Haematology looked after me amazingly well. The care was excellent from them and on ward 1. I had to come off blood thinners and be induced early. The support and care has been amazing.
Ward 1 was fantastic. A consultant appeared on the ward even though he doesn't work there.
Good, we waited 3 hours. They did checks on him and we waited again for the doctor. They discharged him with a cast and sling. They were good on that day.
The experience is lovely here and there is no challenge seeing the doctor. Getting results and feedback is so easy.
Booking appointments is fine. It has been good.
First time coming here for bloods. It has only taken a week for the appointment. The wait was long today though.
I have problems navigating the building, I get lost. The other issue is accessing them but booking an appointment with them is easy and they do follow up.
They can be a bit rude. They need to be better understanding. It can be a nightmare coming here.
Not too bad but the wait time can be long. Getting appointments there isn't too bad.
Getting some appointments and seeing a doctor can be difficult. Getting results is okay and the parking is reasonable but can be a challenge. They're good though.
Had a scan done at A&E as he felt constantly sick but they said it was due to his constipation and behavioural changes. The diagnosis didn't make sense. They are treating the constipation but not looking into the whole thing.
Audiology have been good. They are rolling out different things to help with diagnosis. They're really helpful and really good with communication.
They're good. Slight waits but good. It's not a bad service.
He was discharged from the service nearly a year ago as he passed the hearing test. He still had problems so we went back to the GP for a referral again.
Everything at the hospital has been alright. It's just all of the construction work going on inside and outside that can be confusing on where to go. But if you ask, staff are more than happy to redirect you.
It was a few months wait for the referral at ENT. Good communication and the experience has been good. Easy to find my way around. We know who to get help from.
The appointment was good. Very quickly saw the doctor and they have referred for bloods.
Waited a couple of months for bloods and they arranged for a suitable date after that.
Everything is good and they care for him very well. He's been discharged and it's the first visit after a while.
I see the eye department every 12 weeks. They have always been very good. They're good at giving follow ups. They have been brilliant from the beginning.
We have been coming to rheumatology for over 2 years. The last appointment was around 6 weeks ago and ran on time. It always goes really well. They always send follow up appointments in the post. We have never had any issues with having to rearrange an appointment either. The contact numbers and emails are clear and we can contact them and get a response quickly. They have been amazing. The nurses are so good and so nice. They're brilliant.
Audiology put a hearing aid a couple of months ago but it's too loud and so they gave us an appointment for today. It's a shame there isn't an app to do it through. The care is excellent, really good with him and meet his needs.
I have taken my son there a few times for different things like blood tests and check ups. Really excellent and always look after my son.
We ended up taking my child to the hospital when the GP wouldn't accept they were unwell. They were good but it was very very busy and it was a very long wait which is bad for a child sometimes.
My son is here for bloods, we came from the train station and it was a maze to get here but the signage does help. We got here a little later as they always run late and so we knew not to arrive early when you take a ticket when you arrive. The receptionist didn't show me where to wait. It wasn't helpful as it was our first time here. It is also too hot in here, I feel like I could faint. That isn't a calming atmosphere for kids.
It can be a long appointment as we have to go to various departments. So many people involved but so far they're all good apart from the paediatrician care isn't as we weren't being listened to. No proper care plan with them. The frustration with wait and watch. Why can't they prevent instead of waiting for things to go wrong.
My granddaughter has been seen quickly today for a bowel dysfunction. What usually happens is they call you into a room and they think they have a plan but then nothing changes or happens. They just keep giving her medication which doesn't solve the issue. We need some progress today.
My first appointment here with my son. We were seen straight away. He was weighed and now were waiting to see a doctor. The staff were good and treated us well.
Every couple of months we come here and it can be a longer wait. Communication is good here though.
Been quick today. Last time it wasn't as quick but today was. All departments have been fab and all arranged for the same day. They also gave us a ticket for travel.
First appointment since covid. I think we may have been forgotten about. The GP contacted the hospital and finally we got an appointment today. Finding my way around the hospital was okay and the check in staff have been good. They have been good today.
Turned up, they were lovely in A&E They did x-rays and said they thought it was inflammation so sent home. We were referred to rheumatology which we have an appointment for in December. A very good and quick experience.
They're great. We were seen quickly and they're looking at whether her skin issues are based on food allergies or something else.
Was seen at dermatology a month ago and they referred to gastro. They keep on top of her skin.
Very good care and has been a very quick process. Did call them yesterday and told me to come today to collect the device.
We were seen at A&E and done within 2 and a half hours. Really good with him. Really good and quick. He was treated and discharged really quickly.
See them three times a year and they're excellent. We see them together with the dietician and all are excellent.
The liver service is good. They see her once a year. Good and understand what is happening with my daughter's care.
They're quite good. They're on time.
They're really good. They listen and they work with her well at audiology.
They're brilliant at follow ups and amazing appointments with other teams all on the same day.
She was on ward 17 and they always try their best. It's not the Ritz but they do their best and that all you can ask for.
Been before and it's okay. They're helpful and always change appointments if we need to. It can be difficult to get through to the department. They give us time during the appointments.
We have been waiting a while for our appointment. It's good and has wonderful staff who are always smiling. My son is here for blood tests. It's our second time here. They explain everything well.
We have been waiting a while for our appointment. It's a good hospital with wonderful staff who are always smiling.
It's okay. The appointments never start on time. I take time off school to come here and it affects my learning. The staff are welcoming and they explain things. They talk to me and my mum. I am here for blood tests due to issues with my eyes.
I was there about 3 weeks ago for my weight. They said I need to do exercise and can't see me now I'm older.
I went in with my aunt to visit my cousin who is staying there. The staff were very kind and helpful. They didn't rush you to leave and they would ask us if we needed things. I think my cousin was well looked after too.
Had a scan some years ago and I asked for another not they're older. They said there isn't any point but I heard things can change.
He was in hospital with sepsis and now has cerebral palsy because strep wasn't picked up at birth. He was rushed in at 2 weeks old after developing sepsis. They looked after him.
Everything is organised and on time when we visit once every year.
Good. I'm so happy with what they are doing. Appointment booking was easy. If you have a car, it can expensive so I prefer to take a taxi.
It was very easy to book an appointment by phone and parking wasn't too bad today. We have to pay for the parking as well as the Clean Air Zone. They're good here.
Absolutely brilliant. I get to see all consultants in one day. Pay for the travel under the treatment abroad scheme.
We have to travel to get here so they're flexible around that.
Easy appointment booking. looks nice and I'm happy as they're pretty good.
Parking is too busy. I have to get the bus instead. Not consistent when booking appointments. They aren't flexible. You still have to wait when given an appointment.
Good at A&E, they have always been amazing. You have to wait a long time but I'm happy to wait for the care my children get. They're great with kids and care for them. I cannot complain at all.
The burns unit were amazing when my daughter burnt herself. They cared for her well and tried to keep her as comfortable as possible.
The head nurse at urology has no way of talking to people. She spoke to us so badly. There is no need for it.
Really good at Ophthalmology. Very thorough and on time for us. Were not rushed either.
Appointments for ENT appointments are running early today which is good. It's clean and they're really good taking their time. Good advice and support until my next appointment.
The staff are really good, communication is good and we have appointments every 6 months. They're brilliant.
The staff were excellent when there in the summer but it seemed dated. The facilities could be improved but it doesn't affect the care given.
Good communication. Staff are very good and you don't feel rushed at all. They're supportive and really listen.
Six week wait for blood tests. In the end I managed to get one sooner.
With a thyroid issue you cannot just wait for a GP appointment. Have to come to A&E and then they chase it with the endocrinology department to sort it.
They are very good, amazing.
The queue at dermatology is long and you wait over 30 minutes but the staff are nice. They listen to everything carefully and don't make you feel rushed. They have cared for me so well.
They used to have a walk in blood test clinic. That is changed to appointments only now. It's a long time to book a blood test now. A complicated process if you need a play therapist too.
Everything is good and simple. Everyone is friendly. I booked it all online here too. It was a bit confusing to get here.
Everything is okay. The hospital is really neat and tidy. The doctor's are really patient and the secretary helps us. No issues. I rate them 5, it's easy to get here and easy to book an appointment with them.
The gastro team were good and gave me time to ask questions. They really listened to me. They're a very good service and I found them really helpful.
My son's symptoms with chicken pox got worse he ended up at A&E with worse breathing issues. He ended up with infections and skin infections and had to have surgery.
The food isn't great but the care is. They did a second operation and the staff were amazing and go out of their way.
They gave my daughter a hearing aid and now she is better than before.
He has been under them since birth. We were waiting for surgery on his ear but he has to wait until he is older but not sure when that will be. They also didn't send me the right appointment and sent it for next year.
Dermatology doctors and nurses are okay. I was disappointed at the last appointment as they said my son would be under the care of my GP even though they believe he should be under the hospital.
Been coming here for 6 years now. Bloods can be a long wait. Parking is bad. Sometimes we get a parking voucher or they provide bus ticket vouchers.
We now come here for my son who has sickle cell. They're helpful here. They also saved my daughter's life.
My boy has a blood problem. We come here every 6 months now instead of every 2 which is better.
We come here every 6 months for check ups. They're very helpful and treat my son very good.
My son comes for his asthma and allergies. They gave him a different inhaler and check on him every month.
The parking meant I had to park far away. The colouring for the children is good.
We haven't been seen yet, were still waiting. The parking is okay and signage to get here.
I volunteer here as a play worker. When I was a child, my heart did not pump properly and so I was in this hospital a lot growing up. There are good provisions for the children like colouring books, and a play area. There could be more available at outpatients though.
Just got here. Parking was busy. The signage needs to be more visible. The staff are helpful, everything is pretty good.
The signs were good. They're helpful and explained things well. The parking is hard though.
My first time here. I have a translator as I do not speak English. The hospital and staff is clean and nice. I haven't been waiting long.
Just had an appointment and waiting for a scan. The staff are nice at audiology and it's clean. Good they have toys to keep children busy too. It's easy to get around here.
It's our first time here and all is good so far. The signs are good and the toys are good for the children.
My sister was in hospital recently. The doctors were on it and we could ask them questions and get answers.
They were good when we were there last year. They have now transferred my son's care due to being 17.
My daughter had a fever and so I took her to A&E. She was lethargic, hot and crying. We waited hours each time. We went 3 times. Her ear infection was missed. The staff didn't care. We took her to another hospital on the fourth time to get her diagnosed properly.
A very good appointment with endocrinology, no long waits and answered all my questions that I had. I felt listened to and not rushed at all.
Difficult to find the entrance. No information about it being closed. Communication could be better.
They have been excellent for the last 5 years. Bloods have been really fast today too.
Appointments for bloods was easy to make and there were no long waits at all. The phones lines are easy to get through to and find a suitable time.
Never had any problems. They've been quite good. They see my little one every 6 months. Good communication.
It's the fourth visit and the dietician is very helpful. Quite good and provides support. They're very understanding of his needs. Sometimes they do telephone follow ups.
The pharmacy gets my daughter's long term penicillin ready very quickly.
Very good at Waterfall house. They have checked on her to make sure everything is good.
We waited at A&E for a bit but not too long. We were put in a side room and they did some tests. When she was discharged she didn't have any paperwork which was odd. No follow up was arranged either.
The metabolic department is very good. They're a lovely team.
The rainbow corridor and playroom is excellent. The doctor gave her some orange rainbow dust.
You have to wait about 20 minutes for medication otherwise they will send it to our local pharmacy. They're very good here at the pharmacy.
I had to call them to make an appointment for blood tests. It was easy to do.
They're very good and arrange an appointment every 4 weeks and sort his blood tests. Everything is fine.
It was okay at endocrinology. We weren't rushed and the doctor gave me time to ask questions and explained everything to me in detail.
She wasn't feeling okay so we took her to A&E. She has been very well taken care of. They upped her medication.
Neurology is good. She comes every months either face to face or via the telephone too.
We have been waiting 45 minutes as they're running behind.
Seen them once and they were very good. Because of the consultant he got transferred and they were really good at making it happen.
Everything is easy to find and all the signage is clear. The staff are friendly and very helpful. Appointments arranged in time and follow ups are good. All communication is good and arrives via text, email and phone call. Quite easy to get through to the department when needed too.
Very supportive at bloods, they're quick taking bloods too.
A&E is good, very good. They see you depending on what the problem is. My daughter has come into A&E a couple of times with asthma and they don't leave you waiting. When my son came in with chest pains they saw him straight away too.
It's all okay with the dieticians. I'm able to ask questions and I feel like they give me time. We come every year and that works.
We had a pre-assessment appointment which was good as it was on time with the nurse. We got the information we needed. The nurse is supportive and explained the surgery.
Waited a long time for bloods. They don't have enough nurses. It's a bottleneck as the GP can't take bloods for children so they all end up at the Children's. We have been waiting for 1 and half hours so far.
The ENT doctor is very efficient, polite and friendly. There was a 20 minute wait for the ENT appointment. The facilities here are great.
Neurosurgery clinic is okay. Very good. The care given is excellent and we have been well supported with the surgery he has had.
Come every 6 months for a check up and all the services are good.
Been waiting a while as there is a delay with getting bloods done.
The main entrance is closed. Kids love it and it's a good hospital, good for kids. Really nice and clean. Were always seen quickly.
There letters go to email and then you cannot access them. I asked them to send them via post and she said it's a new system so that wasn't very helpful. That's no good for me. No communications about waiting times when there and no signs to say how long the wait is.
It took 18 months to 2 years for an ENT referral appointment. I kept getting messages from them saying if we didn't need to be on the waiting list to let them know. We had to rearrange an appointment but that was easy.
The waiting times at ENT could be better. The wait is quite long for appointments. We have been waiting a while for a follow up. The care is good though.
No long waits for appointments at pathology bloods. I had one last week but I had to reschedule.
At least 12 hours waiting at A&E last year. We went in at 4pm and didn't leave until 6am the next morning.
We have been coming here to the dieticians for about 2 years for a gluten intolerance. We come every 6 months for blood tests and ask questions. The wait time and everything is okay. The staff are okay and I'm able to ask them questions.
Ward 10 is fantastic, everything from the service to the help and everything they do for us. Been here for 5 weeks and it's one of the best hospitals ever. My experience has been really good.
Genetics are good. The staff were perfect. They let us ask questions and I felt they had time and they have told us to get some blood tests. Today was a follow up appointment and it was good.
I see a consultant here to manage my long term condition but the appointments seem a little pointless. Nothing really happens they just say that they'll email me to book another appointment a year later.
Really nice at the scanning department, the staff were great. They explained everything and were amazing.
Really good, they saw her quite quickly. They gave her dehydration packets etc, really good.
They have been helpful. They're good.
Everything is perfect, no issues.
There wasn't much waiting time at A&E. The service was helpful and friendly. The hospital team did nice work, we enjoyed every bit of the service.
It was very busy when I went. I waited the whole day in the queue. The doctor was very good.
The wait is too long there.
The wait could be up to 2 hours previously, but it has improved immensely and have been brilliant today.
They're okay but sometimes I have to wait. They're generally fine. We come here every 6 months.
There are no long waits at bloods, we were seen pretty much straight away. They're very good with him. They comforted him when he cried and got it done as quickly as possible.
We go to haematology every 3 months and they're fine. Sometimes its a face to face and sometimes a call. They just review his bloods.
It's the 4th follow up appointment at neurosurgery today. It's been brilliant, just awkward to get here but they are more than accommodating.
Spent 6 weeks on ward 10 and I can't fault them. They were brilliant. I wouldn't go anywhere else. The care is excellent and thorough. The staff are brilliant and lovely.
The treatment every 6 months at metabolic is working well and is good for him. The staff are friendly too.
MHDU (medical high dependency unit) are her besties. They always come to see her, spoil her and they're really good with her and they care. So so good.
In the beginning there were a few hiccups but the last admission she had they were so so good. They had been through loads of training at PAU which made the service much better.
They're okay. They sort medication and have a few check ups. They get information from all the other departments so aren't that actively involved with her.
I have a few concerns with them due to inconsistency with communication. I don't seem to get appointments from them. We were meant to get a CT scan and it was a lot of faff and stress to get this done. The consultants and staff are kind though.
They're wonderful at renal, I'm happy with them. They're so on the ball when she's admitted to the hospital. They come and see her out of courtesy and are just wonderful. My daughter doesn't go unnoticed.
Lovely they were, quick as possible. One doctor heard him cough and thought it was croup. They checked him over and gave him antibiotics before we left. They did bloods, x-rays and checked him thoroughly.
Waited such a long time at A&E. I was informed that the child needed to recover and no medication was given.
The hearing department is good. A little bit slow but good.
The emergency department is very bad. The waiting times are 15 to 16 hours, sometimes more.
My son is here today for an ENT follow up. They have been consistent with his care. My son has a problem with his ear and they have been generous with offering hearing aids and a discrete headband for it.
Cardiology have been very good and looked after him. All the staff are good.
No issues, everything is alright.
My daughter has suffered for a year and a half because the test wasn't done. Diagnostics takes too long. The staff and the doctors are amazing.
Fine. I don't have any issues with the service.
ENT and audiology departments are both good.
Very good, very good staff. Very happy with them. We were sent for blood tests after the appointment and didn't wait too long there either.
Dermatology is alright. they were amazing when she had an operation. Amazing service.
The skill of the doctors at paediatric neurology is very good. Our appointment was last June and they were meant to follow up and schedule an appointment for 9 months. We had to call and schedule it ourselves. That is the only thing, otherwise they're really good.
Both CDU and blood tests are very god. Nice, helpful people.
I can't say ward 10 are excellent or very good as I don't feel that they are very good. They don't listen. The operation was very bad. The op went very badly and unsuccessful and now she has to have another op. They discharged at 9am and told us to come back Thursday for blood tests which could have just been done Tuesday.
Parking is a nightmare and made me 5 minutes late. They did say they would still see us. The consultant doesn't say much, he's a bit silent and doesn't explain things very well. I feel like he can't be bothered. I told them on the phone and they said I need to directly ask him to change us to a new consultant.
The diabetes clinic had a group appointment but my son didn't feel comfortable with that so they changed it to a single appointment. My 10 years old likes one to one appointments.
My son had an accident on his hand and ended up at A&E. They said due to the injuries he would need an operation the next day. They arranged it all. Excellent care and service.
Physio is going quite well and he enjoyed it. They're really helping the healing of his hand.
The doctors is on point with what he wants doing. The receptionists at cardio are questionable. They didn't apologise when they forgot to book an appointment for my son. They could be more mindful.
Bloods are quick and easy. No one else can do them as well for my youngest as he usually passes out and they do it quickly so he doesn't get worked up.
ENT is amazing and explain everything that needs to be explained. They're on top of things. When he had an op a month ago they were amazing and kept an eye on him, amazing follow up.
It was fine and everyone was helpful at A&E. We didn't wait too long.
You have to wait at medicine chest, around 30 minutes but they're okay.
They take a long time to see him. They took two months in February even after he got worse.
Really good respiratory team. They have been in her life since she was two. Good communication and easy to get appointments. She has regular asthma injections every month. They're brilliant.
There was no parking today which will cost me an arm and a leg. Got an appointment at ENT eventually. Took them a year though.
She was on ward 10 in May and the staff were super friendly. The nurse was fabulous and treated us very well. They gave us cosmetics and activity books, therapeutic colouring. So good. It's honestly been amazing. The follow up was also good.
Craniofacial are amazing. The staff are friendly and welcoming. They go the extra mile.
They referred us from New Cross to ENT here. It's taken around 3 months. I haven't had any issues here and communication is quite good. Called as I lost my letter and they gave me all the details.
Really really good at endocrinology.
Waited 45 minutes at the pharmacy, they're usually faster than that. I caught them on a bad day.
Dermatology was fine and the appointments are on time, Staff are great.
Had to wait a couple of hours for medication so that could have been quicker.
Had a full MOT and was kept on ward 2 for a month. Staff were really good, especially the nurses. I felt that I could ask questions. They put medication on discharge notes but I felt that could have been more detailed.
We came to A&E four times before being admitted. They kept saying there was nothing wrong on the surface. Last time they finally admitted.
The dietician appointment has been good so far. We waited 6 months for the appointment.
Seen very quickly at blood tests. Very good.
Went to A&E in January with a broken arm. They didn't take too long.
It's normally quieter than today and faster. Usually good. During covid though they forgot about him.
We go to the eye department every 4 months and they're good. Always very good. Communication is good. They don't take too long and the staff are co-operative with the child.
Rheumatology are okay. We see them every 4 months. They send appointments in good time. They're good.
We had to come back for a blood test and they still can't find them. We have been waiting an hour so far.
Brilliant. It's gone really well. We see 8 different teams and we don't wait long between appointments. She has been given a little activity pack where she has to collect stickers between the teams she sees. Communication is really good and we don't have any concerns over her care all.
Amazing at the cleft department, really good. Appointments are on time and they are always open and available to contact. I'm happy with the amazing service.
We had blood tests today which was fine but sometimes you have to wait hours and hours. Staff are quick when they do the blood test but its just the waiting times.
I go to the kidney department, ward 1 every 6 months. They're helpful and provide good communication. Appointments are on time and arranged well. The staff are very good and polite.
Great, everything was good and really fast. A brilliant service with no complaints.
Everything is all good. Waiting times have always been alright. Everything has been good so far. Amazing service.
They could do better in giving appointments as I have had four appointments this week alone.
The wait times in A&E are really long. We waited 12 hours but the care was good once seen.
We waited 3 hours and ended up leaving. Went there as we couldn't get a GP appointment.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust waiting times, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
They're good when we see them. Great with my daughter. They're sorting an operation soon.
The pharmacy delivers to me as they wanted me to collect medication and I couldn't get there so they deliver to me now too which is great.
My nephew's son has a hearing problem and visits regularly. The doctor is good.
My girl was ill when she was born and has a spinal problem. They treat her good here and everything is okay.
I have never had a good experience at the A&E. They never diagnose properly. My son's ear was bleeding and we just had to wait.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
They do a good job here. I like the activities that they have for kids.
I started coming here 2 months ago for brain surgery for my daughter. It's the best hospital I've ever been to. I have no complaints. Amazing.
I'm waiting on a referral made here for my son. He has to have a blood test but you have to book online and there aren't any appointments.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
A good hospital. Very helpful for my daughter for feeding as she had problems when she was born. She still goes now and they're very good.
Very helpful and friendly staff. My son was seen within 2 hours at A&E. Good and quick treatment provided.
Very helpful and kind staff. Consultants are very considerate in dealing with the needs of children.
Waiting times at A&E can be considerable.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
A&E was good but it can be a bit of a wait for children with additional needs.
Excellent care and treatment provided to my son by helpful staff.
My grandson received excellent care after having two surgeries.
Today we waited for an hour for bloods. They were running late and short staffed.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations on waiting times. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
My son was seen within 2 hours, excellent treatment and care was provided.
I have waited an hour before for bloods but this time it was only 5 minutes. It's a very good hospital with kind staff who are caring. It is expensive for parking.
Today my son had his hearing test. The staff were very kind and helpful.
Very good ENT consultant who explained everything well and referred my son for a hearing test.
Very well stocked pharmacy and well informed chemists.
Excellent help, support and signposting provided by the counselling services.
Excellent service delivery. Very well informed staff and highly trained dentists.
Very easy to get or change appointments. The consultant listens to us and provides excellent support at dermatology.
Very helpful and caring staff. Excellent treatment and care provided to my son.
Very good. My granddaughter had an operation last year and communication was good and the staff were helpful. A very good service. We had no problems at all. I like this hospital a lot and the service.
A long A&E wait. Friendly staff. I have had issues around cancellations and there is no lighting in the car park.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations on waiting times. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
I've been a few times to the A&E with my daughter and it was a nightmare. Pushed from pillar to post but the nurses were great and very helpful. The service from doctors was poor however.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Fantastic here. I can always get an appointment when I ring them. Both my children are under ENT for hearing issues and awaiting surgery as well as having multiple conditions. The staff are good and understanding. Good communication.
My daughter is being treated her for neutropenia. The care, support and treatment provided is 5 star.
They don't have a hoist in the changing rooms and it's too small for bigger children. We were also given the wrong discharge notes after surgery in January and there were someone else's medical results and reports that were given to us on discharge.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
They're nice at paediatrics. Good communication and they answer questions. You feel listened to. They always give you time.
They said nil by mouth for 6 to hours. They did an operation at 5pm eventually and they left us waiting with nothing else. It wasn't very good. Once she had started eating afterward she was allowed to be discharged. They haven't followed up since.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
I took my 4 year old with breathing issues straight to A&E. The service isn't quick because it's so busy there but he was seen fairly quickly. The triage nurse and doctor was excellent.
They were very good in A&E with my brother. Treated him very well and listened to us.
My daughter has OCD and they won't medicate for it. It's been a few years and feel like were going backwards not forwards. It's not fair for my daughter.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
A&E was very good. We had a wait but he kept throwing up and he had fallen and banged his head. They checked him and said he had a stomach bug.
Took my son to A&E with a liver problem. His heart was beating fast. We waited for 4 hours and they checked him. They said he would need to go back for more check ups in the future.
Quick and efficient service delivery.
Many scans and x-rays done here. Staff are very helpful.
You have to wait for an hour for bloods but the staff are helpful.
My son had a hearing test today. The staff were kind and helpful. We were seen on time and provided with full information.
Staff were very helpful and the wait time was short.
Very helpful and well informed chemists. They prepared our prescription within 15 minutes.
Everything here is 5 star except for parking.
Referred to bloods for further investigation. They took less than 10 minutes to give samples.
We came to A&E with my daughter who had stomach pain. We were seen within an hour. Excellent treatment and medication provided.
Excellent in dispensing the medication at medicine chest. Quick and accurate too.
Very clean hospital with all the modern facilities and great staff.
Seen every 6 months by a helpful team. Excellent support and care is provided.
The care and treatment is amazing. Getting an appointment at ENT is very easy. Our consultant is always available for a phone call.
Helpful staff whenever we come. My son is autistic as well as having heart complications and we have always had a good experience in this hospital.
Kind and very polite.
It wasn't a long wait when my son fell and fractured his knee. Everything went well and on time. The staff are amazing.
Very helpful with everything . They are polite and respectful.
Helpful with everything, and staff are really good.
Sometimes the waiting time is too long. It was easy to book an appointment though.
Cardiology is very good. Overall the hospital is good and the waiting area is nice.
The waiting list is very long with limited availability.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Always get back to us straight away. They're a really good team.
Come here for the second time. The neurologist manners are very abrupt and he needs to have more manners and know how to talk to people. Over all though I'm satisfied with the hospital. It's really good.
Fantastic staff really. They work work hard enough for us. They make us feel good and they're very patient with us whilst talking.
We have the same consultant now as the last one wasn't helpful. This one takes us seriously.
They messed up the appointment at ENT. Parking isn't easy to get so we came by train.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience with our ENT service . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
It's good. Sometimes you can wait but the doctor is good. It's easy to book a translator too
They have been great. Well organised and helpful. I can contact them easily. They have great staff at ENT. They're really good.
Wasn't too bad today but in the past they booked us in for the wrong day and had to go back.
Neurology are great. They're helpful, answer questions and see us regularly.
It's taken 2 years for a follow up appointment. It got to a point that I didn't think it would come through but I called them and they sorted it for me. They are great.
The A&E staff were good and quick acting, they got the night teams involved and kept him in. Fantastic.
Play therapy for blood tests is amazing. They organise enough people to be there for the blood tests as he's quite nervous for them but they're brilliant.
Been coming for two and half years and they're brilliant. He gets injections and often stays to get better. They've been brilliant.
Everything is well. The stay was okay, the discharge was good. They have been excellent and gave good information. Been great.
I waited for 7 hours with my daughter at A&E.
This hospital is okay.
Really good.
It's my first time here. Good so far.
It's a quick and good service.
Not too bad at ENT. The referral was quite quick. They tested her with a camera and told us she would grow out of her condition as she still gets a lot of chesty coughs, blue lips and hands and mouth blue which shows a lack of oxygen.
Were waiting for discharge and a care package to be put in place. It's good, there is one nurse to four beds. We get along with everyone and the staff are very friendly.
Great, brilliant. Been under craniofacial for 6 months with no issues at all. They've been great.
They take too much time to see children. You wait for 4 to 5 hours for advice. It's a hassle.
I take my children there when they need to be seen. They help but the waits are long.
So far so good. They get everything done on the same day so we don't have to go back and forth, which is great.
Easy to navigate and they are kind there. There is a lack of communication at A&E.
I take my children to A&E when they get ill because I want them to get help when the doctors will not help them. They're very nice people. You wait and wait you get the help.
Seen quickly at A&E as my son had a high fever and was wheezing. We were treated well and cared for.
The pharmacy staff are very kind and helpful. Our medication was ready within 10 minutes.
We were seen within an hour and treatment was provided.
Very good appointment for my son at cardiology. They keep on top of things.
The neurologist see him once a year. They change his medication when needed. We also have contact details for the epilepsy nurse who we can contact whenever we need to.
They wanted to remove teeth. He had a bad reaction when they put him to sleep.
