Ann Marie Howes Centre

My Brother-in-law has received very good care and attention, during his stay in Ann Marie Howes. They have always been kind and understanding to his family with any concerns, they had. Thank you so much.

Building and facilities clean. Staff helpful and caring. My father seems to be improving with your care.

All staff are good, and they help. Happy with the food. Loves to talk with all the citizens. Loves the activities.

Staff are very nice and always there to help. Likes the food, can have cooked breakfast options. Has made new friends, enjoys talking to all of them.

My mother has been here for just over a week, she says she is happy here and that the staff are nice.
Staff are always friendly when I visit and my mother seems to be cared for well.

Ann Marie Howes is an exceptional care facility that has without doubt kept my dad safe and well for the last 9 years. He suffers with dementia but he is at home and happy and loved the environment he calls home. The staff are his family too and we could not ask for better. We always leave feeling settled and content at how happy and well cared for he is.
Everyone from the care team to the housekeeping and kitchen staff - wonderful team.

Very friendly, helpful and Excellent Care

Overall, very happy with the whole experience, my mum and we as a family have received, from the beginning the friendly and professional nature of all the staff has been outstanding. Always smiling, always willing to help, it is obvious there is a lot of care, so very important for those that are vulnerable - Thank you to everyone for looking after my mom.

Learned that there are not enough staff to care for all residents. Thus, personal care is compromised daily. Also, notice posted to ask for towels, toiletries, day and night clothes to be brought in for loved ones, black bin bags given to take clothing for washing by family, as supplies are scanty or not available. Bed sores develop within Ann Marie Howes, as loved one is not being turned according to medical regulations as there are not enough staff to monitor all patients, especially for those who arrived medically fit.

Fact, having a Lasting Power Of Attorney on file, is frequently dismissed by social workers, who do not know the patients. Lasting Power Of Attorney is in place to prevent in house social workers from making plans on their own to override the expressed wishes of patients where they would like to go after short stay, especially when there are family members willing and able to take over where Ann Marie Howes visit ended. Knowing the mental health care act 2005, is still active. Social workers, OT need to understand inclusivity is a right of the patient to be heard. For speaking for patient, "best interest" Line is for the patients not for the social workers to make one sided decisions to send patients to care homes according to how much monies the patient has, by questioning and ignoring the patient's wishes to return to a fully adapted home with all care needs in place.

We were naturally a bit concerned when dad was transferred into EAB but he has been looked after really well. Staff here been friendly, approachable and really caring. Thank you everyone for making his stay as comfortable as possible