One of my GP receptionist is very rude, stubborn and prejudiced. She didn't deal with the patients in proper way, she didn't try to understand the condition of patient and made so many lies about appointments.
I rang the surgery for an appointment and was asked to ring the following day in the morning. So as suggested I rang the following day at 8:15am & after giving my details the receptionist said I could not get an appointment as I had previously had an appointment a week ago. I explained that was for another reason. The receptionist said that they have a policy where the GP have to authorise appointments if I have had an appointment last week. I don't see how this could be a policy rule where a patient cannot get an appointment because they saw a GP the previous week for a different reason. What a silly policy (that's if it is part of the policy).
They're alright. I think they are alright. They should follow up health complaints even if they decide it's not a problem. They should follow up about it.
Still only phone appointments being offered and to get one you have to advise the receptionist what is wrong with you. This is unacceptable as sometimes it's personal.
Locums don’t understand which breaks consistency in treatment.