Reception were confused trying to locate our details but the doctor was friendly and helpful.
We often go to this hospital because since my son was born we have had to attend several appointments and he had a spine operation. They are very supportive, reassuring and friendly staff.
Not very helpful. They worked with him for three days and then discharged him. They didn't turn up to one appointment they were supposed to come to either. We asked for a face to face meeting and on Sunday they came out for 10 minutes then Monday attended an MDT meeting and signed him off. Not helpful at all. Useless. They wouldn't even provide me with a letter to give to the school.
We see lots of specialist nearly every month. Very supportive and good care provided. Very good communication about upcoming appointments too.
They can run a bit late but the doctors and nurses are helpful. They explain things very well.
Appointments are given quickly and the doctor is fine. The staff are helpful.
They need more phone lines to book appointments but otherwise it's good.
We came to dermatology for allergy problems with my son. The doctor is good and very helpful.
Respiratory provides a good service and the quality of care is excellent. Helpful staff too.
We come every month and the doctor is really very good.
We come regularly and get free parking. No complaints with urology they're really good and helpful.
We were referred from Princess Royal and were seen immediately as it didn't take long for the appointment to come through. The first visit was easy to navigate and the reception staff are very friendly.
The appointment didn't take too long and everything seems okay.
It's easy to navigate and the staff are nice and understanding.
Very good and understanding staff. Always polite when attending the ENT department.
I get a good service here and it's easy to book appointments. Great communication.
Cranial facial requested a picture of his head and then gave us an appointment for 2 days later. They told us what was going to happen and the next steps and asked us if we had any questions and to get in touch with them if we have any.
Audiology is good. Seen on time too. Regular check ups and they are good.
They're good, helpful and kind. They answer our questions. Really happy with the care they give my son.
Attended to my son in A&E straight away and gave him oxygen.
The diabetics team are on top of his care. He comes 2 to 3 times a year but it's always a good experience.
We have been coming since birth and now every week. We're still waiting to see the doctor today.
My son has a problem with his spinal cord and he has been coming here every two weeks for a year now. The doctor is good and has helped my son so much.
I have no issues with them at all. They're easy to get in contact with at the epilepsy department. They always answer questions. They keep to the appointments and I don't have to chase them. Were always seen by the same doctor. There aren't any improvements needed.
Good, very thorough and answer my questions. We have to go back as they haven't managed to do what they want yet.
The appointment at dermatology was quick. The waiting time wasn't long. Communication is very good. They made a follow up for 6 months time. It took 3 months for the referral.
The service was great but my son is 18 now.
I have taken the kids to A&E many times. We have always received excellent care and treatment.
After a major operation I was on ward 10 from February 24th until March 10th and it was perfect. The nurses do a lot of work. They have been really good to us. They couldn't have done anymore.
I don't think they could do any better. Appointments are fast and there are no long waits. They talk to me and mom about things.
It was good. The whole set up and service. You don't have to wait long.
Blood tests were given to my 6 year old. The receptionist told us to take a ticket. They were quick and kept daughter calm and spoke to her.
Overall I'm satisfied. They have been very good and efficient.
We had a short visit as we had to pick up equipment from the lung department. They showed us how to use it.
ENT is brilliant, really good. Supportive ever since using the service. Were kept well informed. We have no complaints.
The audiologist is fantastic. She is contactable and really supportive.
We got referred here by Warwick hospital. Tests have taken 7 months. They have been very nice. The reception staff are good. The staff listened to our concerns and answered our questions.
Referred by the GP in June 2024 and the appointment wasn't until February 2025 then it got delayed until today. It has taken a long time.
It's fine. A good service. Were always seen on time it all works well.
I come every couple of years so far and the communication is good. It's well organised and the service works well.
The staff are alright at the eye clinic. They're understanding with my son who has autism and ADHD.
Brilliant surgeon, informative and helpful. They answered questions. The appointments run on time.
We went to haematology and they were very welcoming and friendly. It was busy today so we had to wait longer, but it isn't usually that busy. They're caring and understanding.
We came for my daughter's audiology appointment. They are on top of things. They did cancel an appointment before and I only found out when I arrived. They did reschedule it.
My son was an inpatient on ward 10 neurosurgery for 2 and a half weeks. Generally it was really good, the staff were really good. A couple of times there was no toilet paper and the staff said they couldn't replace it until domestic staff came back in. They were welcoming though and the doctors and nurses, but they didn't offer us a tour of the ward.
Very good at ENT clinic. My daughter stayed for 3 days and it was very professionally run.
Very long time waiting for an appointment for my son. The staff are good.
They checked the scar on my face after an operation last year. They were nice and felt welcomed by them.
My daughter has an asthma attack every second week. Were here all of the time. The hospital are doing what they can about it.
My son was referred to ENT. It was a fast referral and the consultant was very fruitful.
My son was provided with the best possible care and treatment by helpful staff during his stay.
I was referred to ENT and today I saw a very helpful consultant. They explained the condition and the treatment plan for it very well.
Brilliant treatment at paediatrics. The care and advice regarding my son's growth and development is brilliant.
I can't fault A&E. It's better than outpatients. At least they provide medication and try to diagnose the problem.
The have done tests 7 times now and still unsure what to do. Complete lack of care and diagnosis.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
We have visited ENT 10 times and still there is no diagnosis.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
The pharmacy provides a 5 star service with excellent customer service. The facilities at the hospital are excellent and so too are the staff. The parking is horrible as it can take a while to find parking.
It was busy at A&E but my son was seen twice in two hours by a nurse for initial assessments and gave him pain relief. After two hours the doctor provided excellent treatment.
The referral here was quick and the ENT consultant was great help. The medication is also working well for my son.
Excellent dental treatment provided over the years. I have been referred to the dental hospital now.
Always very quick in dispensing medication. It took 15 minutes last time.
I have had scans at radiology and the staff engage very well with the patients.
I will give ENT 5 stars for excellent treatment.
All of my outpatients are collected from medicine chest. The staff are friendly and helpful.
It's always a long wait to get bloods. Always running late and busy.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations with the waiting times. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
I was referred and it took 8 months but everything is good and going well so far.
I regularly attend the kidney clinic. I like my consultant as she explains everything and she listens to me.
Excellent consultation and very helpful staff at urology.
Very caring and helpful dentists and nurses. Full of support and excellent treatment.
I regularly attend bone and fracture clinic. They review my condition and issue medication. The staff are very helpful.
Very helpful staff. We can get and change appointments very easily. The consultant listens to me and engages with me about my treatment and medication.
I'm collecting my daughter's medicine. The staff are friendly and they have been good at pharmacy and A&E.
It took a whole day to been at A&E by a consultant. It was very very busy. The staff were very polite but there were a lack of doctors and staff. Fours years on the consultant still says the problem with my hand was because of stress. If they can't diagnose it, I understand but blaming stress or home issues isn't acceptable.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Very helpful staff and they have always provided prompt help and support.
I waited 4 hours at A&E with a 5 year old kid. It is not acceptable.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Good but long waits at A&E.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations on waiting times. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
My son fractured his knee and was treated at A&E. We waited for 3 hours but the care and treatment was second to none.
That's fine, he is here once or twice a year. The consultant is quite good and picked up on other things and made the referrals we needed. Quite thorough.
ENT is fine, we don't come that often and it's usually a quick in and out. It can be difficult to contact them and the reception staff don't forward on emails.
Audiology is good. Communication is good. They're friendly and welcoming. They're patient with my son and because we aren't getting definite results we have to keep attending which isn't their fault.
Audiology are brilliant. They normally run on time and keep you updated. They have been brilliant with the little one. We come every 6 months and they stick to the appointments. You can see different members of staff but it doesn't affect the care. The referral appointment came through quickly from them too.
We have been before and they're quite helpful at SALT. We come every year. I'm happy with the service here.
He has MRI scans every 6 months and has scans of his bones. They keep to time and get things done.
My son has been under haematology since he was born. The nurses are good and the doctor is also very good. They see him every 6 months.
Ward 10 was a bit noisy and was there for 2 weeks. The ward was clean and better than other hospitals. We were always informed about plans of treatments, the staff were really good.
We waited about an hour in A&E and then transferred to a ward the last time we came. They did a few checks and decided she should be on a ward. They were great.
Oncology is really good. Been with them for 2 years and the care has always been good. The staff are sound and you can call them when we need to and they give us good information.
We don't wait too long for bloods and the staff are wonderful and keep him calm.
Excellent at neurology and always on time. They see him often and another thing is, because we travel so far they help with travel costs and parking which is so helpful.
The ENT appointment only took one and half weeks to come through, really quick referral and they sent the appointment by text message and then followed up with a phone call to make sure that the appointment was suitable for us which was really good.
Phoned up the pharmacy and they said the medication would be ready in 2-3 days. Then I called about the other medication as they were sending us too much so when I requested them to stop they did, which was good.
Great at renal, I really like them up there. Especially when she had the operation. They were really helpful and if I have an issue they get to the bottom of it. Was here for a check up today and they sent her for bloods too. I wasn't waiting too long for bloods and it was a quick process. They give numbing cream and spray which is good and keeps her less anxious. Good at keeping her calm too.
It's too warm and being too hot can feed germs. The paediatrician is sound and built such a good relationship with us as parents and with my son. Explains everything well and draws diagrams so we can understand better.
Really good at metabolic clinic, helpful, were so happy with the hospital overall.
There is 24 hour access to the dietician and they will answer and give advice whenever we need for her condition.
They're good. We see them every year. The last appointment in November was fine, they answered our questions. You can always call them for an appointment too.
Really good, communication is good with updates and follow ups. We see them every 3 months.
It sometimes takes time because they are busy but they are good and always have the medication she needs.
The paediatric team are quite good. They see her every month. They're good with sorting medication which is great and helpful.
Always helpful at bloods because my daughter has special needs. They always try to give her the best care.
I was on ward 10 in January and it was very good. The staff were really good for the 11 days I was there. They treated us well as parents. On discharge we were given all the information we needed but wasn't told what to do if anything went wrong after we left.
My son is being treated here for asthma. They have provided medication but getting appointments with them is difficult.
We have been to the A&E department twice and it was so busy we had to wait for hours on both occasions.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations on waiting times. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
My daughter is under treatment at ophthalmology and cardiology. We have received excellent care from both departments.
I was not happy with them as they refused the first referral then another doctor saw her and she received support and some medication.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Daughter had a severe dairy allergy and they diagnosed her and gave her treatment. They got her on the milk ladder and involved her slowly back to milk. She doesn't have any issues now.
Not good at communicating with other departments. Getting play workers or a disability nurse is difficult to help with the appointment.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Excellent service provided all of the time. They sort medication quickly.
We had a 6 hour wait in A&E before proper treatment was received.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations with the waiting times. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
My son had his hernia operation and was discharged the same day. After 24 hours we were taken back to hospital as it was a failed discharge.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations and your son was re-admitted. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Very busy all of the time but the staff are very helpful and they sort medication quickly.
Today we had our first appointment with them. They did the initial test and will call us back in 10 days for the start of proper treatment.
We are always seen on time and provided with excellent support, care and information.
We were seen 40 minutes late but the consultant was amazing, very helpful and he explained everything in layman's terms.
It was the first consultant appointment today everything was good.
My child was born with a tumour and at 3 weeks old had to have it removed. Today is a check up. Everything is 5 stars here.
Follow up appointments have been excellent.
We got an appointment within a week of referral. A five star service provided.
My daughter is being treated for an ear infection and care and support is excellent. She was referred to the audiology department by the consultant.
Very helpful staff. They arranged the medication from outside as they didn't have it in stock. I came to pick it up the next day.
Although the referral to ENT took a long time the Consultant explained everything very well and gave medication.
Long waits all of the time. Today we have been waiting for more than one hour and no sign of our turn for blood tests.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations on waiting times. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Very busy but a fast moving environment. They see you within 2 hours. The staff are kind and helpful.
My son received excellent dental treatment. The dentist was amazing, very helpful and explained everything very well.
My son had an ear infection and was treated by a wonderful doctor. He arranged for all his medication and follow up appointments.
All of the scans and x-rays were done for my daughter over there. The staff were very supportive and engaged very well with us.
My daughter is being treated at cardiology and the support, information and care is second to none.
The nurses at A&E are very helpful, my daughter was seen within an hour and excellent care and support was provided.
The hospital was full of patients, hardly any chair to sit down on. Within 30 of our arrival at the hospital the consultant came out and announced that the average wait time is up to 10.5 hours. Really? With all these sick children??
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations in relation to the waiting times and lack of seating. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Very helpful staff. My son was seen within an hour and shifted to a ward for further treatment and support.
My son had Kawasaki disease and was provided with brilliant support, care and treatment.
The staff are good at the hearing clinic. They see her the same day as ENT and there is good communication.
It's good and they are really helpful are ENT.
The hearing department has been good. We have been discharged today. We have been 3 times to check his hearing and speech. They're happy for him to be discharged and continue with SALT. I'm happy with the service.
The A&E staff were excellent. He was seen straight away. They offered us tea and were so kind and thorough. They did scans and other checks and asked us to stay overnight. They sent us home the next day with an appointment at neuro.
It's perfectly fine. They are all excellent. The care is excellent. In November my son fell out of a first floor window and they have seen him regularly ever since. A great and helpful service.
The wait is about 45 minutes which is really bad for medication. It takes so long. It needs to be made bigger and run better.
Really good. They makes sure we know that we can contact them when needed. Communication is good amongst departments too.
Been under respiratory for 8 years, they're really good. They always send a reminder via text and offer free parking. They're brilliant, like my guardian angels.
I was running late so I rang the secretary to tell her and she said she would let them know. Ended up getting here 10 minutes late. The receptionist said we would still be seen but ENT said they never got the message passed onto them and said they wouldn't see her. So I stood my ground and the arranged an appointment for today.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
They have been excellent. Never any issues with them. So informative and caring. They will see us quickly and can contact them if and when we need to. An excellent hospital.
She was on ward 10 after surgery. The cleaning could have been better sometimes. The staff were amazing but short staffed on a weekend. They still did their best. Every doctor and nurse was compassionate. They have all been amazing.
My daughter stayed in one night before being operated on in August. The staff were great and reassuring. The care was excellent.
Good, professional doctors. They always make sure she is well looked after.
The doctor and nurse at neurosurgery are very good.
Very long waiting times but friendly staff. Regular appointments are good though.
Great. Nice staff. The waiting time was long but other services were good.
I wanted to take a moment to express my gratitude for the care and support provided during my son’s recent surgery for the removal of his tonsils and adenoids. Overall, our experience was positive, and I appreciate the professionalism and attention to detail shown by the entire medical team.
The staff was very thorough in explaining the procedure, the risks involved, and the post-surgery care, which helped ease my concerns.
My son felt comfortable and safe with the surgeon and anesthesiologist, which made the experience much less stressful for both of us.
The recovery room was well-organized, and staff ensured that my son was monitored closely until he was ready to go home.
It's been alright, the referral took 4 months they didn't communicate with me around how long the referral would take. The staff have been very nice.
He was sent for an x-ray by ENT for a blockage in his nose. They prescribed him a nasal spray and told us to come back to see if it has improved.
Here at ENT for a follow up as the last appointment found a blockage in his nose and they want to see if it has cleared up and if it has helped his hearing which seems to be getting worse.
He had a hearing test in February and have had an ENT follow up appointment today. We have been waiting a long time for the appointment. Staff have been very good and explained everything very well. He will need to be monitored further.
My 13 year old son had grommets done here twice. We have had no problems. The experience has been very good and they have been really nice.
Very good at ENT. No long waits and the staff are really nice. I have had no problems. She has been on the waiting list for over a year and they have apologised. Were just waiting on the paediatrician to see her. They accidentally discharged her after 6 months and then had to put her back on the waiting list.
All has been good at rheumatology. The waiting times and the staff are good.
If you arrive a few minutes late it's difficult to see them. It has happened a few times but on the flip side the clinics can be running late. I have waited for an hour to be seen.
They were great at cardiology. They didn't see him very often, very three months. They recently discharged him as he no longer need the care there. Brilliant department and brilliant staff.
Seen quite quickly at cardiac clinic but when you go back to get the results from the doctor, the review takes a long time so there needs to be a better balance of time.
He was seen and weighed as soon as he arrived. There have been times when we have waited 30 to 40 minutes. They put you in a room and so the visualisation of someone waiting has gone. They apologise for delays but you never get a reason. The staff are very good though. They are always very informative and get to a personal level with you which is really nice.
We came for blood tests for my son. They are very calm and take their time with him.
My 6 year old daughter had an operation on her nose and throat to stop a cough and help with her breathing. It has made her breathing better but she is always coughing. They were very kind and caring for my child and looked after her well.
I waited a few hours but was seen by a very wonderful doctor who provided excellent care and support. I will give them 5 stars for the good care provided.
I was referred to ENT by my GP. This is my third appointment with the consultant. He has referred me to audiology.
Today was my first appointment at audiology. They did all the tests and reviewed my previous reports. The consultant was very helpful.
A five star service all the time at the pharmacy.
It is busy at A&E but they make sure you are seen within 3 hours and the care is very good.
I was referred by my GP which was quick. I was examined and within 10 days all tests were done and I was referred to the QE.
I was on ward 7 for 3 days and the care was good.
I was an inpatient in the gastro ward for 3 days and the care was okay.
A neat and clean hospital with all facilities needed.
All scans are done here. I give them 5 stars for their help and support.
We have a follow up appointment every two months. The consultant and nurses are very helpful and listen to our concerns.
Very good staff that provided help and support which aided my daughter's recovery.
My daughter was on ward 10 for 7 days. Everything was excellent.
Very well trained and professional staff. Excellent care and treatment.
Very helpful chemists and prepare the prescriptions very quickly.
The care and treatment is 5 star however the parking is 2 stars.
We have been to A&E a few times and were seen fairly quickly on all the occasions. The staff were very helpful too.
The hospital is a centre of excellence. It has all the modern facilities and very well trained staff.
This is our second appointment at orthodontics. The dentist is very helpful and explains everything very well.
We were referred here by our GP. It was a very quick referral and within weeks treatment started at the cleft department.
We have been to A&E many times and have always been seen within 2 hours, which I think is good.
My son had his MRI here. The staff were very helpful and kind. They know how to deal with a 7 year old.
Very kind and helpful staff at audiology. They always provide excellent advice and support.
Excellent care provided before and after eye surgery. Today we are here for a follow up appointment.
They are very good and very patient with my daughter. The doctors and receptionists are nice.
I waited for 2 hours but was seen by a nurse in between. The doctor did an excellent check up and provided medication that I needed.
I have been to A&E many times and the minimum waiting time is 2 hours. The staff are very helpful and supportive though.
My 6 year old brother was seen within an hour and was provided with excellent care and treatment.
The Badger Centre told me to take my 5 month old daughter to hospital as was worried she may be dehydrated. Sat in waiting room from 8pm. It's 6am now and I'm still sitting here waiting. No Dr came to us.
Absolutely awful. No excuses
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
I waited 4 hours at A&E and the nurse that saw me was really nice. She told me I would have to wait for a doctor as I had hurt my skin on my knee after falling off my bike. The doctor told me it needed stitches and a clean which hurt a lot but they helped me in the end. Wish I had gone there first.
I thought I had fractured my toe and they said they would need to do an x-ray. When they did the x-ray they found a cyst in my leg. They had to then drain it and take samples to make sure it wasn't cancerous, which it wasn't. They told me to keep an eye on it and if it irritated me to go straight back to them to make sure it was nothing bad.
They were really fast at x-ray. They saw something on the x-ray other then the break in the toe and got the doctors to look at it. They kept me calm and told me not to worry. They were really kind.
Very quick and efficient service. We were seen within 1 hour , it's amazing.
You sit in A&E with your sick child for hours waiting to see a doctor and they say take paracetamol. The NHS is no good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
We have had very limited support provided after hours of waiting in the past at A&E.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
Very helpful and quick team at medicine chest.
Very helpful dental team. Supportive and provide excellent treatment.
The minor surgery was second to none.
Very happy with the care and treatment at ENT. The staff are very helpful.
The best audiology service in the Midlands. I was referred from Leicester.
I have been to A&E 10 times and was seen within 1 hour on nearly all occasions.
A very quick service. Medication is ready within 15 minutes.
Good treatment and excellent staff.
Very good support for the last 3 years at audiology.
Very kind and helpful dentists. Patient involvement and treatment explanation is excellent.
Excellent support at radiology. Always seen on time.
Always very busy but accurate and quick at medicine chest.
Very helpful and caring staff at audiology.
Five stars for excellent service provision.
Quick and efficient at medicine chest.
An excellent ENT consultant who listens to our concerns.
Excellent care and treatment from audiology over the years.
I broke my pinky finger and waited 3 hours in A&E. Someone eventually saw me and didn't do an x-ray. They looked at it and said it wasn't broken and there was nothing they could do about it. I went back a month later as it still wasn't any better. This time it was x-rays and it was broken. They bandaged it up. They sent a follow up but didn't bother as I felt like I didn't have a good experience when we went there.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
There were no long waits in A&E. They helped me and gave me creams. I can only have certain ones as I'm allergic.
They were good. They helped me to improve bad eating habit and sleep. I was under them for 2 months. I can go back if I need more sessions.
The diabetes department is really helpful. They provide me with everything I need and some sessions with me.
They sat mom down and told her how to help my sister and how to care for her at home. They have been so different to other hospitals. They have given the right attitude and help with my sister's care.
You have to wait for a few hours but as soon as you enter A&E there is a nurse who provides initial care and treatment.
I came for bloods and was in and out within 20 minutes.
Quick and efficient service at medicine chest.
A great hospital with excellent facilities and caring staff.
All scans and x-rays were done at radiology. The staff are all kind and very helpful.
My daughter was in ICU for 2 months after she was born. She received special care and attention. Wonderful support was provided.
Excellent care and treatment by wonderful staff to my daughter who has cystic fibrosis.
Excellent care provided to my daughter since she was born at cardiology.
The staff are very kind and helpful at medicine chest. They even picked up on a mistake on the prescription and spoke to the ward nurse about it.
Very helpful staff who provided specialist equipment to use at home for my son with his special needs.
My son is being given excellent treatment and care by the doctors and nurses.
Very quick and caring staff at radiology.
The best hospital in Birmingham. The staff are friendly and there is a good range of hot meals available.
Excellent service at medicine chest. The staff are very professional.
A very helpful consultant and the nurses too.
I have three young kids and am a regular visitor to A&E. There us always a 2 to 3 hour wait.
I have visited the A&E many times for my kids. We have always waited over 4 hours which is too much.
I took my 3 year old son and he was provided with care and medication straight away.
I took my 3 year old to A&E and he was seen within 1 hour. A great service provided.
Excellent staff provided quick support to my daughter straight away.
Overall an excellent hospital where staff cares a lot about patients needs and provides an excellent service.
We had to wait a few months for the first appointment. Since the appointment treatment is running very smoothly, with lots of advice and support available.
Excellent treatment. The consultant listened to our concerns and provided full support.
My daughter was referred to cardiology by the GP. It was a very quick referral, we got an appointment within a few weeks and treatment has started.
Excellent treatment and care provided to my daughter, very helpful staff.
I came to A&E with an inflamed stomach and was in pain. I was seen within an hour. Excellent care and support was provided.
A very clean and patient friendly hospital.
I had a capsule endoscopy over here. The staff were very kind and helpful and provided excellent support.
I have Crohn's disease and been attending paediatrics since I was 5. The care and treatment is excellent.
Based on my experience, I will give them 5 stars for excellent service delivery.
I have come to A&E a number of times and always seen very quickly.
I have severe eczema and I was referred to dermatology. The treatment was excellent.
It was a quick referral process and the consultant provided excellent care and treatment. I attend ENT every month.
It's the best hospital in the town. The staff are very friendly and kind.
Very quick and efficient at medicine.
I regularly visit kidney clinic for kidney function check up and I am very happy by the care provided.
They see me quickly at A&E.
I am getting dental treatment here. The dentist is very friendly and helpful.
They called and emailed to say the referral had gone through to them but it should have gone elsewhere for adults services. It was good that they figured this out before we went to the hospital.
My brother had a nose bleed and was taken to the Children's A&E. they provided him with immediate support and help. The staff were very helpful and caring.
I regularly attend ENT clinic every 6 months. All the clinics run on time and all of the staff are very helpful and supportive.
Quick support was received at A&E when I went in with a fractured hand.
I regularly attend ENT and my consultant is amazing, kind and helpful.
My brother was treated quickly and provided with excellent urgent treatment.
The staff were very kind and helpful when I had my appendix removed.
Very helpful and supportive dental staff.
I had a dislocation and went for physio. They were good but they then transferred me to another hospital as I was 16.
Because I am now 16 they have transferred me to City but the staff were so so good there.
Not good at all. It's all about funding and not the people. They brush things under the carpet and don't make you aware of what options are available to people.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
I went a couple of months ago and they would speak to me and my parents. I have a heart condition and because of my age they have sent me to the QE.
It's always a good experience when I visit as a patient because the clinics are run on time and staff are very kind and helpful. The hospital is clean with good facilities.
My son had an operation on his tongue. He is 7 and they were good with him. He came out the same day. They treated him well.
All the staff were friendly. After the surgery they were helpful too. The facilities are great for the children to keep them busy.
A good service for my child they even followed up.
Blood test appointment was good. They are fast and the staff are fantastic. I am still waiting for my dietician appointment as I am on the list.
Excellent service, brilliant.
She has a regular 6 monthly check up here. I commend the doctors and nurses. The facilities are excellent and the games keep the children busy whilst waiting.
The options for coffee and snacks are very good. I have had a hot meal there twice and the toilets are very clean.
Excellent hospital pharmacy (medicine chest).
Looking for parking is difficult but they offer discounted parking coupons for patients which is a big help.
The best hospital I have visited. It's very clean, staff are helpful and communication is quick. All of my results are sent to my GP quickly.
Today I had my MRI. The staff were very kind and helpful.
I was referred by the GP for an advance epilepsy review. I was examined and asked to do some further tests. The information and treatment given was excellent.
Excellent hospital with great staff and good facilities.
The only challenge is the long wait for bloods. Today I waited for 1 hour.
Very efficient and helpful chemists. All the items on the prescription were sorted within 20 minutes.
We went to A&E once and was seen within half an hour. Excellent care and treatment was provided.
My daughter was referred to ENT. The consultant was very helpful and explained everything.
Audiology has very kind and helpful staff. Excellent communication about appointments.
Except parking, everything else is 5 star. They need more parking and at cheaper rates.
At times we have to wait a long time at medicine chest but the staff are very helpful there.
Excellent dental treatment provided to my daughter. The dentist was very friendly with her and put her at ease.
My daughter was referred to cardiology by the GP. The cardiologist was very helpful and explained everything very well.
My daughter regularly visits neurology for routine check ups. The treatment and care provided is excellent.
I will give them 5 stars because of the good facilities and waiting areas. The staff are very good in communicating with patients too.
I am being treated her for inflammatory bowel disease. The care, treatment and support provided is excellent.
Excellent pain management and physiotherapy for my NF1 treatment. The nurses are very helpful and always remain in contact.
I have been waiting for eye surgery for over a year. There is a long waiting list but I attend the clinic every month for a check up.
I was treated her for severe ear infection by a wonderful consultant. He provided excellent medication and treatment.
My brother was treated at A&E for an eye infection. The care was excellent.
I go there regularly for blood tests. The staff are kind and helpful.
It was horrible as I burnt my leg. They were lovely there though at the burns clinic. Treated me so so well and really looked after me. They gave me gas and air and said I was the best patient they had ever had.
They were very good. Really good. I was with them for a long time but recently transferred due to my age. The care and treatment there was excellent.
A&E is very good. I waited for a long time but the care was good. There were so many people in there. It didn't affect the care. The staff were kind to me.
They take care of me here.
They're good, It's busy so you have to wait. The care is excellent for my son. They looked after him so well.
I have used the services many times. You don't have to wait for more than 2 hours which I think is okay.
Very helpful staff. The consultant explained everything very well and arranged a follow up appointment.
I have a rare disorder called dopa responsive dystonia. I have been getting treatment for the last 28 years. My son has the same condition and is now under the Children's. The care and treatment is excellent, so too are the facilities and staff.
MY 6 year old daughter is getting treatment for EBD disorder. The staff are very helpful and have provided excellent support over the years.
My daughter is having treatment here and the staff are very supportive and very helpful.
Overall, I give them 5 stars for excellent facilities and great staff.
I have used them a number of times. The staff are very helpful and caring at radiology.
Excellent care provided at the neurology clinic. Amazing staff who support you.
A very helpful and caring consultant who provided excellent treatment and medication for my son.
Excellent care and treatment provided at A&E and referred straight onto ENT.
I have waited for 8 months for my son's first appointment. They have communicated well with us and explained the next steps my son will have to take.
Here for an appointments today at outpatients. They have been very good. Seen him quickly and they communicated well.
I've been with the haematology department for years. Communication has been good. We have two consultants now so it changes the days we come. We are seen around 2 to 3 times. The consultant will contact us if they feel they haven't see us for a while.
