SALT are good. Brilliant and referred to audiology. It hasn't taken too long. They got seen in school and then had a hearing test. They got the ball rolling quickly.
It took 5 years for diagnosis. Partly because of covid. I was under children's at first then transferred to adults. I was only diagnosed last week.
Thank you for your feedback about Birmingham Community Healthcare NHS Foundation Trust. If you would like to tell us more about the team and service who cared for you so that we can look into this further, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
They have a wheel on a scale for weighing people in wheelchairs but it's far to get to the neuromuscular centre for me.
Thank you for your feedback about Birmingham Community Healthcare, we really appreciate it. If you\'d like to tell us more, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
The provision of virtual wards by the frailty team is brilliant. They way they have been with my husband is excellent and they're so organised. Excellent.
Thank you so much for your feedback about the Frailty Team and Virtual Wards, it\'s really appreciated and will be shared with staff.
Patient Experience Team
All brilliant, very supportive.
Thank you so much for your feedback about Birmingham Community Healthcare and we\'re pleased your experience with one (or more) of our services has been so positive. We\'d really like to share your kind comments with the team(s) involved in your care and we can do this if you call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
They provide monthly phone calls which are quite useless. If I have an issue though I could get in touch with them. They came out and did vaccinations but they ask silly questions to Mom who has been bed bound for years and they're not very communicative.
Thank you for your feedback about Birmingham Community Healthcare. If you\'d like to give us more details about the service involved with your mother\'s care, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
I was triaged to here in January this year and haven't heard a thing since. All I know is they're working through the list. If you go private you still have to go through the NHS to get the medication.
Thank you for your feedback about Birmingham Community Healthcare and we\'re very sorry your experience has not been positive. If you would like us to look into this in more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
Golden health visitors and so helpful. They referred my son for hearing tests and speech tests and an autism assessment.
Thank you so much for your feedback, it\'s really appreciated. If you know the team your Health Visitor works in, do let us know so that we can share your kind comments with them. You can do this via our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
Could do with better communication sometimes. They're okay
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Patient Experience Team
The early intervention team come out 3 to 4 times a day. They don't do the full care I expect but they can help and give me the break I need
Thank you for your feedback about Birmingham Community Healthcare\'s Early Intervention Team. If you\'d like to tell us more about the team visiting you, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
The district nurse supplied a hospital bed downstairs straight away when we asked for one when they said mom was palliative. Friday night mom had septic shock, her temperature was high, and the doctor from the hospital had said call the district team with any issues. They came out very quick and are very quick with moms medication, ordering it and bringing it to the house for her.
Thank you for taking the time to tell us about your experience of our district nursing service, it\'s very much appreciated. If you\'d like to let us know which team is visiting your mom so that we can share your feedback with them, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
The OT clinic ordered us a walking stick and was there 2 days later. Fantastic in there, brilliant.
Thank you for taking the time to tell us about your experience with Birmingham Community Healthcare, we really appreciate it. If you\'d like to tell us about which location you visited, we can share this with staff. Please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
I waited 2 years to get a diagnosis for ADHD. The system is blocked because it's overloaded. I can't even get them tablets.
Thank you for taking the time to tell us about your experience with Birmingham Community Healthcare. If you\'d like us to look into this in more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
Good for rehab. Very good and helpful service.
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Patient Experience Team
After a year and a half we got an appointment which was a phone call which wasn't very helpful. There has been no follow up since.
Thank you for your feedback, and we\'re very sorry that your experience with a Birmingham Community Healthcare service was not a positive one. If you\'d like to tell us more about the service so that we can look into this for you, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
Very good, no problems with them. I haven't been for a few months but they're okay, very good.
Thank you for your feedback about Birmingham Community Healthcare, it\'s really appreciated. If you\'d like to tell us more about the service you saw, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
Brilliant. I have been on a waiting list for 4 years because of covid. They explained well and booked me in and spoke through everything.
Thank you so much for taking the time to tell us about your experience with one of Birmingham Community Healthcare\'s services. If you\'d like to tell us about the specific service you saw so that we can share this with the staff, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
Very helpful and explain everything well. Follow up was also booked.
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Patient Experience Team
They haven't been good for my son who needs specialist help. Not very good.
Thank you for your feedback, and we\'re very sorry that your experience has not been positive. Please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net so that we can ask the specific service to look into this further.
Patient Experience Team
Not heard anything back about assessment.
