Sometimes doctors are not always on the same page which tends to delay procedures.
Thank you for your feedback, it\'s very much appreciated. If you\'d like to tell us more about your experience and the service you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Respectful staff"
The reception is good here, they spoke to me nicely. I was treated with respect by the staff.
Thank you so much for your feedback, it\'s really appreciated and will be shared with staff.
Patient Experience Team
"Very good."
It was good, the dentist was very good.
Thank you for your feedback, it\'s very much appreciated. If you\'d like to tell us more about the dentist who treated you, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"A good experience"
It was a good experience. Welcoming and I felt relaxed. Good information and explanations was provided about my treatment too.
Thank you for your feedback, it\'s really appreciated. If you\'d like to tell us more about the service that treated you, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Amazing but long waits"
It has been amazing. The only negative would be the long waiting times even when you arrive on time.
Thank you for your feedback, it\'s very much appreciated. If you\'d like to tell us more details, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855, or email contact.bchc@nhs.net.
Patient Experience Team
"An excellent hospital"
An excellent hospital. The trainee dentists are very helpful and supportive. The facilities are excellent from parking to coffee and clean toilets. The staff are very helpful.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital, it\'s very much appreciated and will be shared with staff.
Patient Experience Team
"Excellent service"
The service is excellent. Reception are lovely and the staff treat you with respect.
Thank you so much for your feedback about Birmingham Dental Hospital, it\'s very much appreciated. If you\'d like to tell us more, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net
Patient Experience Team
"Patient friendly with good facilities"
Very patient friendly hospital with good facilities and very helpful staff.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated. If you\'d like to tell us more, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net
Patient Experience Team
"Very helpful staff"
I am here for tooth extraction. The dentists and nurses are very helpful and they take good care of patients.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital, it\'s very much appreciated and will be shared with staff.
Patient Experience Team
"The hospital is excellent"
I have received dental treatment many times and my experience of this hospital is excellent.
Thank you so much for your feedback, it\'s very much appreciated. If you\'d like to tell us more about which service(s) treated you, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Took 3 appointments to complete treatment"
They couldn't complete my dental treatment in one go. It took three appointments to complete. They could have just given me a longer appointment and completed in one go.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital. If you\'d like to tell us more about which service you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Caring dentist"
I was referred here for an advanced check up. The dentist was very helpful and caring.
Thank you so much for your feedback about Birmingham Dental Hospital. If you\'d like to tell us more about the staff who treated you, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net
Patient Experience Team
"Excellent treatment"
I was referred for an x-ray and check up. The treatment was excellent.
Thank you for telling us about your experience at Birmingham Dental Hospital, it\'s very much appreciated and will be shared with staff.
Patient Experience Team
"Excellent specialist treatment"
Referred me for specialist treatment. Very helpful staff and provided excellent treatment.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated. If you\'d like to tell us more about the service(s) you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net
Patient Experience Team
"Happy with the outcome"
Very helpful staff. I am happy with the outcome of my treatment.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated. If you\'d like to tell us more about which service(s) treated you, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net
Patient Experience Team
"Very good"
I'm happy with everything. They were very good.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated. If you\'d like to tell us more about which service you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net
Patient Experience Team
"Very kind staff"
Very kind staff, they listened to me and accommodated my requests and special needs during and after the treatment.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital. Your feedback is very much appreciated and will be shared with staff.
"Wisdom tooth evaluation"
Marvellous service, very professional, friendly and caring.
Thank you for your kind comments about your treatment at Birmingham Dental Hospital. Your feedback is very much appreciated and will be shared with staff.
"Communication is excellent."
I have had advanced dental treatment here. The staff are very helpful and communication is excellent.
Thank you so much for your kind comments about your treatment at Birmingham Dental Hospital. Your feedback is very much appreciated and will be shared with staff.
"Excellent treatment"
I was treated for a gum related issue and received excellent treatment and care.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital. Your feedback is very much appreciated and will be shared with staff.
"Shocking and appalling"
I now have no front teeth thanks to the negligence and malpractice of the Dental Hospital. I now need dental implants thanks to them and they refuse to accept a referral from my dentist. The Dental Hospital ruined my teeth and now they refuse to repair the problem they caused. It is disgusting. I have lost my confidence, my mental health has been wrecked and their 'complaints department' have done their very best to evade the hospitals responsibility for what they have done.
Thank you for your feedback, and we are so sorry for the difficulties you have described. If you would like to tell us more about your experience so that we can look into it further, please contact the Trust\'s Patient Advice and Liaison Service (PALS) on 0800 917 2855, or email contact.bchc@nhs.net.
"Excellent care and treatment"
I was referred here by my dentist for advanced treatment. The care and treatment provided was excellent.
Thank you for your feedback, we\'re pleased that your experience at Birmingham Dental Hospital has been positive. Your comments are very much appreciated and will be shared with staff.
"Wisdom tooth pre op twice and operation."
The first one was a few years ago I had a wisdom tooth operation because it was on the side and I couldn't feel my face on the lower left. Now, I am waiting to have an appointment on Monday 14th October 2024 this is to get my lower right one removed under RA sedation and local anaesthetic as in an injection on gum/cheek. Last time I had 12 pokes because I could still feel the area it wasn't numb until the 12th one.
Thank you for your feedback, it\'s very much appreciated and will be shared with staff. We sincerely hope your appointment on 14th October goes well.