Everything is fine. I've had to chase a couple of follow ups but it's been easy to get through to them and they made an appointment there and then. The doctor here today is lovely.
It's been good so far. The staff have been good. The waiting time is fine. It was okay finding the place too.
They takes ages for appointments. We have waited over a year. The staff are good and nice too. The waiting list is long.
Compared to Coventry it's really good. Really nice staff too.
I got seen on time. The staff are very good. It's alright here.
My son had his procedure here and it was good. The appointments have all been good. The Children's finally diagnosed with diverticular disease when I was told by the GP there wasn't anything wrong with him. I should have just took him straight here.
Appointments aren't on time and the satnav getting here leads you to the ambulance drop off so I had to walk around to get here.
The pharmacy here is very good.
They refused to see us the last week we were in the hospital. We were on the ward 5 hours before a doctor came to us. We pressed the emergency buzzer and it took them 15 minutes to come, in an emergency. He was in there for 3 days before discharge.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
Ward 5 is brilliant. There for nearly 8 weeks and they did everything for him. The nurses were good. All was good.
My son was sent to surgical ward for surgery but he didn't need it. The doctors come in and do whatever they want without communicating with each other.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
They can be brilliant depending on what staff you get. They explain everything. Some aren't like that. The appointments don't run on time and the play specialist they say will be there, but never is and my daughter is on the spectrum, that is unhelpful. The care has been great however.
I went to A&E for my son's ear infection, they referred us to City hospital for further tests.
My nephew is currently there as an inpatient. He has been there for the past couple of weeks and they have been amazing, so has the care.
We are satisfied with the behaviour of the service. I don't get any problems making appointments for my daughter.
The service is really fast. Good communication with my daughter.
My boy has a blood test today. Their service is not bad and they are very clean.
Very good and no long waits.
They are very good but I had to wait a long time when I had an allergic reaction.
The staff at blood testing are very kind and helpful.
Good treatment given at dermatology. The staff are pleasant. No long waiting times.
They are fantastic with everything. Their appointment system is very fast. They are very humble and very clean.
I came to A&E, it wasn't too long of a wait. They explained everything very well and ended up needing a cast. That day was a short wait. I was surprised as no one was there.
It's okay, no problems with appointments. It was a follow up and they took the cast off. I have to see the doctor too.
I had an operation and everything was fine. They explained everything.
We got through A&E quite quickly as he broke his arm. They got him through to day care, all was quite quick.
Follow up appointment today was arranged quickly. There is a 2 week and 6 week follow up. It's all been good.
The physiotherapist has been a great support. He came onto the ward to do physiotherapy too which was good.
My daughter stayed for 3 weeks. It was fine. They were lovely, but of all the staff the cleaning lady was the favourite worker there. She was always happy and chatty, lovely. The nurse was also great. They allowed us to stay with her as much as we could. I just want to say a massive thank you for all of their support.
Good. They have a good sense of humour, they're funny. They kept the appointment time and kept us informed on what was happening. Thank you.
Because she came in due to an RTC they took her straight in when arriving at A&E. She had to have scans. She had a bleed on the brain and fluid on her lungs and kidneys. They transferred her to the ward the next day. Thank you for the care and support.
Parking is not good. It usually takes longer than the journey itself. You can drive around looking for disabled/wheelchair spaces and often the space is not suitable. Orthotics are excellent but better parking is needed.
A very well planned hospital with excellent and highly trained staff.
Excellent care, treatment, support and information to my son over the years.
Excellent care and treatment provided to my son over the years at haematology.
Excellent care and support provided to my daughter, very helpful and caring staff.
Most of the time they are very busy at medicine chest. The staff are very helpful and always try to provide an excellent service.
Excellent paediatric dental care provided to my daughter.
I give them 5 stars for a very high level of service delivery.
I will give occupational therapy five stars. They have provided excellent support over the years.
Excellent care and treatment provided by a great and professional team.
They were brilliant on ward 5. She had an operation the next day. It was perfect, the operation went well and she stayed for 3 days. She wasn't a fan of the food but the stay was great.
They are on the ball at A&E. Really good. Because it was an RTC, she went straight into triage, she was there for 4 hours before being put on a ward.
It was good. I don't have any problems.
Very good.
Excellent treatment and care provided to my 4 year old son at ENT.
The audiology department call him by name, they remember him and they try to get him involved. He knows the drill and he looks forward to it.
We went there in July to ENT and audiology. They were really friendly, really nice and they remembered him from last year.
Excellent dental care and treatment provided.
I took my daughter to A&E with a burn. After already being told by the GP to go to a pharmacy and them telling me to use Sudocrem, which didn't work. The Children's however booked me to dermatology to see a specialist. They have said it will heal and discharged us 5 months ago but it has not improved.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
Overall, they are good. Very supportive staff and the quality of care and treatment is brilliant. I also never have any issues with parking.
Good experience. They have seen us on time. All has been fine. The doctor said she needs blood tests and have said they can freeze her arm for her if she wants. They have spoken things through with her and been given options. They have been excellent.
We started coming here in November last year after being referred. It didn't take too long as they were admitted to hospital and then got transferred here, so it sped up the process. They answer any questions, they are really good. They are really good with my son and he's even had to have blood tests and they have all been really really good.
Staff are perfect. They are just so easy to talk to and they keep you updates. They are nice to the parents and the child.
They're fine and keep to appointments. There are no long waits at gastro and the always answer any questions and provide good advice. The staff are nice too.
We changed to this eye department and they have been good. They see her every 6 months. They are excellent and all under one roof. They are so on it. I don't have to chase them. They take good care of her.
It's good. We come every 6 months and they keep to the appointments. They are on it. Great communication, the doctor is lovely and we usually go straight in. No long waits. Not even bloods have been too long today.
I came to emergency as my daughter's eczema had flared badly. They gave a very quick response and admitted her to dermatology.
The dermatology department is very good. From the staff, service, quality of care and treatment.
Come for a scan on the neck. They have already found an issue with the kidney and they have referred between the two separate services and then discharged. We weren't told about this. Another hospital has dealt with it going forward though. The appointments can be a bit long but they're fine.
I'm here to see a dietician today. She is very nice. She listens to any of my concerns and talks through all the options or things that can help with his dietary issues. The hospital has been excellent.
Very good. Excellent service. I can't say anything else. They were helpful, kind staff that see us on time. They give us appointments and follow ups.
We spent 6 months here after my baby transferred aged 3 weeks. I don't have enough words for them, they were excellent. They saved his life. They looked after my son so well after his stem cell transplant. I'm just so thankful for their service.
I booked an appointment at audiology after my health visitor referred us. It was easy to get an appointment here. So far my experience has been good. This is our first ever visit.
Good overall, the staff and the doctor. They treat us well.
The service is good and the communication for appointments is very good. The doctors always answer my questions. They are helpful.
The hospital is good and staff are helpful.
I get answers to my questions but it can be difficult to get an appointment. The doctors are professional.
Staff are helpful and I am happy with the consultant. I wait a long time for each appointment so that could be better.
The ENT service is good overall. They have been engaging and supportive. The consultant is good. They address all of the issues we have. All the staff are helpful.
I have a child with complex needs and they have been so helpful at neurology.
We are regular visitors here and very impressed by the excellent service delivery.
A 5 star service with helpful staff at medicine chest.
My daughter is being treated for congenital dislocation at trauma and orthopaedic department. The medical and reception team are excellent and very helpful.
My daughter is being treated at ENT. The staff are amazing.
All the facilities and services are five star but the parking is a 0 rating.
I have received excellent dental care and treatment at the Children's. Very helpful staff who know how to engage young dental patients.
Very quick and efficient service. They only take 15 minutes to prepare the medication.
Excellent care and treatment provided at Cardiology. The consultant listens to us and always tries to accommodate our requests.
I am very happy with the care and treatment provided to my daughter by the gastro team.
Very kind and helpful staff. I had a problem with my son's prescription for chest medicine and they sorted it out and updated the health records.
The staff are very helpful, they listen to you and try their best to help. The waiting area is clean with very comfy seating.
A very neat and clean hospital with excellent facilities. The café is good and toilets are clean.
We were referred by our GP. It was a very quick referral. We got an appointment within 10 days. The cardiologist is brilliant. He answered all of out questions and referred us for more tests.
The only issue is the waiting times.
I waited 6 hours in A&E at least.
It's okay, better than most places.
It's okay for blood tests.
They really look after us here.
Very busy, harder to get seen here. You wait longer so would rather go somewhere else. I try to avoid them because of their waiting times. The staff are good but the wait is just too long.
Audiology is not too bad. Good communication about appointments. The staff are all okay and explain everything well. My son is going deaf in one ear and they try and see him regularly and keep a check on him.
We came for an appointment at ENT. They see him regularly and you can call them anytime about any concerns we have. They are easy to get in contact with.
Came here for a sleep study last night which was fine. Went to bed at 10PM. The staff were lovely.
Cardiology is calm and runs on time for appointments. It's better because it is one department and not so busy, they have more time for you.
Outpatients are chaotic, it's always busy and that affects waiting times for ENT. I don't feel that they communicate with me unless I ask. I can't wait for blood tests so I have to come back at a later date.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
It's the second visit here and so far it has been good. We were referred to audiology from Kidderminster. It took a couple of months for the initial appointment to come though. They told us to call in July for another appointment but not get our hopes up that we could get one in July. They gave us one in July though which was really good. I was really impressed. It's easy to get through to them. We broke the hearing aid and we called them and they sorted it for us straight away. A brilliant service
It has taken a year from the referral to get an appointment. The letter was sent a week before the appointment at ENT. Not sure if the clinic is even running on time.
This is the only one I use. It's good.
I had to wait for a couple of hours but was seen by a very helpful doctor.
I had my ultrasound done over here. The staff were very caring and helpful.
I took my son but it was a long wait.
My daughter is been treated there at ENT department. The staff are very helpful and kind.
Looking for parking is the only difficulty we face here.
BCH 12/7/2024
Excellent care and support provided by the speech therapy team. The staff at audiology are very friendly and supportive.
A very high level of service delivery. The doctors, nurses and support staff are all amazing. Excellent hospital with great facilities and friendly staff. Looking for parking is the only difficulty we face here.
My son is afraid of giving blood. They are very careful and engage with him very well when they are taking the blood. Thank you blood team.
My son had an endoscopy. The consultant was very helpful and explained everything very well.
My son is being treated for crohn's disease. I am very satisfied with the level care and treatment.
The minimum waiting time is 2 to 3 hours. The doctors are very good and helpful.
After every appointment with the consultant my son has to leave a blood sample. There is always long queues for bloods.
Excellent staff, timely care and quick follow up appointments given.
Very busy and waiting area is too congested. The last time we waited 3 hours.
Every time we come for the blood test we have to wait for at least 1 to 2 hours.
Excellent dental care and treatment provided to my son.
Excellent treatment provided to my son. Very helpful staff.
Very neat and clean environment with helpful staff and excellent signposting for the different departments.
Excellent hospital with great facilities and friendly staff.
BCH 12/7/2024
My daughter was not feeling well. We went to A&E and waited for 3 hours before being seen. There were long waits and poor communication from the reception staff. It made things very difficult for us.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
I like it here. I did tell staff to give her food but they didn't.
Were still waiting for the urgent appointment for my daughter. It's taken a year so far.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience and that your daughter is waiting for an appointment . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
It's really bad as waiting takes a long time.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
It was good.
We were referred to Children's for further tests and assessments. The staff at paediatrics clinic are very supportive and well informed.
My son was treated there for an ENT related issue. The care, treatment and support provided to him was excellent.
We had a few hours wait but did what they had to do. All seemed to be okay and still got her to bed for a reasonable hour.
Excellent care and treatment provided to my daughter over the years for her special condition.
My son has bow legs and he was referred in a timely manner to Good Hope for physiotherapy. The consultant at the Children's was very friendly and helpful . The referral took ages and there was a lack of communication.
They got CAMHS involved for my daughter but it took such a long time.
I took my granddaughter to A&E. There was a little wait but were seen within a couple of hours, which I think is okay.
The dietician just rushes through and it seems they don't want to help.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
A 5 star service at audiology. Helpful and kind staff.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the Audiology team.
Best Wishes, the Patient Experience Team.
At times you have to wait but the staff are excellent and very helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
The consultant at dermatology listens to you and provides excellent care and support.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the Dermatology team.
Best Wishes, the Patient Experience Team.
Sometimes they don't explain things in layman's terms but otherwise they are good in neurology.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
It's very difficult to get an appointment with them but once you do they are very thorough at ophthalmology.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
You never feel rushed at oncology. They listen to you and explain everything very well.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with the Oncology team. Thank you again!
Best Wishes, the Patient Experience Team.
Excellent advanced dental treatment provided to my son. The dentists are very kind and friendly.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
My son is attending speech therapy sessions which has helped him a lot. The staff are excellent and know how to handle kids.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
My son is being treated her for a skin condition. The care, support and treatment is second to none.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again!
Best Wishes, the Patient Experience Team.
My daughter is being treated at ENT. The consultant listens to us and explains things in very simple terms.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with the ENT team. Thank you again!
Best Wishes, the Patient Experience Team.
My son is getting treated by the dentist here. They are kind, friendly and everything is very nice here.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience . Thank you again!
Best Wishes, the Patient Experience Team.
Excellent dental treatment provided. My son has had specialist treatment. The referral was quick and easy.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
Excellent support from speech therapy. Wonderful staff.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
Excellent treatment and care at Audiology. Staff are amazing.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with the Audiology. Team. Thank you again!
Best Wishes, the Patient Experience Team.
I have been coming here for 10 years and have had support from the cleft lip and palette staff. They are friendly and helpful.
Childrens hospital 26/6/2024
The toilets are clean and café provides hot and cold drinks. The only challenge is parking.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
Most of the time they are very busy but they try to see the patient as soon as they can. All the time we were seen within 3 hours which is okay.
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Best Wishes, the Patient Experience Team.
Both of my daughters can't hear properly and are being treated over here. The audiology team provide great support to the both of them.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with the audiology team. Thank you again!
Best Wishes, the Patient Experience Team.
I like the colours of the hospital and the doctors and nurses are very nice.
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Best Wishes, the Patient Experience Team.
They automatically recall me every 12 months. Easy to check in and I asked if they were running on time, the receptionist said she couldn't comment.
We visit ENT every 2 weeks and they are great. He had surgery on his ears and it hasn't got better but they see him and keep an eye on him. They are good and let me know what is going on.
A good hospital and simple to get here on the train.
It's very nice here but parking is an issue. The doctors and nurses are very good as well.
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Best Wishes, the Patient Experience Team.
I've not had any problems with the hospital. It's been very good. Done and dusted really quick every time we come.
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Best Wishes, the Patient Experience Team.
The doctor is very good and it's a very good hospital. They have helped my son a lot. Even with the language barrier there hasn't been any problems.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
We've been coming here for 2 years for injections for arthritis. The staff are responsive as the first medicine made her sick so they promptly changed it. There are never any issues getting appointments.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
It's easy to get appointments but today there are no play therapists so were just sitting around and waiting. Sometimes my concerns are dismissed but this is the only hospital to treat my son's condition.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
We have been coming here since my daughter was born because of her heart condition. Never had any issues getting appointments and the staff are cooperative.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
We had a few months wait for an appointment. The staff are polite but travelling here is a nightmare and no parking.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re glad to hear you found staff to be polite however, we are sorry to learn that you experienced difficulty with parking and will share on your feedback.
Best Wishes, the Patient Experience Team.
It has taken 8 months for the ENT referral. They kept sending messages to say she was still on the list then sent an appointment letter 3 weeks before her appointment. We have checked in which was easy. Staff have been great.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Staff are sometimes helpful and sometimes not. Today the staff didn't know how to handle my daughter when her bloods were being taken.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
Just been sitting here for over half an hour waiting to be seen. The staff are fine but it was very busy getting here and the parking is awful.
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Best Wishes, the Patient Experience Team.
Very busy with limited staff. My son was initially seen by a nurse and then seen 2 hours later by a doctor for a full examination.
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Best Wishes, the Patient Experience Team.
My son fractured his hand and we went there. He seen within an hour and the treatment was excellent.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback .
Best Wishes, the Patient Experience Team.
I went there twice and initially they were very busy but my son was seen by a nurse and given medication. After 2 hours the consultant examined him. The experience was overall positive.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re thrilled to learn you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
My child was an inpatient for 6 months for a genetic condition. The treatment has been excellent. I am happy with the service.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re delighted to hear you found the treatment you have received to be excellent. we will share on your feedback.
Best Wishes, the Patient Experience Team.
We visit each year for check ups for cleft lip. We are happy with the treatment and service.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
I have been visiting the cleft lip department for 15 years. I have received excellent treatment. The service is very good. We don't have any problems here. We are happy.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
I am generally happy with them. I have chased the referral for my son as his hearing is deteriorating but have given up now and will wait until August for the appointment.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn of your experience . Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
Excellent service provided over three years in all areas. We would rate this hospital 5 stars.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re delighted to learn that you have found the service provided excellent in a number of areas.
Best Wishes, the Patient Experience Team.
I am satisfied with the service at the hospital.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re glad to learn that you are satisfied with the service you have received.
Best Wishes, the Patient Experience Team.
I am happy with the treatment here. The services are brilliant.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re delighted to hear you are happy with the treatment received and will share on your feedback.
Best Wishes, the Patient Experience Team.
On every visit my son had to have bloods taken. The staff are very kind with him.
BCH 12/6/2024
My son has had many scans and ultrasounds over here. The staff know how to handle young children and deal with them very nicely.
BCH 12/6/2024
My son has Neurosarcoidosis and is regularly seen by consultants. The care and treatment is excellent. The hospital is very well organised and managed in an excellent manner. All facilities provided are at the highest level.
My son has had many scans and ultrasounds and on every visit has had bloods taken. The staff know how to handle young children and deal with them very nicely. He has had a number of surgeries and the treatment was second to none.
We visit twice a year. The challenge is parking availability. The charge is subsidised by the hospital but the main problem is finding a space. Otherwise I would give them 100 stars.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re delighted to learn that you have felt your son has received excellent care from the teams. We will share on your feedback.
Best Wishes, the Patient Experience Team.
My son has had a number of surgeries here and the treatment was second to none.
BCH 12/6/2024
We visit twice a year. The challenge is parking availability. The charge is subsidised by the hospital but the main problem is finding a space. Otherwise I would give them 100 stars.
BCH 12/6/2024
Very well organised and managed in an excellent manner. All facilities provided are at the highest level.
BCH 12/6/2024
I took my son to A&E for ear pain. We were seen within 2 hours. The doctor examined him and gave us medication.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the A&E team.
Best Wishes, the Patient Experience Team.
My son is treated here at ENT for ear infections. The consultant is very kind and helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with ENT.
Best Wishes, the Patient Experience Team.
Finding parking is the biggest challenge. At times I have to wait for over an hour for bloods, which is frustrating.
BCH 12/6/2024
My daughter has had many scans and x-rays in the last few years. I give them 5 stars.
BCH 12/6/2024
Excellent dental treatment received. The dentist is amazing with kids.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the Dental team.
Best Wishes, the Patient Experience Team.
Great hospital with excellent staff and facilities.
Finding parking is the biggest challenge. At times I have to wait for over an hour for bloods, which is frustrating. My daughter has had many scans and x-rays in the last few years
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
My daughter had ENT surgery and was in hospital for a week. Excellent treatment was received.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the ENT team.
Best Wishes, the Patient Experience Team.
My daughter was referred for speech and language therapy. The support received was excellent.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the Speech and Language Therapy team.
Best Wishes, the Patient Experience Team.
My daughter has received excellent treatment from the audiology department.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with Audiology.
Best Wishes, the Patient Experience Team.
Very helpful and kind staff. Excellent dental treatment provided to my 7 year old daughter.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience . Thank you again!
Best Wishes, the Patient Experience Team.
I waited for 6 hours without any proper support.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
They are the most caring people I have ever seen. Especially the Oncology team. Always there when you need them no matter your background. They are always there to support in any situation.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with the Oncology team. Thank you again!
Best Wishes, the Patient Experience Team.
I have an appointment here and he had an operation but apart from that I don't have any other support from any service. My son needs further support for autism.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your concerns.
Best Wishes, the Patient Experience Team.
Been using them for 5 years. It's very hard to find parking. We have a blue badge and still find it hard. The staff here are lovely. It's also clean and nice. The waiting time is quite long. I have to wait over 30 minutes most of the time which is hard with special needs children. The blood tests are okay but that depends on which day it is.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust.. Thank you again!
Best Wishes, the Patient Experience Team.
It was easy to find outpatients. The staff are all helpful. I have been waiting 35 minutes so far. The waiting is a problem but the facilities are good.
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Best Wishes, the Patient Experience Team.
It's hard to find parking. The staff are helpful. The facilities are clean. Appointments run on time. The food isn't good for patients, not enough variety. That could be improved.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’ will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
We have been here 2-3 times now. They have been fine. Sometimes it takes a little longer but generally it's good. Staff are great and communication with the doctors is great. It's all been great.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team.
Helpful and polite staff. They are nice. Pleasant and professional. The service is fast and the doctors listen.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again!
Best Wishes, the Patient Experience Team.
This is my third visit and it has been a good experience. The staff are polite, helpful and friendly. Good communication. Appointments are always on time.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
Been here about 5 times and the experience has been great. They are friendly and professional. You don't have to wait for long. The service is quick.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again!
Best Wishes, the Patient Experience Team.
Our appointment was on time. It has been great. Just waiting for a blood test now.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again!
Best Wishes, the Patient Experience Team.
They're all good. This is our first time. So far all is good.
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Best Wishes, the Patient Experience Team.
Just sitting here waiting. Taking too long and nobody has attended to us in over an hour. The receptionist said that no one was at the diabetic clinic to review the appointment. Were still waiting. Today is bad.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
Amazing service. Were with the neurology team. The staff have been really kind. Supportive too. We are always given appointments whenever we need one. It's good to see the same set of staff whenever we come. That's great.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
Good services but sometimes the appointments can take a long time to come through. The staff are good and helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
Amazing services over the 10 years at neurology. Everyone is competent and provide the best care. Appointments are really good. They are helpful and informative. Receptionists are very good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
I am happy, they are really nice and provide a good service.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again!
Best Wishes, the Patient Experience Team.
The staff at Neurology clinic, neurosurgery and endocrinology are all very helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
I am happy with the dietary service, they are helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience.
Thank you again!
Best Wishes, the Patient Experience Team.
First visit to ENT. The service was good. Wait time at appointment to go in was short.
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Best Wishes, the Patient Experience Team.
I don't wait too long at appointments. I am happy with the treatment. Reception was good too.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again!
Best Wishes, the Patient Experience Team.
Everything is good at getting appointments and the staff at Ophthalmology.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with Ophthalmology. Thank you again!
Best Wishes, the Patient Experience Team.
It's my first time here. It's easy to navigate the hospital. Staff are all good. Good children's play areas. The screens are very good. 10 out of 10 for this.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
I have been here three times and it is very hard to find parking. The hospital is clean. The staff are friendly and helpful. Waiting time is really good. If the parking could be improved, even better.
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Best Wishes, the Patient Experience Team.
Staff are friendly and helpful. I have to wait for around 30 minutes. I would prefer to wait for 10 minutes. The facilities are clean. Some of the wards are not as clean and the wait for bloods some days are long.
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Best Wishes, the Patient Experience Team.
Well organised. Waiting time is okay. Blood tests are over an hour however. The facilities and the staff are good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
I have been here twice and it is hard to find parking. The staff are friendly and helpful. The facilities are good. It is clean. It took 5 minutes to be called in. Everything is good and seems fine.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
Referred from Coventry hospital 3 months ago to audiology, I was happy with the referral time. They have a drawing desk for children too.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
We were referred from the doctor. It has taken 4 to 5 days to get an appointment for a dietician. It is quite busy and we have been waiting more than an hour. There has been no communication about how long the wait will be.
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Best Wishes, the Patient Experience Team.
It's been alright. They see us on time. The referral from London was quick. I am happy with communication here so far.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team.
I was told to go to A&E as the doctor was on leave. They were really quick and told us we needed to see ENT which was a bit long winded but we haven't had to wait too long.
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Best Wishes, the Patient Experience Team.
ENT have been very good with my daughter who has been having re-occurring ear infections. I can call them and they always fit her in. The care is always excellent. I can't fault them.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with ENT. Thank you again!
Best Wishes, the Patient Experience Team.
My daughter had an asthma attack. I took her to A&E at 6pm and she was seen by a doctor at 12AM. A very long wait with limited support.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We Apologies for the wait and will share on your feedback.
Best Wishes, the Patient Experience Team.
My son received excellent dental care. The dental team is very kind and helpful.
My 12 year old son is under the eye clinic. They have provided excellent care. During covid there was a lapse in care but it's back to normal now.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback eye clinic. Thank you again!
Best Wishes, the Patient Experience Team.
My daughter was sent there for blood tests. They arranged it quickly and sent the results back to the GP quickly too. All was normal. Good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience . Thank you again!
Best Wishes, the Patient Experience Team.
I went to A&E twice for my 2 year old son. Staff are good and helpful but the waiting time is too long. They need more staff.
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Best Wishes, the Patient Experience Team.
I went with my 3 year old son and waited for 3 hours before we were seen by a very good and kind doctor. They should try to improve the waiting times for young patients.
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Best Wishes, the Patient Experience Team.
Excellent dental treatment provided to my 3 year old son. A very good and helpful dental team.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with Dental. Thank you again!
Best Wishes, the Patient Experience Team.
The consultant treating my son is an amazing person. Very knowledgeable and supportive.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience . Thank you again!
Best Wishes, the Patient Experience Team.
My daughter has received excellent care and treatment from the paediatric department over the years.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
I would give them 10 stars. They have provided excellent treatment for my daughter. The neurosurgical team have provided great care.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with the team. Thank you again!
Best Wishes, the Patient Experience Team.
I was referred to radiology department for an MRI scan. The staff helped me a lot.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with Radiology. Thank you again!
Best Wishes, the Patient Experience Team.
I have attended endocrinology clinic a few times. The staff are very kind there.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
I have received excellent care and treatment from the paediatric dentistry department. The dentist is amazing as he talks to me and explains everything that he is doing.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with the department. Thank you again!
Best Wishes, the Patient Experience Team.
Excellent dental treatment for my 5 year old son. They referred him to the dental clinic.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
The nutritionist at the paediatricians department has helped us a lot. We have regular monthly check ups for my 18 month old daughter.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
The waiting time is long but the reception staff are pleasant and direct me well. The place is very neat and clean.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Thank you again! Best Wishes, the Patient Experience Team.
Reception are fantastic. The care we get is very good and we are in safe hands.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
The service is very good. The doctors are caring and experienced, overall it's good. One thing that could be improved is the parking.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback on parking. Thank you again!
Best Wishes, the Patient Experience Team.
A really good service. Every time I come here, the service is top. The doctors and nurses are really good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
I wait at A&E for 3 hours and left because it was at least a 9 hour wait. Far too busy, it was awful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
Reception staff are good here and I can get appointments easily.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Good staff and the doctor too.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again!
Best Wishes, the Patient Experience Team.
The service is good at the moment, there are lots of staff. They are all lovely.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again!
Best Wishes, the Patient Experience Team.
I come here every 6 weeks for scheduled appointments. The staff are helpful, they are apologetic and express empathy and patience. The issue is the long waiting times. Parking is also a problem for disabled. There is more staff needed and the waiting time for bloods is far too long.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
I have had a good experience with blood tests. ENT is not long waits either. The pharmacy is over a 60 minute wait though. I have no complaints as the staff are helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
My first visit here, everything seems good so far.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience!
Best Wishes, the Patient Experience Team.
Everything here is great. I am satisfied with everything here.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again! Best Wishes, the Patient Experience Team.
Very good service at the kidney department.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
My experience has been good. I trust the doctors. I can't find any negatives at all.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
It's my first visit and the place is a bit noisy. It's okay, tolerable.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
The staff are helpful and good with children. The treatment is working for my baby.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again!
Best Wishes, the Patient Experience Team.
It's easy to get an appointment with them. I received a tram ticket through the post too. The staff are lovely.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you again!
Best Wishes, the Patient Experience Team.
It took a year to get treated for eczema and allergies here. At has all been good and I am happy with the service.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience
Best Wishes, the Patient Experience Team.
I am satisfied with the hospital service and treatment. It's easy to get appointments, the staff are helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re glad to hear you are satisfied with the service you have received.
Best Wishes, the Patient Experience Team.
It's my first visit as my child has diabetes. The care is brilliant
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re thrilled to learn you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Appointments have been made through my GP. Were having a scan on the bay's hip. It's our first ever visit.
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Best Wishes, the Patient Experience Team
We had a good experience here for my daughter's kidney condition. The staff are helpful
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re delighted to hear that you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
It's pretty good. Staff are really good and helpful. The only thing I didn't like about this hospital is the parking system.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to hear you had a positive experience
Best Wishes, the Patient Experience Team.
