Reports Hub

This report explores the experiences of young people accessing self-harm support services in Solihull, following Healthwatch Solihull’s 2022 report What Support Is Available and How Does It Impact Young People and Their Families?. In response, SOLAR introduced new care pathways, enhanced collaboration with schools, and expanded support while young people wait. As a result, early improvements aim to reduce delays and deliver more consistent, person-centred care.

Following engagement with service users, their families/carers and Healthwatch Birmingham, Forward Thinking Birmingham (FTB) has made a number of important changes to mental health support for children and young people in Birmingham

This report explores the experiences of 276 Solihull residents accessing GP services through technology, based on Healthwatch Solihull’s 2022 report Accessing GP Services via Technology. It highlighted barriers related to booking systems, clarity of information, and digital access. In response, Solihealth and local PCNs improved websites, appointment options, and patient engagement, leading to more flexible, inclusive, and user-informed services.

This report details the actions taken to improve Birmingham City Council’s support for people with sight loss and visual impairment, following our earlier investigation into visual impairment rehabilitation services.

This report details the actions taken by local health and social care services to tackle the issues revealed in our investigation into health inequalities in Birmingham’s Somali community.

‘Improving support for hospital patients who have problems with care’ details improvements made to NHS trusts’ Patient Advice and Liaison Services (PALS) in Birmingham after people told us about their experiences of the services .

How patient feedback has improved hospital waiting rooms details how NHS trusts in Birmingham now provide a better patient experience after we interviewed people in waiting rooms. 

‘Improving mental health services for Birmingham service users’ details changes made by Birmingham and Solihull Mental Health NHS Foundation Trust (BSMHFT)  to its community mental health services (CMHTs), after patients shared their issues with medicine management, access to care and appointments, respect and communication.

This report demonstrates that NHS commissioners are routinely hearing more feedback about their complaints systems as a result of a Healthwatch Birmingham investigation.

This report details the impact of our Enter and View reports into four local care homes, including the action that the local authority has taken in response.