"Digital access & systems are a problem for me"
My experience of trying to get an appointment at SHP is a nightmare. I find it really hard to use online technology. I have really tried but I just cannot get the hang of it. I just can't manage to use the links that they send to you.
Dear patient,
Thank you for your feedback. We are sorry to read about your recent experience involving our appointment access. If you are still experiencing issues obtaining an appointment, please contact us on 01217051105 or alternatively visit your nearest surgery and a member of the team will be able to assist you.
Thank you
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Online booking system does not work for me"
My experience has been poor because of the difficulties I experience trying to book appointments. I am unable to use online technology which makes accessing appointments difficult.
Dear patient,
Thank you for your feedback. We are sorry to hear about your recent experience following appointments and the support provided. If you are concerned and would like to discuss this further with our GP's please complete a health form on our Blinx system or give us a call on 01217051105. Alternatively please visit your nearest surgery and a member of the team will be able to assist you by submitting a health form.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Superb team of staff here!"
My experience of SHP Haslucks Green Medical Centre has been outstanding. They are superb friendly staff. It can be very busy but the receptionist works hard to get to people in quickly. The receptionists are both so kind thoughtful and helpful. They are also very chatty and personable and can have a laugh and a joke with them which is great. The nurse is also wonderful when I visit her for my hormone treatment.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Excellent ongoing cancer treatment"
I receive a superb service from a nurse at Haslucks Green Medical Centre. I have regular appointments and hormone injections as part of my ongoing cancer treatment. Having such a kind and thoughtful nurse makes treatment so much easier. I look forward to coming in for my appointments because she is so lovely.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience following your cancer care appointments, we will share this with the practice staff at Haslucks Green Medical Centre. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Cannot fault the brilliant service"
I cannot fault the service provided at Haslucks Green Medical Centre. The receptionist is superb and one of the doctors in particular is brilliant. They are both so kind and thoughtful. I have no issues accessing the medical care I need. I look forward to coming in for appointments because they are all so lovely. I am very grateful for the service they provide.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Happy with the services"
I'm happy with the services at the surgery. Getting appointments is the only negative.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us. If you continue to experience difficulties accessing our Blinx system online, please visit your nearest surgery and a member of the team will be able to assess this for you.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Better before the new triage system"
I found the surgery fine before they implemented the new triage system. I have waited two weeks for an appointment. I found that calling the surgery worked better for me.
Dear patient,
Thank you for your feedback. We will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us. Patients who struggle to access or submit the health forms online can call or visit their nearest surgery and a member of the team will be able to assist them.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"I have to get help with the online system"
I have been unable to use the online triage system and I have to get my wife to do it for me. I have regular blood tests which are easy to access. When I have needed urgent same day appointments I have got them with help from my wife.
Dear patient,
Thank you for your feedback. We are constantly improving our service and would like to thank you for sharing your feedback with us. Patients who struggle to access or submit the health forms online can call or visit their nearest surgery and a member of the team will be able to assist them.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Online triage system works well for me"
The online triage system is working well for me. I have been able to get appointments using it. There is still a wait for non-urgent appointments but I have been seen on the same day when needed. I do worry for patients that are unable to use the online system for example I have to do it for my husband as he just cannot use it. I worry about people who do not have someone to help them.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience with our Blinx system, we will share this with the practice staff. Our on duty GP's assess the health forms and allocate the most appropriate slot to that request. This ensures that all of our patients are seen. We are constantly improving our service and would like to thank you for sharing your feedback with us.
Patients who struggle accessing the Blinx Digital Front Door on our website can call or visit their nearest surgery, where they will find a member of staff who will be able to assist them.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"The receptionist here is lovely & so helpful"
The receptionist at Haslucks Green Medical Centre is lovely and so helpful. She treated me with patience and kindness and took time to sort out a problem caused by the pharmacy. I was very pleased with the service she provided. Thank you.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Happy with service I received"
I am happy with the service I have received today but I have left my appointment a little unsure of why I have to go away and send photographs back to the surgery and why the doctor could not do it while I was at the appointment. I am going to have to get help to do this. I felt reassured by the doctor that they are going to make an urgent referral for me to the hospital.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
If you are concerned and would like to discuss this further with a member of the team, please complete a health form on our Blinx system or give us a call on 01217051105. Alternatively please visit your nearest surgery and a member of the team will be able to assist you by submitting a health form.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"A lot better than it was"
A lot better than it was. Online forms make is vary when you get an appointment. Bit slow with referrals.
Dear patient,
Thank you for your feedback. We will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us. Once referrals are made, patients must then wait for an appointment slot given by the healthcare provider they have been referred to. If you would like the contact numbers for these providers then please contact the surgery and a member of staff will be able to provide you with the details.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Straight forward and quick"
I called yesterday and was given clear instructions and a link to complete. It was all really straight forward. I had to rebook the given slot and change the date which was easy and quick to do.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Nice, caring staff"
Only ever been here for vaccinations as it not my usual GP. The staff are nice and caring. Bit of a wait for the appointment but I didn't feel rushed.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. Our clinicians try their best to stick to allocated appointment times, however, there are instances where there are unavoidable circumstances which lead to delays. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Came through quickly"
I filled in the form and the response came through quickly. It would have been easier if I could fill in a form for multiple needs like bloods and examination rather than separate ones.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Online system is frustrating"
Frustrating to have to do everything online and then have to come in anyway. The appointment turnaround is not quick, I waited 2 weeks. there needs to be a better system to get long term sick notes.