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Patient Experience Team
The waiting list is too long and you don't always get accepted.
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Patient Experience Team
I order prescriptions online. It's complicated to find the form. Everything you do there is a long form to go through and you have to know the NHS number.
Thank you for your feedback and we\'re very sorry that your experience of using the online prescription ordering system has not been positive. If you\'d like to give us more detail so that we can look into this further, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
I wasn't impressed at all with the early intervention team. I didn't have any problems with the people on the front line as they were brilliant and the physios were brilliant. As a system their right hand doesn't know what their left hand was doing.
Thank you for your kind comments about the members of staff you saw from the Early Intervention Community Team. We\'re sorry, however, that there were areas of concern for you and if you\'d like us to look into these in more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
The HV is easy to see and sent my 2 year old for further tests to do with autism.
Thank you for your feedback about our Health Visiting service, it\'s very much appreciated. If you\'d like to tell us more about your Health Visitor, so that we can share your comments, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
The paediatrician told me to use the internet to find more information following my daughter's diagnosis for autism/ADHD.
Thank you for your feedback about our Community Paediatrics service, we\'re very sorry that the experience for you and your daughter was not positive. If you\'d like to tell us more so that we can look into this further, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
The health visitor was great this time. She was so understanding when I burst into tears. Honestly really nice and she wasn't in a rush to leave the house. She told me to call if I needed anything. I did have to call her because I couldn't get in at the GP and the HV managed to get me in with the GP.
Thank you for your feedback, it\'s very much appreciated and will be shared with the BCHC Health Visiting Service. If you\'d like to tell us more about the Health Visitor you saw, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
Elderly mother discharged from hospital with many medical issues. Find the support offered by palliative care, GP and district nurse very poor. Get passed between all saying contact other as there specialty. Meanwhile my mother and I (carer / daughter) suffer. I find the system very poor so results in A&E visits which should be dealt with at home care. Community health is very poor.
Thank you for your feedback and we\'re very sorry that your, and your mother\'s, experience of our community nursing service has been poor. If you would like us to look into this further, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
I had to go private for a diagnosis for my son as they said he would be in year 6 by the time they would do one. He would not have thrived at school and failed with no support.
Thank you for your feedback, and we\'re very sorry your experience was not a positive one. If you\'d like to tell us more, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
They came out and did an assessment (EHCP) that is all that has been done. The clinical partners are really good. They carried out the diagnosis.
Thank you for your feedback, it\'s very much appreciated and will be shared with staff. If you\'d like to give us more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
OT is inadequate, they see you once every 6 months and give a you a six page leaflet that gives you a run down on what to do. It's all under resourced and understaffed. Totally underfunded. They can't give my child want she needs. Therapy provision is way way way too little.
Thank you for your feedback about paediatric OT and we\'re very sorry that your experience has not been positive. If you\'d like to tell us more so that we can look into this in more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
The school nurse spoke to them last year and we found out my daughter was on a pathway, which we never knew. We got some leaflets to support but there is no clear outline whilst we wait for assessments.
Thank you for taking the time to tell us about your experience with the School Nursing Service. If you\'d like to give us more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
It took a while to get sensory support and occupational therapy for my child. We were given leaflets and then sent on our way.
Thank you for your feedback, it\'s very important to us and we\'re sorry that the experience for you and your child was not entirely positive. If you\'d like to tell us more so that we can look into this in more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
Referral was made when he was 3 and it took over a year and a half. He has seen speech and language, psychiatrists, children centre etc etc for them to make decisions and he is now 9. When he was finally diagnosed it was simply half a page and then nothing. Good luck with your life.
Thank you for your feedback, and we\'re very sorry that the experience for your son and you has not been positive. If you\'d like to tell us more so that we can look into this in more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
Community nurses visit us regularly and carry out all of the checks, providing information all of the time.
Thank you for telling us about your experience with our Community Nurses, it\'s very much appreciated. If you\'d like to tell us which team visits you so that we can share your feedback with them, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
The nurses were excellent and gave excellent advice. It has been good to be able to contact them when needed. Really really good.
Thank you so much for your feedback. If you\'d like to tell us more about the nurses who cared for you so that we can share your lovely comments with them, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
The palliative team from Perry Trees were amazing. They supported my husband all the way through until his last day. They were so caring, kind and thoughtful. They were just amazing.
Thank you so much for taking the time to tell us about your husband\'s care at Perry Tree Centre. Your feedback is very much appreciated and will be shared with the team there.