"A wonderful dentist"
I had a dental implant done here by a wonderful dentist.
Thank you for your feedback, we\'re glad to hear that your experience at Birmingham Dental Hospital was so positive. Your comments are very much appreciated and will be shared with staff.
"Very helpful staff"
Excellent treatment provided for my gum and tooth infection. Staff were very helpful.
Thank you for your feedback about Birmingham Dental Hospital, it\'s very much appreciated and will be shared with staff.
"Investigations were prompt"
I was seen quickly for growth on my tongue. It was investigated promptly. I cannot criticise the care.
Thank you so much for your comments, we are pleased your experience at Birmingham Dental Hospital was a positive one. Your feedback is very much appreciated and will be shared with the staff.
"Always parking available."
There is always parking available and the staff are always very good. No problems.
Thank you for your kind feedback, it\'s very much appreciated and will be shared with Birmingham Dental Hospital.
"Excellent care and treatment"
I was referred to the dental clinic for a gum infections. I received excellent care and treatment.
Thank you for taking the time to tell us about your experience. Your feedback is very much appreciated and will be shared with the team.
"Excellent care and support"
I was treated there for advance orthodontics and the care and support provided was excellent.
Thank you so much for your kind feedback, it\'s very much appreciated and will be shared with the team.
"Kind and helpful staff"
Excellent treatment provided for a gum infection. Very kind and helpful staff.
Thank you so much for your kind feedback, it\'s very much appreciated and will be shared with the team.
"Very helpful dentists"
BDH 11/6/2024
"Very clean"
Very clean hospital and good signposting. Helpful staff.
BDH 11/6/2024
"Very clean hospital"
Very clean hospital with excellent signposting and very helpful staff.
I have been treated at oral surgery department and have received excellent treatment and care. The dentists are very kind and helpful.
Very efficient staff, they saw me very quickly, within 20 minutes. Coffee shop and parking facilities are excellent.
Thank you for telling us about your experience at Birmingham Dental Hospital. Your feedback is very much appreciated and will be shared with the staff.
"Helpful staff and fast"
Good and helpful staff. The queue was long but it was all done within 30 minutes.
BDH 11/6/2024
"The dentists at orthodontics are excellent"
The dentists at orthodontics are excellent.
BDH 11/6/2024
"Excellent, clean and comfortable."
I will give them 5 stars as the toilets are clean, the waiting area is comfortable and there is a big waiting area for patients. Excellent. The dentists at orthodontics are excellent. Good and helpful staff. The queue was long but it was all done within 30 minutes.
Thank you so much for taking the time to tell us about your experience. Feedback is always appreciated and your comments will be shared with the team.
"Professional treatment received."
I had an appointment with a dental hygienist. She provided the treatment very professionally.
Thank you so much for your feedback, it\'s very much appreciated and will be shared with the team.
"High level customer service"
Excellent facilities for patients and a very high level of customer services provided by all staff.
Thank you for your feedback, it\'s very much appreciated.
"Excellent support and care."
Very helpful and professional staff. They provided me with excellent support and care.
Thank you for your feedback, we\'re very pleased that your experience has been a positive one. If you\'d like to tell us which service you were treated by, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
"They said sorry for the delay."
This is my third appointment. The first two were on time but this one is running late. They have informed me and said sorry for the delay.
Thank you for your feedback, it\'s very much appreciated. If you\'d like to tell us more about the team providing your treatment, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
"Excellent staff and signposting."
Very helpful and caring staff at all levels. Excellent signposting around the hospital.
Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital, it\'s very much appreciated.
"Very happy and satisfied."
My father had an urgent specialist dental treatment. He is very happy and satisfied with the high level of service received.
Thank you for taking the time to tell us about your father\'s experience. Your feedback is very much appreciated. If you\'d like to tell us more about the service your father was treated by, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
"Excellent treatment received."
I have received excellent dental treatment over there. The trainees are very kind and helpful.
Thank you for your kind feedback, it\'s very much appreciated. If you\'d like to tell us more about the service you were treated by, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
"Excellent dentist and nurse"
I was treated there for gum issues. The nurses and the dentist was excellent.
Thank you so much for your feedback, it is very much appreciated and will be shared with staff.
"Son had to have an injection"
My son was referred onto them for a procedure under local anaesthetic . They said it would be gas and air. He is petrified of needles so when we got there they had to give him an injection. They should have discussed this as he could have had it done at his own dentist if they were going to just inject him.
Thank you for your feedback, and we are very sorry that your son\'s experience was not a positive one. If you would like to tell us more, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
"Great staff and there to listen to you"
All the staff I met there were brilliant and understanding what I needed from them
Thank you so much for your feedback, which will be shared with Birmingham Dental Hospital. We really appreciate you taking the time to tell us about your experience.
"They did a brilliant job"
The student used an electric drill and they were brilliant. I don't mind who I see as long as they do the job. It was better to get there when it was in town as it was more accessible.
"Tooth extraction"
My son had a bad experience at another dentist when trying to extract his tooth. Referred by NHS 111 as an emergency. Dentists were so good with him they were calm took their time and put him at ease resulting in a smooth removal of the tooth and no more pain. Thank you Guys
"Excellent support, care and treatment"
I was referred by my GP. The dentist provided excellent support and care. Communication and treatment explanation was very good.
"Very caring and excellent support provided."
