Digital booking is changing GP access – but some people are still struggling to get appointments
Many people across Birmingham and Solihull told us they couldn’t book a GP appointment because their practice relied on online‑only systems. For those who can’t get online or need extra support, this meant real difficulty accessing care when they needed it most.
17/02/2026
2026
Investigations
Our new report shares what patients have been experiencing and includes a response from the GP Provider Support Unit, who we’ve been working with closely to make sure these concerns are understood and acted on. A short GPPSU video to support patients’ rights will also be added to this page once it’s available.
| Digital Access Report | Download File (pdf 1.77 MB) |