Patient Experience Team
The district nurse came out to change my sister's NG tube. My mom asked the nurse to wear a mask and she refused to wear one. My sister ended up in hospital the following week with covid.
My appointment was not followed up on time it was delayed, it wasn't anyone's fault though, the staff are excellent.
Thank you for taking the time to tell us about your experience, it\'s very much appreciated. If you\'d like to tell us more about which service your appointment was with, we can share this with the staff.
Patient Experience Team
It has been good. This is my first time here and I was seen quickly. The staff are good.
Thank you so much for your feedback, it\'s very much appreciated. If you can tell us more about which service/team cared for you, we can share this with the staff. Please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855, or email contact.bchc@nhs.net.
Patient Experience Team
Podiatry has been brilliant. I had insoles fitted. They gave me fantastic information and communication. No long wait either.
Thank you so much for your feedback, it\'s very much appreciated and will be shared with staff.
Patient Experience Team
The home physio were coming out to my house 5 days a week but it made no difference.
Thank you for your feedback. If you would like to tell us more about your experience, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
The district nurses never complain. I feel guilty calling them in the middle of the night when I had the catheter and needed help with it.
Thank you so much for your kind comments. We always appreciate feedback and this will be shared with staff.
The early intervention team came out within 2 hours of me calling them to refer to the frailty team. I can't praise them highly enough.
Thank you so much for your feedback, it\'s very much appreciated and will be shared with staff.
At Greenfield and Riverside failed so much not helpful bad rud nurses managers community nurse psychiatrist I aw of in charge of the services failed me bad unhelpful to Me let o zero support long term in community blocked access to your services . All against me my autism learning disability
They did exercises and made me worse, I went to the GP and they are referring again.
We are very sorry to hear about your experience. If you would like to tell us more about the service you were seen by, please call our Patient Advice & Liaison Service (PALS) on 0800 917 2855 or email contact.bhc@nhs.net.
The physiotherapy was good once they started doing it in person and not over the phone. It made a difference.
Thank you for taking the time to tell us about your experience, it\'s very much appreciated. If you\'d like to tell us more about where you were seen for your physiotherapy, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
The district nurse comes out and changes my catheter. They are helpful and give good advice and information. They answer my questions.
Thank you for your feedback, it\'s very much appreciated and will be shared with the District Nursing Service. We\'re very pleased to hear about your positive experience.
The health visiting team told me that the baby didn't have a virus. They helped more than the hospital. I felt listened to.
Thank you for your feedback, it\'s very much appreciated and will be shared with the Health Visiting service. We\'re very pleased your experience with your baby was a positive one.
The service is okay. You get different people every time but there is a particular lady that is very good. They are all okay generally.
Thank you for your feedback. If you\'d like to tell us more about the specific service and member of staff, please contact our Patient Advice and Liaison Service on 0800 917 2855 or email contact.bchc@nhs.net.
The service is okay here, staff are okay. I don't have a problem with them.
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The doctors are good and the staff. The services have been good even if it's far from my house.
Thank you for your feedback. If you\'d like to tell us which service you saw, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net
I have been here a few times and they are okay. I wouldn't choose to come here however, you can't park. Apart from that they are okay.
Thank you for taking the time to tell us about your experience. If you\'d like to give us more detail about the service and location you visited, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
It's my first visit. It has taken a month to refer me on here. My mom was offered an interpreter on the day of appointment too.
Thank you for taking the time to tell us about your experience, it\'s very much appreciated. If you\'d like to tell us which service you have visited, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
It's the first time here, for my daughter. So far it has been good.
Thank you for your feedback and we hope your experience continues to be positive. If you\'d like to tell us more about the service you have visited with your daughter, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
I come here once a month for my feet. It's a good service. The treatment is good, I have no complaints.
Thank you for your feedback, it\'s very much appreciated.
I have been here twice. They are good. I am good with them. All the staff are good.
Thank you for taking the time to tell us about your experience. If you\'d like to tell us more about the service you have visited, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
I have only been here 5 minutes, it's my first visit. I hope it will be great.
Thank you for your feedback, and we really hope your visit continued to be a great experience. If you\'d like to tell us which service you visited, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Excellent physio services, I will give them 5 stars
Thank you so much for telling us about your experience. Your feedback is very much appreciated and will be shared with staff.
Excellent care and support provided by the physiotherapy team.