I went there for specialist treatment. The staff were amazing. Very caring and helpful. Excellent information and support provided.
"They were really good when I saw them."
I saw them every couple of weeks prior to June but they have cancelled appointments since as the hospital cannot do much because they are waiting for surgery to happen. They were really good before but they cannot help me much now.
"They let students treat me which was good"
It's very good. They're letting students treat me and its very good. They send regular appointments and I never have any issues apart from the location.
"The technology used is very good."
They took about 20 photographs. They can't decipher if its malignant or what not. They're very good. The technology they use is magnificent nowadays.
"Straight forward appointment."
I had a preliminary appointment here and then waited 2 weeks for the appointment. They took photographs before I was sent to the QE. All straight forward apart from finding the way into the hospital.
"Staff were good."
Had to wait 10 minutes to be seen and they took my tooth out for me as I had an infection. The staff were good and told me to contact my dentist if I had any further issues.
"Long waiting list."
They have called me to take my details and have said that there is a long waiting list before I can get an appointment. That was a while back and I haven't heard anything since.
"Took a number of months to be referred."
Booked through the dentist as they were concerned about something in my gum. It took a number of months to be referred and when I got there it turned out not to be what they initially thought .
"Provided with great help & support"
Went there and was provided with great help, support and information.
"Good service"
It was good. I had to have a tooth extracted and staff would come along to make sure the language used and to make sure it was accessible for me. Staff will always call before my appointment as deaf people have extra things we need to do before attending appointments. It's also to make sure interpreters will be there.
"Long wait for follow up appointment"
There's a long waiting list to have my teeth removed but it's been a long wait for an appointment. I was seen in July and the next appointment is in September next year.
"Waiting for an a appointment since months"
Waiting for an a appointment since months. Tried to contact them to see how long it will be but can’t get through.
"Quick and successful referral"
Quick and successful referral. Good staff and parking.
"Hard to talk to them"
The orthodontist said the referral had gone through, I called the hospital and they said I was 3rd in the queue and it was stuck like this for 30 minutes. It's hard to get through and talk to someone and find out any information from them.
"More of a one to one service"
I was there last week and had an appointment for 9am but didn't get there till 9:15am due to traffic. They were very understanding and still saw me. I had about an hour with them. The service is a lot better than my own dentist, it's more one to one and they clean my teeth, do a scale and polish, they're brilliant.
"Taken a while to be seen"
Had to wait 3 years to have a tooth out because of covid. They weren't getting back to me. I phoned them and they said they wouldn't see me that year. I have an upcoming check up and that has taken a while. I know they're catching up with covid but I needed to see someone.
"One and a half year it took"
Referral for teeth to be taken out. One and a half year it took.
"Good and understanding"
I had my braces put on here. They were really good. There was good communication. I was meant to have my braces taken off the day I had my baby and they rang me to see why I did not attend. They were really good and really understanding.
"Brilliant"
Went for specialist photos of my moles. I was referred to them by my GP practice and got an appointment. I thought they had sent me to the wrong place but they were brilliant.
"Good waiting times"
The waiting time was good, didn't take a long time to get an appointment. But they're customer service skills could do with working on. The receptionists were sat having conversations with each other whilst there were long queues of people waiting to check in. The person who dealt with my tooth was good.
"I am happy"
They communicate through text which is ok. I am happy.
"Dentist really good"
Dentist really good. free dental treatment. I could never afford dental treatment, it’s good. they get in touch with me and I go once a year but they didn’t see me for 2 years because I was vulnerable.
"It’s a joke"
Two years waiting list for dental treatment. It’s a joke.
"Easy to use"
Pretty easy, from check in to being seen. Daughter has had to be put under sedation for extraction.
"My treatment has been dreadful"
8 years I’ve been coming here, referred initially from dentist. Had an illness that affected my jaw. So originally come for specialist treatment, had a program done by specialist that students were meant to follow. Clinician in charge of program would change at each visit and resulted in unnecessary extraction which lead to swelling of my upper jaw. When my mouth was healed they said they couldn’t do bridge worst after all. My other teeth had got worse. My treatment has been dreadful, lack of continuity and consistency has been dreadful.
"Okay"
Been okay, it’s what I‘d expect.
"Communicate well"
Coming here for 5 years. Communicate well, only issue with trying to get through on phones. Took 25 minutes to answer the call. Let me know where I was in the queue, but appointment was at 9:05 didn’t get through till 9:15 am from 8:50am. Just to say I was going to be late . Still seeing me today.
"Brilliant"
4th visit found it brilliant. The care and attention, making sure I am comfortable with having it done. Said I could stop if I didn’t want it done.
"Very pleased"
I have been up to the first floor. She ‘s been very good the student. I had a x ray and was very pleased.
"Great treatment"
I have such great treatment today. The students are great. They listened to me and took my needs into account. The only thing I would say is they need to change the way the chair is facing during treatment as it faces out towards the corridor and you can see other patients and I think that can be annoying for certain people but the treatment was fantastic.
"Very good"
I've been with them for donkey's years, they're very good. Call me in if they need to see me.
"3 months later they referred me"
Had a mole went for a scan at dental hospital and said I would be referred in 3 months. 3 months later they referred me to QE hospital to have it removed.