They are doing good overall. It is near to my house too. I haven't had any negative side to the hospital at all.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to hear you had a positive experience
Best Wishes, the Patient Experience Team.
They have taken excellent care of my 5 year old son. The staff are very kind and helpful
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Excellent support provided in the last few years. They are very good in assessments and treatment but the only challenge is the long waiting time and lack of parking.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, though we are sorry to learn of the challenges you have experienced with parking. we will share your feedback.
Best Wishes, the Patient Experience Team.
We were transferred here by ambulance and was seen straight away. Excellent care and treatment provided.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the Emergency Department team.
Best Wishes, the Patient Experience Team.
Excellent nursing team and support staff at the trauma unit. Excellent care and treatment provided.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the Trauma Nursing team.
Best Wishes, the Patient Experience Team.
The epilepsy clinic always runs on time and the consultant listens to our concerns and explains everything very well.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the team.
Best Wishes, the Patient Experience Team.
The heart unit have taken great care of my son over the years. Excellent staff, especially the nursing team, very helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the Heart Unit team.
Best Wishes, the Patient Experience Team.
I waited for 2 hours in A&E but was seen by a very kind and helpful doctor who referred me to ENT for further support.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the Emergency Department team.
Best Wishes, the Patient Experience Team.
We just had a very good appointment with the consultant. The treatment explanation was great.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the ENT team.
Best Wishes, the Patient Experience Team.
Excellent care and treatment at dermatology during and after covid.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with Dermatology.
Best Wishes, the Patient Experience Team.
I will give them 5 stars for the high level of care and treatment provided at orthodontics.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the Orthodontics team.
Best Wishes, the Patient Experience Team.
Excellent care and treatment provided by very kind and helpful staff. At times clinics don't run on time and we have to wait for a long time.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, though we are sorry to learn that you have experienced long waits. We will share on your feedback.
Best Wishes, the Patient Experience Team.
We were seen by the consultant on time but are waiting for blood tests. Waited for 70 minutes so far. It is always a long wait for bloods.
Very good staff. Communication with other services is very good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience
Best Wishes, the Patient Experience Team.
I broke my leg in an accident. They fixed my leg really good. 5 out of 5 service. I also come for check ups and the waiting time is usually 5 minutes.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the team.
I have been here before with my son for blood tests and they are very fast. Nice people and staff. Last time we waited for some time but usually it is alright.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the team.
Best Wishes, the Patient Experience Team.
Been to ENT before for the same thing. The service has always been the same, average, just fine but the waiting times are always a problem. I came at 10:40 and they called me at 11:15, now I am waiting for the consultant.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the team.
Best Wishes, the Patient Experience Team.
I have an appointments for my throat and the service was fine and average. The staff were helpful and I liked their sense of humour.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the team.
Best Wishes, the Patient Experience Team.
Everything is fine. We have been to hearing and plastic department. Plastics had to separate my daughter's fingers and they were meant to do a follow up but never did it. She had bloods taken and we never got the results. The hearing department has always been bang on.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, though we are sorry to learn that you received no follow up with plastics. We will share on your feedback
Best Wishes, the Patient Experience Team.
Referred onto the hospital from the paediatrics team. It's taken a week. I found my way around the hospital fine.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re glad to hear that you were referred promptly and have been seen.
Best Wishes, the Patient Experience Team.
You can wait a while for prescriptions and could do with a nicer space to wait. There is lots of entertainment for the children. They could do with providing nicer snacks for people with allergies as there isn't a great selection.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
They are good and keep to appointments. Sometimes there are delays. Dermatology could be quicker to be seen. For eczema by the time there is a flare up and he is seen it can get better beforehand. There has been delays in the asthma department. We have been twice and they still haven't decided if she has asthma or not. A doctor should be able to tell us.
Fine, no problems. It's been quite quick. We were straight in. The doctors have been ever so good. They keep to the time and even saw us last time when I was a bit late.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to hear that you had a positive experience and were seen promptly.
Best Wishes, the Patient Experience Team.
My son and grandchild who is 14 months old came to A&E and waited such a long time they had to leave when they were still sick. It was so bad.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience when attending our Emergency Department . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
The hospital is 10 out of 10.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience.
Best Wishes, the Patient Experience Team.
No problems with the service. It is tidy and clean.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
My 12 year old son was having breathing issues and the ambulance took him here. They treated him so well. It was so clean and we didn't wait because of how serious my son's condition was. It was very scary but they reassured us.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Amazing care and support provided by the Cleft team. The staff are very caring, helpful and supportive.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
I took my daughter to A&E a few days ago and she was seen within a couple of hours. The doctor referred her to a senior consultant for their opinion.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Best Wishes, the Patient Experience Team.
My son was referred to a specialist ENT consultant by Heartlands ENT team after having complication during the surgery. The first appointment has gone very well and the consultant did a thorough examination and asked us to have some scans and tests carried out.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
My daughter is receiving treatment at the ENT clinic. They have provided us with excellent medication and it's working very well. We are here for a 6 month review today.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Very clean and well signposted. Staff are very friendly and supportive.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Always received excellent care and support over there. Excellent staff and very good facilities.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Good. Everybody has interacted with our son really well. Was greeted at reception and directed to where we had to go. It's not our first time here and it's always really good and were all treated really well. The interactive screens are really good as it keeps them entertained.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
It's okay but the whole system has got slower since covid. I was trying to look for available dates for blood tests and they haven't got anything until the end of May. My sister looked in November last year and hasn't got one until the summer. Really long waits. When you do come the doctors are really nice but it's when you first arrive, they tell you to take paracetamol at A&E. It's not their fault as the staff are tired and seem unbothered by the time they get to to you. It's taken a long time for my 7 years old sister to get an appointment with paediatrics and my 11 years old sisters appointment for her kidneys drag. They take too long to get through
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
I have been to A&E a few times, it was okay. It's stressful at the time but overall helpful. Because of the nature they speed things up. It's taken 3 months for an outpatients appointment and the original issue started in October 2023.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Best Wishes, the Patient Experience Team.
Always good in all aspects. Only challenge is to get a parking space close by. The parking is expensive as well.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Best Wishes, the Patient Experience Team.
My daughter regularly attends the gastroenterology clinic here and the staff are very helpful. They provide us with excellent treatment and support.
BCH 02/04/2024
My daughter regularly attends gastroenterology clinic. The staff are very helpful and all the time they provide us and the excellent treatment and support.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Consultants are very good but the reception staff are not that helpful, they should improve their customer service skills.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Best Wishes, the Patient Experience Team.
We were at dermatology with baby and we left feeling better than when we arrived. We felt informed and about the next steps, stages would be for my child's care and today is a follow up. Been a couple of months.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Really good. Always seen the same doctor. We have an appointment over the phone every 6 months and one face to face which works well for us at paediatrics service. They are really good at explaining information and can ask questions and they will answer then for us. They will also see my daughter here if we need to be seen.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Seeing respiratory today. The lady was lovely that we saw before new year. They've always been really good here. They have always listened and helped us when we have needed it.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
I liked the food and everyone was friendly. They took care of me excellently and I would recommend it.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
We waited a long time at A&E. They also sent my children there for blood tests. Also we have pay to go into the city centre and we would rather the children be seen at the GP as it is closer.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
Really good. A&E and the ward staff for my disabled child are all really helpful. They handle all his care and he has been going since he was born. I prefer to go to the Children's because they know him and care for him. I wouldn't go anywhere else.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
I end up taking children to A&E when it is not essential but I need them to get some help as there is no guarantee there will be a same day GP appointment.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Thank you again! Best Wishes, the Patient Experience Team.
It's very nice. My son stayed on ward 10 for 3 weeks. All the staff were helpful, kind and professional. We had an appointment which was really good. They are very accessible and include you in the health plans and explain what is happening. They help us and refer us to other organisations. Because it was a car accident he is in rehabilitation stage now. They have referred to head injury trauma. The communication is very good ands they listen. They also assisted financially with the transport.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Communication is quite good. They can't keep to appointment times however. Booking appointments is quite easy, we just ring them. We have come for the yearly check up today. The treatment is good so far. The nurses and doctors are good. The children's prescriptions on the app is quite good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Thank you again! Best Wishes, the Patient Experience Team.
It's good here. The staff are friendly and helpful including the doctors. Getting an appointment took about 3 months but wasn't too bad. I am satisfied with the service.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
She had surgery and there was a shortage of gowns for her to wear to the surgery. The nurses found it stressful and had to go to another ward. It wasn't good at all. Everything else went pretty well and were her for a follow up appointment from her operation 2 and a half weeks ago. It has been good so far. We used to have challenges waiting for medication but the nurses put in the prescription for us that was really helpful. Overall the services are quite good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Thank you again! Best Wishes, the Patient Experience Team.
This is my first time here and there were no parking spaces. The wait for the referral took 8 weeks to get an appointment here.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Thank you again! Best Wishes, the Patient Experience Team.
It has been a really good experience with the hospital. The communication is quite good, from the paediatrics to the other departments. The staff are okay too. The appointment schedule is good and already booked for us. The waiting time to get to an appointment is quite long. We have been waiting more than an hour so far. He broke his hand last year and he is improving gradually. The service is very good generally.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Thank you again! Best Wishes, the Patient Experience Team.
There are a lack of appointments here. It takes a long time. Whenever we see the doctor they tell us everything is normal but after we insist on a test the results came out abnormal. The doctor sometimes downplays symptoms. We have requested a change of doctor. The previous doctor didn't listen to me when I was trying to explain my concern, they just waved it off. We're here to see another doctor as we were not satisfied with the first one. Were just waiting to be called in.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
The service is good. They give appointments on time. They listen to me and they attended to my son well. We were referred to this place as the medication wasn't helping as we are from Redditch so they referred here. It took about 4 months to get an appointment. The follow up has been good. My son has a skin condition and he has been seen quite well here. After the wait for the referral the treatment has been good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Best Wishes, the Patient Experience Team.
The A&E waiting times are so long as I waited for 2 hours even though I was panicked with my little boy in pain.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
The service here is really good. Nothing is being mixed up in terms of treatment and appointments are quite easy to get. The staff are friendly and the hospital is clean.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
They have taken 45 minutes for an appointment scheduled for half 11. I don't mind waiting as long as we get seen by the doctor. The waiting time is quick. No complaints so far.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
I took my daughter there and they gave her antibiotics. They said it was a chest infection. One that was re-occurring and gave her days of antibiotics to sort her out and now she is fine. The nurse said to get an appointment there a week later to check that the chest was clear.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
My son is seen regularly here for various things. They have been nothing short of amazing. They are helpful. The play workers are friendly. Brilliant. They keep him calm for appointments and they know what their doing.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Great care at the Children's. I've never had any issues with them. I am waiting for my daughter to be transferred over to adult services which has taken longer but that's not down to the hospital. They have been as helpful as possible.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
I went there with my younger sister and she was seen fairly quickly. The care and support provided was good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
I waited for 6 hours with my 4 year old son crying in pain and the staff didn't bother to help us. Very poor. We left after 6 hours without seeing a doctor.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
We have been going to this hospital for about 4 to 5yrs. Especially staff at Waterfall House. Very caring make our children comfortable and feel cared for no matter your background or race. Good experience only
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
I've been waiting a long time. (It's now 11:50am). The first lady I saw was at 11:00am or earlier and my child is waiting for a blood test.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Parking and waiting times can be an issue sometimes. The doctors and general support is excellent
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We apologise for the issues faced with regards to the parking but are glad you had a positive experience at the hospital and will share on your feedback.
Best Wishes, the Patient Experience Team.
We come here once every 6 months for a general assessment from South Wales. The staff are very helpful and approachable by phone and email.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Very good support, information and help provided on every visit
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
They have helped us so much. I will give them 5 stars.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
They are brilliant. They saved my son's life. Excellent follow up treatment after surgery.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Excellent care and support provided to out son in the last 5 years. Always seen on time and appointments are booked in advance.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
To finding parking is quite challenging but otherwise the hospital and staff are great.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We apologise for the difficulties you\'ve faced with parking but are glad you had a positive experience at the hospital and will share on your feedback.
Best Wishes, the Patient Experience Team.
We see a consultant every 3 months
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
The staff of this hospital was really very helpful and polite. My all family was scared but staff gave us positive hope to our child. They gave us very good accommodation. We feel just like home. Everything was great.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
I have been to A&E a number of times and found them to be very kind, caring and helpful. On each occasion I have had to wait for a few hours but the help and support was provided.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
My son was an inpatient there for a few weeks. The support, help and treatment given over that time was excellent. Follow up treatment and communication is above average.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
My daughter was referred to the Children's by the GP as well as being treated at Heartlands. Excellent communication between the hospitals, GP and social services. Birmingham Children's is the best of them all.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Excellent hospital with great staff. I have used the services there for many years. Excellent treatment related information and support provided throughout my treatment.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
My brother had an audiology appointment. My parents got there and they said it had been cancelled due to strikes. No one let them know. They said the appointment would be done physically but they ended up doing it over the phone. Communication is not great.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
I took my sister to A&E and waited for 3 hours to be seen. The doctor was quite helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
My son had an MRI scan and we are to see the doctor about the results. Everything has been fine so far.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
They saved my daughter's life. She had AML (leukaemia) She was here as an inpatient for 12 months. We were treated like family. Very good care and support provided.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Reception's management of patients is far better than the last few years. They manage the queues very well. The seating area is very comfortable with a nice play area for the kids.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
I am here with my friend. She has an appointment at Audiology. As a visitor I can say that the hospital is very clean, tidy and well labelled. The seating area is very comfortable with good facilities.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Very good and caring staff. All the clinics run on time. Treatment explanation is very good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Finding parking is the biggest challenge. At times it is difficult to get an appointment at the times you want it to be.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
A very good hospital with super facilities. The best thing is it is wheel chair friendly and staff are amazing.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
It is my second time here. The staff are good with the kids. The doctors are very good. They take their time. The waiting time is good and not too long. You wait 5-10 minutes which is okay. Staff are all very good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
It's my third time here. The staff are good. We have to get the train here as parking is always hard. Waiting time is okay. The hospital is good for the kids. I get reminders at the right time too.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
I have been here a couple of times. My baby had an operation here in January 2023. Everything went smoothly. They had a cancellation and my baby got a chance to go in early for surgery. Parking is hard. We parked in B4.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Staff are lovely and very good with children. It is clean and tidy. Parking is quite hard sometimes and the private parking is very expensive. I have been coming here for a few years.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Quite good. It's not easy to find parking and it is very expensive. I got all the appointments at the right time. Its is always good here. I have been coming for 4 years. You wait around 10 minutes and then you get taken in to your appointment. Staff are very good and friendly.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
I took my sister to the hospital. The service and environment is very good but the waiting time is too long. The parking needs to be looked at and needs improving. Getting a patient parking space is so hard each time we come to the hospital.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
The service was quick and the staff members were nice and relaxed. I didn't find it easy to get somewhere to park my car so I think it should be looked into.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We apologise for the issues you have faced with parking, but are glad you had a positive experience at the hospital and will share on your feedback.
Best Wishes, the Patient Experience Team.
The hospital has been wonderful and my daughter likes it here. We have not experienced any disappointment.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
I have been using the hospital for about 3 years. They are very efficient and friendly. The parking needs to be improved. If they could have a massive 3 storey parking facility that would be nice.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We apologise for the difficulties you have faced with parking but are glad you had a positive experience at the hospital and will share on your feedback.
Best Wishes, the Patient Experience Team.
The service has been quick and staff have been helpful. The area has been clean and bright and the children's play as well. The parking needs to be improved.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
The hospital should provide more beds as we were constantly moved around during the stay in hospital and this was very stressful considering my daughters tender age.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to hear that you were transferred on a number of occasions. We will share on your feedback.
Best Wishes, the Patient Experience Team.
I have been using this facility for about 7 months now. The hospital have several departments that have been taking care of my daughter and have been watching over her.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust.
Best Wishes, the Patient Experience Team.
The consultants are brilliant. The hospital itself is clean and comfortable.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to hear that you felt the consultants were brilliant and that you found the hospital to be clean and comfortable.
Best Wishes, the Patient Experience Team.
A very supportive and helpful service. The staff are are very helpful and they go out of their way to help the patients.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
It's quite easy to get to. Staff are all friendly and knowledgeable. The appointments run on time. Its is a very old building and facilities need modernising.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with our Facilities team.
Best Wishes, the Patient Experience Team.
Since we have been moved to Birmingham Children's I have noticed a big improvement in my son's health condition. Staff are very kind and helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and to learn that your son\'s health condition has improved. We will share on your feedback
Best Wishes, the Patient Experience Team.
Very good staff with excellent facilities. We were referred here by our GP. The referral process was very quick and easy.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
A nice and clean environment and the staff are very helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to receive your positives feedback and will share this with our colleagues.
Best Wishes, the Patient Experience Team.
They have always supported us. My 3 year old son spent his first year in this hospital because he was born with a very serious health condition. The doctors and nurses are excellent and provide full information and support with regards my son's condition.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to hear that you always felt supported, and will share on your feedback.
Best Wishes, the Patient Experience Team.
It's a very good hospital with excellent facilities for children. They have got a good playing area and facilities to keep children busy whilst waiting.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with our Facilities team.
Best Wishes, the Patient Experience Team.
A very good hospital with excellent staff.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to hear that you had a positive experience.
Best Wishes, the Patient Experience Team.
We were seen by a consultant on time but waiting for bloods to be taken for the last 1 hour. I have no clue why they are taking so long.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
They don't say much they just prescribe medication. They don't tell me what it is.
She can't stop scratching. It isn't very good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. . Please do contact us at bwc.pals@nhs.net if you require any support/clarity from the clinical team on the medication provided. Alternatively you may wish to contact the clinician\'s secretary directly who may also be able to assist.
Best Wishes, the Patient Experience Team.
Helpful but you have to wait a long time and see the doctor for 5 minutes and then you go home. It's a long wait for such a short time spent with the doctor. On the other side it is good as it shows there isn't anything serious though.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re glad to hear that had a positive experience. However, we are sorry to hear that you experienced a long wait to be seen.
Best Wishes, the Patient Experience Team.
I took my 3 year old son to A&E and was seen within 30 minutes. Very good service.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the Emergency Department team.
Best Wishes, the Patient Experience Team.
My 6 month old daughter in ward 10 for 3 months and they took great care and provided excellent support to her and the family.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with ward 10 .
Best Wishes, the Patient Experience Team.
The treatment provided here has helped in improving my sons condition. The staff are amazing and I can get appointments very easily.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Long wait for Audiology appointment. My child is losing her hearing very rapidly and need to see a doctor urgently but we can't get an appointment in the near future which makes me very worried.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you are experiencing a delay in obtaining an appointment with Audiology
Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
My son was an inpatient at the Neuro ward for 10 days and received excellent treatment. The communication with the family about the treatment and aftercare was very good. He is regularly seen at the clinic for the check ups and the progress review.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the Neurology ward.
Best Wishes, the Patient Experience Team.
Both of my girls have been here and they have been fantastic all of the time. The staff are amazing.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
I have been coming here since before covid. The hospital as a whole is very good but on a personal note I believe I was not listened to properly on a number of occasions. It was very hard to put my points across through to the consultant.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you felt you were not listened to. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
My son was timely referred and the treatment started very quickly for his condition. He is improving thanks to the efforts of his consultant and his team.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
I rate them very highly because of the great support they have provided. I took my son to A&E and from there he was referred to the consultant and the problem was properly diagnosed.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with the Emergency Department team.
Best Wishes, the Patient Experience Team.
All the time we are seen on time by the consultant but have to wait for ages to give blood samples.
Apart from the parking everything else is very good. The doctors and nurses are very kind and helpful. They engage with you very well.
We have been coming here for the last 11 years and our experience has been excellent. My daughter has a rare condition and the support provided in the last 11 years has made things comfortable and manageable for her.
My daughter has severe autism and has been holding in urine for a year which causes her severe pain. We take her sometimes weekly but doctors don't know what is going on with her. It's so horrible to see so now we've decided to go private as they have tried to help but can't find what is wrong with her.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust.
If you would like to discuss your concerns further please feel free to contact PALS on 0121 333 8403 and we can assist you further.
Best Wishes, the Patient Experience Team.
there was a 3.5 hour wait at the Children's A&E. There's no vending machines for the child or parent. More importantly there are no snacks. Juice is supplied but a trolley service would be good even if you had to pay. You don't want to miss being called to go and get food.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Please be assured, we will share your feedback directly with the service.
Best Wishes, the Patient Experience Team.
I use the hospital for my child who has epilepsy. Its is a new medical condition diagnosed within the last 2 years. They were admitted to A&E then hospital admission for follow up care. I am constantly having to chase results and appointments. MRI results from the May examination were only given back in October. There are delays in care and the care plan. The medical attention received was good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience .
Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
The hospital is fine, the doctors are okay. the waiting time is always long.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience when attending Children\'s Hospital.
Best Wishes, The Patient Experience Team.
They used to be very good but now I have to come to the QE. I've never had any issue with them.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience when attending Children\'s Hospital.
Best Wishes, The Patient Experience Team.
I have a disabled daughter who was in the hospital. they are okay.
Long time coming here. Good experience. My daughter had COVID and was admitted here and now she has problems with her tonsils, so now we're here today for ENT. Staff are good. This appointment has come too late though as she's had issues 3/4 times and I call and they take a long time.
I was referred on to ENT from my GP in March and they said it could be up to a year wait, and I got an appointment today. Text message was sent through for the appointment today or one in October and we chose the earlier one.
I've been here quite a lot. Amazing to be honest with you. Phlebotomist is amazing with my severely disabled child. Other staff members are good. All of them are great, neurologist, haematology clinic, epilepsy nurse, all of the staff are amazing. The play worker will always help with getting us seen sooner too as it is hard for my son to sit there a long time.
Been before and it's been fine. They send the appointments out in good time. Had a few operations and they've been really good at explaining everything really well. They've looked after my son well. They've taken care of us both really well.
Everything's been alright. The staff, waiting times, everything has been alright. Can't complain really.
They have been alright. Referred on from Allens Croft from Kings Heath. It has been a quick referral. I thought we had been discharged but have been having hearing therapy. They've been good so far.
Fine, straight forward. GP referred onto audiology, it didn't take long and they referred onto ENT. It's taken a bit longer because it's a longer wait. Staff are nice. Letters sent to give enough notice to go to appointments.
I have been a few times. Never had any problems. Staff are very polite and explain everything. Waiting hours for blood tests which can be frustrating. It feels like this has been an issue for a few years. It's very hard to wait in a warm waiting room when there are lots of people and children. I find that hard.
Been coming here for 14 years but for 4 years they have given text message reminders and appointments given in good time. Whenever I need them I can call up and see them.
It's good but there's long waits. It can sometimes take a long time and Waterfall House. Good communication about appointments. Not perfect but good. Staff are quite nice. They could improve on waiting times but happy otherwise. Waiting 40 minutes for audiology.
Good communication about appointments. Staff are very good and helpful. GP referred on to hospital. It didn't take too long for an appointment at dermatology.
They have been great. The staff are lovely. You get texts, letters, emails and reminders sent too. Communication from staff is good. I have been waiting 20 minutes for blood tests. I was referred on from my GP and it didn't take a long time. Overall really happy with the hospital.
There was a 2 month wait for blood tests. I have used them on the past and they have been good but I was told there was a longer wait so opted to go somewhere else.
I have used A&E many times in the past and they provided good treatment and care.
My son was admitted for a check up and staff were very helpful and kind. They provided us with food, water and tea. They kept the boy engaged with so many different activities.
They are good. The doctors were nice and hospital is clean with everything clearly signposted.
I fainted and I was taken to A&E. They were very good. They provided me with toast, juice and cake. I stayed in hospital for 3 days. The food was good. Lots of activities to keep us engaged.
My daughter had an accident and hurt her eye. She was treated there. They were excellent. But finding a parking space close to the hospital is impossible.
Taken my 3 year old to A&E a couple of times. They were helpful and provided full support.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience when attending Children\'s Hospital.
Best Wishes, The Patient Experience Team.
I was an inpatient for 2 weeks and they were good because they used to give me a lot of activities to remain busy.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience when attending Children\'s Hospital.
Best Wishes, The Patient Experience Team.
My son had cancer and the care and support provided by the hospital was excellent.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience when attending Children\'s Hospital.
Best Wishes, The Patient Experience Team.
Really good hospital. Daughter has ongoing stomach issues and they'll always see her. We may have to wait but they're good and get helped.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience when attending Childrens Hospital.
Best Wishes, the Patient Experience Team.
The best hospital. I like that you can read books there. The nurses are really kind too.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. Thank you for kindly calling us the best hospital.
Best Wishes, the Patient Experience Team.
Good communication at an Audiology check up. School referred on and gave a quick referral. I've used the A&E too and they were very good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Please be assured that we will share your feedback with both teams.
Best Wishes, the Patient Experience Team.
Brilliant. Referred to the paediatrician within the time frame I was told it would take and that has been good. I've had emails, texts, letters and phone calls about the appointment. Good communication in general too. Getting around the hospital is quite easy. Guidance given over getting a hospital passport so I wouldn't have to explain to every single professional his condition.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
I come to outpatients clinics regularly for check ups. Kidney and Cardiology are both run well. Sometimes it can feel like it's a long time before we hear from them, so I feel like I have to get onto them to get an appointment. Both children see cardiology department and they get separate appointments but would be better for them to be seen on same day and will phone to get through to right person who will arrange an appointment for them both on the same day. I keep an eye on them to make sure nothing develops.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with both teams.
Best Wishes, the Patient Experience Team.
Long wait for bloods. Waiting for kidney and liver transplant. Decided last year to go on the waiting list. Hospital has been really good since my daughter was young. They also look after and take care of daughters dental care too. Really good, helpful services.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with the team.
Best Wishes, the Patient Experience Team.
Long wait in A&E twice and stuff. Was fine. I've come for an appointment at main outpatients. Weren't told which department just says main outpatients on the letters and texts. Last time we saw the surgeon they said 2 year old would need an operation and then did not explain anything further as the surgeon disappeared so left not knowing what was going on. Would have liked to have known what was going on.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust.
We are sorry to hear that following your appointment you felt that there was a lack of explanation and you were not made aware what was going on.
Please feel free to contact PALS at bwc.pals@nhs.net and we will be happy to support you further.
Best Wishes, The Patient Experience Team
Sent texts, emails and stuff. It's not far to get to. Good hospital and good staff. Good communication when we are here. We have used A&E and they have been good at helping us.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with our colleagues in Accident and Emergency.
Best Wishes, the Patient Experience Team.
It's my second time. Really good. My dad brings me and he gets the things out of the vending machine. That's good, that's my favourite part and they ask me about food.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and that you have enjoyed the vending machine selection courtesy of dad.
Best Wishes, the Patient Experience Team
Been alright, I have been before and was quickly referred on this time too. Doctors are always good and make me feel comfortable.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience
Kind regards
Patient Experience Team.
It's all been good. It took a couple of months to be referred on from GP. Sent texts and emails about appointments. Having surgery for a hernia so not sure what department we were seeing as it's the first visit, but all has been good so far.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience.
Best Wishes, the Patient Experience Team
They have provided very good treatment to my son. He was an inpatient for few weeks over there.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience.
Best Wishes, the Patient Experience Team.
They're good. Staff are friendly, the follow up is good, they send us letter, text messages and emails about appointments etc, they're really good. Communication is useful with knowing what's what.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Had blood tests at the hospital. I was ridiculous, they wanted the blood repeated after 6 weeks yet they've still haven't sent an appointment.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience .
Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
Been good, not been waiting long today but waited 5 months for appointment. Staff have been good and helpful. They answer all the questions we had.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Been okay, communication is good they contact us through emails, texts and letters. Staff has been lovely. Referred on to ENT by GP in November but given an appointment in August. But they did warn us that there would be a wait at the time of referral.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
Service felt rushed. Felt like we didn’t get what we needed, especially after paying for the service. We were left really disappointed. Son is having issues with stomach and we didn’t want to wait for a colonoscopy, so we went private. But it was all so very rushed.
Been here few times, generally okay. Come to outpatients gastroenterology. Communication been really good. Seen straight away and doctor was really good. Very thorough didn’t rush. Listened to us and service was really good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Been here a few times. Staff will point us in the right direction. Gastro department communication is quite good. Bloods were pretty straight forward, no long waits. Good hospital.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Been coming since he was born. Come regularly for appointments. Had a few hospital stays, really happy with the hospital. Good communication. It’s all easy. Send messages for reminders of appointments.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Good hospital. Really good. Dentistry department good at giving appointments and keep on top of care.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with Dentistry.
Best Wishes, the Patient Experience Team.
Not too bad. Rather come here than other hospitals. Got appointment for blood test. Staff has always been very good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
It’s alright, annual checkup and they're good at giving appointments. Explain to us and our child what’s going on.