Thank you for taking the time to let us know about your experience at Richmond clinic. Your feedback is very much appreciated and will be shared with staff.
I regularly attend physiotherapy clinic and I am very happy with the care.
Thank you for taking the time to let us know about your experience. Your feedback is very much appreciated and will be shared with staff.
I am very impressed by the high level of care provided by the physiotherapy team.
Thank you so much for your feedback, it\'s very much appreciated and will be shared with staff.
Excellent physiotherapy support and care provided.
Thank you for your kind feedback, it\'s very much appreciated and will be shared with staff.
A five star physiotherapy service provided.
Thank you so much for your feedback, it\'s very much appreciated and will be shared with staff.
I rang to try and change the appointment time to fit around school for my daughter but they said it was the only time they could do. They have been quick with appointments, friendly and good with my daughter.
Thank you for your valued feedback, it\'s very much appreciated. If you would like to tell us which service is caring for your daughter so that we can share your comments with the team, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855, or email contact.bchc@nhs.net.
I have come here a couple of times. I'm under here until I hear from the specialist and they decide what to do. Explain everything very well and why their doing what they're doing.
Thank you for your feedback, it is very much appreciated. If you would like to tell us which service is caring for you so that we can share your comments with them, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
I waited a long time for the doctor to see me. They are good. Sometimes it can be good, sometimes bad. My shoulder and knee are getting better.
Thank you for your valued feedback. If you would like to tell us more about your experience, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
You have to wait past your time. My husband is diabetic and they sent him here. Fairly quick referral, staff are very nice and explain what they are doing when they are doing it.
Thank you for your feedback, it is very much appreciated. If you would like to give us more detail about the service, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
The service is okay here. I see the same person when I come. My GP referred me and it didn't take too long.
Thank you for your feedback, it is very much appreciated.
I haven't seen the same nurse twice in 7 months. I have to explain things again, each and every time. I still need care for a catheter, to be reviewed and seen on a 3 month basis.
Thank you for your feedback and we are sorry your experience has not been positive. If you would like to tell us about your care in more detail, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
We are having help provided to help with speech due to hearing loss. There seems to be more help now for Speech and Language therapy. They have been brilliant.
Thank you so much for your feedback, it is very much appreciated.
They would come out and change my dressings and deliver medication. They were really good.
They won't see me for my condition until October and I have been waiting since August. I explained I needed the stockings as I was pregnant but if I need to I will just have to go into hospital.
The complex care team were not good with us. The carers were nice but the management was not good at all. They didn't send carers, didn't communicate with us and wouldn't send carers for weeks. I have another child that I have to take to school and they wouldn't let me know, they just weren't good.
To get 17 staples out had to wait for 14 days for district nurse. It was a struggle to get GP send one out. So much backwards and forward with both hips. They told me to come down, they did come out and they were brilliant, but lack of communication between the teams.
They sent a district nurse out to me, she was fantastic. My blood pressure was up so they sent an ambulance. The nurse reacted quickly.
Community nurses will come out to see them. They were really good. Really helpful.
The nurses are very good. came out to my home, really good.
Come out to administer injections. They referred me to QE for a scan, but they could not do one for 10 days. They said I would need to go to QE after few days to have an injection as nurse could only do them on certain days.
Haven't seen a health visitor until son was 2.5 years old - did 1 year old review on the phone, should be able to see them earlier to do reviews and give info. Not much awareness on sepsis in children considering they're high risk. Having more information on signs and symptoms.
I recently had a daughter and the midwife and health visitor came out. She was brilliant. She also weighed my older son and gave me that reassurance I needed.
Never had a health visitor or midwife come to the house for my son who is now two. His care has been shocking. 1 year review and 2 year review were both over the telephone.
Physiotherapy support should be on regular basis not only by showing pictures of what to do and then see you after a month. This approach is not helpful at all.
Community nurses come on Thursday and change dressings.
White bear testing
During covid has only seen crisis patients which has impacted on a significant patients not being seen for any service and causing more service users to go into crisis. When you ring the service you can’t speak to anyone who knows anything about you and you are invisible just because you are not in crisis.
Occupational therapy services - Person sent to look at my situation was extremely rude, insulting, and spoke to me like I was something he had scraped of bottom of his shoe. I will never ask for help again.
Tony, I am really to sorry to hear about your poor experience from one of our services, please can you make conatct so we can discuss further , as this is not the level of sevice you should have recived.
