Reports Hub

Healthwatch Birmingham and Solihull heard from over 1,000 people about their experiences of Urgent Treatment Centres (UTCs).

We partnered with the Birmingham and Solihull Integrated Care Board (ICB) to support their review of UTCs, and your feedback is already making a difference. Our findings are shaping how urgent care will be delivered in the future by directly informing the ICB’s review and upcoming consultation.

Consultation by: Birmingham City Council

Birmingham City Council carried out a third phase of consultation on the future of its Residential Care Centres, building on feedback from earlier rounds. This phase introduced a new alternative preferred option and included updated Health and Equalities Impact Assessments. Healthwatch Birmingham & Solihull submitted a response to ensure that the views and experiences of patients, residents, and carers continued to shape the proposals and decision-making.

Healthwatch Solihull is proud to share our 2024–25 Annual Report, which highlights how people’s experiences of health and social care have shaped our work. By listening to local voices, we’ve helped drive the changes that matter most to our community.

Our latest report shows how families’ experiences have driven real improvements in autism and ADHD services across Birmingham—supporting the NHS 10-Year Plan’s ambition for more personalised, preventative, and joined-up care. 

Healthwatch Birmingham is proud to share our 2024-2025 Annual Report, highlighting the difference we’ve made by listening to the voices of local people and using their experiences to drive improvements in health and social care.

Consultation by: NHS England

NHS England consulted on updates to the service specification for haemophilia and related bleeding disorders. Healthwatch Birmingham responded to ensure that the voices of patients, carers, and families shaped the proposals.

We heard from people across the city who receive care in their own homes. People praised carers for being kind, respectful and professional, and pointed to everyday factors that make the biggest difference: seeing familiar staff, being told when visit times change, carers with the right skills for specific needs, and care plans that are reviewed and kept up to date. We gathered feedback through an online survey and conversations at local community venues.

Consultation by: Birmingham City Council

Birmingham City Council consulted on its Creating a Mentally Healthy City 2025 strategy, which outlines a vision and plan to improve mental health and wellbeing across the city. The strategy includes priorities across four key areas — People, Families, Communities and Places — as well as a strand focused on suicide prevention. Healthwatch Birmingham responded to the consultation to ensure that the views of local people are reflected in the final plan.

Impact Report: This report describes the changes that Birmingham NHS BSOL has made following Healthwatch Birmingham’s 2024 report ‘Local people’s views on the referral process from general practice to secondary care’.

Consultation by: UK Health Security Agency (UKHSA) and NHS England

UKHSA and NHS England sought views to shape the next national action plan for Tuberculosis (TB) in England, focusing on prevention, detection, control, and workforce. Healthwatch Birmingham responded to emphasise the importance of patient involvement, accessible communication, and continued service quality.