"The staff were fabulous"
My son was referred by local dentist. He had broken his teeth which had got stuck. He was referred and had procedure done. The surgeon explained that he would need to have a surgery to have his broken teeth removed and make the gap wider because other tooth had come through. He now has two front teeth that are wonky so has to have braces. He has been referred back by the dentist to for the orthodontist. We have been advised there is 3 years wait. The staff were fabulous and were very good with my son.
"Disappointed"
After 30 plus years of excellent service the current situation is appalling. I have had 4 appointments over a period of 18 months with each one cancelled weeks before it is due. 3 letters to the hospital have been unanswered.
"Very good parking"
Very good parking. Very good professional team. Everything is on time.
"Very poor treatment"
They did my filling which came out after 2 days. Very poor treatment received from trainee dentist.
"Could be organized better"
Waiting for a procedure at the dental hospital. Have been waiting 6 months for appointment. They are pushing procedure over referral time. Same old story, could be organized better.
"Really kind staff"
My 3 year old had to have his tooth removed and it was really good. There were no problems, it was nice quick and easy and they were really kind to him.
"Outstanding"
Really good, they allowed people to go in with me because of my anxiety, which put me at ease. Even during Covid they were seeing me. They're outstanding!!
"They were good."
They were good, they just gave me a good clean.
"Good with my 5 year old"
They really got on board with my 5 year old son and made him feel comfortable when he had his teeth extracted.
"5 star"
Having to wait for 4 weeks for a referral. 5 star for through explaining as why I need to have operation.
"Child in severe pain waiting from July 2021"
My son been referred by his dentist in July 2021, we have been waiting till February 2022 to have just consulting appointment on which we have been said 2 of his teeth need to be removed (they been causing pain on and off, in meantime we have visited dentist number of times because of that). In April the pain started to be so severe he is on painkillers 24h/7 from past 3 weeks and even then dont always work, he been on antibiotics, dentist even attempted to remove it without any success as the anesthesia seem to not work leaving my son in even more pain. My son wasnt on priority list until dentist contacted hospital that he need to be seen asap then we got appointment for extraction for July, JULY... child with constant pain, waking up at night staying awake because of pain till morning, having trouble eating, should attempted school and wait from February till July for tooth extraction...
Thank you for leaving your feedback, I am really sorry to hear of your experience .
Please can you contact our PALS service on 0800 917 2855 or by email at contact.bchc@nhs.net , so we can look into this for you.
"Referred in pain and still waiting!"
My daughter was referred by her dentist in 2019 .She was seen and promised extractions and braces to correct her teeth , her jaw doesn’t line up , she had a tooth coming through the roof of her mouth and lots of overcrowding. I was contacted once through lockdown and asked if I still wanted to be on waiting list ,which of course I replied yes and since then I’ve contacted numerous times on the phone and given all kinds of excuses covid staff shortness , only taking people off waiting list for braces , which she needs . We informed them she was in pain, was told they would email consultant and would be contacted back yet we haven’t heard .I called again today to explain the tooth through the roof of her mouth is fully grown and she had another coming through side of gum which was giving her pain .I was told she is classed as urgent but they didn’t have the staff last year, so was put back a year .Now they have staff she will possibly be seen in autumn this year , which is another five months away .I was told to contact our own dentist if in pain How is that if she was referred to yourselves in the first place as they carnt do the work required? I think it’s disgusting to leave my daughter , a young girl who’s very self conscious of her teeth and in pain with false promises. no appointment to be seen and most likely won’t be contacted anyway !
Thank you for leaving your feedback, I am really sorry to hear of your experience .
Please can you contact our PALS service on 0800 917 2855 or by email at contact.bchc@nhs.net , so we can look into this.
"I was referred for a appointment"
I've been waiting since December and have not been contacted at all
Thank you for leaving your feedback, I am really sorry to hear of the delays and for the delay in us receiving your feedback. If you still require assistance please contact our PALS service on 0800 917 2855 or by email on contact.bchc@nhs.net and they will look into this for you.
"No appointments during COVID"
Thanks to the hospital refusing to give me more than 2 appts a year (no appts during covid), I have had 4 abscesses and had to spend hundreds of pounds at a private dentist, as nowhere else was available. I am now looking at possibly losing 2 teeth.
Thank you for leaving your feedback, I am really sorry to hear of your experience .
Please can you contact Anne Pemberton, Patient Experience Opertational Manager 07713089574 / anne.pemberton3@nhs.net or our PALS service on 0800 917 2855 / contact.bchc@nhs.net , so we can look into this.
"Excellent service"
Excellent service by both students and supervising practitioners.
"Despite the lockdown accessible Selly Park and dental hospital"
Despite the lockdown accessible and sorted problems.
"Neglectful treatment for 2 years waste of time!"
I had a severe crossbite, I should have had surgery but only had braces to aesthetically correct my teeth. 4 years later and I suffer jaw pain every day, migraines etc. Horrible experience, rude orthodontist who made crude remarks to the nurse. I was never informed of how my treatment was going.
"Long wait for dental treatment"
My daughter waited for three years for her orthodontic treatment. The last appointment was canceled in March and since then we haven’t heard anything from them.
"They were unable to detect my cancer"
I was regularly going to Hospital for the last three years and they were unable to detect my cancer. It was only detected eight months ago and I got part of gum removed.
"Good"
Good
Thank you for your feedback, we appreciate all feedback. This feedback is both short and sweet and entirely to the point! Thank you.
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Toilets dirty"
Walls of toilets are dirty. Disabled toilet was out of order for weeks.