Hospital okay, not first time. Appointment for blood test not waiting long. Quick referral for blood test from the GP.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
It’s alright, Usually come to laser research department, no problem with them. Good communication. Staff are very friendly too.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Really good - Gastroenterology. Come every 2 months have bloods done and checkup. Good at giving and keeping the appointments. Staff are good, sometimes wait a while for bloods. Last time waited for an hour for bloods, It was so busy.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
My daughter was diagnosed with leukemia. The oncology department was fabulous. The doctors and nurses were brilliant. Had own room new suite and she was well looked after.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with Oncology.
Best Wishes, the Patient Experience Team.
Yes, it's been a good experience. The pediatric doctor was good and I'm not waiting for bloods to be taken. Everything was explained well to me.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
It's been fine, one time they didn't communicate and I ended up missing they appointment. It took them 6 weeks to make another appointment. But the doctors have been good and we've come here and had bloods taken.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. However, we are sorry to learn that you missed an appointment due to communication, we will share your feedback.
Best Wishes, the Patient Experience Team.
It's good, should have more signs in the main entrance to main outpatients as it's not clear where to go. My son had an appointment for a blood test and took a ticket, we've not had to wait too long.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback surrounding signage with the team.
Best Wishes, the Patient Experience Team.
It's a good hospital, we go to ENT and multiple services. The communications been good and they let us know about the appointments, they're really good with my daughter. We're not waiting long for appointments. We go to the orthoptics department, which is in an open space and had lots of little open desks all around. It's too noisy and because there's no barriers the children get easily distracted which I think can affect the results of the tests. The hospital needs to look at changing it so the results are more accurate. There's no GDPR either with them being so close to one another. I'm worried about my daughter getting glasses which she's not meant to have. She's had 7 pairs over the past 4 years all with different prescriptions. I had to call for the last appointment too as she was 2 weeks overdue.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with the orthoptic service
Best Wishes, the Patient Experience Team.
It's the 2nd time we've been here and we've had to book another appointment in the audiology department as my daughter was nervous and excited all at the same time. My daughter was also in A&E when she had covid, they kept an eye on her oxygen levels and we were isolated in a small room for 3 days.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
We've been several times and its been okay. There's usually a wait in the dispensary for the pharmacy, you can wait a long time up to an hour and a half, but they usually let me know and I assume its a big work load. The dermatology department are quite good, they stay on top of appointments, but the wait can be long. I suppose its because they're being thorough with all their patients, so I don't mind.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback with Dermatology
Best Wishes, the Patient Experience Team.
It's good, found it very very easy to get to, I've come from waterfall house. It was really good speaking to the doctors, she was very kind and explained things well. I was referred from the GP and it hasn't taken too long for an appointment to come through.
Thank you for taking the time to share your feedback to Care Opinion in relation to our Trust. We’re so glad you had a positive experience when attending Children\'s Hospital.
Best Wishes, the Patient Experience Team
Waited 4 hours before someone came and spoke to us. Very long wait without any help and support.
Thank you for taking the time to share your feedback to Care Opinion in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team
Been a few times since he's been born. Pediatrician in A&E went ballistic with the way my son was treated at the Women's Hospital. A&E was amazing, been there twice when my son had sepsis, we were treated brilliantly.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Find it alright, they send letters and call us. My daughter hasn't been for 12 months and used to come every 3 months for an audiology appointment. They department is really good. They explain everything really well.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Daughter had blood tests, she's been waiting a long time. They called yesterday to come for bloods at 9:30am. I've been waiting so long, I thought it was an appointment.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
Brilliant like always, my daughter is here every couple of weeks and she's usually admitted to PAU. They provide hospital transport. It's really good, the consultant pre books it before appointment and it saves me from driving.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
The appointment was at 9:30am for bloods but you get a text message to say where to come to and no letter was sent. They assure you that you'll be seen at the appointment time but you can and take a ticket and wait a long time. I'm still sat here waiting at 10:35am. We did go to A&E and we must have went on a good day as we were only in there 20 minutes before we went to the CDU. The staff are good and informed us about my sons care, and they'd explain things to us throughout his treatment. I did have to push to have blood tests done for him as my son declines but I had to push the staff to taken them for him so they could find out what was wrong with him. They should have been more encouraging.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Sometimes it's good and sometimes it's bad but they do talk to me and let me know about my condition.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
It's all normal. We've been coming for a long time and come for the renal clinic all the time, the doctors are good and they explain things to us. I get letters sent to me too before my appointment is due.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
The emergency A&E is not very good, you end up waiting a long time. We have an appointment today for a hearing test. We got a letter well before the appointment date and the doctor is always very kind, very happy with the doctor.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Haven't been for a few years as we usually go to Russells Hall, but they have referred for hearing aids. The referral has taken a couple of weeks and the communication has always been good.
We've been several times and it's been really good. The waiting times can be quite long especially when waiting for blood tests, but everything else is usually running on time. The staff are polite and friendly. We usually see Urology and Nephrology.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
However, we are sorry to hear you have experienced long wait times for blood tests.
Best Wishes, the Patient Experience Team.
Been a couple of times, it's nice, it's very good. Staff are really good, it's just the waiting times that can be long.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
We are however, sorry to hear that you have experienced long wait times.
Best Wishes, the Patient Experience Team.
Second visit today and its been good. Pretty good communication from the dentistry department. It's taken around 7 months to get the appointment for today, it's taken a while.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Son has been coming since birth, he had club feet initially. He's seen around 10 different consultants. The experience of coming here has been up and down, the communication is getting better, nice to be back seen in person than on the phone. Had two appointments today and each department is separate and do not talk to each other. The play centre is not available to outpatients. He is well looked after and the staff are great, overall a very good service.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.
My son has been coming since 2 weeks old but today I've come with my middle child from a referral sent from the GP for a dietary condition resulting from autism, which we've waited 8 months for. One instance, the nurse was not understanding terminology and was not seeing ADHD as not an illness.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
Children’s hospital discharged son during Covid. Even through still needed the services. Miscommunication between everyone and then have had to be referred again.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
A&E, long times to wait 3 to 5 hours. I feel like it could be better. They could let me know what is going on and how long we will end up waiting.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
Good staff they talk and they are friendly and kind.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
My great-grandson was born with a cleft on his throat. Had a tracheostomy in June and just started eating and this isn't a problem. The school is trying to get funding for training to help staff be able to change his trach. School are fighting this and seeing MP soon to discuss it further.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Long waits of 9 to 10 hours because I can’t get appointments at GP..
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.
We did wait a while but they checked on him and helped get his temperature under control. The staff has been reassuring and helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
It took 20 minutes for consultant to complete the review but since 2 hours waiting for bloods in very long queue.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.
4 stars in general as the staff and facilities are excellent. 1 star for long waiting time for bloods. We were seen on time by consultant but waiting since last 2 hours for bloods.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
This is my 2nd visit, experience so far has been very good. Good information and explanation provided all the time.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
My two years old son was referred here for further treatment. The team has taken a very good care and provided all the support they can.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
I will give them 4 star because the place is clean and tidy. Staff were helpful and most of the time appointments are on time.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Coming here for my daughter since last 2 years. Very supportive and helpful clinicians. Treatment explanation is super good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
This is our 6th visit the doctors are amazing but parking is a nightmare.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Today seems quieter, it was more hectic the last time I came which impacted on waiting times. Not been waiting long today. I received communication about the appointment via a letter. They normally sent the appointment through letter but this time there was a middle step which needed a password which I had not received. I did however call the helpline and they booked the appointment for me.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
It's fine. I prefer the hospital to my local one. Everything is quicker here. I've not had to wait long for the appointment, it come through quite quickly. They are more caring and they care for the children, better than they do in Wolverhampton.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
They're really good with her. Appointments have been sent to us through the post and we've had text message reminders. It's all been professional, I can't complain about anything really. They've been good from when she was born.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Been alright here, I've been coming since I was 3 and I come yearly. I understand what they staff are saying, it's just routine now. I was referred over from Rugby when I was 3 as I needed surgery.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Best Wishes, the Patient Experience Team.
We went for an appointment in the main hospital during strikes and the doctor we saw was brilliant. The hospital was quiet. We've come for a follow up appointment today.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
It's fine, it's really good. They send out letters about the appointments. We've had positive interactions with staff, it's all been very good. My son has been here since birth and now comes every 6 months for appointments.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
We've come to a follow up appointment today. We used to have all the appointments over the phone and today is the first face to face appointment since covid. It's a very good hospital and we're happy with the service.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Its our first visit today and it's been okay. We haven't seen anybody yet but we haven't been waiting too long. We've been waiting over 7 months for the appointment from the GP practice. The digestive department sent me a letter and a text for the appointments today.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
It's been fine, just walked in and now I'm waiting. Our first appointment was cancelled due to the strikes, but then I never heard anything. I chased up the appointment but I had no direct number to call so I ended up making various calls to the switch board trying various different departments. However, when we did get through, they made an appointment for the month later.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
First visit today and everything has been good. I got a text last week about the appointment which was good. I lost the letter and called them, they were good at letting me know all the details of the appointment and what not.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
We're here seeing neurosurgery today, they're really good. We were in A&E 3 weeks ago and they were really good. We got seen really quickly. We were given a timeslot from NHS 111 and waited 20 minutes before moving from reception to a bed and seeing various Doctors and Specialists. We say a neurosurgeon who then arranged this appointment for today. Not a complaint but, it would be better to have a letter sent out so we had something to go by. The last doctor we saw in A&E said she'd ring us in the morning with a follow up appointment, and she did.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
They were brilliant, they were reassuring and said that I'm her mum and I know best.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
All good no worries. Was referred from the doctors. We've been waiting a long time today, been waiting an hour for the appointment.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
I was referred a few months back and it took a while. I'm still waiting to have my 6 month check up. They did communicate with me and tell me there would be a wait. They said in the meantime, if I needed anything, I should contact the GP. They're good in general and they communicate well in the meantime.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
My daughter was seen really quickly. They helped her and were really professional. They let us know what was happening with the wait as much as they could.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
Well organised with daughter been coming for 3 months after GP referred for skin condition, which is being monitored. I am living in UK for 13 years finding no problem with health services over that time.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Very efficient, daughter has been seeing the consultant for the last 5 years.
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Referred by GP to consultant. No complication, they were quite understanding. We were late but consultant will be able to see her today.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
It’s alright here. They would talk to me and the play workers were really good. The treatment team was amazing and had a connection with him, they build that rapport and spent time with him.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Really good experience at oncology. They kept us well informed. They have been really good but a lot of time they were short staffed . Chemo was always done on ward 18 / 19 but when his temperature spiked he would need to be brought into A&E and transferred to ward 18 / 19 but with low staffing levels couldn’t send him to oncology ward. Staff were always on the wards but they weren’t specialized.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Student doctor was quite nice. Took advice from senior doctor. Said 6 months for operation. Came at 9:45am been an hour appointment. It’s been reasonably good. Advice was also given for if she has any pain in the meantime as I was worried. But they have been good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
Third time coming. Never had to wait long for appointments and the staff are good. Greeted well by the doctors. Good service.
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Best Wishes, the Patient Experience Team.
Son holds his breath and has other issues. they are seeing him today. He will also have a blood test. Receptionists have been good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to have received your positive feedback and will share this.
Best Wishes, the Patient Experience Team.
Everything is really good. No parking close by having to pay a fortune in parking. Staff have been good though. Hospital easy to find. He usually go to Coventry hospital but after the accident our son has follow up appointment here.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Good hospital, sometimes can wait long for the bloods, but the staff are good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
Sometimes it can take weeks to get an appointments or it can take months. That I find a struggle. The staff are nice though and helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
Gone above and beyond. Didn’t take long to get appointment. Referred my son for ADHD to hospital. Staff and communication has been brilliant.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
Amazing work - miracles. All departments (Genetics, Heart, Dentistry, upper hand & limbs and Pediatrics) are brilliant. The thing that stands out for me is they just don’t care about the patient, they care about the family too. They ask how we get on and our wellbeing.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
I was last in around a year and a half ago and had an operation on my heart. Everything was fine. Nurses were nice. Then they transferred my care over to the Queen Elizabeth hospital.
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Best Wishes, the Patient Experience Team.
Very long at A&E. Waited 7 hours, poor communication not updating and telling us how long the wait is. Just not helpful. Had to wait for a callback. 3 hours for a doctor to call back and then booked an appointment with walk in clinic, they were very helpful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
GP referred my child for speech and language and they also attend for their eye care. Since been discharged.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.
Best Wishes, the Patient Experience Team.
I've been trying to get my daughter on the services and it has hindered her. The children's hospital said no to taking her case in A&E even though they found a tremor and injury. She had open heart surgery there previously too.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
I had to chase the appointment for my daughter for medicine review. I shouldn’t be doing it, they should be arranging it for us.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
Came in at 9pm and not seen until next day. Not what we are used to. Need to have relationship with doctor. Can’t wait 24 hours. Used to be different.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
Great hospital. Taken a bit of time to be referred but used for my other children in the past. Not had appointments yet but checking in at reception and finding my ward is easy.
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Best Wishes, the Patient Experience Team.
Its okay. Good communication about appointments. Staff are very good, can call them with any issue about ENT, but sometimes can take a long time for call back, but they are good. Too much pressure on the NHS. Had appendix removed and they were good.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
I like it here, they listen to me and tell me jokes.
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Best Wishes, the Patient Experience Team.
Coming for 10 years, amazing service under liver unit. Pre-op today and in for surgery tomorrow, same thing every 6 months. Have all the time in the world for him.
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Best Wishes, the Patient Experience Team.
Using the hospital is great, have to wait for 6 months for an appointment with audiology department. My sister had to wait for 18 months for an appointment with another department. So not too bad in grand system of things.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
2nd time – Audiology. Spacious and not two busy. Appointment this afternoon no problems. Had an awareness text and they explained what they were going to do. Today is a follow up appointment.
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Best Wishes, the Patient Experience Team.
Brilliant been quite a bit over the past year. Was born at stoke and has a heart condition. Then was transferred via ambulance to here. Wasn’t able to go in transport as she needed the nurses etc. to be with her but they kept me well informed about her. Horrendous experience with operation for stent to be fitted, which should have taken 2.5 hours but ended up having unscheduled open heart surgery. After 2.5 hours I don’t knew what was going on so went to the ward to find out and they told me. Don’t think I would have been told if I hadn’t gone to check. They put us up in accommodation. Remained in hospital for 4 weeks.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to receive positive feedback from yourself and will share on your feedback.
Best Wishes, the Patient Experience Team.
Ward 8 liver team absolutely fantastic. Good communication between Bristol gastro team and children’s hospital. Have endoscopy done every 6 months. Key workers and support workers to help with daughter’s anxiety. Very supportive.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the service.
Best Wishes, the Patient Experience Team.
Daughter is in intensive care for 9 months. Great communication about daughters care. She wouldn’t be alive without there support. She was born in New Cross hospital than transferred to children’s by kids ambulance. They communicate very well.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to receive your positive feedback and will share your feedback directly with the service.
Best Wishes, the Patient Experience Team.
It’s alright. Staff are friendly always really nice. Bloods every week. Can wait a couple of hours even though you have an appointment. You get there and you have to get a ticket for blood text, so it’s like they are having two systems. I see liver consultant and bloods liver clinics every month.
Brilliant we only have to go every year or so. Daughter was diagnosed with cancer in femur and had chemo at the hospital. As it did not work they decided to amputate and she had the operation at ROH.
SALT and Cranial Synostosis – orthopedics – Brilliant. Used to go here with son but he has now been discharged. They are brilliant service with helpful staff never had any issue, we were happy with them.
I think they are great used to have special needs nurse. Have to come out to help you but that’s stopped now. Both boys appointments tied in to each other which is 4 hours appointments. They put us in room and they accommodate us for Nephrology, euro dynamics and X-ray.
Takes a while, friendly doctors.
The consultant is very friendly and explains everything very well. I have the treatment I needed which was not given in other hospital.
Extremely long and agonising wait at the pharmacy all the time.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
Location is a big problem, right in the centre of the city. Getting parking is always an issue.
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Discounted parking very helpful.
Doctors are good. Good communication via email.
This is my first visit, just seen the doctor waiting for blood tests. Very pleased with discussion with doctor. He answered all my questions and was very helpful.
Waiting for blood test is always very long. Other appointments are normally not too bad.
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Never seen on time all the time. We've been waiting 1 hour.
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I waited 12 months for a referral. My son saw the GP at 12 months old and they referred him onto the hospital which took 12 months for the appointment to come through. He was sent for blood tests. We waited a while but the hospital was good. Just a long wait for the appointment. They said I won't get his results for another couple of weeks.
Cancelled son’s appointment as we were a couple of minutes late. Son has autism and has problem with walking and sat there for 20 minutes and then they said they would not see us and we had to make a new appointment, still waiting for an appointment. They have been good when we have been before just not sure what happened last time.
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The facilities are dirty ad horrible, My daughter stayed there. We waited too long in A&E. The bays on the children’s wards are too small, especially when you have a child that’s in a wheelchair, they need to have more decorum and understanding. We ask for a side room and they say no but we are asking for her privacy as we still have to change her and the curtains will open, just need more decorum and respect. The staff are good though and let us know what’s going on, it’s the facilities that let the hospital down.
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The babies had operations on their stomachs when they were a younger age. They were transferred there and then transferred back to the Women's. They will be transferred back to the children's now they are old enough to have the operation performed again. Care was great and so was the communication, great staff.
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First two appointments were brilliant, put to back of list even though they said she would be first because of her needs. They said she could have water even though she was on thickener pre-med. Took too long to take her down to Opps. Waited 2 hours for pharmacy to bring up prescription and they forgot. No access down to pharmacy. No OT involved in daughters care.
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1st time service referral from GP took 5 weeks, here for blood test.
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Waited for 6 hours at A&E and was very tired at the end.
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4 months ago I waited for a long time but today I hope for shorter waiting times. Staff is good, friendly and informative.
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First referral from Coventry hospital for broken hip at BCH. Outstanding treatment for daughter 10 years old. Visit today is check-up.
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Coming since 4 months. Parking is worst. Very good experience as we come from Wythall. Best experience with staff especially blood testing as child has anxiety about this, but they make her relaxed.
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My 2 years old daughter who was born at Women’s hospital had a (NWS) surgery at 3 days and had weeks stay there. Excellent treatment and follow up. Even though NHS is under staffed and under pressure but the service given in circumstances is wonderful.
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Referred from Coventry hospital after a horse riding accident. Very quick referral process. No issues all good, communication been good.
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Very good, been here few times. Communicate well about appointments.
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Really good, on oncology ward for 5 months. Mum stayed around and was able to stay on ward on son’s bad days. Really nice staff and they let me know what was happening.
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It’s nice and it’s got lots of colours and the doctors are kind.
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Been coming since son was 1. Really nice never had any problems, better than our own hospital. Come for audiology appointment. Hospital been really good.
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Good, Plastics and constructive, we waited a few months for the appointment but they are been good so far. They let me know what is happening with my daughters care.
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Had some bad experiences in the past with appointments. Had a surgery last year, they told us to be here at 7am. Because son’s needs aren’t serious as some others, we were left all day and my son ended up having a meltdown. I really struggled.
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There can be waiting issues but generally they are good.
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CESS team had put in measures for mental health support as soon as we were transferred from new cross hospital. They were really good.
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Used it quite a lot and had a stay at ward 10 for a week, felt very cared for. Communication was appropriate for someone of my age. Youth workers and physio’s were good. they speak to me rather then parents about my care. Nurses go above and beyond. House keeping would even check you in and tell you about things and sit & chat.
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Good experience, blood test for daughter, can be a bit of a wait for blood texts but they keep us updated.
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Its been fine. Previously been here brought other daughter here, was happy with the care. Bloods take a bit long. See people come out and long wait to go back in could do with more information on what’s going on. Appointment was at 10:20 and been waiting a while.
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Blood test, quite quick. They have been waiting for treatment at hospital for 4 years. They have treated him very well.
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Been ages ago but today really quick. Doctor was really nice, good rapport with my daughter. Made her feel comfortable. Pediatricians seems to be really efficient here. Really good service.
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It is good.
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Some of nurses are quite rude, stayed for month. Nurse kept going on telling me, I couldn’t use my phone. Come for x-ray and now waiting to see the doctor. I have been waiting for 30 minutes.
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I come quite regularly, at least once a year to hearing department. Doctors interact really well with her. Send emails and letters about upcoming appointments and explain things well about her care. You can’t fault them really. Had hearing problem, seen consultant and now waiting for setting changed on hearing aids. I have to wait for appointments, which is fine.
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Brilliant, consultants are good. Keep us updated about daughter’s care and answer everything we want to ask.
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It’s been okay. Sometimes a bit of a wait but it’s always okay. They send letters about appointments.
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Long waits for pharmacy, put prescription in before an appointment and not ready when we have finished up. Can wait up to 40 minutes for appointment.
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Alright haven’t had much of a wait. Sometimes can wait a while.
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It was good, he ended up at the A&E department, we waited 2 hours and was and was seen by a doctor. He was treated well by the doctors and they let me know what to do and then they gave him medicine and discharged him.
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My doctor is nice and I like coming here.
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Amazing, can’t fault the care. Prefer to come here over own hospital back home. Can’t fault them they have kept us well informed about son’s care and send letters in timely manner.
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Son like coming here for diabetic checks. They are always good.
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Fine always able to check in quickly. See audiology. Squeezed us in today. Always really good.
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Send to A&E at 9:30pm left at 8am. Left in waiting room with no information. They gave us info and helped in the end, it’s a long process.
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Fine A&E dept waited 3 hours which is normal I guess. Was seen by junior doctor and they were good with him.
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It’s good A&E. didn’t have to wait long.
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We had a terrible experience, it should be a nice experience, don’t forget children are ill. He has phobia of needles. Took a long time to have the drip taken out. They said we could leave and still had a drip in. they did apologize.
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Had appointment with doctor and they sent him to A&E, ended up being admitted and on drip. He was really poorly. Needs a shop here with food etc. if you are a single parent need to have basic things .
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Been good today. They saw him quite quickly. He likes coming here, I think. He likes the activities they do and the staff are good too. Always good here I say.
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My sister had an operation for talipes a couple of weeks ago as she has club feet. She's had about 8 operations since birth. They were good at sharing information and letting us know what was going on.
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It's our first visit for my child today, but the receptionist was lovely. They send text messages and letters are sent in the post prior to the appointment. We were referred from Manor Hospital and have been waiting quite a few months, I've had to chase what was going on as its a problem that's been going on for too long.
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We used the ENT department and my daughter has a scan done. Been here years, they're brilliant can't fault them, they're fantastic, they're always really helpful.
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They give you entertainment whilst you wait for your appointment. It's my first time here but I like it.
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It's very convenient, the staff are very helpful and I've had no problems at all. I've found it very easy to access out patients and found the building very well signposted.
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The hospital is very good, it's the best. My 5 year old son comes here. He's had very good care here. They did a very good job caring for my son, I love the hospital
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Fine no problem, quick and flexible If I can’t make an appointment they send out another one more suitable.
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Waiting for a long time which does not help. But the staff are good.
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Hospital wait is a bit excessive and can vary from each visit. The staff are all really good. He has seen a lot of people over the years, No issues with the staff.
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My 7 years old copes really well with using the service, play through service helped him with coping with the appointment process. So he lets them take his blood pressure and understands more what’s going on.
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Please be assured that we will share your kind feedback with the play through service.
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Been fine, straight in to see doctor. Straight out , not much waiting.
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Thank you again, best Wishes, the Patient Experience Team.
Pain trying to get here, hoping daughter will be discharged. Never had a problem, explain everything well. They send letters and reminder text messages about upcoming appointments.
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Thank you again, best Wishes, the Patient Experience Team.
I don’t like the needles, nurses and doctors are okay.
Good morning,
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Fine and well organized. Communicate well with us and let us know what’s going on.
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Car park not easy, other than car parking we like coming here. People at the Redditch children’s Centre interact with here well and they are very good. I like that they send paper and text message reminders for appointments.
Happy under new departments, they all speak and communicate with one another. He has a major operation next week and they have been communicating with what’s happening.
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Come here quite often. Its fine and good. Find where we head to so easily and people are helpful. Letters are sent well in advance.
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Really good, under audiology and ENT. Happy with experience. Most people interact with 5 year old son very well. He was here for years and some staff still recognize him from many years ago.
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Really good and helpful. For appointment at ENT today but lots of staff off and they have no theater space, but said they will book another appointment.
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The service is great. Come here for my 10 years old daughter, she enjoys coming here.
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The hospital is good. The care, staff and everything is very good, we are very happy.
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Fantastic, all the staff at the hospital are friendly and ready to help. My three years old daughter been here before, referred us from Walsall Manor hospital and referral was quite quick.
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Good got a referral from a doctor, taken a long time for appointment. Booked at start of December. Staff have been good so far.
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Good he has been here several times, been waiting since he was 8 years old for an operation for a squint because of Covid he didn’t have it and a new appointments hasn’t been made. The more longer its left the worse it gets.
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Staff are good take really good care of her. Twice stayed, good when she’s been an inpatient. Good always kept appointments on time. One time we travelled from home to get here and was about to arrive that we were told no bed space is available.
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Brilliant, ICU for a month. One of the best. Kept us informed.
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Brilliant, nothing bad to say regarding staff and appointments. Used it quite a lot. They are really good.
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Hot drinks machine was not working but charged one patient almost £9 which they were very upset about. They had spoken to receptionist who said there is nothing we can do, its not ours. The receptionist said there is a out of order sign which somebody keeps taking off. No concern or urgency from staff about it. £9 can be a lot of money for people. Staff advised call out number on machine but not very helpful for stressed parents of sick child.
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Ward 7 – the care was great but the discharge wasn’t good.. felt like I had been kicked out. Needed the bed. So they made us go and they didn’t understand the situation. Daughter missed 2 feeds after 3 week admission, that day they needed the bed for other patient but we were still there. They did not think about the patient that was already there and our mental health. Had to wait downstairs. I get why they are doing it, but its not the right was to do it. Its not a nice feeling.
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Dietitian really good always get back to me really quickly. Gave me some milk to tie me over until we could get the feed the next day. Left at the welcome desk.
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It’s been fine waiting times have reduced. If you haven’t been seen in 30 mins they tell you to come and let them know. Hard to get in contact paediatrics secretary as they are on holiday and could not contact them.
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Nothing but amazing. Can’t fault them at all. Follow up appointment from stay in intensive care.
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Fine used in past. Been here for 4 hours previously and its been quite long to see a consultant. The consultant was fine when spoken to. I think there were lot of people waiting to see them that day. Blood test, appointment at 11am come earlier but it’s a ticket system.
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Granddaughter being checked for one kidney and cyst. Hospital have been fantastic with handling situation although my granddaughter is now nearly 4 months, I feel it may have been a bit quicker with checking her over. But perhaps that is how long you have to wait. Cannot give bad comment as hospital have been great. Lets hope the outcome is great too.
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Its okay, came for blood test and appointment was fine.
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Good at the hospital. Lots of things to do with my son. He likes it here.
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Patients carer attending appointment with a letter in a language they cannot read. Hard to see which part of the letter states part of hospital they should report at as letter 2 A4 pages. Patient was standing lost inside main entrance, no one to assist.
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Found it good, I like it.
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First time been here, staff are very helpful. Easy to get too and clear environment.
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I like coming. I like the little things like colouring.
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Its really good. All staff no matter who you come in contact with. They accommodate whatever you come with. They are very friendly and warm. Good thing is it doesn’t feel like a hospital, it’s quite homely, they accommodate us all including my son.
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BCH very nice. Communicate about appointments and let us know what’s going on. Understood everything they were saying.
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We are a regular visitor at BCH. Staff are lovely and friendly, never had a bad experience.
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All good – Thanks. Coffee machine has charged £8 – Not happy.
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Happy with the service so far.
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Great service
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Good
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Easy booking of appointment and get to things for daughter. Outstanding clinical introduction.
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Good service. My daughter loves it, the painting and the colouring. They are really interactive with her. She likes going there.
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This hospital service is really good. The staff are nice and friendly.
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Good hospital, let us know about appointments. I understand what they say to us.
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Easy to get here, the hospital is okay. I went to reception and they sent us here for blood tests.
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Receptionist was lovely. He was sent from another service to have bloods done. Booked online and made an appointment.
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Good, straight and simple. Explained things to me.
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Very efficient; understanding staff that listened to my concerns.
Birmingham children's Hospital - 23/12/22
Hospital was brilliant. Had an issue in A&E where my daughter was discharged at 3am and was readmitted by 12pm the next day after speaking with the consultant. Nothing's too much trouble with consultant in the ENT department, She will see you when she can. Better care here than our local hospital.
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Daughter has only seen a paediatrician once and I'm waiting a long time for an appointment. She was meant to have an appointment back in October, I got in contact with them and they said there's a long backlog to get an appointment.
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Had to do a hearing test, they put him to sleep and they managed to do it after 3 attempts. They were really good.
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Never had a fault with them. Brilliant, when I couldn't get a face to face appointment they'd do it over video call. The woman who I spoke to said there was nothing they could do. They were very apologetic, said she would have to refer her to Allens Croft because it wasn't a medical issue, it was more development.
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They're not too bad, they're a bit better, they're rather you use community services.
