We responded to the Care Quality Commission’s proposals to reform inspection and ratings frameworks, emphasising clarity, transparency, and strong public engagement.
The Care Quality Commission (CQC) consulted on proposed changes to how it assesses and rates health and social care providers. Healthwatch Birmingham & Solihull responded to ensure that the views of patients and the public are reflected in the development of clearer, more transparent regulatory frameworks. We supported sector specific assessment frameworks and clearer rating characteristics, emphasising the need for accessible information for the public and meaningful ongoing engagement. We also raised concerns about the lack of examples within the consultation, noting that draft rating formats or multimedia explanations would have helped people understand the impact of the proposed changes.