Waiting rooms are fine.
Dear Ms Core
I am disappointed to read that you found the toilet walls to be dirty and that one of the accessible toilets was out of order on several visits. I would be interested to hear more about which toilets were affected in this way, so that I am able to check that repairs and cleaning have been completed as required. Please do get in touch with me via email (Alison.last@bhamcommunity.nhs.uk) or phone (0121 466 7128) so that I can take more details of which toilets and the dates when you experienced the difficulties so I can escalate to the Trust Estates and Facilities team.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Hard to hear staff calling patients"
The service is good, however a lot of the time it's hard to hear the staff calling patients names and a lot of the time they're misheard due to noises around the hospital. Might be worth having a screen were the names appear.
Thank you for your feedback about the good service but the poor acoustics at Birmingham Dental Hospital.
We are aware that there are times when patients find it difficult to hear names being called, especially on the ground floor, because of the design of the main atrium and the poor acoustics which exist. As a result of this and other similar feedback, staff have been when calling patients in to clinic, to move forwards towards the seating area and project their voice, repeating the name several times to be sure they are heard.
The software used for the clinic display screens is being looked at, to see how they can be used to display information to help patients know anticipated waiting times, and what to do if they have not been called in to clinic when expected.
I am grateful for your feedback as it reminds us that although the clinical care is good, the overall experience can be improved by improving how patients are called into clinic.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Communication could be improved"
Had an appointment within oral medicine and I went for an x-ray. On return I handed in my slip to the oral medicine reception who did not forward it to the dental nurse resulting in an unnecessary hour wait for myself. The receptionist stated that it was left to the dental nurse to apologise. I believe his actions were disgusting and appalling.
I am so very sorry to read of your disappointing experience and the long wait caused by the nurse not receiving your x-ray form back into clinic. I am also sorry that the receptionist did not offer an apology for the error and oversight that occurred, and said to you that it would be the dental nurse's responsibility to apologise.
If you would like to contact me via email (Alison.last@bhamcommunity.nhs.uk) or phone (0121 466 7128) to give me details of the date and time of your appointment, and a description of the receptionist the matter will be addressed directly with him.
Once again I offer my apologies for the poor impression you have been left with, and I look forward to hearing from you in due course.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Very Good 100/100"
Very good, 100/100, very happy.
Thank you for your great feedback about Birmingham Dental Hospital. As with all comments received, this feedback has been forwarded to colleagues at the hospital so they can see how their patients feel about the services they provide.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Friendly staff but lengthy waiting times"
1. All staff are friendly, professional and caring
2. Waiting times can sometimes be lengthy
3. Some appointments could take place over phone or evenings to assist working patients
Thank you for taking time to provide feedback on your recent visit to Birmingham Dental Hospital. it is good to know you have found staff to be friendly, professional and caring. I am sorry you have found waiting times to be longer than expected, and would like to let you know that we are working to provide information about anticipated waiting times and the facilities available whilst waiting.
Your comment about making some appointments a telephone appointment is of interest, and has been shared with the management team to obtain a clinical view about how safe this would be and whether this is something that could be useful to both patients and clinicians.
Thank you again for your feedback.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Very Good hospital but poor signage"
Hospital very good but very poorly signposted. We were seen 2 minutes before our allotted time. X-Rays wait just 12 minutes its super. Well lighted and airy waiting area.
Thank you for taking time to give feedback on your recent experience of visiting Birmingham Dental Hospital. I am delighted to read that you were seen quickly in clinic and in the x-ray department. We are aware that there are currently no road signs to the hospital; however the management team have been made aware of your feedback and will raise your concerns with the city council who are responsible for road signs.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Quick and efficent"
Quick and efficient.
Thank you for this feedback about your experience of visiting Birmingham Dental Hospital. It is good to know you have were seen quickly and you found the service to be efficient.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Waiting area nice and clean"
Waited for 45 minutes but seating area is good, nice and clean overall good.
Thank you for this feedback about your experience of visiting Birmingham Dental Hospital. I am sorry you had a 45 minute wait to be seen. Without more information it is difficult to look into this, however I would be happy to do so if you get in touch with me at your convenience. I can be contacted via email Alison.last@bhamcommunity.nhs.uk
I look forward to hearing from you.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Waiting area very good"
Overall, waiting area is very good, staff friendly but last time I came and had a problem with parking payment, The machine displayed I don't need to pay because I was here for just 15 minutes but week after I received parking ticket of £60 which was strange.
Thank you for your feedback. I am sorry to read that you experienced a problem with your parking payment - you should not be charged if your stay was shorter than 20 minutes, and therefore I would welcome the opportunity to hear from you directly to take more details and to arrange reimbursement for an inappropriate 'fine'.
Please email Alison.last@bhamcommunity.nhs.uk or phone 0121 466 7128 to speak to me. I look forward to hearing from you in due course.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Staff very efficient"
Staff very efficient, waiting area is nice and clean overall very good.
Thank you for this positive feedback about your experience of visiting Birmingham Dental Hospital. It is good to read that staff have been efficient and the environment clean and comfortable.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Good breastfeeding facilities provided"
As a parent who is breast feeding,I find having a parent room right next to the waiting area very convenient. I come to the Dental Hospital every 6 weeks accompanying my teenage daughter. This facility has been crucial in enabling me to do this easily.
Thank you for your feedback about the facilities at Birmingham Dental Hospital. It is good to know you have found the parent / baby changing / breast feeding facilities useful and convenient.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Poor communication"
Clinic overrunning and no notification of this.
Unable to hear names being called clearly, if not using the screens to call patients then staff should project their voices loud and clearly.
Nice bright waiting area.
Thank you for taking time to give your feedback about waiting times and waiting areas at Birmingham Dental Hospital.
We are currently looking at how we can make better use of the display screens to inform patients of waiting times, and staff have been reminded to move towards the seating area and to project their voice, repeating the name being called several times to avoid patients not hearing when they are called. Unfortunately the acoustics in the main atrium, particularly on the ground floor close to the café area, are not ideal and some patients have found it difficult to hear when they have been called.
It is important that if patients feel they have waited longer than expected for their appointment, and are worried they have missed being called, that they approach a receptionist or clinic staff member to check.
Thank you again for your very useful feedback.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Very good"
Very nice waiting area with all the facilities. Very Good.
Thank you for this lovely feedback about the waiting areas and facilities at Birmingham Dental Hospital.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Staff Friendly, waiting time good"
Staff friendly, waiting time good overall very good.
Thank you for your kind feedback about your experience of visiting Birmingham Dental Hospital. I am delighted to read that staff have been friendly and that you have not had to wait long to be seen.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"They are very good"
Bang on time, very good. I have been here a number of times and they are very good.
Thank you for this lovely feedback about your experience of visiting Birmingham Dental Hospital. It is good to know you have been several times and found the service to be good on every occasion.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Excellent Service"
Birmingham Dental Hospital have given me excellent service, staff are very friendly and explanatory they are very professional and there care for you is paramount.
Thank you for your feedback about your visits to Birmingham Dental Hospital. It is a pleasure to read that you received an excellent service by friendly and professional staff - just how it should be.
Thank you again for taking time to feedback on your experience.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Staff make you feel welcome and at ease"
Right from the get go all members of staff made us feel really welcome and at ease.
The staff were very thorough and the dentist explained everything that would be happening.
Thank you for your feedback about your experience of visiting Birmingham Dental Hospital. The staff work hard to put patients at ease and explain all aspects of the assessment, care and treatment. It is good to know that this was your experience and that you found this helpful.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Good waiting time"
This is my 2nd visit, I give them 5/5 because: good waiting times, parking availability, and very helpful staff at all levels. It's a super hospital.
Thank you for your feedback about your two visits to Birmingham Dental Hospital. I am delighted to read of your 5/5 review!
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Very happy with staff and everything"
I came for my son's appointment, this is the third time and I am very happy with staff and everything.
Thank you for giving feedback about your son's appointments at Birmingham Dental Hospital, and I am pleased to read that you are happy with the staff and the service provided.
with kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Long waiting times"
Waiting times can be very long, I have had to wait for 4 hours after my appointment time to be seen in the past.
Thank you for providing feedback about a previous visit to Birmingham Dental Hospital when you had an exceptionally long wait to be seen. Whilst it can be difficult for the clinical teams to always keep clinics running to time, it is very unusual to keep any patient waiting for this amount of time. If this was a recent experience, I would welcome the opportunity to look into the situation on that day, to understand why the delay occurred. If you wish to get in touch with me to give me your details, I would be happy to provide you with information about this. I can be contacted via email on Alison.last@bhamcommunity.nhs.uk
Thank you again for taking time to give feedback.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Very disappointing waiting times"
Appointment at 10am, was called in within 10 minutes but the x-ray machine wasn't working properly so was asked to wait in waiting area.
Now been waiting 45 minutes and no one has come out to see us. I had to ask a member of staff to find out what the hold up was. It looks like we had been missed off the radar!
Very disappointing when you are having to wait all this time with an anxious child.
"Waiting times could improve"
Appointment times could do with being more on time as sometimes we can wait over half an hour or more past our original appointment time!
Thank you for providing feedback about your recent visit to Birmingham Dental Hospital. I am sorry your waiting time has been longer than 30 minutes on occasions. It can be difficult for the clinical teams to always keep clinics running to time; but if you would like to get in touch with me, I can look into why you have experienced long waiting times in the specific clinic concerned, and provide you with an explanation for the delays. I can be contacted via email on Alison.last@bhamcommunity.nhs.uk
Thank you again for taking time to give feedback.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Friendly staff and short waiting times"
Staff is friendly and waiting time is very good less than 15 minutes.
Thank you for providing feedback about your recent visit to Birmingham Dental Hospital. I am pleased to read you found staff to be friendly and that your waiting time was less than 15 minutes.
Thank you again for taking time to give feedback.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Dental Hospital is amazing"
Dental hospital is amazing and the people are kind, professional, enthusiastic and work with me in collaboration.
Waiting areas are clean and fine.
"Staff and waiting times OK"
Staff and waiting times ok but they need to shout loudly when they are calling patients for appointment, in reality they just whisper it slowly by standing in the door. They should in the main waiting area and loudly take the name so that nobody is missed otherwise people can miss them and loose the appointment.
Thank you for your feedback. The acoustics in the main atrium mean that when staff call patients into clinic it can be quite difficult for some patients to hear. As a result of your feedback we have reminded staff of the need to move towards the seating and to project their voices, repeating the name a few times to avoid being unheard. We are also looking at how we can use the available display screens to help in alerting patients to anticipated waiting times so they know if they have time to visit the café or restaurant should they wish to and be back in the waiting area in time to be called.