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Waited 1 hour at Medicine Chest for prescription to get ready.
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The long wait, 4 hours was awful at Children’s hospital. Doctor look and gave tablets, 4 hours and many children there. Helpless but too long. They must act a bit quicker. Many children crying not good experience.
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Never asked what the situation is. The doctors are going up and down and they didn’t do anything. I asked the questions and they didn’t answer. Blood test and waiting long time for and still didn’t know what was wrong They have to help.
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Has been referred to O.T for flat feet.
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They saved my sons life. He had cancer and they referred him for proton treatment in Germany. The communication was great, everyone he came in contact with was great. The whole hospital is just amazing.
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No issues with the wait and no hassle getting appointments. All the staff are understanding with no complaints.
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Long wait for prescriptions can take an hour. The staff individually, nurses and the healthcare professionals, are all lovely. I can also get appointments quite quickly.
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They've been great. Straight forward communication and let us know about appointments.
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Pretty decent, nice interactions with their patients.
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It's a really good hospital. Good communication, more compassion towards the fact that they are children. We always get reports after the appointment. The people we see explain things in simple terms so you don't have to google them when you get home.
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Doctors are kind of nice. I've been lots of times and the lady done some drawing with me.
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Here for blood test and received the appointment quite quickly with no issues at Birmingham Children's Hospital. Overall good services in Birmingham.
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Here for 10 year check with the ENT department, no issues overall though there had been a long wait for the referral which has been around a year. It's better now in comparison to before, where I had to wait 5 hours for ENT and then was told to go home. The wait is now 10 - 20 minutes.
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I've had no issues at all using the hospital. All is well for my children.
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It's quiet. We've never waited that long. She's always had a good time coming here.
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My 14 year old granddaughter and 10 year old grandson have used it since they were babies. They go to the dental, physio and neurology departments. They're brill, never had any trouble. Today they are running behind. Even on wards they were fantastic.
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The staff are good. They listen to me, I'm happy here.
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The hospital is good, doctors are good, everybody is helpful. The cleft team are very helpful. All the time they give you information and the nurse phones me from the cleft palate team and asks if my daughter needs anything.
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It's okay, but its kind of long for them to call your name for the appointment. It's okay seeing the doctor. They let me know what is happening.
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I have been attending for many years. The staff make the children feel at ease; they have colouring sheets and crayons for waiting children and generally have an affable demeanour. There can be a wait if you are using several services with the one appointment, however, the experience has been very positive and we are most fortunate to have this service for our children.
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That place is always crowded. So you end up spending the whole day there. Usually can take up to 6 hours. They do help me when I go there, and my daughter.
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He gets what he needs. He has a good team and a good paediatrician.
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Referral from GP. Been for blood tests and no issues with pediatrician or waiting or getting through. Can wait a long time for blood tests.
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Really good, waiting times can be longer but continuity of seeing the same doctor definitely got the help I needed.
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Its good they tell me about appointments and explain what’s happening.
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Its alright they communicate well about appointments. Kept me update with what’s going on.
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Fine so far, its been good. The main complaint is about waiting to get an appointment.
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Been before, It’s all good. Communication well about appointments. Good interactions with little one.
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Good, it’s alright annoying thing is how far away it is but have to take a whole day off school. The appointments and waiting times are good.
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Children’s hospital is good.
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Its good, I like it.
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Don’t like coming , brings bad memories because of what happened to me.
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We come here monthly, Its always been lovely up here. Everyone is so nice. I phoned up yesterday to say daughter hadn’t been well and she was due to come for blood tests and then the consultant made an appointment for her to come today.
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Its really good. I like coming here.
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Quite good, seen on time for appointment and good results as well.
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Come here every three months, they are brilliant. Couldn’t knock them. Telephone calls over Covid and if they see him when they can.
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In last 2 years they have provided great support & help to my 3 years old son.
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Long wait at A&E whenever we have used it.
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Very slow to be honest. A&E - daughter went in and was waiting a few hours to be seen whereas son was taken by ambulance with breathing difficulties, and they saw him straight away. Kept him on a machine and kept a close eye on him.
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They were good. Triage nurse was awful and had to put a complaint to PALs. Concerning she was a triage nurse seeing all these children in hospital
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My son had a MRI scan at 10 weeks old. Came back out. Scans clear, they were good.
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My son burnt himself but the staff were very nice. They were really good with him.
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When my son was born 2 years ago, he was in ICU for 6 weeks before making excellent recovery. Staff was extremely helpful and supportive.
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I've been coming here for 4 years for my daughter’s treatment. This hospital is excellent.
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Good hospital with excellent doctors.
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Parking is the biggest challenge. Sometimes getting appointment is very difficult. Doctors are very good.
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We come here from South Wales for our son’s treatment. All the time we have gone back happy and full support is always provided.
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We come here every month from South Wales for my son’s treatment. Everything is excellent.
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We've been coming here for 2 years, so far its good. doctors engage & communicate very well.
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I am coming here since last 10 years for my 2 disable children and have always received excellent support & advice.
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We are here for a specialist appointment. Medical team very helpful & supportive.
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Minimum waiting time at A&E is 5 hours, they have to improve this.
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Very good care & support provided. My daughter was inpatient here for 2 weeks.
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We come here every 3 months for my son’s treatment. The hospital and staff are amazing.
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Parking is a issue but staff are excellent.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. If you wish to contact us regarding car parking, then do so by emailing us: bwc.pals@nhs.net. Best Wishes, the Patient Experience Team.
Excellent information & advice provided at each stage of treatment.
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We were referred from Stafford to BCH for a specialist treatment. No doubt it’s the best children’s hospital.
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Our appointment was at 11am and it’s 12:30pm and we are still waiting but they have kept us fully informed, which is very good.
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Use it 4 times they're pretty good yeah. We come every 6 months for follow up appointments. The only thing we find, any tests she has to have, we have to travel all the way here and back home, it's quite difficult. Communication could be better in general because were not from round here, it can be difficult.
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I've been here a few times because I have epilepsy. It's okay speaking with the doctors and nurses.
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I've been coming here for 9 years, my children were premature and they referred them here to check their weight. The doctors have been good. They send me letters and messages telling me about the appointments. If I don't understand, they bring the interpreter and if one is not available I get one over the phone. Until now the doctors have been very good, I have not seen a bad doctor.
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Second time I have been. It's easy to find. The traffic and parking can be bad. Communication skills are good and they tend to communicate well with the children. There was some confusion with my appointment and I ended up going to the Women's, instead of the Children's. I came here to the Children's and they still saw us, usually other places would cancel the appointment. I'm happy with the hospital.
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I'm just used to it now, I come quite often. Sometimes, I don't understand what the doctors are saying.
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They're good really. He was referred from the GP and it wasn't a long process.
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Long wait everywhere we go within the hospital.
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Came to A&E at 10pm and my daughter was seen at 6am. Frustratingly higher waiting time.
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My son was here for a week and staff was amazing.
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It was nice & Quick this morning.
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Waited for 6 hours at A&E before any help.
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My daughter is coming here since last 13 years. Great support provided. The doctor & nurses are very good & professional.
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Exceptional support & help provided by excellent team.
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Very good service & Support from the time you enter till the time you leave.
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They are very good & professional. Last week my nephew was diagnosed with diabetes and they provided full support.
Thank you for taking the time to share your feedback to Care Opinion in relation to our Trust. We’re so glad you and your nephew had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.
They've been okay. We've been waiting for an appointment since last November. I've had 3 or 4 appointments cancelled and have rearrange one for tomorrow. One of my appointments was cancelled when I was on my way to the hospital. One time my son had an appointment for the blood test, we got there at the appointment time and they said it was their lunch time and would have meant a 45 minute appointment time. But they said they could do it before they went on lunch but he couldn't have the numbing cream and he had it done.
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My then 6 year old was refered by my GP to bham children's hospital for her mental health ,we gave video evidence of her tics but still she was rejected without us even knowing, we have to live with her anxiety etc everyday and it's getting worse by the day but we have had no help or support for a innocent child
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further, as we may be able to provide you with alternative signposting, guidance and advice from our clinical teams for your daughter. Best Wishes, the Patient Experience Team.
Sometimes straight forward and sometimes less straight forward. A lot of the time staff are stressed because its busy which is understandable. Referrals through GP take a long time. Main GP are good at what they do.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see there can sometimes be worries and delays about referral communications. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
Out of hours (weekends, bank holidays) are the worst. Any worries and concerns over this time is stressful.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Did you know if you have any worries or enquiries about out of hours care, or otherwise, you can contact our PALS team at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
A&E is always a pain. My son being an out patient you would have thought he would be a priority being well known since a baby. Other than this issue the doctors and nurses are all very polite and caring. They listen to the parents and take our worries and feelings into account.
Cleft department was really good, explained things in a way I would understand.
Through Covid it was terrible. My daughter needed my support but the security guard would not let two of us in but was allowing other families. Felt targeted.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are very sorry that you and your family felt targeted due to our restrictions. Please be assured this would not have been our staff\'s intentions. Please do contact us at bwc.pals@nhs.net if you have any outstanding concerns about returning to the hospital. Best Wishes, the Patient Experience Team.
I like coming to the hospital.
Everything is great, they explain things. They are good.
Only been a few times, they have been a lot more helpful than other hospitals used in past. They have been quite quick – seen consultant in time and an appointment come through quite quickly.
It’s a thumbs up.
They are brilliant, had troubles with finding out where she is on surgery waiting list. Most of the people who we come in contact with have been good. Keeping you informed about waiting.
Doctor is amazing sorts out prescription and see my son every 4 months. A&E don’t understand my concerns but consultant in nephrology department is helpful. The nurses and doctors are good at making him feel comfortable as gloves and masks freak him out, so they take them off to ease him in.
Its ok.
Its fine. I like the films they have on - in the waiting areas.
I like the games in the waiting area.
Alright, used in the past. Not waiting long for appointments.
They are alright, good communication and keep me informed. Waited 3 years for referrals to BCH for Tonsils.
Really good, had surgery 6 weeks ago, they were brilliant with her. Aftercare nurses on ward were fantastic. had issues with cleft nurse it was hard getting in contact. Took 2 weeks to get in contact. Surgeon was amazing. Could have done well in support in initial stages of diagnoses.
We come here for our 7 and a half months old son. We have been provided excellent support and help since he was born.
We come here every month from Warwick, for our 2 years old daughter. The service provided is excellent. We found everything very good, efficient and through.
Its been ok. We come here for our 2 years old daughter’s treatment and found them very helpful & supportive.
I have child 12 years old and since birth he has hearing issues and for that we regularly come here.
I am highly satisfied by the service provided. My daughter is been treated here for cleft since birth.
Everything has been excellent. We come here for our 1 year old daughter.
Excellent children’s hospital. We come here regularly for our 16 month old daughter.
We are lucky because BCH has accepted our 2 years old son as a patient. They are the best place in the country for his condition.
Can't complain they're brilliant. I use the diabetic team and Hirchsprung team, they're brilliant.
Each nurse and doctor that saw my son were fantastic. They gave him his meds. They sent him home and the nurse came out to us 3 times a day to give him his meds. A few days later we went back to the hospital to see the doctor just to make sure everything was okay.
Very lucky to be in the city with a specialist children’s hospital. Twice we’ve had ambulance for son and straight to the children’s.
My daughter had to visit during Covid 19 pandemic due to a swollen ankle. The service was really helpful, even with the restrictions. We felt very at ease with all the restrictions in place.
Doctor has been really good, he is fantastic.
They are really good. just been discharged. Set up with Asthma nurse. Knew she had allergies. Daughter broke arm was in and out in no time.
Doctors were really good. Doctors had me waiting 5 hours. Seen me 2 minutes .
Fantastic GP referral unit – friendly staff.
Fantastic care, reception, triage, doctors. 5 hour wait but was kept updated and felt others were looked after well. Felt whilst some people left, the hospital did it's best.
Referred from GP which has taken more than a year. Smooth process and nice staff. Nothing bad to say. No complaints. Really pleasant, nice and good.
I come here for ears. Its been alright set up quite well. Quick referral process-they referred us straight away. Location is a bit difficult.
Fine really good. We came couple of weeks ago for blood tests, but had to take ticket when tried didn’t get that at all-had to wait 45 minutes.
Always thorough with my child.
I come early usually and get seen quite quickly. Communication on appointments is good consultants tell the daughter exactly what’s going on. Have got there number can contact her. Follow up on appointments is really good.
Receptionists and doctors are very good and respectful. Waiting times are normal.
It’s been fine – been there few times, its always been alright.
We booked an appointment for 3pm then when we got here it was a ticketed service so we had to wait long when we could have come ages ago. The parking is not cheap we paid £6 for two hours on road side.
All of the dealings with Cleft team has been amazing. The staff has been accessible and brilliant. Best thing is MDT & all professionals are joined up. Its just nice was worried about daughter, got daughter for an early appointment for 3 years check. Feeling lucky and they are amazing. For hospital stays they looked after little person and helped parents to get through it as well. BCH is fantastic but don’t have enough food places.
I am here for my son’s appointment. Care transferred to BCH. Been coming past 4 years. We know Birmingham quite well. I think they’re fantastic. I’ve never left appointments thinking questions haven’t been answered.
I feel okay with it, like a train ride. Explain things in a way I understand.
Always brilliant, very quick not having to wait. Good at communication about appointments.
Outstanding – 2nd appointment since December.
Couple of times had operation here. Had overnight stay – absolutely fine. Staff accommodating . Staff really nice, have been really lovely.
Very good service.
They're really good. Waiting times are really short. Good interactions, never been bad with the kids.
It was fine, it was brilliant. I got there and we were seen in 10 minutes, I seen the doctor and had a x-ray and then I went home. It was a good experience.
Birmingham Children's Hospital are amazing, my granddaughter has spina bifida and attend regularly.
Amazing ongoing care from start to finish been involved since 24 weeks of pregnancy. Care was 2nd to none.
Baby had sepsis and Lumber puncture, they were good. They treated us very well but for a week husband couldn’t come.
Not good, went to A&E had to wait 4-6 hours. I know you have to wait but it wasn’t a good experience.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
Really good and helpful to them. Daughter was in there for a week. Staff was alright.
Good experience, they communicate well and they listen to us.
At the moment its
They've been really really good, Really efficient. Son came in for day surgery and was made to feel safe and comfortable. They let me stay with my son, they knew what they were doing, asked lots of questions and have advice. The communication was really good too.
My daughter was made an appointment for bloods at 3:30pm but I had to take a ticket when I got here, how does that work. On average they're doing one person every 5 minutes. They need to make it clear that it is not an appointment time. And they need better signposting.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further if you have any future appointments for bloods to be taken, or otherwise. Best Wishes, the Patient Experience Team.
Can't fault them, can't fault anything. Efficient and quick. Helpful and friendly. They saved my daughters life.
They've been brilliant, I can't fault them. I used A&E and I think I've been really lucky.
It's a good hospital. Doctors communicate well and in a way I understand.
They've been fine, no problems, It's great, staff are great, They're fantastic. Consultants are brilliant. Communication is great. Long waits to get in but that's not anyone's fault. Had to push to get an appointment and wasn't an issue. Massive waits. But in the grand scheme of things, I get what I want and I'm grateful for the service. A&E have been wonderful too.
It's been an easy experience because I've come here for years. I like speaking with the doctors and they explain things so I can understand.
We've been coming here for the past 6 years. Everyone is brilliant. My child had their cleft palate fixed and they were brilliant.
This is our first time back after 2 years, my child had surgery and the appointment ran on time, appointment was kept and the interactions have been good. I had zoom calls with SALT and they've been really helpful. They even referred us to our local SALT team as well as using the one at the hospital.
They're not too bad. The waiting times are the most difficult but the staff are friendly. My daughter feels listened to.
They're great. I can't fault them. I think thousands of kids come through every day and the care is second to none. The care they give is individualised and they listen to you.
It's getting better. In the past the waiting times have been lengthy but the past two visits have been efficient. Parking is another discussion. The staff are very good and the doctor is fantastic, knows his stuff.
Hospital service is good. The staff are helpful.
My daughter was referred to the childrens from the Chest Clinic after the 2nd incident. We are waiting for a follow up appointment from our initial visit.
I have been coming here with my child for the past 12 years. The service has always been good and I've never had any real problems. I have a positive appreciation of this service since my son was diagnosed with his health condition. I was seen by the dietician just 5 minutes after booking in for my child's appointment.
We've been coming here for 6 years now and always had good treatment. Never had any problem with anything.
My son has been coming here since 2017 and they've always been very good. We've seen a couple of consultants and they've both always been good.
I've been coming here for 12 years with my son from Worcester side of Birmingham and I find the service great. However today, Our appointment was at 11 but when we got here we were told it was at 10, so we're now having to wait to be seen.
My child has been coming here since birth, I can easily get an appointment with my consultant, they are great. I just contact them and they sort out an appointment for my child.
Excellent help and provision by dieticians, they do a check up for my child every 6 months for my child who has Down's Syndrome. I have no doubt that this service is helping with my child's quality of life.
I've had to come for blood tests, I've not had to wait too long. They're good.
We have been here before and they're fine. We didn't have to wait long to be referred from the GP to the hospital.
Came in for tonsillectomy and to have my adenoids removed. I had to stay for a week but they were really good and kind to me. The referral from my doctors to ENT at the hospital took around 8 months.
I was referred here from my doctors which took around 5/6 months for me to get an appointment.
We have been coming here for over 12 years and the service is exemplary when dealing with all our sons issues such as cleft palate. There has been no delays in his treatment, no problems with admin. Birmingham Children's Hospital is the number one choice. We attend many hospitals, but this one is the best.
My son likes coming here. The staff all interact well with my little one.
My doctors said my daughter needed a blood test and gave me a form to make a referral to the Children's Hospital to get an appointment for blood tests. I had to wait 2 weeks for an appointment and was given a time but when I got here today, I've had to take a ticket to wait to be called for a blood test. It defeats the object really.
Previous consultant left at Christmas, but I have only just been made aware of the new arrangements. I had complained to PALS to get the operation for my son and the continuation in service. But the people in the hospital have been great.
They have spent the last 2 years trying to get help for my child who is now 4 and they have only just been offered blood tests to see if my child is on the autistic spectrum. I cannot fault the care of our present pediatric services, but I wonder why help was so long in coming.
Consultants are brilliant. I have been coming here for over 12 years with my child but the administration lets us down, there have been numerous times where our appointments have been cancelled after we had already travelled a great distance, it just wastes time. Even today we've had to come for a consultation, we went back to the car park once it had finished and paid the parking fee, only to receive a text to say come back for blood tests, so we have to pay another parking fee.
They are really kind and make me feel at ease when I have to go here for my blood transfusions. The pharmacy at the hospital always has my medicines for me too.
When my 4 years old son was in pain it was hard to get the medicine because there was none available. I was really worried when my son was having a crisis. They were good at the hospital though.
I am sorry to learn that your experience was not to our usual standard. If you wish to share further details with us please use our online PALS contact form https://bwc.nhs.uk/contact-pals-form and we will be pleased to assist you. Best Wishes, Patient Experience Team
Come here frequently. They are brilliant. Never had an issue with our consultant he is brilliant, they always fit us in an emergency.
They are fine. I am able to get appointments.
We come every two weeks for appointments. Staff are good and helpful.
Really good hospital. Appointment are easily available with good waiting times.
On the whole good. sent wrong appointment
Fine. Initially was hard to get an appointment after being referred but the service is good.
Thank you for your comment, I am sorry to hear you had difficulty getting an appointment. If you wish to share further details with us please use our online PALS contact form https://bwc.nhs.uk/contact-pals-form and we will be pleased to assist you. Best Wishes, Patient Experience Team
We get appointments easily for our daughter.
Good service.
Brilliant appointment
Great service and good doctors.
They are amazing. We are able to get appointments and good service.
Great treatment received from lovely team over the years.
Letters don’t reach on time. I got the appointment letter yesterday so more active communication is needed.
I am sorry to learn that your experience was not to our usual standard. If you wish to share further details with us please use our online PALS contact form https://bwc.nhs.uk/contact-pals-form and we will be pleased to assist you. Best Wishes, Patient Experience Team
5 star service provided by the hospital except parking.
This is my 6th visit and I am very impressed by the quality of service provided.
Better choice of food for children in canteen. Last time I waited for 2 hours to get my medicines from the pharmacy.
I am sorry to learn that your experience was not to our usual standard. If you wish to share further details with us please use our online PALS contact form https://bwc.nhs.uk/contact-pals-form and we will be pleased to assist you. We would be keen to learn more from your experience and find ways that we can improve our food offering and waiting times for medicines. Best Wishes, Patient Experience Team
I am coming here since last few years and they have improved everything over the time.
Quite happy with the level of service provided.
Hospital is good but communication between departments needs to be improved.
I am sorry to learn that your experience was not to our usual standard, in regard to communication. If you wish to share further details with us please use our online PALS contact form https://bwc.nhs.uk/contact-pals-form and we will be pleased to assist you. Best Wishes, Patient Experience Team
Its horrible to find any parking and when you find one its very expensive.
Thank you for sharing your feedback. Sadly \'on road\' parking in the city centre is limited and costly. We do have an agreement with local NCP car parks who offer a discounted rate to people coming to our hospital. If you park at the Dalton Street (Londonderry House) or Royal Angus NCP car parks you can present your car park ticket at our welcome desk, where the ticket will be validated to give you a reduced rate. Best Wishes, Patient Experience Team
This is my 5th visit everything is good except long waiting times.
Went to A&E they are really good. Did X-rays and they know us really well.
Still not giving appointments for my son after Covid. Waiting since 1 year for appointment. How can you see him and assess him online.
I am sorry to learn that you have been waiting so long for your son\'s appointment. If you wish to share further details with us please use our online PALS contact form https://bwc.nhs.uk/contact-pals-form and we will be pleased to assist you in securing an appointment date for your son. Best Wishes, Patient Experience Team
Great job provided to my son with regards to his disability. We had a nurse who regularly contacted us, since son become an adult found it hard to get guidance, help or support.
First visit, really good.
Phlebotomy service good. Waiting times good.
Good hospital with good waiting times.
4 hours wait in A&E. Seen for 5 minutes and then sent to GP in the morning.
I am sorry to learn that you were unhappy with our service in A&E. If you wish to share further details with us please use our online PALS contact form https://bwc.nhs.uk/contact-pals-form and we will be pleased to assist you. Best Wishes, Patient Experience Team
Brilliant experience but waited for a long time.
Brilliant. Sometimes the communication is not good. Last week stayed overnight but when I was leaving for home I had to wait for a long time for discharge letter as the nurse had no idea about it.
Good service and waiting time.
Sparkling clean waiting area, nice staff and above all appointment on time.
My son has a long term condition and is seen every month by a very professional team of practitioners. The staff are very helpful and nothing is too much for them.
Long wait but had an excellent consultation with the doctor now going for blood tests.
The staff are super good and facilities are great.
Have supported my son’s condition really well. Metabolic Clinic staff have really supported us well.
Waited for 3 hours, my daughter went with rib pains but I had to leave before we were seen because it was taking to long and I have health conditions, I told the nurse about my health conditions and that I need to go home, so she said okay and took me off the list. So my daughter never got seen about her pains. This is the worst hospital ever, there’s not enough staff.
I am sorry to learn that your daughter was not seen for her pains in our Emergency Department. The team there always prioritise patients according to clinical need, so that the most unwell are seen first. During our most busy times this will mean patients with less serious injuries/conditions do have to wait longer. If you wish to share further details with us please use our online PALS contact form https://bwc.nhs.uk/contact-pals-form and we will be pleased to assist you. Thank you for taking the time to share your feedback with us. Best Wishes, Patient Experience Team
I took my 2 day old baby to A&E as advised by my midwife for jaundice blood tests. My midwife advised the usual procedure for this would be that my baby would have her bloods taken and be sent home for the results. Instead we ended up waiting 5 hours, and still didn’t see a doctor.
Upon arrival, I was advised my partner wasn’t allowed into the hospital with me even though I was 2 days post op from a Caesarean section (major surgery) and was told by the nurse in-charge that I would be provided with support from staff. As I thought this would be adequate and understood the additional risks to my partner being in the hospital because of covid, I didn’t argue. However, I was offered minimal support the whole time I was at the hospital. Including, being provided with an extremely low seat whilst in the waiting corridor and being escorted by nurses walking extremely fast.
My baby and I were told to wait on a separate corridor to be triaged, instead of the main waiting area because of her age (I can only assume this is due to reducing contact with poorly people in the waiting area). We were triaged and bloods were taken extremely quickly and initially I was impressed. I was advised that my babies jaundice levels were safe and she wouldn’t need treatment but we would need to wait to speak to a doctor.
We were then moved to CDU into a cubical to wait to speak to the doctor. The nurse who looked after us was amazing and I couldn’t thank enough for the support and reassurance she provided me. However, 4 hours later we had still not been seen by the doctor to be discharged. I explained to the nurse, that I was 2 days post op and that I was in pain, and naturally extremely tired from having a 2 day old baby and asked if the doctor could come and see us so we could both go home and rest. She asked the doctor but clearly this wasn’t possible and we were still made to wait. Whilst waiting we were within a unit with the same contagiously poorly children that we weren’t allowed to mix with in the waiting area. Including two children who I heard the parent explain that they had whooping cough!
Due to the lack of care I received and the fact my baby wasn’t poorly, I decided to go home without seeing a doctor and receive care from the midwife in the morning. The experience was absolutely unacceptable when the blood tests could have been done and we could have just been sent home. This was my first experience at Birmingham Child’s Hospital and do not feel reassured by the level of care received.
I am saddened to learn that your experience with your baby was not to our usual standard. If you wish to share further details with us please use our online PALS contact form https://bwc.nhs.uk/contact-pals-form and we will be pleased to look into the events - in more detail- that led to your poor experience. Best Wishes, Patient Experience Team
Very good and taken care of.
Helpful, Informative and caring staff.
Hello, thank you for sharing this lovely feedback. We are so glad you find the staff at BCH to be helpful, informative, and caring. These are definitely traits we strive to have. Thank you again. Kind regards, The Patient Experience Team
Excellent patient involvement and engagement at all levels.
Hello! Thank you so much for this! What brilliant feedback! We are so happy you feel this way, and your experiences are positive. Kind regards, The Patient Experience Team
Very Positive experience all the time.
Hello, thank you for taking the time to share your experience. We are so glad that you feel your visits are always positive! Should you ever want to ensure a staff member or team are aware of this, please do contact our PALS team at bwc.pals@nhs.net - who will assist you with sharing compliments to those involved. Kind regards, The Patient Experience Team
Very good and caring.
Hello! Thank you so much for taking the time to record your positive feedback. It means a great deal to the hospital, and we are glad that your experience was good. Kind regards, The Patient Experience Team
A Clinical Psychologist ordered and enforced that my child live with someone other than me and that I could not see her unaccompanied, in absence of any s/g referrals or orders from anyone qualified to make them. This happened ‘coincidentally’ immediately following me raising concerns about her ordering my daughter to visit and attend the hospital unaccompanied, in the absence of any discussion with or consent from me. I have always been the only person with PR. CP lied about her actions to the HCPC who disclosed that she’d actually documented some of them in her own notes, whilst she and those ‘investigating’ all denied any evidence of this - her Mx withheld information requested by HCPC for so long she was told she could face her own FTP investigation if she continued to ignore their contact. CP also ordered my daughter’s school to remove all of my contact details and replace them with someone she knew not to hold PR, with my knowledge or consent. BCH did the same thing and have been forced as a result of a CQC investigation to admit breaching my PR status or revising the policy that allowed this to happen as promised by the CEO in 2018, which hadn’t been done, despite all being aware of the risks it posed. My MP has written to CS and confirmed there have never been any processes against me. The CP and all of those ‘investigating’ have been persistently dishonest and failed to comply with DoC or conduct an open and transparent investigation or speak with any of those involved in a bid to cover up what has been done. The ICO are also involved snd have upheld my complaints because BWC have failed to comply with SARs and FOIs. The CP is still practising. I have not seen my only child for nearly 5 years as a result of her ordering and enforcing a change of residence and that I wasn’t allowed to see her unsupervised - all orders which she was wholly unqualified to make in the absence of any mandatory processes. I am now proceeding with legal action. This needs independent investigation and action as a matter of urgency. The CEO is aware and has refused to allow me to even raise some complaints formally, and the FR letter was withheld for almost a year after requesting it, thus deliberately preventing me from escalating to the PHSO by making sure I was timed out. The Trust have refused to engage at every turn and have failed to tell my daughter the truth that the CP acted outside the Scope of her Practice (as the HCPC found), because doing so would mean being confronted with having to admit to the CP’s actions and misconduct. The Trust are far more concerned with protecting their reputation than the well-being of my child whom they had a Duty of Care to by continuing to force her to believe that I am not ‘allowed’ to be with her. Urgent action and intervention needed.
We attended the Orthotics department last week. The Orthotic member of staff we saw at BCH was wonderful. She answered all my questions, and observed my son who is 2 with cerebral palsy use his Kframe provided by Physio and gave positive feedback.