Dear patient,
Thank you for your feedback. We will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us. Patients who struggle to access or submit the health forms online can call or visit their nearest surgery and a member of the team will be able to assist them. All our health forms are assessed by our filtering team, who allocate the most appropriate appointment to the details on the request. This system ensures that patients are seen at a suitable time.
If you are concerned and would like to discuss this further with a member of the team, please complete a health form on our Blinx system or give us a call on 01217051105. Alternatively please visit your nearest surgery and a member of the team will be able to assist you by submitting a health form.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Seen within 4 hours"
My husband was triaged and seen by a nurse. He was given medication and that process was good. He was seen within 4 hours and that system worked well.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"They didn't call during my availability"
The system is run on the presumption that you will be available for a call back. You have one shot to be available. That doesn't work. I told them on the form the available call times and I missed their call as they did not follow the information I provided. This meant I had to restart the process.
Dear patient,
Thank you for your feedback. We are sorry to hear about your recent experience following the support provided. Our triage system is open from 8am - 5.30pm. Our staff work extremely hard to ensure that our patients requests are dealt with promptly. There is always an intent to honor availability times for our patients, however, when a health form is submitted and our clinician has advised the patient needs to be contacted, then the team will attempt to get in contact as soon as possible.
If you are concerned and would like to discuss this further with a member of the team, please complete a health form on our Blinx system or give us a call on 01217051105. Alternatively please visit your nearest surgery and a member of the team will be able to assist you by submitting a health form.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"The triage system worked well for me"
First time I used the triage service and it was okay once I got my head around it. I used to call but now you have to go online. It worked well for me so far.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"It's hit and miss"
It's hit and miss. The new system should work really well but I don't know what form to fill in. It could be an effective system if people know how to properly use it.
Dear patient,
Thank you for your feedback. We will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us. Patients who struggle to access or submit the health forms online can call or visit their nearest surgery and a member of the team will be able to assist them.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Booked in for over a month away"
Waiting can take hours as you can be 32 in the queue and I can't book online for my son's appointments. I have to fill in a form and then wait even longer. They told me last week the next available appointment would be 29th November, then they text to say it was today but they didn't tell us they had changed the appointment.
Dear patient,
Thank you for your feedback. We are sorry to hear about your recent experience following appointments and the support provided. Health forms are assessed by our filtering team. Once these forms have been assessed, it is allocated to the most appropriate appointment. Please be assured that the filtering team offer the next available appointment in line with the symptoms described on the form.
If you are concerned and would like to discuss this further with a member of staff, please complete a health form on our Blinx system or give us a call on 01217051105. Alternatively please visit your nearest surgery and a member of the team will be able to assist you by submitting a health form.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Good if you're okay going online"
It's okay if you're okay going online but I don't think it's great if you're older. If there is a problem getting online you have to call them anyway and then wait in the queue. The form online is a bit long too. I found myself having to fib to try and get an appointment. It's the last thing you want to do if you're unwell. I have tried to request a certain doctor loads of time and never get him. I also have to wait a long time for an appointment.
Dear patient,
Thank you for your feedback. We are sorry to hear about your recent experience following appointments and the support provided. All health forms are assessed by the filtering team who allocate the most appropriate appointment slot. Our staff will attempt to honour requests to see certain GP's, however, if the requested GP has a full clinic or they are not working, then it is difficult to follow that request. Patients will be advised of this and offered appointments with an alternative clinician.
If you are concerned and would like to discuss this further with a member of staff please complete a health form on our Blinx system or give us a call on 01217051105. Alternatively please visit your nearest surgery and a member of the team will be able to assist you by submitting a health form.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Good caring receptionists"
The receptionists at Haslucks Surgery are lovely, so caring and they always do their best to assist me.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"New appointment system is diabolical"
My experience is awful. Getting an appointment with the new online system is diabolical. I waited five days for an appointment and have been left in terrible pain. When you do manage to get an appointment it could be at any of the surgeries which is not always convenient. The doctors have no clue who you are or why you are attending appointments. Years ago you knew your doctor and they knew you too.
Dear patient,
Thank you for your feedback. We will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us. Health forms are assessed and allocated an appointment that is most suitable to the symptoms described on the form. This ensures that we are seeing our patients are the most suitable time. If you are not happy with the appointment offered, then another health form can be submitted requesting an earlier appointment. Alternatively, if you believe the symptoms you experience are severe and you cannot submit another request or attend the appointment offered, you can contact 111 or visit your nearest Urgent Care Centre.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Had to try 4 times to get an appointment"
It is not easy to get appointments here. I tried to get in last week and had to fill out a form and send pictures. I ended up having to chase them up 4 times and demand an appointment in person to get one.
Dear patient,
Thank you for your feedback. We are sorry to hear about your recent experience following appointments and the support provided. All health form are assessed by our filtering team and are allocated the most suitable appointment slot or action. A member of the team will get in contact with the patient, whether that be through SMS or phone call, and discuss the outcome of the health form.
If you are concerned and would like to discuss this further with a member of the team, please complete a health form on our Blinx system or give us a call on 01217051105. Alternatively please visit your nearest surgery and a member of the team will be able to assist you by submitting a health form.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Receptionists help with appointment form"
The receptionists are friendly and helpful. They help me to fill out the appointment form which I appreciate. The doctors are good too.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