Thank you again for your feedback and the useful reminder that staff are not always calling patients loudly and clearly enough to be heard.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Very positive experience"
Very positive experience of this place so far, staff is very good & professional and waiting time is good. Only thing they need is more brighter signposting for toilets and other facilities. Also all sign boards are too small to be noticed.
Thank you for taking time to give feedback about your visit to Birmingham Dental Hospital. I am sorry if you did not find the signage as you would expect, and have forwarded your feedback to the management team to review and make improvements where required. I trust your appointment went well and am pleased to read you found staff to be professional and good and waiting times also good.
Thank again for your feedback.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Very friendly and accommodating staff"
Very friendly and accommodating staff. Very good
Thank you for giving your feedback about Birmingham Dental Hospital. It is good to read that you found staff to be very friendly and accommodating when you have visited.
Thank you again
With best wishes
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"I will give them full marks"
I hate dentists but here they are very good & helpful. This place itself is very nice, I will give them full marks. Well-done and very good.
Thank you for your lovely feedback about your experience of the clinical teams working at Birmingham Dental Hospital. If you wish to discuss your experience in any detail please email Alison.last@bhamcommunity.nhs.uk
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"They are very good & systematic"
They are very good & systematic only downside is when you call them to re arrange the appointment, you have to wait in a long queue and it takes 30 mins on hold to get them. They should have proper call centre.
Thank you for giving your feedback about your experience of contacting the hospital about your appointment. I am sorry your call has been held in a queue waiting to be answered. The calls are answered by our in-house call centre but at times the volume of calls is such that the response time is longer than we would wish it to be. We continue to work to improve this, however if you prefer you are welcome to email the hospital via dental.hospital@nhs.net and leave a message about your appointment which avoids the need for you to wait in a call queue.
Thank you again for taking time to give your feedback
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"It is ok"
It is ok. I have kids and maybe something could be provided to entertain them. Waiting times are ok too.
Thank you for your feedback, and I am sorry if you found there to be a lack of facilities for children. Our children's services on the first floor do have a small play facility in the waiting area; however if you visited the unscheduled care (urgent care) service on the ground floor for a child to be seen, you may not have seen this.
Your comments have been shared with the management team who will look at whether it is possible to add a play area to the ground floor, and if this is not possible due to the limited space available, whether parents can be directed to the play area on the 1st floor whilst waiting.
Thank you again for taking time to provide your feedback.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Waiting time on phone is very long"
Waiting time on phone is very long. I waited for 45 mins online to change my appointment and get to right person. People get confused by the signposted for x-rays as it says Imaging. Myself and few others were looking for x rays department and struggled a lot until I was told that go to imaging. They need to change that signboard, otherwise clean place and good, supportive helpful staff.
Thank you for giving your feedback on your recent experiences when contacting and visiting Birmingham Dental Hospital. I am sorry you have experienced a wait for your call to be answered. There are times when the phone lines do get very busy and calls are held in a queue waiting to be answered. We are constantly working to improve this, and hope you will not be kept waiting so long in future.
Your feedback about signage has been passed to the management team for a response. The suite of rooms where x-rays includes our medical photography and clinical illustration service and is therefore known as the 'imaging' department rather than just x-ray. However, I fully accept this can be confusing for patients, and will ask for clinical staff to be reminded to advise patients to look for signs to 'imaging' rather than to 'x-ray'.
I am delighted to see that other than these issues you found the service and facilities to be good and staff to be helpful and supportive.
Thank you again for your feedback.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Staff approachable and happy to help"
Staff approachable and happy to help. Downside is difficult disable access from backside entrance. Manual help recommended. Food outlet lack variety and price is high.
Thank you for giving your feedback on your recent visits to Birmingham Dental Hospital. I am sorry to read that you did not find it easy to access the building. I would welcome the opportunity to find out more about this so we can make improvements where necessary. Please do get in touch via email Alison.last@bhamcommunity.nhs.uk so that I can understand more about your specific experience.
Your comments in respect of the lack of variety of food and the prices has been passed to the manager responsible for this service. I am sorry you did not find sufficient variety, and hope you were advised to visit the restaurant on the 3rd floor where you may have found more of what you were looking for.
Thank you again for your feedback.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Very good appointment system"
Very good appointment system, receptionist very kind.
Thank you for giving your feedback on your recent visit to Birmingham Dental Hospital. I am pleased to see your comment that the appointment system was very good, as we have worked hard to improve our appointment system over the last 12 months. It is also good to know that you found the receptionist to be very kind. Should you wish your feedback to be passed directly to the receptionist concerned, please do email me via Alison.last@bhamcommunity.nhs.uk with a description of the receptionist and the date you visited and I will be happy to pass your feedback to the individual.
Thank you again for your feedback.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Really good and helpful staff"
Really good and helpful staff
Thank you for giving your feedback on your recent visit to Birmingham Dental Hospital. Staff work hard to give patients the most positive experience possible when visiting the hospital, and I am pleased to read you describe the service as really good and that staff were helpful.
Thank you again for your feedback.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Apart from waiting time other facilities are super."
I came as emergency patient and waited for two and a half hours, 2 weeks back, it was during half term. They did a temporary job (filling) and now I am here for permanent filling waiting since last one hour. Apart from waiting time other facilities are super.
Thank you for giving your feedback on your recent visits to Birmingham Dental Hospital. I am sorry you have experienced a wait to be seen in our Unscheduled Care service. This service is for patients who are unable to see their own dentist (or are not registered with a dentist) and is a very busy service. Patients who use this service are offered an appointment slot by NHS111. As it is not possible to predict how much time each patient will take to be assessed and treated, some waiting is unfortunately inevitable.
I am delighted to see that other than the waiting time you found the service and facilities to be 'super' and hope you have now fully recovered from your treatment.
Thank you again for your feedback.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Long wait before being seen"
Staff communication is good but at times you have to wait for longer period say 40 mins before you are seen. Parking, staff, seating & facilities are good.
Thank you for taking time to give your feedback on your recent visit to Birmingham Dental Hospital. I am delighted to read that staff communicated well and you found our facilities to be good. I am sorry for the wait you experienced past your appointment time, and trust this was explained and an apology offered at the time. Whilst we do aim to see patients as near as possible to their appointment time, the quality of care is very important to us, and therefore there can be inevitable delays when/if patients take longer than expected and when a student requires advice from a supervisor or for their work to be checked before progressing.
Should you wish to discuss your experience in more detail, please do get in touch via email to Alison.last@bhamcommunity.nhs.uk; I look forward to hearing from you.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"appointment cancelled, long wait for another"
My last appointment was cancelled and I was informed by letter about it and than I had to wait for a long time 3 months for second one, which is bad. Waiting area is good, clean and staff good & helpful.
Thank you for taking time to give your feedback on your recent visit to Birmingham Dental Hospital. I am sorry your previous appointment had to be cancelled, and that this led to a wait for your next appointment to be arranged. If you wish to get in touch with me, I would be happy to look into why the cancellation and delay happened - please email me via Alison.last@bhamcommunity.nhs.uk with your details to enable this to happen. Thank you for letting us know that our facilities were clean and staff were good and helpful during the visit.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Very modern and clean hospital"
Very modern and clean hospital with kids playing area and clean toilets and organised seating arrangements.
Thank you for taking time to give your feedback on your recent visit to Birmingham Dental Hospital. I am delighted to read that everything was as expected with a play area for children which is supported by the Trust's charities.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"long wait but overall its good"
Waiting since last 1 hour to be seen, it’s a long wait but overall its good service and staff is helpful.
Thank you for taking time to provide feedback on your recent visit to Birmingham Dental Hospital. I am sorry you had a wait of an hour to be seen, and am very pleased to note that you found staff to be helpful and your overall experience was that the service was good.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Overall good"
It was 35 mins wait which I think is ok. They identified my problem and solved it. Overall good.
Thank you for taking time to give your feedback on your recent visit to Birmingham Dental Hospital. I am delighted to read that your problem was identified and resolved and that your overall experience was a positive one.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Good, but clearer calling needed"
This is a good service, calling patients should be done both by display screen & voice.
Thank you for giving your valuable feedback. Unfortunately the acoustics in the very large atrium of the hospital makes it difficult for staff voices to carry effectively and therefore patients do not always hear their name being called. We are currently looking at how we can use the available display screens to better effect, and to ensure patients know when they have been called in to the clinic. In the meantime, staff have been reminded to project their voices across the waiting area, and to repeat the name several times.
Thank you again for your feedback.
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Wish all services were like this."
Check in was great, seen by lovely dentists and staff, had to go to x-rays quick and easy everything was explained clearly, as my son had autism the language used was great no hospital jargon just plain understanding. Wish all services were like this.
Thank you for your lovely feedback on your recent visit to Birmingham Dental Hospital. I am delighted to read that you had a very positive experience, especially in light of your son's individual requirements.
Should you wish for your feedback to reach the dental team who worked with your son on this occasion, please do not hesitate to me via email Alison.last@bhamcommunity.nhs.uk with his details and I will ensure they receive it.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Needs more clear signposting"
Needs more clear signposting for toilets (its hiding under a banner), Patients calling voices should be loud and clear.
Thank you for your feedback on your recent visit to Birmingham Dental Hospital. I am sorry you found the signage for the toilets to be hidden by a banner and would welcome some more feedback about the location of the banner so that it can be moved quickly.
We are aware that the acoustics in the very large atrium can make the voices of staff difficult to hear when they call for patients. We will of course remind staff of the need to project their voices more and are currently looking to use the display screens more effectively encouraging patients to speak to a receptionist should they not have been called within 30 minutes of their appointment time.
Should you wish to discuss your experience in detail, please do not hesitate to me via email Alison.last@bhamcommunity.nhs.uk; I look forward to hearing from you.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"very happy"
They are very good and I am very happy, although I waited for over 45 mins.
Thank you for your feedback on your recent visit to Birmingham Dental Hospital. I am sorry you have a delay of 45 minutes for your appointment and I am pleased to see you write that your overall experience was a good one.
Should you wish to discuss your experience in detail, please do not hesitate to me via email Alison.last@bhamcommunity.nhs.uk; I look forward to hearing from you.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Went that extra mile, good communication."
It's been brilliant, been seen really quick. I got here for an appointment at 1pm and was told it could be a 4 hour wait but was seen quickly. They were lovely, good communication throughout and they told me to take a picture of my x-ray which saved me money. He was a really nice guy, he needs a pay rise. He didn't have to go into detail like he did, went that extra mile.