Please contact Anne Pemberton, Patient Experience Opertaional Manager either my phone or email, details below -
anne.pemberton3@nhs.net
07713089574
Fantastic support, caring, available,
Please accept apologies for late response. Thanks you for taking time to give this lovely feedback, I will ensure that the Early Intervention Service lead are made aware.
Anne Pemberton. Patient Experience Operational Manager
Diabetes specialist has enabled me to improve my Diabetes care. She is very knowledgeable, friendly and helpful.
Please accept apologies for late response. Thanks you for taking time to give this lovely feedback, I will ensure that the team are made aware.
Anne Pemberton. Patient Experience Operational Manager
I had a great service. They've had to make a lot of changes as a result of the coronavirus but I still managed to get seen remotely. It was very convenient being seen on my ipad and not having to spend ages looking for a parking space
Really quick service, staff were fantastic and really welcoming. Very COVID secure
Thanks for taking time to leave this feedback, great to know we are getting it right.
Staff provide a good service. However, the healthcare trust are telling staff to sign off children with Speech and Language Disorders after a handful of sessions to reapply leaving a term in between blocks of therapy. This is artificially reducing waiting lists for SLT which were years long before. I tried to raise this with one of the governors who lives locally and he did not want to know.
Thank you for posting your comment on the Healthwatch feedback centre. I am sorry that I was unaware of your comments until today and therefore have not been in a position to reply.
I would appreciate if you would contact me so we can discuss your concerns and at which point I will be able to provide you with information around what is happening within Childrens Speech and language services.
Regards
Anne Pemberton
Patient Experience Operational Manager
07713 089574
The Podiatry service has been closed for months and no emergency service.
Dear Mr Harris
Thank you for posting your comment on the Healthwatch feedback centre. I am sorry that I was unaware of your comments until today and therefore have not been in a position to reply.
I am sorry that podiatry services have been significantly disrupted by Covid-19, and that you have been unable to book an appointment. The podiatry service at Birmingham Community Healthcare NHS Foundation Trust has been able to see patients who have open wounds or at high risk of developing wounds, but are not yet able to offer routine and non-urgent appointments. In the meantime, patients are advised to continue to monitor your foot health daily, use a file to manage your nails and check for any new wounds. If you have any concerns you are advised to contact your GP /practice nurse.
If you have developed a wound, or if your condition has changed please do telephone the service. If necessary, you will be given advice by a podiatrist about your foot health care.
I am sorry we are not yet able to confirm when the service will be in a position to offer routine and non-urgent appointments, and once again may I apologise for the delay in responding to your comments.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
Online survey questionnaire: What has worked well for you during lockdown?
Answer: Community nurse phoned to arrange visit for catheter change & explained how they are still visiting essential patients also to ignore a letter that may arrive saying they would no longer be able to visit during the current situation. Very good service based at castle vale.
Thank you for your feedback about the Castle Vale Community Nursing service, which has been shared with the team. I am sorry for the delay in acknowledging receipt of your feedback.
with kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
Birmingham podiatry service - Summerfield Primary Care Centre - I was referred by my GP promptly and got an appointment within 2 weeks. Lovely podiatrist. Orthotics have made a much difference – pain free walking. It was great how clearly everything was explained and great advice / exercises given. And was called 2-3 times for checks. The insets in my shoes have made a huge difference to pain in my toe points.
Thank you for taking time to provide feedback about your experience of the Trust's podiatry service. Your comments have been forwarded to the team so they are aware of your kind words.
With kind regards
Alison Last
My son has been discharge twice from this service even though my child is not verbal. The service is also very poor in working with parents and teaching them how to help their children. They should do a workshop for parents to teach us what to do then we can learn how to help our children to speak. I have been able to find services that can help my child and I have been able to access these services because I am a proactive parent and educated. But other parents and people I know are unable to get any help and are missing out because of lack of information and help. This is especially difficult for people new to the country with no English. They do not know where to get support when they have children with support needs. My neighbour is new to the country and has a child with autism, and I had to help her on where she could get support.
Thank you for taking time to post your feedback and I am sorry the services you have had contact with have not provided you with the support and information you needed. I would welcome the opportunity to discuss your experience with you in more detail and ask that you contact me by phone or email to let me know when would be a convenient time for us to talk. Please contact me on 0121 466 7128 or email Alison.last@bhamcommunity.nhs.uk
I look forward to hearing from you, and again would like to sincerely apologise that you found the Trust services did not meet your expectations.
Yours sincerely
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust