I am seen regularly at the lipoedema clinic and I'm happy overall. I can call them when needed and they give me appointments reasonably quickly. It's also easy to park.
AMH is a wonderful place where my 100 year old mother has lived for the past 5 years. However in their “wisdom” Birmingham City Council has decided it would be acceptable to move her to the other side of the city to save them money as they bankrupted themselves by inappropriate investments in the past. How anyone can deem it acceptable to move a 100 year old with dementia at that stage in her life beggars belief!
Ann Marie howes is an exceptional care facility that has without doubt kept my dad safe and well for the last 9 years.
He suffers with dementia but he is at home and happy and he loves the environment he calls home. The staff are his family and we could not ask for better, we always leave feeling settled and content at how happy and well cared for he is. Everyone from the care team to the housekeeping and kitchen staff- wonderful team.
My Brother-in-law has received very good care and attention, during his stay in Ann Marie Howes. They have always been kind and understanding to his family with any concerns, they had. Thank you so much.
Building and facilities clean. Staff helpful and caring. My father seems to be improving with your care.
All staff are good, and they help. Happy with the food. Loves to talk with all the citizens. Loves the activities.
Staff are very nice and always there to help. Likes the food, can have cooked breakfast options. Has made new friends, enjoys talking to all of them.
My mother has been here for just over a week, she says she is happy here and that the staff are nice.
Staff are always friendly when I visit and my mother seems to be cared for well.
Fantastic service, staff very professional and caring.
Very friendly, helpful and Excellent Care
Overall, very happy with the whole experience, my mum and we as a family have received, from the beginning the friendly and professional nature of all the staff has been outstanding. Always smiling, always willing to help, it is obvious there is a lot of care, so very important for those that are vulnerable - Thank you to everyone for looking after my mom.
They were good, quite clean and I stayed there for a week and a half. The staff were great.
My mom was sent to a EAB bed here in November 2024 she didn’t even manage a week. She had an unwitnessed fall in the lounge and the care staff did no more than put her to bed they didn’t inform me until 24 Hrs later, she was in so much pain and was eventually sent to hospital almost 48 hrs after with a suspected fractured hip, she was in a right state. The home phoned me to say if she wasn’t back to the home within 48 hrs the bed would be closed and we would need to collect her things. No compassion at all from staff member. When we we tried to find out what happened to mom after visiting the home the management had no knowledge of what happened and no explanation was given, we aid we wasn’t happy and we wanted how is it my mom could firstly have an unwitnessed fall in a lounge area and after the fall was given no hospital treatment and put to bed and next of kin not informed for 24 hrs ! Promised a call next day it never came ! Poor, poor management ill trained staff and most staff spoke very poor English and no communication skills or compassion. To this no explanation.
Learned that there are not enough staff to care for all residents. Thus, personal care is compromised daily. Also, notice posted to ask for towels, toiletries, day and night clothes to be brought in for loved ones, black bin bags given to take clothing for washing by family, as supplies are scanty or not available. Bed sores develop within Ann Marie Howes, as loved one is not being turned according to medical regulations as there are not enough staff to monitor all patients, especially for those who arrived medically fit.
Fact, having a Lasting Power Of Attorney on file, is frequently dismissed by social workers, who do not know the patients. Lasting Power Of Attorney is in place to prevent in house social workers from making plans on their own to override the expressed wishes of patients where they would like to go after short stay, especially when there are family members willing and able to take over where Ann Marie Howes visit ended. Knowing the mental health care act 2005, is still active. Social workers, OT need to understand inclusivity is a right of the patient to be heard. For speaking for patient, "best interest" Line is for the patients not for the social workers to make one sided decisions to send patients to care homes according to how much monies the patient has, by questioning and ignoring the patient's wishes to return to a fully adapted home with all care needs in place.
Some of the staff were ok. The physiotherapy was not existent and the occupational therapist were rubbish. They did not do their job properly. Shame on them. Let's hope they do not experience the type of help they provided for any one of their families.
My 98 year old mother has been resident for just over 3 years and suffers with vascular dementia. She is extremely well cared for by a kind and considerate staff who always have a smile for Mom and for us. Highly recommended.
We were naturally a bit concerned when dad was transferred into EAB but he has been looked after really well. Staff here been friendly, approachable and really caring. Thank you everyone for making his stay as comfortable as possible
My uncle was taken care of lovely, we was always made feel welcome. thank you to all the staff.
I would like to thanks staff for dancing with my mum when the steel band was in. The photos show her very happy which is lovely to see as a family member
The service was fantastic and the staff were great, friendly and helpful. Could not ask for better.
I am very very pleased with the care and support Ann Marie Howes EAB unit on the ground floor (BCC) have shown mum and the respect and dignity. We will be forever grateful. Mum is happy again
While working on the kitchens at ann Marie we found all the staff and management to be very helpful . I also witnessed all the staff being very helpful and courteous to patients and residents.
was able to try the meals available for residents in the community. Excellent pasta meal, tasty and filling .
Nothing too much trouble for the staff and they explain things in a manner u can understand
My Father received fantastic care whilst being at the Anne Marie Howe centre. The staff work so hard and nothing is too much trouble. A big thank you to all the staff. Thank you so much for looking after my Father and getting him back to good health. Keep up the good work.....you are all amazing. You all work so well as a Team xx
My friend Peggy, a lady in her mid 90s was a resident there for the last 12 months until she sadly passed away January 2022. During this time she had the very best of care from a kind and caring team of staff who made sure her stay there was pleasant. The home itself was clean and well kept and the staff and carers were all friendly and professional.