Hello! It is lovely to note that you have rated your experience at BCH as five star. We are so glad to read that it was so positive, and that all your questions were answered. If you ever have a compliment to share again, please do contact our PALS team at bwc.pals@nhs.net - who can ensure that the staff member is made aware. Compliments are such a motivational boost, and mean a great deal to receive. Thank you again. Kind regards, The Patient Experience Team.
Very good, except the Covid restrictions need to stop immediately as they are causing immense suffering. No toys for children, no visitors to assist carers, PCR tests or if you refuse threatened with being put on covid positive ward, masks. Care is good for NHS.
Hello, thank you for taking the time to record your feedback. We are glad to read that your care was good. We can appreciate your point regarding Covid restrictions, it has been a tough time for everyone involved. However, the restrictions are in place to keep the hospital as safe as it can be. It is good that, at present, the hospital are rolling out \'family time\' to support both parents in the hospital. We hope as much as anyone else that this continues. In regard to toys, play is still encouraged on the wards, even throughout the lockdown period, as long as the patient remained in their cubicle/bed space. If ever needed again, please do ask staff for any toys available. These just need to be cleaned before and after individual patient use. Play is always important at Birmingham Children\'s Hospital. Thank you again for recording your feedback. Kind regards, The Patient Experience Team
Excellent for first and second doses, both vaccinators gave me clear advice about the vaccine, and the whole thing was very easy
Thank you for taking the time to share your feedback about our Vaccine Hub. We're so glad to hear you were given clear guidance, and that the process was easy. Thank you again, the Patient Experience team.
Very bad experience as my 4 year old nephew has been waiting over 2 years to be seen for an out patient appointment for his ears.
Thank you for taking the time to share your feedback about Birmingham Children's Hospital, though we are sorry to hear your nephew has not been seen in such a long time. We could encourage you and your family to contact our PALS team so that they can look into this and ensure your nephew is seen if he needs to be, you can email them at bwc.pals@nhs.net Thank you again, the Patient Experience Team.
Much involved medical team in this hospital / emergency. nobility in aid. great respect
Thank you for taking the time out to review our trust. We are very happy to read that you had a positive experience and that the medical team were fully involved.
Best wishes, The Patient Experience team
very good team
Thank you for taking the time to leave your lovely feedback. It is appreciate and we glad you thought the team were good.
Best wishes, The Patient Experience team
Very nice and very good team. They have done everything to help.
Thank you very much for taking the time to leave such a lovely review. We are glad you had a positive experience.
Best wishes, The Patient Experience Team
My daughter has had two complex ENT operations both during lockdown in May and then November this year. The care has been consistently excellent. Her nursing care was very good, they communicated really well with both of us and were caring and thoughtful. Her surgeon has gone above and beyond and if he had not been for him she would have very likely had been severe complications. We are very lucky to have had such expert care. He also takes time to communicate really carefully with us as parents but also with my daughter, and has really helped her to trust doctors again after difficult experiences locally. We have travelled from Cambridge for treatment here and we would travel twice as far if needed for treatment of this quality. All the staff cannot be praised enough for continuing such high quality care in the difficult circumstances currently
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is fantastic to hear that your family experienced an outstanding level of care from our staff throughout the year, and we are also delighted to hear of the positive impact that this has had on your daughter. Please rest assured that we will share your kind words with the ENT team, to ensure that their hard work and dedication is recognised. Best Wishes, Patient Experience Team.
Some really good departments the General Paediatrics are pretty poor from what we have experienced. Patents seem a very low priority.
Thank you for taking the time to provide us with your feedback. We are sorry to learn that your experience of General Paediatrics has been less than satisfactory. This is clearly not the very high standard that the Trust strives to achieve, and we would welcome the opportunity to discuss this further with you. Please do contact our Patient Advice and Liaison Service (PALS) either via email on bwc.pals@nhs.net or by telephone on 0121 333 8403 if this is something you wish to pursue.
Best wishes, the Patient Experience Team.
Online survey questionnaire: What has worked well for you during lockdown?
Answer: Liver transplant at Birmingham Children’s hospital. Health care at home.
Thank you for taking the time to complete the online survey and for your feedback regarding the Liver Transplant Team; we will ensure that the team are made aware of your positive experience and we are sure that they will be delighted to learn that their patients and families feel they are receiving the very high level of care they strive to provide, despite the difficult and unprecedented circumstances.
We wish you and your family all the best for the future.
Kind regards, the Patient Experience Team.
Online survey questionnaire: What has worked well for you during lockdown?
Answer: Birmingham Children’s Hospital.
Thank you for your positive feedback regarding your experience with Birmingham Children's Hospital during lockdown. Please do get in touch via bwc.patientexperience@nhs.net if you have anything further you wish to add. We wish you and your family all the best for your future treatment at Birmingham Children's Hospital.
Kind regards, the Patient Experience Team
Referred to Forward Thinking Birmingham as they could not help with mental health issues but helped only with Cystic Fibrosis issue. Support for Cystic Fibrosis is very good. One of the psychiatrist at BCH knew about Forward Thinking Birmingham and did the referral.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital regarding the Cystic Fibrosis Team. It is great that the Cystic Fibrosis team provided excellent support. We are pleased to hear that on of the psychiatrists helped and supported with the referral to Forward Thinking Birmingham. We will share your kind words with the relevant teams. Best Wishes, Patient Experience.
Staff professional and polite. There was a long waiting time for an appointment (6 months). Long waiting time during appointment to see everyone (9.40 now 12.30). Not enough thing to do for child in eye department, but main reception okay.
Parking difficult and expensive.
Thank you for taking the time to share your invaluable feedback of your experience at Birmingham Children's Hospital. It is great to hear that the staff have been polite and professional during your visit. It is disappointing to hear however, that you found the appointment waiting times to be long and that you found the car parking to be expensive. It is also disappointing to hear that you felt that there was a lack of play activities available in the play area. We will share your feedback with senior management so they can look at any improvements that can be made. If you would like to share more specific details with us please contact the Patient Advise & Liaison Service (PALS team) on 0121 333 8403, or alternatively via email on bwc.pals@nhs.net. Best Wishes, Patient Experience Team.
Todays appointment delayed which is frustrating as mother has an ongoing commitment and her lad has to be back in school.
We attend 3 monthly consultations - the staff are brilliant 'when you get there'.
Transport provision complicated.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is good to hear that our staff have been brilliant with your family during your visit. It is disappointing to hear however, that the appointment waiting times were long and the transport provisions did not meet your expectations. We will share your feedback with senior management so they can look at any improvements that can be made. If you would like to share more specific details with us please contact the Patient Advise & Liaison Service (PALS team) on 0121 333 8403, or alternatively via email on bwc.pals@nhs.net. Best Wishes, Patient Experience Team.
Ward situation - pay attention (family interaction). In a local hospital for 2 weeks then transferred - attend regularly now every 2 to 4 weeks and making good progress.
Consulting staff - Listen carefully and take our opinion into consideration.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is great to hear that you are happy with the care that is being provided as staff are considerate and the consulting staff listen attentively to you during consultations. We will share your kind words with the team, to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team
Our appointment was for 9.30 (its now 12.30). All 3 children have the same congenital autoimmune disease (very rare) so I travel on 2 buses with them to see the consultant every 3 months. I am happy with the treatment and facilities. There are plenty of play activities in reception.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that your family have experienced an excellent level of care and that you are happy with the treatment and facilities provided. We will share your lovely feedback with the team, to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team
I have been here many times with my son and never had any problems. My son has been an inpatient and outpatient and had several operations - never had a problem with the care or treatment received.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is lovely to hear that your family have always experienced an outstanding level of care from our staff, during all your visits to the hospital. We will share your kind words with the team, to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team
Very good experience, caring, supportive from 2 years ago. Staff are helpful, understanding and polite. The treatment is A1 after being referred by our GP.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is fantastic to hear that your family have always experienced a good level of care from our staff, during all your visits to the hospital for the past 2 years. We will share your kind words with the team to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team
Service could be improved - waiting and appointments. Parking is very expensive, staff are helpful and overall we are happy with the service
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that the staff were helpful and supportive when you visited. However, it is disappointing to hear that the waiting times for appointments did not meet your expectations. We are sorry to hear that you felt that the car parking was very expensive. We will share your feedback with senior management so they can look at any necessary improvements that need to be made. If you would like to share more specific details with us please contact the Patient Advise & Liaison Service (PALS team) on 0121 333 8403, or alternatively via email on bwc.pals@nhs.net. Best Wishes, Patient Experience Team.
Everything here is good. My daughter has had a heart condition from birth, she was born here. There are variable lengths of time between appointments. Travel here is easy by bus. The hospital is 'the best in Birmingham'.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is marvellous to hear that your family have always experienced an excellent level of care from our staff. We hold our trust values in the heart of the care we provide to our patients and families. So therefore we are honoured to know that you think we are the hospital that is 'the best in Birmingham' because it is our goal to be the best hospital to receive care. We will share your kind words with the team to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team
Have to travel from another area every 6 months for an appointment after being referred by our local Hospital approx 1 year ago. The communication here is so much better. There are good child interest/interaction waiting activities. The treatment is good and staff very professional. The hospital is clean and tidy, reception is good and the parking is reasonable.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is tremendous to hear that your family have experienced great treatment from our staff during the past year. It is wonderful to hear that the staff provide you with excellent communication and that you find the interactive activities provided for children useful. We are also pleased to hear that you are happy with the standard of cleanliness in the hospital. We will share your kind words with all teams to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team
From birth - very good, doing the job. Have to come every 6 months for an appointment.
Good provisions for children, for example, the playgroup.
Brilliant, helpful staff.
Transport easy - driving.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that your family have always experienced a very good level of care from our staff, during each visit to the hospital. We are delighted to hear that you are pleased with our play facilities and we will share your kind words with the team to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team.
My son was referred from another city 5 years ago to Birmingham by a consultant for a different condition (skin). But at Birmingham, Crohn's was diagnosed but our GP said there was nothing wrong, so it was a case of near death for our autistic boy.
Now the treatment and consultant at Birmingham are fantastic (life saver).
I don't mind waiting to see him as he is very busy (double booked).
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is excellent to hear that your son has received fantastic treatment from our staff. We will share your lovely feedback with the team to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team.
I've been bringing my daughter since she was 1 week old. The care has always been good and the staff are fantastic. Waiting can be a nightmare - sometimes over 4 hours - this is fine but they could keep us better informed.
Could do with more hand gel to clean hands, especially with the current viruses floating around.
The hospital has always been good if I've needed to change my appointment times.
I've used lots of the different hospital services - all very good.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is lovely to hear that your family have always experienced fantastic care from our staff. We are happy to hear that you have found our appointment booking service to be accommodating to your requests. It is disappointing to hear however, that the appointment waiting times and the supply of hand gel in some areas of the environment did not meet your expectations. We will share your invaluable feedback with senior management so they can look at any necessary improvements that can be made regarding waiting times and we will highlight the importance of replenishing the supply of hand gel in the waiting area. If you would like to share more specific details with us please contact the Patient Advise & Liaison Service (PALS team) on 0121 333 8403, or alternatively via email on. Best Wishes, Patient Experience Team.
Excellent care and treatment - dealing with 4 different departments today, already been to 2 and the staff have been lovely so far. No issues with getting the appointments as promised - the staff communicated really well between departments to make all the appointments happen on the same day.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that you have received excellent care and that staff have communicated really well with you. We will share your kind words with all teams to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team
Been here many times with my son - always a high level of care and my sons treatment is always explained really well. Doctors, nurses and reception staff here really do care.
Thank you for taking the time to share your feedback of your experience at Birmingham Children’s Hospital. It is delightful to hear that your family have always experienced a high level of care from our staff during your visits to the hospital. We will share your kind comments with all teams to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team
Used to come a lot when my daughter was little, I cannot fault the service - good level of care and treatment. The mobile phone charging unit is really useful. The toilets are dated, the hand dryers didn't work and there's no hook on the back of the door to hang a jacket.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is amazing to hear that your family have always experienced excellent care from our staff. We are glad to hear that you found the mobile phone charging unit beneficial. It is disappointing to hear however, that the toilet facilities and some areas of the environment did not meet your expectations. We will share your feedback with senior management so they can look at any improvements that can be made. If you would like to share more specific details with us please contact the Patient Advise & Liaison Service (PALS team) who will be happy to help on 0121 333 8403, or alternatively via email on bwc.pals@nhs.net. Best Wishes, Patient Experience Team.
Absolutely brilliant - been great with my son. We have 4/5 appointments today and they've been arranged all in one place instead of me going to different departments - even his Oncology doctor is coming over instead of us going to them, making things much easier and the process much smoother - excellent.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is lovely to hear that your family have always experienced a brilliant level of care from our trust. We are pleased that the staff from multiple teams have been accommodating with appointments during your visits to the hospital. We will share your kind words with the team to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team
I bring my little one for x-rays - everything has been really good so far. I have been before and everything is always perfect/very good. The level of care is very good and treatment is always explained well.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that your family have always experienced excellent care from our staff. We are pleased that staff thoroughly explain the plan of care of treatment each time to ensure you understand your sons care pathway. We will share your kind words with the team to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team
Been quite a few times with my 2 grandchildren. One has kidney problems, leaking fluid - Hospital was brilliant, no problems at all apart from waiting 7 hours to be admitted on the first occasion I attended.
My other grandchild has been 3 times with hearing problems - again great service and care from all staff. They have a good system, I come in, take a ticket and wait to be called which is no problem as we expect to wait for a while.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is delightful to hear that your family have always experienced a brilliant level of care from our trust. It is disappointing to hear however, that on the first occasion you attended the hospital the appointment waiting times were long and did not meet your expectations. We will share your feedback with senior management so they can look at any improvements that can be made. If you would like to share more specific details with us please contact the Patient Advise & Liaison Service (PALS team) on 0121 333 8403, or alternatively via email on bwc.pals@nhs.net. Best Wishes, Patient Experience Team.
First appointment for my daughter today - everything good so far.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is great to hear that your family have experienced a good level of care from our staff, during your visit to our hospital. We will share your kind words with the team to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team
Really good service - I've been a few times before - I have two children under their care and never had any issues - although parking could be better.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that your family have always experienced an excellent level of care during all your visits to the hospital. We are sorry to hear though, that the car parking facilities did not meet your expectations. We will share your feedback with senior management so they can look at any improvements that can be made. If you would like to share more specific details with us please contact the Patient Advise & Liaison Service (PALS team) on 0121 333 8403, or alternatively via email on bwc.pals@nhs.net. Best Wishes, Patient Experience Team.
Really pleased with everything at the hospital - had the same doctor since my son was young so received consistent care.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is lovely to hear that your family have always experienced an exceptional level of care from our staff, during all your visits to the hospital. We will share your kind words with the team, to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team
I have gone from dissatisfied with BCH to very satisfied, now my son is getting the required help which should have happened much earlier. Respiratory dept is fantastic. My son’s quality of life has improved. Physio therapy team is brilliant doing a great job.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that the Respiratory Department have been providing fantastic care to your son and that his quality of life has improved. It is great to hear that the Physiotherapy team are also providing excellent care to your son. We are pleased that the you are now very satisfied with our hospital. We will share your comments with the relevant teams to ensure they receive praise and recognition. Best Wishes, Patient Experience.
Son has been coming since eight weeks old to see lung function doctor. Had same doctor for years who didn’t believe there was an issue. Felt bulled down to. The issue got picked up by a different doctor when son was three years old. Should have picked up much earlier if other doctor had listened, run tests & not been so dismissive.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. We are saddened to hear that you were not happy with the level of care for your son to begin with when he was first seen by lunch function and respiratory by a particular consultant as you felt that you were not listened to. However, we are pleased to hear that another consultant has now identified the issue and that the level of care has improved. We would like to encourage you to contact the Patient Advice and Liaison Service (PALS) to further discuss any concerns you have as the team would be happy to help and try and resolve an issues you have with your sons care. You can contact PALS via telephone on 0121 333 8403 or alternatively via email on bwc.pals@nhs.net
Best Wishes, Patient Experience Team.
Great hospital, friendly staff. Parking not the best and can be quite pricey depending how long your stay is. Could be more activities for kids during waiting to be seen as this can be quite long for the kids and get very impatient.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that the staff have been friendly and that you are happy with the level of care from the hospital. It is disappointing to hear that you felt there was not enough activities for children to keep the occupied when waiting to be seen in Main Outpatients. In regard to Parking, our trust liaise with the NCP parking company to ensure that prices are reviewed frequently. Your feedback is invaluable to us and we will share your suggestions with the Main Outpatients Manager. Best Wishes, Patient Experience Team.
We always receive amazing care from the children’s dental service here in Birmingham Children’s Hospital, we travel 1hr 30 mins for the specialist care.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is fantastic to hear that you always receive amazing care from our specialist Dental service. We will share your kind words with the Dental Team to ensure they receive praise and recognition for the level of care they provide. Best Wishes, Patient Experience Team.
My child was born with a cleft lip and palate in 2003. We are a family from Stoke on Trent. I cannot fault the help, operations this hospital has provided my child.
Thank you taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is great to hear that cannot fault the care that your son has received from Cleft lip and Palate Team. We will share your kind words with the team. Best Wishes, Patient Experience Team.
Good experience. Long waiting times. Need more places to get a snack. Just having vending machines is not enough.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. We are pleased that you have had a good experience during your visit to the hospital. It is disappointing to hear that you have experienced long waiting times. Please be assured that your feedback is invaluable and we will share your suggestions for improvements with the manager of Main Outpatients. Best Wishes, Patient Experience Team.
Sent by doctor with scan. Overweight, easy process no problems. Pharmacy very expansive.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is great to hear that you experienced no issues and that your visit was a quick process. Please be assured that your feedback is invaluable and we will share with the trust that you felt the pharmacy was very expensive. Best Wishes, Patient Experience Team.
Very good. Really looked after well. Good care nice staff. Toilets could be better. They smell and are not clean.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. We are pleased to hear that you and your family have received very good care as you were looked after well and the staff were friendly. It is very disappointing that the toilets were not clean. Please be assured your feedback is invaluable and we will share your comments with the manager of the Outpatients Department and also with the Domestics Team. Best Wishes, Patient Experience Team.
Children’s hospital very good – no problems. Parking no problem at B4 car park.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that you and your family received very good care from our hospital and that you did not experience any issues with car parking. Best Wishes, Patient Experience Team.
Efficient staff, On time appointments.
Procedures brilliant (same clinician since birth) consultant good.
Lots of play facilities.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is fantastic to hear that all appointments have been on time and that your family have received brilliant care. It is great that there are lots of play facilities available as we recognise the importance of keeping our patients mentally stimulated and occupied whilst waiting for their appointments. We will share your lovely feedback with the Main Outpatients Department. Best Wishes, Patient Experience Team.
Happy with service. Appointments regular and waiting time acceptable over the 13 years of consultations and procedures for child condition.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that you and your family have been happy with the service and level of care that has been provided over the 13 years that you have been visiting our trust. Best Wishes, Patient Experience Team.
Nurses good.
Consultants good.
Over last four years.
Advice good on diet.
Medication has improved her condition.
Procedures have helped to find the answers.
Friendly reception and waiting.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. We are pleased to hear that your family has received good care over the last four years and that the staff have been supportive and friendly. It is great to hear that the advice, medication and procedures provided have helped. Best Wishes, Patient Experience Team.
Brilliant care
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that your family has received brilliant care. Best Wishes, Patient Experience.
My son has been under Birmingham Childrens Hospital since 2014 when he was diagnosed with T cell lymphoma aged 2. Very traumatic diagnosis. Team in oncology were brilliant helped get him better (almost 2 years of treatment now). Very patient with him, always here if we had any worries/concerns. Caring People. Also been under physiotherapy, eye department, respiratory all again brilliant.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is lovely to hear that the staff in Oncology have shown compassion and understanding during a difficult time for your family as they have been supportive and have been able to answer any worries or concerns you have had. It is also good to hear that Physiotherapy, Eye Department and Respiratory have provided your son with brilliant care. We will share you kind words with the relevant teams to ensure they receive praise and recognition. Best Wishes, Patient Experience Team.
Friendly place. Activities for waiting with child good. Appointments acceptable. Consultants advice and treatment good. Mum being reassured about child's condition but would like to see things moving. Child has been coming for 1.5 years.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. We are pleased that you are happy with the facilities and care provided from the trust. We will share your kind words with the manager of the Outpatients Team.
Whenever I visit this hospital it’s too busy. They should have faster lifts and cheaper parking provision.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. Unfortunately our hospital will always be busy with many patients and families visiting to receive care and treatment. Please be assured your feedback is invaluable and we will share your suggestions for improvements regarding the lifts and parking fare. Best Wishes, Patient Experience.
Very friendly and helpful staff. Lots of play things and activities for children to keep busy. Great facilities especially charging ports for phones. We were late due to traffic because of accident and they kindly still saw us. They give lots of appointment reminders. Parking difficult.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that the staff have been friendly and helpful and that you are happy with the facilities provided. We will share your nice feedback with the Main Outpatients manager. Best Wishes, Patient Experience Team.
My daughter suffers with severe asthma and has been admitted into hospital a few times last year and year before, had to stay in intensive care, the hospital staff here were fantastic with communication and their professionalism. We came for regular appointments here and every time we are treated very well.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is lovely to hear that the staff were fantastic and professional with your family during your daughter's admissions to PICU. It is great that there has been excellent communication provided to your family and you have been treated well. We will share your lovely feedback with our trust. Best Wishes, Patient Experience Team.
Admitted to hospital via Accident and Emergency due to my daughter having an epileptic seizure. From start to finish the staff were so helpful and understanding and really made the situation as stress free as possible. We have since been admitted three times with more fits and attended the hospital for various appointments, every time we have come staff have been amazing and made it a really positive experience. They do such a good job and we are so grateful. I would just like to say how grateful we are to Birmingham Children's Hospital, all the staff do an amazing job and we are so fortunate to have the opportunity to receive care from them.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is fantastic to hear that you have had a really positive experience at the hospital as staff have been helpful and understanding and supportive during a traumatic time for you as a parent. It is lovely that the level of care that has been provided and the friendliness and compassion that has been shown by our staff has made your visits to hospital with your daughter a positive one and as stress free as possible. We will share your kind words with the relevant teams. Best Wishes, Patient Experience Team.
I have two children under the children’s hospital and must say I have received a first class service. The staff are amazing and very helpful. They do not judge or make me feel intimidated, like I have in other hospitals. The only criticism I would give is the waiting time, as the time of appointment is mostly never kept.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. We are pleased that your two children have received first class health service from our hospital. It is great to hear that staff have been supportive and shown compassion by being understanding and openly listening to you. It is disappointing to hear that the waiting time of the appointment is not always kept, your feedback is invaluable and we will share your comments with the manager of the Outpatients Team. Best Wishes, Patient Experience Team.
My four years daughter is been treated here for kidney failure since last one year. I don’t have words to praise them. The level of care, support and kindness they have shown to us cannot be matched. Thank you very much.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that your daughter and your family have received outstanding care and that the staff have been caring and kind. We will share your lovely feedback with the trust. Best Wishes, Patient Experience Team.
The hospital staff has been brilliant in all aspects. My daughter was diagnosed with photo-sensitivity and they have provided all the support they can. We visit our consultant once a month.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. We are pleased that the care that has been provided to your daughter and family has been brilliant. It is great to hear that the staff have been very supportive. We will share your kind words with the trust. Best Wishes, Patient Experience Team.
Relatively positive experience today. Otherwise have to wait for at least 30 mins. Clinical team provided all the information we required. We were referred to other service on time. Very happy and satisfied from the service received.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. We are pleased you have had a relatively positive experience and that you are very happy and satisfied with the service received and the information provided from the clinical team. We will share your comments about the length of waiting time to be seen with the manager of Outpatients. Best Wishes, Patient Experience Team.
Fast easy and quick to get to. Staff are lovely, daughter had bloods and the staff was caring explained what it was for and with patience.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital.
It is fantastic to hear that your daughter recieved such excellent care, and that the staff were lovely and caring. Please rest assured that we will share your kind feedback with the Phlebotomy Team.
Best Wishes, Patient Experience Team.
My son had his operation here twice and we have received great help & support. Today our appointment was at 9am but we were seen at 10:30 am it’s a long wait. Doctors gave us extra time nearly 45 mins and explained everything very well. so well compensated for a long wait.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital.
I am sorry to hear that there was a delay in your sons appointment, however, I am pleased to hear that the Doctors compensated for the delay and ensured that you recieved an excellent explanation. It is also fantastic to hear that you recieved great help and support for your sons operations.
We will share your kind words with all teams to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team
Attended lung function, dental and stem cell transplant team for preparatory tests leading to a stem cell transplant. Long wait in the main outpatients – always! Staff care, compassion, communication excellent throughout care. Involve our daughter throughout care, yet consider if she should be involved. Provide a wide range of care, considering all physical, mental and social needs of her and us as a family. Neurologist has given up her time and opened channels of direct communication to us to help coordinate care. Communication with local GP was more difficult than it should be.
My daughter caught an infection herpes she has eczema, doctor diagnosed straight away. I came at 10 am she didn’t get medication till 6pm. Waiting times are a lot. Experiences with nurses – some very helpful and good with my child. One nurse was not helpful.
Takes a while to get an appointment. Ongoing issue that’s not getting resolved.
My granddaughter was admitted to the burn unit. The staff were helpful and attentive. My granddaughter was seen promptly and we continued to attend weekly, following till being discharged. The children’s facilities were good (Toys and colouring etc.). the length of time we had to wait for a blood test was well over an hour and worse is the pharmacy onsite.
Thank you for taking the time to provide us with your feedback. We are pleased to hear that the staff on the Burn Unit were helpful and attentive, this must have been very welcome at what must have been a very distressing time for you all. We will ensure that your lovely comments are brought to the attention of the team, and we are sure that they will be pleased that their efforts have not gone unnoticed! Nevertheless, it is disappointing that your experience was affected by long waits for blood tests and in Pharmacy. Both departments serve the whole hospital, and inevitably will be busy, however, both teams are constantly seeking ways to improve flow through their departments. Once again, thank you taking the time to provide your feedback. We wish you and your granddaughter all the best for her future treatment. Kind regards, Patient Experience Team.
Children’s hospital best staff and clean & tidy. Waiting time too long, especially for disabled children. Very hard for families to manage the long waiting time. They should consider for disabled children waiting time.
Thank you for taking the time to provide us with your feedback. We are sorry to hear that you found the waiting time too long, especially for disabled children. The comfort of our patients and families is paramount to us, and we are constantly seeking ways to improve the experience of those visiting our hospital. We have recently made improvements to the waiting area in the Main Outpatients Department, including providing screens and colouring tables for children to play with. We do appreciate that managing a long waiting time with a disabled child can be challenging, and we do encourage parents to speak to the nurse in charge of the clinic to find alternative arrangements. Should you have any concerns in future, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on bwc.pals@nhs.net or via telephone on 0121 333 8403. Best wishes, Patient Experience Team.
I was at the Children’s hospital today showing my friend moral support. I have to say the toilets are not very hygienic. The standards could be a bit better. We have to keep in mind infection control and other issues .
Thank you so much for taking the time to provide us with your feedback. We are sorry that the toilets were not up to the high standards we would normally expect during your visit - you are absolutely right, it is imperative that hygiene and infection control is maintained throughout the Trust. The toilets are checked on a regular basis, however, should you encounter any further problems, please do not hesitate to inform our colleagues on the Welcome Desk, who will be happy to contact the Facilities team to arrange housekeeping accordingly. Best wishes, Patient Experience Team.
Grandchild being seen in outpatients. Everyone very friendly. Patients flow in department very good. Plenty of things to keep happy for children waiting to be seen. Excellent service.
Thank you for taking the time to provide us with your feedback, we are so pleased to hear that you had such a positive experience and everybody was very friendly. We wish you all the best for the future! Patient Experience Team.
My experience has been fine.
We are pleased to hear that your experience at Birmingham Children's Hospital was satisfactory. If you have any suggestions on how we could improve further, you would be welcome to share them on our dedicated feedback page at www.bwc.nhs.uk
Best wishes, Patient Experience Team.
It's ok, just that hospital is quite small were patients stay.
Thank you for taking the time to provide us with your feedback. We are sorry to hear that you felt that the patient areas were quite small. We will take your comments on board and look at different ways of improving the patient experience for patients and visitors within the building's current footprint. Best wishes, Patient Experience Team.
I was at the Children’s hospital with my sons, was quite quick today. Went to toilets way unhygienic for a hospital.
Thank you for taking the time to provide us with your feedback. We are pleased to learn that you were seen quite quickly that day, but it is disappointing to learn that the toilets were not up to our usual high standards. The toilets are checked on a regular basis, and we are sorry that you did not find them hygienic on this occasion. We hope that your future visits to Birmingham Children's Hospital are more positive, but please do report any problems with the toilets to our colleagues on the Welcome Desk, at the front of the hospital, and they will contact the Facilities team to ensure they are cleaned as soon as possible. Once again, thank you for taking the time to get in touch with your feedback. Best wishes, Patient Experience Team.
My appointment is for 12 pm but now it’s 12:45 pm, which means my son is missing more school time than he should.
Thank you for taking the time to leave your feedback. We are sorry that there appeared to be confusion over the time of your appointment; we do appreciate that taking children out of school is not ideal, however, we hope the appointment went ahead as planned and you went on to have a more positive experience. Best wishes, Patient Experience Team.
Told can’t be seen if more than 15 minutes late, I did not arrive later than 15 minutes and they still said I could not be seen.
Thank you for taking the time to leave your feedback. We are sorry that you could not be seen when you arrived for your appointment. The decision not to see you would have been at the discretion of the doctor seeing you, and is dependent on how busy the clinic is, and the clinical need of the patients, amongst other factors. Nevertheless, this must have been very upsetting for you, particularly as you would have been concerned for your child, and we hope that you did not have long to wait before your next appointment. If you wish to discuss this further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) who will be happy to help resolve your concerns. You can contact our PALS team on 0121 333 8403 or by bwc.pals@nhs.net. Best Wishes, Patient Experience Team.
I have had a good experience of Birmingham Children’s Hospital.
Thank you for taking the time to provide us with your positive feedback. We hope you continue to have positive experiences with our hospital, should you need us again. Best wishes, Patient Experience Team.
We are happy with the service. Thank you.
Thank you for providing us with your positive feedback. We hope that you continue to have a positive experience with our hospital. Best wishes, Patient Experience Team.
Good check in system. Very long wait for consultant appointment following surgery.
Thank you for taking the time to leave your feedback, and please accept our apologies for the delay in responding to you. We are sorry that you had a long wait for an appointment with a consultant following surgery, this is clearly not ideal, however, if you have any similar issues in future, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) who will be happy to help you. You can contact our PALS team on 0121 333 8403 or by bwc.pals@nhs.net. Best Wishes, Patient Experience Team.
They have taken over two years to tell me what’s wrong with my daughter, making me travel to different hospitals to get results. My daughter is always sick. I am not impressed with the service !
Thank you for taking the time to leave your feedback. We are sorry to learn that it has taken over two years to get a diagnosis for your daughter. This must have been a very upsetting time for you all. If you wish to explore this further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) who will be happy to help resolve your concerns. You can contact our PALS team on 0121 333 8403 or by bwc.pals@nhs.net. Best Wishes, Patient Experience Team.
I have never had a problem while attending appointments for my child. I found all services brilliant.
Thank you for taking the time to provide us with your lovely feedback, we are so pleased to hear that you have found all of our services "brilliant". We hope that you continue to have positive experiences at our hospital. Best wishes, Patient Experience Team.
The three occasions I’ve been with my granddaughter, I have always been very impressed, pleased and appreciative of the time taken.
Thank you for taking the time to provide us with your lovely feedback, and please accept our apologies for the delay in response. We are so pleased to hear of your positive experiences. If there is a team, or a particular member of staff that has impressed you, you do have the opportunity to nominate them for a "Star of the Month" award. To do so, go to bwc.nhs.uk/star-of-the-month/ and fill out the form.
Thank you again for providing us with your feedback. Best wishes, Patient Experience.
Too much time waiting to see people and have things done. Especially blood test been waiting for 35 mins already and still got four people before myself.
Please accept our apologies for the delay in responding, and thank you for taking the time to provide us with your feedback. We are sorry that you had a protracted wait for blood tests in January, we can appreciate this must have been very frustrating. The Phlebotomy team, along with the wider Trust, are always looking at ways to improve the patient experience, and your feedback will help the team improve the service in future. Best wishes, Patient Experience Team.
At most of dermatologist appointments we have to wait a long time and even when seen, It seems we are rushed due to number of people to be seen.
The eye clinic is always very busy and takes over two hours. Even the initial time to be seen is a long wait.
The staff are very kind and helpful, hence the 5 star rating.
Thank you for taking the time to share your feedback of your experience of our Main Outpatients Department at Birmingham Children's Hospital. It is disappointing to hear that you feel that the Outpatients Clinics are rushed and that you have a long waiting time to be seen. We will share your comments with senior management of our Main Outpatients Department so they can reflect on this feedback and see if any improvements can be made. We are pleased to hear that our staff have been compassionate and helpful during your visits. Best Wishes, Patient Experience Team.
My son has been under the care of Birmingham Children’s Hospital since he was born – 17 years ago.
The service has always been excellent - whether as an outpatient, on a ward, or in oncology.
The doctors and nurses are always very caring and nurturing and willing to take on any concerns, worries or queries raised by parents.
All receptionists / call handlers and admin staff I have dealt with have been equally as excellent in all aspects.
Thank you for taking the time to share your feedback of your experience of our Outpatients department, on our Wards and visiting our Oncology clinic at Birmingham Children's Hospital. It is wonderful to hear that your family have received excellent service over the past 17 years of visiting our Hospital. As a trust we hold our trust values in the centre of the care we provide to our patients and families and it is lovely to hear that our staff have been compassionate and caring during each visit. We will share your kind comments with all teams to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team.
First came to this hospital in 2003 found doctors & nurses to be very caring, professional and find the same caring attitude in 2019.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is really fantastic to hear that over the span of 16 years that our staff are still providing an excellent service to your family and that our staff have been caring and compassionate during each visit. We will share your kind comments with our Main Outpatients Team to ensure they receive praise and recognition for their high level care and dedication to our patients and families. Best Wishes, Patient Experience Team.
The ticket system is good and waiting times are short.
Thank you for taking the time to share your feedback of your experience at our Main Outpatients Department at Birmingham Children's Hospital. It is great to hear that the ticket system is working efficiently and that the waiting times remain short for you. We will share your kind words with the Main Outpatients Team. Best Wishes, Patient Experience Team.
At this trust, all the staffs that attended to my son were excellent, empathetic and professional. Excellent communication was demonstrated regarding the procedure.
Thank you for taking the time to share your feedback of your experience at our Main Outpatients Department at Birmingham Children's Hospital. It is brilliant to hear that you have received excellent care and that all staff have been compassionate and considerate. As a trust we recognise how important communication is and it is great to hear that you have received good communication regarding your son's procedure. We will share your lovely words with our Main Outpatients Team. Best Wishes, Patient Experience Team.
BCH has been truly amazing and efficient regarding the treatment of our son's spinal tumour. Very understanding, patient, supportive and caring staff.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. We are pleased that you our staff have been understanding, compassionate and supportive during a difficult time for your family. It is absolutely fantastic to hear that you have received excellent service from our Hospital. We will share your heartfelt comments with our Oncology Clinic Team so they can be recognised and praised for their dedication to our patients and families. Best Wishes, Patient Experience Team.
Very pleased with the way they deal with their patients. Only thing that they didn't keep to was the follow up appointment after my son was admitted to hospital. He should have been seen three weeks later but the appointment was two months after. The facilities are very good.
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is lovely to hear that you are pleased with the service provided by our Hospital and that you are happy with the facilities available. It is disappointing to hear that your son's follow up appointment was delayed by two months. If you have any further concerns with your son's care and treatment please do not hesitate to contact our Patient Advice and Liaison Service (PALS) who will be happy to help resolve any issues you have currently or in the future, You contact our PALS team on 0121 333 8403 or alternatively on bwc.patientexperience@nhs.net. We will share your comments with the Main Outpatients Team. Best Wishes, Patient Experience Team.
Excellent service and great care.
Thank you for taking the time to share your feedback of your experience at our Main Outpatients Department at Birmingham Children's Hospital. It is great to hear that you have received an excellent service and great care. We will share your nice feedback with the Main Outpatients Team . Best Wishes, Patient Experience Team.
Good service and respectful staff. Plenty of help and support available. Excellent doctors and nurses.
Thank you for taking the time to share your feedback of your experience at our Main Outpatients Department at Birmingham Children's Hospital. It is lovely to hear that you have received good service and that all staff have been respectful and supportive to your family. We will share your kind words with our Main Outpatients Team so they can be praised and recognised for their dedication to our patients and families. Best Wishes, Patient Experience Team.
Everything good apart from parking. Exceptional staff, convenient location and great facilities.
Thank you for taking the time to share your feedback of your experience at Main Outpatients Department at Birmingham Children's Hospital. It is wonderful to hear that you have received excellent care from our staff and that you are happy with our facilities and our location. It is a shame to hear that you are not happy with our car parking facilities. We will share your feedback with our Main Outpatients Team and with our trust as a whole. If you have any further concerns with car parking please do not hesitate to contact our Patient Advice and Liaison Service (PALS) who will be happy to help resolve your concerns. You can contact our PALS team on 0121 333 8403 or by bwc.pals@nhs.net. Best Wishes, Patient Experience Team.
Outpatients department is very clean, with nice seating and other facilities. Everything is very well signposted and reception staff are excellent.
Thank you for taking the time to share your feedback of your experience at our Main Outpatients Department at Birmingham Children's Hospital. It is great to hear that you are very happy with the layout and that you are happy with the cleanliness of the environment of the waiting room. It is lovely to hear that you have received excellent service from our Main Outpatients reception team. We will share your kind words with our Main Outpatients Team and Domestics Team to ensure they receive praise and recognition. Best Wishes, Patient Experience Team.
I've been coming to this hospital for my kids for the last five years. The level of service provision and quality has improved a lot in last five years. Their customer service & reception team are very good. They inform you about everything and are ready to help.
Thank you for taking the time to share your feedback of your experience at our Main Outpatients Department in Birmingham Children's Hospital. It really is terrific to hear that over the past 5 years, the service provision and quality of care has improved. We are pleased that you have received excellent customer service from our Main Outpatients reception team and that our staff have been informative and supportive during your visits. We will share your lovely feedback with the Main Outpatients Team to ensure praise for our staff's dedication to patients and families and recognition to management for making necessary improvements to improve the quality of our Main Outpatients Service. Best Wishes, Patient Experience Team.
I have attended the Children’s hospital A&E recently on two separate occasion with my two small children. On both occasions we had to get to A&E quickly as were sent there by GP. Because of this I didn’t have any drinks, food or cash with me. The average waiting time was five hours so we ended up spending many hours without any food or drink. In the end another patient who saw how much we were struggling gave my children some crisps as they were so hungry and starting to have tantrums on top of my 3-year-old having high temperature as well. Once we finally got in, we were offered food and drinks after I asked for it, which was really great, however we really needed it sooner. The waiting area has good facilities for children but it is very small and often people end up standing around as there are not enough seats. If you have to attend with children who have any special needs it will be very difficult due to the noise levels and lack of space and a quiet area. I do think that they should also provide fresh drinking water and some snacks for free as people don’t always have money with them due to emergency.
Thank you for your feedback in regard to your experience of your visit to the Emergency Department on two separate occasions at Birmingham Children's Hospital. Unfortunately, if emergencies come in to our Trauma team, this will have an impact on the waiting time to be seen. Each patient's waiting time is triaged based on clinical priority.
Out of hours and during the day, families can currently purchase food and drink from the two vending machines in the Emergency waiting area. In addition, families can also purchase food from the Costa and the WHSmith's store at the front of the hospital and also our canteen/café. We appreciate your suggestions to improve on the supply of water and food for families and will certainly take your comments on board and look into how we can improve our Emergency Department waiting area. One suggestion that has been made is to provide a jug of water for families on the Emergency department reception desk, which we will look into.
We are pleased with the service of the hospital. Staff are very helpful and caring. we would definitely recommend.
Thank you for your feedback in regard to your experience during your visit to Birmingham Children's Hospital. It is great to hear that you are pleased with the service our hospital provides and that staff were compassionate and helpful. We are really happy that you will recommend our service as a trust to others. As a trust, we strive to provide high quality care and treatment and we are glad we have met this for your family.
Only waited 5 minutes so far. Waiting room crowded - too much furniture - no space.
Clean waiting room and helpful staff.
Thank you for your feedback in regard to your experience during your visit to Birmingham Children's Hospital. As you have not specified which waiting area this is in regard to, we are unable to comment. However, we will take your comment on board and be mindful of the layout of each waiting area ensuring it remains spacious. We are pleased to hear that you environment was clean and the staff were helpful.
Excellent doctor saw me at a GP practice and got me this appointment. I am been waiting now for an hour. I can't see any water and am unsure as to the nature of delay. Am sure the doctor will be brilliant but not seen anyone yet.
Thank you for your feedback in regard to your experience during your visit to Birmingham Children's Hospital. We are sorry to hear that you were unable to locate water for a drink, we do have vending machines which provide drinks and WHSmiths shop at the front of the hospital, a Costa at the front of the hospital and a Café/restaurant for patients and families, where water could be purchased. However, we will take on board your comment and look into how else we could signpost this and ensure all waiting areas have water accessible for patients and families.
I have been seen quickly.
Staff helpful.
Clean waiting area and comfortable seating.
Nothing to improve.
Thank you for your feedback in regard to your experience at Birmingham Children's Hospital. We are pleased that the environment of the waiting area you were in was of high standard, and that you were seen within a quick timeframe. We are extremely happy to hear that you had a great experience during your visit.
Waiting 40 minutes so far. Have been told that an emergency has come in but communication could be improved.
Clean area - brought food and activities to amuse son.
Toilets clean and tidy.
Staff helpful.
Thank you for your feedback in regard to your experience at Birmingham Children's Hospital. We are really pleased that the environment of the waiting area was of a high standard and that the staff were helpful. Our staff have to prioritise emergencies and unfortunately that will impact on the length of waiting time to be seen. However, we will certainly take your comments on board and encourage clear communication to be provided to patients and their families that are waiting to be seen.
5 minutes wait so far.
Bright and colourful waiting room.
Staff helpful
Toilets clean
A Tv for the kids would be good to entertain them whilst waiting.
Thank you for your feedback in regard to one of our Waiting room's in Birmingham Children's Hospital. We are pleased to hear that the staff were helpful and that the environment of the waiting room and the toilets were of a high standard. We appreciate your comments for improvement, in our main waiting areas; Emergency Department, Main Outpatients Department and Waterfall House we provide televisions for our patients and families, however we will certainly consider if any other waiting areas could benefit from having televisions available.
10 minutes wait so far.
Clean waiting room
Clean toilet but hand dryer not working and no alternative given.
My daughter is in wheelchair and the access is good.
Staff helpful.
Thank you for your feedback in regard to your experience at Birmingham Children's Hospital. We are really pleased to hear the waiting area and toilets were of a high standard and that it is wheelchair accessible. We appreciate your comments for improvement as it enables our trust to provide a high quality service. We are sorry that the hand dryer was out of order at the time of your visit. We will certainly highlight your suggestion to our Domestics team to provide paper towels as an alternative and to ensure signage is available when our hand-dryers are out of order.
Seating in waiting area is good and more space than other hospitals
10 minutes wait so far.
Staff friendly.
Thank you for your feedback in regard to one of our Waiting room's in Birmingham Children's Hospital. We are really pleased to hear that the environment is of a high standard and that the staff are being friendly and welcoming, as a trust we strive to provide high quality care.
Waiting 30 minutes so far to be seen.
Staff helpful.
Waiting area ok but machines need money and I have only brought my card.
Toilets clean but hand dryer out of action and no alternative way of drying hands provided.
Seating reasonably ok. Design of waiting room is claustrophobic as large pillar obscuring view and can't see staff .
Thank you for your feedback in regard to one of the Waiting area's in Birmingham Children's Hospital. We are pleased that the staff have been helpful. We appreciate your comments for improvement. In regard to providing vending machines that take card payments, the trust is currently looking at work with replacing vending machines in the Main Outpatients Department to ensure variety/quality is provided for our patients and families. We will certainly take these comments on board and suggest to the leads of this project to consider Vending machines that take flexible payment. We are sorry that the hand dryer was out of order during the time of your visit, we will highlight this with our Domestics team to ensure suitable signage is provided.
Have had to wait 20 minutes so far. Staff are helpful.
Waiting area comfortable.
Waiting room and toilets clean.
Happy with waiting area overall
Thank you for your feedback in regard to one of our Waiting Area's in Birmingham Children's Hospital. We are pleased that staff have been helpful and that the environment is of a high standard. As a trust we strive to provide high quality care and treatment for our patients and their families.
Staff very good.
Waiting room not very clean as floor grubby.
Could be more clean not ideal for sick children.
Toilets dirty.
Thank you for your feedback in regard to your experience during your visit to Birmingham Children's Hospital. We are pleased to hear that the staff were very good. We are sorry to hear that you felt the environment of the waiting area was of a poor standard and that the toilets were not clean, this does not meet our trust standards and is not acceptable and we will certainly share this feedback with the Domestics team to ensure every area/department remains to a high standard.
I would recommend this hospital to everyone. I prefer to bring my children here over heartlands which is 5 minutes from my house.
Thank you for taking the time to share your feedback in regard to your overall experience with Birmingham Children's Hospital. It is wonderful to hear that you would recommend our hospital to everyone. As a trust, we strive to provide a high quality service, and it is great that we are meeting those standards for you as a family.
Overall the waiting room is good but for children with autism and sensory problems there is no support. Most of the time you have to wait for an hour. Doctors are good and all the supporting staff are good as well.
Thank you for your feedback in regards to one of our Waiting room's at Birmingham Children's Hospital. We are pleased to hear that the doctor's provided good care and the staff were supportive during your visit. Your suggestions for providing an area for our patients and families who have autism and sensory care, are valued and will be considered, as it enables us as a trust to make improvements in order to provide a high quality service.
Kind Regards, Lucy Hobday, Patient Experience Officer
Son admitted to hospital. Left with students who could not get drip inserted and son dehydrated as a result. Son was also given drugs that he was allergic too.
Son has sickle cell and hospital always presume that any problems he has is to do with this and don't investigate properly.
Have raised concerns with Matron.
Staff need training.
Thank you for taking the time to share your feedback in regard to your overall experience at Birmingham Children's Hospital. It is very sad to hear that you have had a poor experience during your son's admission. We would like to encourage you to contact our Patient Advisory and Liaison Service (PALS) team who would be happy to support you and escalate these concerns to the relevant ward manager, senior nursing team and clinical team to investigate and respond in order to resolve your concerns.
PALS can be contacted on 0121 333 8403 or alternatively you can email to bwc.pals@nhs.net
Waiting room is welcoming and friendly for kids. Waiting room can be overcrowded - too many people.
Clean and nice toys and seating area.
Waiting times can be long - affects school attendance.
Parking is major problem.
Son had appointment for minor surgery and had to fast. When we arrived surgery had been put back and son was very hungry as had to fast all day.
Thank you for taking the time share your feedback in regard to your experience in Main Outpatients department at Birmingham Children's Hospital. It is great to hear that you found the waiting area welcoming and friendly for patient's and their families, and that the overall environment of the waiting area was good. We appreciate your suggestions for improvement as this helps our trust provide a high quality service. I am sorry to hear about your experience, we would be keen for you to contact us to discuss these concerns via our Patient Advisory and Liaison service (PALS) who would be happy to escalate to the relevant clinical team who will investigate and respond directly to you.
PALS can be contacted on 0121 333 8403 or alternatively you can email at bwc.pals@nhs.net
We look forward to hearing from you
Good waiting area. Treated well by helpful staff.
Delays in appointments - clinics running over by 30 minutes. Good communication by staff.
Clean toilets and waiting area. Good design.
Miss the call as can't hear.
Thank you for taking the time to share your feedback with us. We have shared your comments with the manager of the outpatient department, and their response is as follows; 'All our clinicians work hard to adhere to appointment times. On occasions clinic appointments can be delayed, this can be for a variety of reasons.We aim to ensure we fully meet the unique needs of all our patients and families, and as a result some appointments may take longer than the allocated time.' All feedback is valuable to us, and we welcome opportunities to further enhance our services.
Toilets clean.
Can't hear if names are being called particularly when it is busy.
Waiting times can be high 50 minutes. Good waiting room design, books, toys and lots for kids to do. Staff helpful.
Thank you for taking the time to share your feedback with us. We have brought your comments to the attention of the outpatient manager and their response is as follows ; 'All our clinicians work hard to adhere to appointment times. On occasions clinic appointments can be delayed, this can be for a variety of reasons.We aim to ensure we fully meet the unique needs of all our patients and families, and as a result some appointments may take longer than the allocated time.' The department have also shared your comments with their team to highlight how difficult it can be for parents to hear when their child is called. Staff have been encouraged to repeat the names and to call patients through clearly and loudly.
Area ok - good layout as sectioned off so you are seated near the consultation rooms.
Toilets need to be cleaned better and dispensers refilled more regularly
Thank you for taking the time to share your feedback with us in regard to our Main Outpatients waiting area. It is very sad to hear about the standard of the toilets, please be assured we will share this with the Domestics team to ensure the Main Outpatients toilets remain at a high standard. However, it is great to hear that you found the layout of the waiting area good.
Have had to wait 15 minutes but busy so ok.
Cleanliness good - not clinical and geared for kids.
really friendly staff
Struggle to hear when you are called.
Thank you for taking the time to share your feedback in regard to our Main Outpatients department at Birmingham Children's Hospital. We are pleased to hear that you found the environment of the waiting area was of a high standard during your visit. Thank you for your suggestion for improvement in reference to the level of volume when patients are being called through. Our Patient Experience team will share this feedback with the Outpatients management team to review.
Have been waiting for 15 minutes as clinic over running. Normally have to wait a bit but not excessive.
Ok environment.
Thank you for taking the time to share your feedback with us. The manager of outpatients has been made aware of your comments and their feedback is as follows; 'All our clinicians work hard to adhere to appointment times. On occasions clinic appointments can be delayed, this can be for a variety of reasons. We aim to ensure we fully meet the unique needs of all our patients and families, and as a result some appointments may take longer than the allocated time.'
Have been waiting 5 minutes which is unusual as appointments normally on time. Good waiting areas - great hospital. They have someone who makes sure the kids are entertained. Clean and seating comfortable.
Impressed with hospital. Staff amazing - can't fault anything.
Nurses need to shout a bit louder when it is your turn as struggle to hear.
Thank you for taking the time to share your feedback in regard to our Main Outpatients Department at Birmingham Children's Hospital. It is lovely to hear that you had a great experience during your visit. We are pleased that the staff provided amazing care and the overall environment of the waiting area was of a high standard. We appreciate your suggestion for improvement in reference to the level of volume when calling out patients and will share your feedback with the Main Outpatients Nursing team.
They should have proper sound system using speakers for patient calling. This will make things easy for everyone. Nurses don't need to shout out and names and patients can sit in a relaxing mood and can hear their name easily when called. Everything else is in good shape.
Thank you for your feedback in regard to Main Outpatient's Department at Birmingham Children's Hospital. It is great to hear that your overall experience was good.
As a trust, we strive to provide a high quality service so we appreciate your suggestions for improvement. In reference to having speakers to automatically call patients, our Patient Experience team will share with this with the Main Outpatients management team to consider for future improvements to our Outpatient's service.
Preferably have cleaner toilets also a vending machine
Thank you for your feedback in regard to the Main Outpatient's Department at Birmingham Children's Hospital. I am sorry to hear that the toilets were not of a high standard during your visit, please be assured we take this seriously as cleanliness is very important. Our Patient Experience team will feed this back to the Domestics team to ensure the toilets remain a high standard. In regard to the Vending Machine, there is currently a project looking at refurbishing the Vending Machines for Main Outpatients. We appreciate your feedback as it enables our trust to improve on our standards so we can provide a high quality service.
Hospital have maintained a very high level of service provision. I have been coming here for 10 years, this ticket calling system has worked very well for everyone. Staff are good, all facilities provided, playing areas, TV and food and water provided. Very good
Thank you for your feedback in regard to your visit to Birmingham Children's Hospital. We are really pleased to hear that you have received a high quality service from our hospital for 10 years. It is great to hear that the ticket calling system is working effectively and efficiently for families in the Main Outpatients Department. We are really happy that you feel the facilities and activities provided for patients and families are of a high standard. We strive to provide a high quality service and it is fantastic that this is being met for your family.
My child who is three years old has a severe global developmental delay and a rare neurological condition. She is under different consultant care in different hospitals. When she was 10 months old I noticed that there was something wrong with her hips. She has since been seen by physio, and also Heartlands Hospital Child Development Centre for the issue, and finally she was referred to Children’s Hospital Orthopaedic department, where she has only been seen once so far.
I was so concerned about her hips that I took her to a private orthopaedic consultant in Germany. They did examinations and x-rays and suggested that she needs to have an operation in her hips and legs. I then took these results to Children’s Hospital, where the consultant did not agree with the results. The consultant told us that they have to do another x-ray to determine the need for an operation, but as children can’t have it more than once within 6 months, we have had to wait a long time for the examination. However it has now been over 9 months and we still haven’t had the appointment. It has been scheduled for December, which will be ten months later. The delay in getting her legs and hips to looked at is heart-breaking. As a mum I have to witness my little daughter’s condition getting worse and worse and it is really hard. I fear that because of the delay she will have lasting effect. Her spine is going to be bent because of this. She should be already receiving treatment to support her bones and we should by now know what best care for her.
Thank you for taking the time to share your feedback with us. I am so sorry to hear that your daughters condition is getting worse and I am keen to help you. I would encourage you to get in touch with the PALs team (Patient Advice & Liaison) on 0121 333 8403 or bwc.pals@nhs.net We can then advise on options available to you and how we can support you. Best Wishes Rachel- Patient Experience Sister.
We’ve had allergy tests for my 15-year-old daughters. They were very helpful, caring and friendly.
Thank you for taking the time to share feedback with us. We are pleased to hear your daughter had a good experience whilst having her allergy tests. Best Wishes, Rachel- Patient Experience Sister
Very bad experience at Birmingham Children hospital, waited for 7 hours with no support and information.
I am so sorry to hear that you had a long wait with no information provided to you. I would be keen to find out more information so we can make any necessary improvements. If you would be willing to share more information we can take this forward with the appropriate team. Please call our PALs (Patient Advice & Liaison) team on 0121 333 8403 or email us at bwc.pals@nhs.net to share more details. Best Wishes Rachel, Patient Experience Sister
I had a baby in 2009, sadly he was diagnosed with brain tumour when he was just 9 weeks old. He was looked after by staff at Children’s hospital oncology unit. The care we received was amazing, also from the Macmillan and CLC sargeant nurses. When we were struggling to finance the taxi journeys to hospital they helped us get ambulance transport instead. Our son sadly passed away aged 7 months. Children’s hospital made this traumatic experience as comfortable as possible. They let us have our own room and they let me take him home and feed him myself for the last time. I am really grateful for them.
Thank you for taking the time to share your comments with us. I am so very sorry to hear of the loss of your son. Please be assured that your feedback has been shared with the oncology team and support services and they are happy to know that their input made a difference to you. Sending you and your family our warm wishes.
The Doctors and Nurses in A & E are very good, but they have no knowledge of knowledge of Autism. They do not understand the condition and the challenges. For example, one of the nurses wanted to check my son ears and I asked her to wait one minute to allow him to get used to the environment,but she just went ahead to check him which made my son anxious. At other times, they ask him to open his mouth and yet I have told them that he does not understand because he does not understand words. The Doctor has to physically open his mouth because he will not respond to instructions. They need to improve their knowledge and trust that what carers are telling them is the truth.
Thank you for taking the time to share your feedback with us. I am sorry to hear that staff displayed a limited understanding of autism, when your son visited the department. Please be assured that your feedback has been highlighted to the Emergency Dept who will address this within their team meetings and future training plans. If you wish to discuss your experience further please do get in touch with us in the PALs team (Patient Advice & Liaison) on 0121 333 8403 or bwc.pals@nhs.net Best Wishes Rachel- Patient Experience Sister
My husband had a rare condition. My daughter, who was born immediately after my husband died, has also been diagnosed with the same rare condition as her dad. She was diagnosed when she was nine months old. Since then, she is being treated by Children’s Hospital. Although, I am happy about the care the hospital provides, I feel that they need to improve how they share information with carers. They could be prodding her for no reason for all I know, as I am not sure what they are doing. I had to flip out at them to start sharing information with me about her care.
Thank you for taking the time to share your comments. I am sorry to hear that communications have not been to our usual standard. Staff should always explain to parents/carers and the child what they are doing. If ever this doesn't happen we would encourage you to ask the staff to explain. If you would like to share more specific details with us please do contact us via the PALs team (Patient Advise & Liaison) 0121 333 8403, we can then make the team/staff involved in your daughters care, so any improvements can be made. Best Wishes.
My son has been cared for at Birmingham Children Hospital for brain tumour cancer. I can’t fault them, they have been fantastic throughout my son’s treatment. This includes a brain tumour operation.
Thank you for taking the time to share your experience. We have informed the oncology and theatre team of your comments. Sending you and your son our very best wishes.
Attended physio, and condition deteriorated. They then referred to consultant and received treatment necessary to stretch the muscles to leg. Happy with care.
I had an early morning appointment - was stuck in traffic tried to call for 30 mins on phone nobody answered and when I got there appointment was cancelled and was told to wait for later appointment. Facilities and doctors were good. waiting time for appointment not long.
My son is diabetic and receives regular care at the hospital. The care has always been very good and we're very happy with the staff